Toyota Corolla Matrix Complaints

398 consumer complaints on file.

#10761096September 2, 2015
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME WHILE DRIVING TO WORK IN 2008 TOYOTA MATRIX. TOOK CAR TO MECHANIC WHO DIAGNOSED THE CHARCOAL CANISTER NEEDED TO BE REPLACED. ALSO OCCURRED WITH A 2005 TOYOTA COROLLA THAT HAD 120000 MILES ON IT. SEEMS TO ME THIS IS A MANUFACTURING DEFECT WITH TOYOTA COROLLAS AND POSSIBLY OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749976August 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V029000 (AIR BAGS) AND 15V286000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749718August 19, 2015
AIR BAGS
TOYOTA WILL NOT LET DEALERSHIPS DISABLE THESE DEFECTIVE PASSENGER SIDE AIR BAGS. HONDA RECENTLY WENT THROUGH THE SAME THING AND THEY DID DISABLE THE AIRBAGS UNTIL THE PARTS WERE AVAILABLE TO FIX THEM. I GOT A COMPLETE RUN AROUND FROM TOYOTA'S CUSTOMER SERVICE WHEN I CALLED THEM AND WAS TOLD "IT HAD TO GO THROUGH THE STATE." RIDICULOUS. IF IT HAS TO BE COORDINATED THROUGH THE STATE THEN TOYOTA SHOULD BE RESPONSIBLE FOR THAT. WHY SHOULD I BE DRIVING AROUND IN A CAR THAT CAN HAVE SHRAPNEL FLYING AROUND IN IT? "DON'T LET ANYBODY SIT RIGHT IN FRONT OF IT" IS NOT AN ACCEPTABLE SOLUTION. NOT TO MENTION THEY HAVE NO IDEA HOW LONG IT WILL BE TIL THE PARTS ARE AVAILABLE - AND THIS RECALL WENT OUT IN JUNE BUT I AM ONLY JUST NOW BEING NOTIFIED. SO 2 MOS. PASSENGERS HAVE BEEN SITTING ON THE DEADLY SIDE. THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS AS A BUSINESS PRACTICE - TOTALLY UNACCEPTABLE TO PUT PEOPLE AT RISK THIS WAY. PLEASE DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749873August 19, 2015
AIR BAGS
SHORTLY AFTER ACQUIRING THIS CAR, THE AIRBAG WARNING LIGHT COMES ON SOMETIMES AND SOMETIMES NOT. TOYOTA REFUSES TO DO ANYTHING TO REMEDY THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749876August 19, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/1 UPDATED 12/28/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748313August 13, 2015
AIR BAGS
LAST MAY 5 MELODY TOYOTA SAN BRUNO TOLD ME THEY HAVE TO DO A RECALL ON THE FRONT PASSENGER AIRBAG INFLATOR. AND IT WAS FINE FOR 3 MONTHS. THEN ON AUG. 9 WHEN I WAS TAKING MY COUSIN TO THE AIRPORT (SFO) THE SRS WARNING LIGHT JUST CAME ON ALL THE WAY STRAIGHT HOME. AND I DROVE BACK TO MELODY TOYOTA LAST TUESDAY SINCE THEY TOLD ME THEY CAN'T ATTEND TO ME LAST MONDAY BECAUSE TECHNICIAN SHORTAGE. AFTER THEY MADE THE DIAGNOSIS ON MY CAR THEY SAID THERE'S A SHORT CIRCUIT ON MY AIRBAG SPIRAL CABLE CLOCK SPRING W/C IS LOCATED INSIDE THE STEERING WHEEL. THEY SAID IF THIS SPIRAL CABLE IS DEFECTIVE ALL THE AIRBAGS IN MY CAR IS DISABLED AND WILL NOT DEPLOY IF I HIT ANOTHER CAR OR A TREE W/C IS REALLY LIFE THREATENING. MY QUESTION IS WHY DO I HAVE TO PAY $550.00 TO GET THAT SPIRAL CABLE REPLACED. AND ON THE OTHER HAND MY CAR DOESN'T HAVE ANY PROBLEM NOT UNTIL WHEN THEY REPLACE THAT FRONT PASSENGER AIRBAG INFLATOR LAST MAY 5. THEY EVEN ASK ME IF I HAD AN ACCIDENT RECENTLY. I THINK THEY SHOULD KNOW THAT SINCE THEY'VE BEEN DOING ALL THE SERVICES ON MY CAR FOR 6 YEARS. OR IS THERE ANY RECALL ON THIS SPIRAL CABLE? I HOPE YOU GIVE ME AN ANSWER TO THIS QUESTION. ALSO PLEASE THIS COMPLAINT WILL BE ANONYMOUS FOR NOW. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748558August 13, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V285000 (AIR BAGS), 14V043000 (POWER TRAIN), AND 13V029000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743339July 24, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT CALLED THE DEALER ON SEVERAL OCCASIONS AND FELT HE HAD BEEN GIVEN THE RUN AROUND DUE TO HIS HISPANIC ACCENT. THE DEALER INITIALLY SCHEDULED AN APPOINTMENT AND THEN STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735749July 22, 2015
ELECTRONIC STABILITY CONTROL (ESC)
MY AIR BAG LIGHT AND MY CHECK ENGINE LIGHT CAME ON AND WOULD NOT GO OUT. A BALISE TOYOTA TECHNICIAN, WEST SPRINGFIELD, MA, DIAGNOSED THE PROBLEM AS A FAULTY SPIRAL COIL ASSEMBY. BALISE'S ASSISTANT SERVICE MANAGER, KARL SUBKLEW, STATED THIS WAS A SAFETY ISSUE. I CONTACTED/NOTIFIED TOYOTA; TOYOTA HAS RECALLED OTHER TOYOTA MAKES AND MODELS FOR THIS SAFETY ISSUE, BUT REFUSED TO APPLY THE RECALL TO MY 2005 TOYOTA COROLLA MATRIX. THEY TOLD ME TO NOTIFY MY ATTORNEY GENERAL. THE COST WAS SIGNIFICANT TO ME TO HAVE THE SPIRAL COIL REPLACED ON 7/18/14. THIS TOYOTA DEFECT IN MATRIX AND PONTIAC VIBE MODELS NEEDS TO BE INVESTIGATED AND INCLUDED IN THE TOYOTA RECALL FOR THIS ISSUE. I ALSO FEEL TOYOTA SHOULD FULLY REIMBURSE ME FOR MY COST TO HAVE THIS FAULTY SAFETY ITEM REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733367July 11, 2015
AIR BAGS
PLEASE ADVISE TOYOTA TO RECALL THE 2008 MATRIX, AS IT HAS AN AFFECTED TAKATA AIRBAG THAT MAY LEAD TO CATASTROPHIC INJURY DURING DEPLOYMENT. I OWN A 2008 TOYOTA MATRIX WHICH IS IN THE SAME GENERATION AS THE 2005-2007 TOYOTA MATRIX MODELS. THE AIRBAG USED IN THE 2008 MATRIX IS IDENTICAL TO THAT WHICH IS USED IN THE 2005-2007 TOYOTA MATRIX MODELS. HOWEVER, THE 2008 TOYOTA MATRIX AIRBAG WAS NOT RECALLED (UNLIKE THE 05-07 MODELS) EVEN THOUGH IT HAS THE SAME AIRBAG PART NUMBER AS THE RECALLED MODELS. I BELIEVE THAT TOYOTA MAY HAVE OVERLOOKED THE 08 MATRIX AS IT OCCURRED DURING A LIMITED PRODUCTION RUN (THERE WERE VERY FEW 08 MATRIXES PRODUCED; THEY BEGAN SELLING THE 09 IN EARLY 08). THE AIRBAG IN MY VEHICLE IS NOT DEPLOYED, BUT I FEEL UNSAFE KNOWING THE SAME AIRBAG WAS RECALLED BUT MY MODEL YEAR WAS OVERLOOKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732670July 8, 2015
AIR BAGS
THE AIR BAG WARNING LIGHT CAME ON DASH AND I WAS TOLD THE DRIVER SIDE AIR BAG HAD TO BE REPLACED. I HAD TO PAY $1196.69 BECAUSE IT WAS NOT UNDER A RECALL EVEN THOUGH I HAD 3 OTHER RECALLS WHICH INCLUDED THE PASSENGER AIR BAG INFLATOR, AIR BAG WIRE HARNESS AND THE CENTER AIR BAG SENSOR ASSEMBLY. SO WITH ALL THE SAFETY RECALLS ON THE PASSENGER SIDE AIR BAG SYSTEM, I DO NOT UNDERSTAND WHY THE DRIVER AIR BAG IS NOT COVERED ON ANY SAFETY RECALL? I REALLY THINK THIS SHOULD BE COVERED UNDER A SAFETY RECALL SINCE I WAS TOLD BY THE REP AT THE TOYOTA DEALER THE AIR BAG WILL NOT WORK WHEN THIS AIR BAG WARNING LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725723June 17, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DETERMINED A SOLUTION TO DETER THE FAILURE. THE VIN WAS ASSOCIATED WITH THE RECALL SINCE JANUARY 27, 2015. THE VEHICLE COULD NOT BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724113June 8, 2015
AIR BAGS
I WAS NOTIFIED IN MARCH THAT MY CAR HAD A BAD AIRBAG AND I WOULD BE NOTIFIED WHEN IT WOULD BE REPLACED. I JUST TALKED TO MY DEALER AND THEY HAVE NO IDEA WHEN IT WILL GET DONE. THAT SEEMS UN ACCEPTABLE TO ME THAT WE HAVE 3/4 OF A CAR TIL IT GETS REPLACED. SHOULDN'T THERE BE A TIMETABLE ON RECALLS? THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723640June 5, 2015
AIR BAGS
THE AIR BAG LIGHT IS ON AND WILL NOT GO OFF. THE MEDIA SAYS THAT MY MODEL YEAR IS IN THE TAKATA RECALL AND MY MODEL IS IN THE TOYOTA RECALL BUT ONLY IN THE "HIGH HUMIDITY REGION". I CONTACTED A DEALERSHIP AND THEY SAID THEY COULDN'T DO ANYTHING UNTIL TOYOTA CAUGHT UP ENTERING IN THE VIN NUMBERS FOR THE MODEL YEARS THAT WERE ADDED TO THE RECALL. THIS IS NOT SAFE, THIS IS A MALFUNCTIONING PART AND THIS NEEDS TO BE REMEDIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722130May 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 TOYOTA COROLLA MATRIX. THE CONTACT RECEIVED AN INTERIM NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS) IN MARCH OF 2015; HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/14/15*CN UPDATED 07/21/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721286May 25, 2015
AIR BAGS
AIRBAG LIGHT IS ON ALL OF THE TIME. ALL 2005 MATRIX SEEM TO HAVE THE SAME PROBLEM.THIS MEANS THAT IN AN ACCIDENT NO AIRBAGS. THE CURE FOR THE PROBLEM IS REPLACEMENT OF THE- SPIRAL CABLE CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716299May 13, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA MATRIX. THE CONTACT STATED THAT HIS VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 08V162000 (VISIBILITY) HOWEVER, THE REMEDY DID NOT DETER THE FAILURE FROM OCCURRING. THE CONTACT STATED THAT THERE WAS A LOUD POP WHEN THE DRIVER SIDE WINDOW WAS OPENED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706095April 16, 2015
AIR BAGS
WHILE STOPPED AT A RED LIGHT, THE DRIVER SIDE AIRBAG IN MY 2003 TOYOTA MATRIX DEPLOYED STRIKING ME IN THE HEAD/CHEST AREA. STUNNED AND DISORIENTED, I DIDN'T REALIZE WHAT HAD HAPPENED UNTIL A GOOD SAMARITAN HELPED ME OUT OF THE CAR. SHE WAS TELLING ME TO EXIT THE CAR, HOWEVER, MY SEATBELT HAD RETRACTED AND LOCKED WITH SUCH TENSION, THAT I WAS BARELY ABLE TO REACH ACROSS AND PRESS THE RELEASE BUTTON. AFTER THE DRIVER SIDE AIRBAG DEPLOYED THE PASSENGER AIRBAG DEPLOYED AS WELL, CAUSING DAMAGE TO THE WINDSHIELD. THERE WAS ONE OR TWO SUBSEQUENT EXPLOSIONS - I AM UNSURE WHAT THOSE NOISES WERE. I WAS ABLE TO PUT THE CAR IN PARK AND EXIT THE VEHICLE. A POLICE OFFICER WAS NEARBY AND HEARD THE EXPLOSION AND CAME OVER TO CHECK ON THE SITUATION. HE TRIED TURNING THE CAR OFF, BUT THE HORN WAS STUCK AND CONTINUED TO HONK - HE THEN DECIDED TO TURN THE VEHICLE BACK ON, WHICH STOPPED THE HONKING OF THE HORN. THE CAR WAS STILL ABLE TO BE DRIVEN AND AN OFFICER DROVE THE CAR ACROSS THE STREET TO A LOCAL TOYOTA DEALERSHIP. MY CAR STILL SITS IN THE LOT WHERE TOYOTA HAS PERFORMED INSPECTIONS, DIAGNOSTIC TESTS, DOWNLOADED DATA AND COMPILED A REPORT (OF WHICH I HAVE NOT RECEIVED A COPY OF) THAT HAS BEEN SENT TO TOYOTA LEGAL. IRONICALLY, I RECEIVED A RECALL IN THE MAIL ONE WEEK AFTER THE INCIDENT FOR AN SRS / ECU RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700832March 21, 2015
AIR BAGS
I CAN NOT GET A STRAIGHT ANSWER FROM TOYOTA, BOTH MY LOCAL DEALER AND THE CORPORATE OFFICE REGARDING A PASSENGER AIR BAG RECALL (FRONT PASSENGER AIRBAG INFLATOR MODULE). IT'S BEEN ALMOST A FULL YEAR, AND NO ONE CAN TELL ME WHEN THIS REPAIR WILL BE DONE. THE LAST LETTER I RECEIVED (FEB. 3, 2015) FROM TOYOTA, SAID THEY ARE WORKING ON STATES WITH HIGH HUMIDITY FIRST. THEIR SOLUTION, IS NOT TO DRIVE THE VEHICLE AND USE PUBLIC TRANSPORTATION, AND RENT A VEHICLE. THIS IS NOT A SOLUTION. I LIVE IN MASSACHUSETTS, AND IT GETS PRETTY HUMID DURING THE SUMMER MONTHS. I THINK TOYOTA THINKS THE LONGER THEY WAIT THE FEWER RECALLS THEY WILL HAVE TO PERFORM AS THE VEHICLES ARE GETTING OLDER AND OLDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691251February 28, 2015
AIR BAGS
AIRBAG LIGHT ON MAIN INSTRUMENT PANEL COMES ON INTERMITTENTLY, WHEN THE CAR IS RUNNING. WHEN THIS LIGHT IS ON, THE AIRBAGS WILL NOT BE DEPLOYED IN AN ACCIDENT. THERE IS A VERY SERIOUS SAFETY CONCERN. *TR HAVING DONE JUST A QUICK SEARCH OF THE INTERNET, IT APPEARS THAT THIS PARTICULAR PROBLEM IS VERY COMMON, YET THERE IS NO RECALL. IT SEEMS MOST OF THE ISSUES CAUSING THIS PROBLEM ARE RELATED TO EITHER THE SPIRAL AIRBAG CABLE OR THE VEHICLE CLOCK. PLEASE CONSIDER THE URGENCY OF THIS, AS I HAVE READ OF FOLKS HAVING HIGH SPEED HEAD ON COLLISIONS WHILE THE LIGHT WAS ON, AND THE AIRBAGS DID NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Corolla Matrix