Tesla Model Y Complaints

3,785 consumer complaints on file.

#11456225March 10, 2022
STEERING
i DID NOT HAVE AN ACEDENT, BUT I have a bad control arms on my Tesla Y. I brought my Tesla to Tesla service for repair because I heard creaking noise coming when I turn my steering wheel left and right and Tesla team says that I need replacement for my left and right upper arm controls. But Telsa claim they do not have all parts for repair and they changed only my right upper control arm and order the left one. Also Tesla service claim is safe to drive with bad arm controls, which for me is not acceptable. I did not feel safe and Tesla claim is wrong for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455830March 9, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Since receiving Tesla Model Y 2021.44.x software update, I've experienced phantom braking on the highway at least once every time I drive it using autopilot. This continues through the software currently installed 2022.4.x. The most common scenario is I'm in the second lane from the right, a car is entering the highway to enter the first lane from the right. Each car is in its own lane. My car sometimes brakes for no reason. On many occasions there are no cars anywhere near me, but the car breaks suddenly. Not a danger for others, but dangerous for the driver and upsetting for passengers. I now only engage autopilot when there are no cars close behind me and no one else is riding with me. I don't want to cause and be responsible for someone hitting me because my car braked for no good reason. I'd prefer regular old cruise control to this behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455754March 8, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
The contact owns a 2022 Tesla Model Y. The contact stated while driving at 65 MPH with the Self-Driving features activated, the vehicle experienced phantom braking. There were no warning lights illuminated. The contact stated that were no other vehicles or objects nearby. The contact depressed the accelerator pedal and the vehicle increased in speed and the contact continued to drive the vehicle. The contact stated that the failure had been occurring several times per day while using the Self-Driving feature. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 2,000. The consumer stated the phantom braking was only experienced in auto pilot mode. After notifying tesla updates were made and the problem was resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455695March 8, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Hello, We have had our car for almost a year now. Ever since we purchased the car we have been having an issue with the "Phantom Braking". On writing about it to Tesla within a few months after the car purchase, they sent a representative to our house with whom we went for a test drive. On the test drive, while on the highway with the vehicle on Auto-Pilot the car suddenly slowed down fast, similar to "slamming the brake", for no reason. There was absolutely no obstruction in front of us. The representative mentioned that he had heard of this phantom braking but this was the first time he really saw it and he would pass the info to Tesla. We later got a reply from the company which explained that "as more info is gathered by Tesla from your experience as wells from other owners, the system will improve and issues such as yours should decrease." We still consistently get this problem on ALMOST every trip on the highway and if the auto-pilot is engaged. In fact it does happen multiple times on each trip! We sincerely feel that it is very unsafe esp. for a software which is supposed to make driving safer. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455617March 7, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
We have noticed an increase in phantom Braking while using cruise control and/or auto pilot. Prior to November it would happen randomly and only on single lane highways. Now it happens every time we try to use cruise control. It is very dangerous as we may be rear ended it stops so fast with nothing in front of us. We have reached out to Tesla more than one time and they just suggest we disengage use if cruise control if we experience this random phantom braking. We have reported this is not rare or random it’s constant and every time we attempt to use this product we paid $10,000.00 for. We are not safe with this braking and Tesla basically says they are working on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455573March 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Using the Autopilot feature, I experienced the unexpected and phantom breaking several times while driving at highway speeds of usually 70 MPH or greater. This occurred well over 5 times in a single 300 mile trip and each time I disengaged the autopilot to recover from the sudden breaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455490March 7, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving 55Mph with Autopilot engaged. Without warning the car engaged the brakes aggressively and I was almost rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455481March 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sudden braking when TACC is engaged happens sporadically
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455326March 5, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I had cruise control set(Autopilot) and was driving on a two lane highway at night. My car abruptly braked when oncoming traffic was detected. Another oncoming car on the same road, caused my car to abruptly brake again. Then a third car a couple of minutes later caused my car to abruptly brake again. I turned the cruise control(Autopilot) off, to prevent my car from emergency braking. The problem was not reported since I couldn't repeat the issue. It has not been inspected by anyone. No warnings on vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455321March 5, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking happens during auto pilot feature and during any use of cruise control. This happens nearly 100% of the time while using these two features and any incoming traffic approaches, especially larger vehicles and trucks. The braking is sometimes soft, but more often quite abrupt, and always without notice. It is extremely dangerous and annoying to use
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455282March 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving from San Francisco to Salt lake city and back on highway 80 this past week, my vehicle frequently experienced “phantom braking” while using “autopilot”. At least 15 times on the drive, my car, while using “autopilot”, would forcefully apply the brakes when no hazard was present. While most times it slowed the car from 80mph to 70-75 and then resumed normal operation, one time it slammed on the brakes so hard and dropped the vehicle speed down to 50 before I could intervene and avoid a rear end collision. The system was even worse at night, but only when passing large semi-trucks. They were in the right lane and as my car would approach to pass in the left lane it would slam on the brakes and slow down. It got to the point where I would turn off autopilot every time I was about to pass a truck at night. I also noticed it only seemed to happen on two lane highways—two lanes in each direction, and only when I was in the left lane, again mostly as I was passing a large truck that was driving in the right lane. This is particularly concerning as a few times there were cars behind me that could have easily rear ended me as there was no hazard indicating that they should slow down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455168March 4, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving from Tucson to Denver the vehicle suddenly decelerated and/or braked no less than hundreds of times with varying rates--sometimes just a couple miles per hour and other times more than 30 miles per hour. These "phantom braking" events were generally on a divided interstate highway with clear visibility, flat, straight roads without rain/snow & oftentimes without another vehicle within 1/2 mile+. These events even happened 3 times within 3-4 minutes while I was speaking to Tesla roadside service trying to disable all sensors/interventions. More than once a vehicle behind me (at highway speeds) thought I was "brake-checking" them and would cause them to honk and deservedly give me a few finger symbols (road rage). There was no reason for the car to suddenly brake; no cars merging or in front of me other than light vehicle traffic in the opposite direction of the DIVIDED interstate. I asked TESLA several times if there is a way to turn off all the "assistance" and just have it function as a "normal" cruise control without "traffic aware" and other automatic braking features--but the answer was no. I am not exaggerating when I say this happened hundreds of time during my 2 trips. I always turned off the speed control when the roads were curving because I knew it would suddenly brake during a mountain pass curve & upset the vehicle--make it difficult to control, and potentially cause an accident at high speed for NO reason. My risk tolerance is fairly high, I have been driving cars with "Eyesight" and radar speed control and advanced safety features for over 10 years and have never felt less trusting or less safe than I do in my Tesla Model Y. I think Tesla should disable the "safety" feature until they can resolve the issue (perhaps a stop sale order)--I believe it will cause accidents even when someone is fully aware of its sudden, random braking issues. I have many video clips/pics of when the events ocurred as Tesla asked me to record.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455163March 4, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving from Tucson to Denver the vehicle suddenly decelerated and/or braked no less than hundreds of times with varying rates--sometimes just a couple miles per hour and other times more than 30 miles per hour. These events were generally on a divided interstate highway with clear visibility, flat, straight roads without precipitation and oftentimes without another vehicle within 1/2 mile or more. These events even happened 3 times within 3-4 minutes while I was speaking to Tesla roadside service trying to disable all sensors/interventions. More than once there was a vehicle behind me at highway speeds that thought I was "brake-checking" them and would anger them and cause them to honk and give me a few finger symbols (road rage)... there was no reason for the car to suddenly brake; no cars merging or in front of me other than light vehicle traffic in the opposite direction of the DIVIDED interstate. I asked several times if there is a way to turn off all the "assistance" (unsafe interference) and just have it function as a normal cruise control without "traffic aware" and other automatic braking features--but the answer was no. I am not exaggerating when I say this happened hundreds of time during my trips. I always turned off the speed control when the roads were curving because I knew that it would suddenly brake during a mountain pass curve and upset the vehicle--make it difficult to control, and potentially cause an accident at high speed for NO reason. My risk tolerance is fairly high, I have been driving cars with "Eyesight" and radar speed control and advanced safety features for over 10 years and have never felt less trusting or less safe than I do now in my Tesla Model Y. I think Tesla should disable the "safety" feature until they can resolve the issue--I believe it will cause accidents even when someone is fully aware of its sudden, random braking issues. I have many video clips/pics of when the events occurre as Tesla asked me to record.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455139March 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom breaking at high speeds for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455116March 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I experienced two incidents of phantom braking while making a round trip from Reno Nevada to Sacramento California on Interstate 80 on March 3, 2022. The first incident (approx. 10:15 AM) occurred west bound and west of Donner summit. My speed was approximately 70 MPH traveling in the right lane. Several big rig trucks were parked on the shoulder. There were no cars directly in front of me and one car slightly ahead in the left lane. Autopilot was engaged. Suddenly the car braked violently and reduced speed to under 40 MPH. I retained control and continued driving. In the second incident (Approx. 1:30 PM) my wife was driving east on I 80 (with autopilot engaged) at approximately 70 MPH. As she attempted to change lanes to allow a car to pass to our left, emergency braking again was violently engaged. The car behind us had to take very quick evasive action to avoid a collision. A high speed collision was extremely narrowly avoided. There were no vehicles for hundreds of yards ahead of us nor any parked along the highway and no obstacles on the highway. At the spot where the braking occurred the highway began to slope upward, possibly creating the illusion of an obstacle..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455112March 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We recently purchased this vehicle and was driving down the highway with zero traffic near us in any lane and the Model Y slammed on the brakes for no apparent reason. Luckily no one was behind us. This continues to be a problem with phantom braking for no reason. It’s very dangerous and almost makes the vehicle unable to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455084March 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When in Traffic Aware Cruise Control the car would brake suddenly for no apparent reason. I’m not sure whether it is available for inspection upon request. Sudden unexplained braking could be a safety hazard if it occurs when a vehicle is travelling behind. The problem has not been reproduced or confirmed by a dealer or independent service station. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. This problem occurred at least 6 times when travelling on the highway between Lake Charles, LA and San Antonio, TX on 2/27/2022 and 24 times when travelling on the highway between San Antonio, TX and Las Cruces, NM on 2/28/2022. We observed that the frequency of these sudden unexplained braking occurrences increases when the light is filtered through partly sunny/partly cloudy skies. In bright cloudless conditions or in overcast conditions the unexplained braking does not happen. On 3/1/2022 the day after we had 24 occurrences we drove from Las Cruces, NM to Scottsdale, AZ in bright cloudless conditions and we didn’t experience any sudden braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455083March 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455056March 3, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455037March 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling on US 93 southbound, the vehicle raandomly saw oncoming traffic as a threat and applied braking. This was most pronounced seemingly with large trucks, usually white in color, and occasionally apparently with flashing lighted signs. This phonenomen has occured at other times. Often in city traffic on city streets, it is overly sensitive and applies braking when cross-traffic occurs but is not yet a threat. I have not yet been rear-ended but have decided to only use this feature when I can be reasonably sure no one will be close behind me. Tesla's response is that this is a Beta feature. Your safety rating included this "feature" as one of the positive factors. Maybe that was a mistake?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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