Tesla Model Y Complaints

3,785 consumer complaints on file.

#11458427March 26, 2022
VEHICLE SPEED CONTROL, VISIBILITY/WIPER, EXTERIOR LIGHTING
The Tesla’s operating system on the center screen froze. I was unable to view speed. I was also unable to turn on wipers, blinkers, or switch headlight beam setting. The operating system had to be rebooted while driving. This has happened twice. The first time was 2/11/2022, on I40 W in TN. The second time, noted below, was on I65 S in AL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458410March 26, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Just got the Model Y and drove from Kansas City to Denver and back to Kansas City. When using the cruise control the car would suddenly break for no apparent reason. The breaking rapidly decreases the speed of the car. This would occur multiple time without any warning or apparent consistency. Talking with other Tesla drivers at charging stations, this seems to be a well-known and common problem. Because of the unpredictable nature of this, I feel it is unsafe to use the cruise control when there are other cars present, especially cars that are behind the vehicle. I have no idea if the break lights come on with the phantom breaking occurs. If they do not, this would make the situation even worse. Cruise control has been around for years--it should work properly and **safely** on such a high-end automobile.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458359March 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway from Ohio to Arizona in December and returning to Ohio in February when using the adaptive cruise control, my car would suddenly and without warning brake and felt as if it would stop if I had not pushed the accelerator. I drove a total of 10 days, and it happened on some days two or three times, once happening five times. Luckily when it happened the traffic was light, but if someone had been behind me, I'm sure there would have been a rear end collision. It caused my wife and me to lurch forward from the sudden deceleration, and our seatbelts kept us from hitting our heads. When I got home, I reported it to Tesla by phone and was told that someone would get back to me. On March 24 I received an email, stating that "this behavior is a known limitation" and "Traffic-Aware Cruise Control may react to vehicles or objects that either do not exist or are not in the lane of travel, causing Model Y to slow down unnecessarily or inappropriately." Tesla did not offer to remedy the problem, saying only that "The braking behavior will improve over time with software updates." Tesla suggested that somehow I did something wrong, when it stated: "When using Autopilot features it is the driver’s responsibility to remain aware and be ready to take corrective action at all times." There was no corrective action to take except for the sudden braking of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458329March 25, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I was stopping at the parking lot of my church St. Thomas Syro-Malabar Catholic Forane Church (508 Elizabeth Ave, Somerset, NJ 08873) to drop my daughter. I applied the break but the vehicle kept moving and hit the gas line of the church. The gasline broke and car front got damaged. There was no auto break and warning of the obstacle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11458054March 23, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using Autosteer, the automatic emergency braking engages almost every time we pass by a semi-trailer truck and while there is oncoming traffic on a two-lane road. This sudden and unprovoked engagement of the automatic emergency brake system has almost caused us to be rear ended three times over the last four days and is officially causing concern. This issue will be reported to Tesla. The problem has not been reproduced by the manufacturer or service center yet. The vehicle has not been inspected by the dealership since we drove it off the lot 3 weeks ago. Warning indications do not go off all the time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457869March 22, 2022
UNKNOWN OR OTHER
I started having issues with my heat pump and described to the service center that on multiple occasions it has malfunctioned or improperly heated the cabin on both negative temperature and 40° days. I mentioned it also makes a weird noise. Because I mentioned a noise they refused to look at it under warranty and will not look at it unless I pay 87.50. They have a known ongoing issue with what pumps for our model and this should be a priority for them to take care of. It seems like incredibly irresponsible business. This has happened on multiple occasions with tesla they refuse to look at many safety concerns unless I pay. There are also numerous other safety issues with my car they refuse to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457864March 22, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My model Y has experienced several "phantom braking" events ever since I owned it, which has been about 2 months now. This has happened when I am using the adaptive cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457651March 21, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced the now well-documented "phantom braking" problems with my 2021 Tesla model Y. This happens on long trips when I use "Traffic-Aware Cruise Control." The problem seems to occur most often at the crest of a hill, especially if there is a guard rail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457561March 20, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car has problems with uncommanded slowdowns while cruise control and/or Autopilot are active. The vehicle will slow down suddenly in any number of predictable and unpredictable situations. The extent of the slowdown is variable as well. It can range from a slight “hiccup” in the speed, which is simply unpleasant, to a significant, rapid decrease. (Like, more than 10mph, very quickly.) This can occur at various times of day, though I don’t drive much at night (it has happened then as well). Driving on any two lane road with a vehicle following at any time is risky and in my opinion hazardous. Particularly if the vehicle following is even remotely close. If the following vehicle isn’t paying attention and the car decides to brake for whatever reason (and apparently there are LOTS) that’s a collision waiting to happen. I have refused to use my car’s cruise control system since shortly after I got the car due to this issue. I try it every once in a while to see if it’s any better, but it hasn’t made it more than 5 miles before another event. Not only is it a terrible experience for passengers, it’s unpleasant to have to keep my foot above the accelerator pedal to react to the stupid braking the car will do. Some of the predictable things that cause braking can include, not limited to - oncoming vehicles on a 2-lane (especially trucks, and almost everything bigger than an F150), many larger mailboxes, and in some parts of my commute - simply nothing at all. I don’t know what the car sees, but it brakes. Less predictable are the times it will brake for shadows. Can’t use cruise control when there’s trees shadowing the road. It is absurd. No vehicle this day and age should risk causing an accident because of random shadows!! To be clear, I’ve never had a problem in a divided highway. Everywhere else, though, forget it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457546March 20, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Since buying the car 6/30/21 the automatic emergency braking has activated >300 times not once was it appropriate. We have had the car back to Tesla Service twice to repair the problem with out any improvement. It is only by luck that we have not had an accident. This is not an effective safety feature and it is increasing the likelihood of an accident. If Tesla cannot fix this it should be forced to deactivating the system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457500March 20, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom breaking several times daily. Now I don’t feel safe using it and I am only able to use the feature when I am sure there is no one behind me. One incentant almost resulted in rear end collision. Car thought something was there and applied break abruptly and person behind was following closely and almost crashed into me. Since then I am not able to trust this feature. A major software flaw for such an expensive car. And a very serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457441March 19, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
For the last few software updates and for a few months the vehicle will phantom brake and apply aggressive stopping in traffic for no reason when using cruise control, autopilot, or full self driving. Instances have occurred which has nearly caused us to be rear-ended by other vehicles. Additionally the car will turn aggressive when using passing lanes. We have experienced instances where the car will turn into a short right turn lane at highway speeds unexpectedly and then require immediate intervention or the brakes will be applied very hard. These situations are repeatable and occur frequently for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457381March 19, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On interstate. Semi was passing. Cruise control hit the breaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457380March 19, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two lane highway semi truck approaching car slammed on brakes. If someone had been behind us we would have caused an accident. Went from 60 to 28 in a flash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457355March 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving northbound on Highway 1 on 3-18-22 from Ventura California to Clayton California where I live. Four times through my trip the car suddenly decelerated and the brakes were applied automatically for no reason whatsoever there was no traffic in front of me there were no obstacles in front of me there were no hazards in front of me, it was open road and for whatever reason the car auto braked which immediately reduced my speed to a dangerous condition. If I had been in traffic I would’ve been rear ended!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457306March 18, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving with adaptive cruise control turned on, the vehicle suddenly slowed down for no apparent reason. No other vehicles were nearby, no nearby structures, no paper or debris drifting on the road. This happened about 6 to 8 times over two days. I am glad that no one was following me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457247March 18, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
We've owned this car since delivered in June 2021. Took a trip from AZ to MO in July 2021. When using cruise control, the system occasionally and severely activated the brakes when passing a large vehicle on a four lane divided highway and in some cases no one else was around on the 4 lane divided highway. Auto braking only happened if on cruise control and did not occur if cruise not activated. I mentioned this to a service tech at one of the charging stations in Rolla, MO who indicated it was a known issue and they were working on it. I didn't report it to Tesla thinking it was being handled, but now I see many others reporting it and you dates indicate cars produced prior to April 2021. I'm assuming ours was produced around that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457206March 17, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Tesla Y has a special setting for carwashes, that driver has to enable, which puts the car in neutral, closses all the windows and plus some more. Unfortunately system failed; car accelerated on its own and I hit a car in front of me, so it failed the second time and car didn't stop on its own to avoid collision. I called Tesla and this incident is under their investigation.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11457065March 17, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle brakes randomly at highway speeds while utilizing ADAS. Brakes hard and fast without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457058March 16, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While cruise control is engaged, the vehicle will slam on the brakes when there are no obstacles or vehicles nearby. It happens out of nowhere and without any warning from the vehicle. We live in a more rural area and has happened on the interstate there each time. It is not a highly congested road and each time it has happened, there is nothing around. It has happened on numerous occasions and will take the car from 80 mph and attempt to stop completely. This could easily cause a rear end collision at high speeds if there had been a vehicle in close proximity. This has also happened even with the Automated Emergency Braking disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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