Tesla Model Y Complaints

3,785 consumer complaints on file.

#11478162August 8, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While in cruise control, which is adaptive, vehicle will abruptly slow down for no know reason. Usually there are no other vehicles, no highway obstructions, nothing that I can see. Tesla finally told me that this is a "known issue", after making a service appointment, and them calling me to cancel the appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478109August 8, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My husband took ownership of a brand new Tesla Y on Saturday 18 June from the Tesla Loveland dealership in Colorado. In less than 2 months of receiving the car, the electrical system ‘totally failed and ‘malfunctioned’ 3 times, while driving on busy roads/highways which placed my family’s life and safety at high risk of injury and death from a potential head on collision and crash from vehicles driving behind. The 3rd and most recent ‘malfunction’ occurred on Saturday 6 August at 12.46pm when (with no warning from the car’s warning or emergency system) vibrated aggressively before completely stopping in the middle lane of a busy road. This potentially fatal ‘malfunction of the cars electrical system’ was on one of Boulder’s busiest roads. I had turned onto a busy road (so was traveling at a very low speed) when the car started vibrating very loudly and stopped. There was no safety warning by the car nor any time to drive the car to the side of the road. This ‘malfunction’ and total outage put my life and my children’s lives at risk as we were trapped in a 4-lane carriage way and risked our safety to avoid oncoming traffic to get to safety. My husband called the police who created a safety barrier around the car while a tow truck arrived to tow the car to Tesla in Loveland Colorado. The incident put my family’s life at risk including my two young children (aged 8 and 6) who were passengers in the back seat. The first ‘electrical malfunction’ occurred on Thursday July 14 at 9.30pm when the car’s electrical system totally malfunctioned and stopped on a busy road. The car was towed to Tesla in Loveland. Several days later when Tesla technicians advised the problems were fixed and arranged for a Tesla technician to drive to us, the car malfunctioned and stopped on a busy road while the Tesla driver was in the car. It’s was towed again back to the dealership. This car is a lemon, unroadworthy and poses a death risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478026August 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Tesla cameras are equipped with internal cameras intended to monitor driver attentiveness while using “Autopilot” features. The internal monitoring can be bypassed by simply covering the camera. This reduces the attentiveness checks and can be a danger as drivers will use autopilot functionality without proper attention on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477873August 5, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car regularly brakes for no reason causing near accidents constantly and posing a huge safety risk. Additionally, the full self driving option is totally unusable. Both these issues have been reported to Tesla multiple times. We have been told the only way we can have an actual working cruise control is to disable the full set aware driving without refund for that Bert expensive option
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477720August 5, 2022
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR, LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Tesla Model Y. The contact stated that the vehicle had received a software update through the Wi-Fi from Tesla. The contact stated that the camera for the autonomous self-drive feature had become excessively sensitive sounding the alarm for the Occupant Detection and Lane Assist at the slightest movement. The contact stated that the issue caused multiple distractions while driving. The contact had not taken the vehicle to the dealer. The contact had informed the manufacturer of the failure. The manufacturer referred the contact to the dealer. The approximate failure mileage was 36,314.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477520August 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Multiple times while driving across I-70 through Kansas, my car suddenly broke and slowed down at least 10 mph for no reason. There was nothing in the road. One time it even identified a mile marker as a motorcycle. I was almost rearended when it hard broke three times in a row and threw myself and my children forward forcefully. I realize this is an issue under investigation, but until people like myself continue to complain and wonderful folks like you force Tesla to make changes, it is going to continue to be an issue. It's not safe. Thankfully I WAS in the middle of Kansas every time and there was no one around (except for the above mentioned incident where the van behind me was gracious enough to pass and could clearly tell I was having difficulty with the car). If this happened in a crowded area, I for sure would be in a high speed collision. After it happened on my outbound trip, I tried to make note of it on my trip home: what was around me, what the camera was "seeing" on the screen, etc. I noted already the motorcycle instead of a sign. It also seemed to have real difficulty when I could see a mirage and reflections (as it was over 100 degrees out) but I genuinely don't know if cameras can see mirages or if that is only human eyes. Thanks for your help in pursuing the issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477112August 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I took delivery of a Tesla Y in February 2022. About a half dozen times since, I've been driving on the highway using cruise control/auto pilot and the car will randomly slam on it's brakes, so hard that loose objects in the car are flying to the front. There was no warning prior or any of these incidents. Thankfully I have not had cars directly behind me when this occurred...if there had been someone behind me they would have absolutely hit me. I have not yet contacted Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477111August 2, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We are on a cross country trip on open highway and it randomly applies the breaks hard at times for no apparent reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476630July 30, 2022
VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS
The driver infotainment system locks up randomly. Which makes all safety features, turn signal indicators, backup camera, reverse mode (mirrors drop), speedometer, collision sensors, etc NON-FUNCTIONAL. Until either the system crashes or finally unfreezes. This also removes one-pedal driving as well when frozen. Version is 2022.16.3
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476456July 29, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
The "advanced autopilot" feature is extremely dangerous in certain conditions especially construction zones, if a bug is on the windshield, while it is raining or night time without street lamps. I purchased this car as a full time rideshare driver for nearly $100,000 after driving the car for less than 1 month the car has terrified myself, my passengers and my pregnant wife and luckily hasn't killed any innocent bystanders, yet. While in autopilot the car will frequently 'phantom brake' when there is literally no vehicles in front of it, quickly reducing speed from 70mph down to 40mph. This most recent time 7/28/2022 I had a garbage truck like vehicle behind me but thank God I have excellent reaction time and canceled the autopilot and smashed the accelerator just in time before causing a pileup on the expressway. The car constantly misreads speed limit and street signs and will confuse the SR46 little sign for a speed limit sign and slam on the brakes from 65mph down to 46mph. Just yesterday the car decided to go in the middle of the two lane highway and slam on the brakes in the middle of the highway, twice, which terrified my wife and I caught on my 3rd party dash cam. I have tried to reach out to 3 Tesla emails and even SpaceX but I receive no response, big surprise. Additionally I'm smarter than the average bear and use a 3rd party GPS miles tracking app on my iPhone called Everlance which when I've cross referenced with my Tesla app about driving range its not even remotely close to their 303 mile range. I am proving a 33% discrepancy between their claim of mileage and what the car is actually achieving on the road. For example I charge at home to the recommended 90% charge of 269 miles, drive 99.1 miles over about 4 hours and get back home with 80 miles range. 269 - 99.1=169.9 miles but with only 80 miles on the battery that's actually less than half what it should be. I paid $6,000 for FSD I never received and have requested a refund without a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476416July 28, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While using cruise control (Traffic-Aware Cruise Control) on a recent road trip in our Tesla Model Y, the car unexpectedly and for no apparent reason, abruptly reduced speed. Our car is available for inspection upon request. Our safety and that of others was put at risk as a result of this unexpected reduction in speed while travelling on the highway. An accident could have occurred if cars travelling behind us did not similarly reduce speed to avoid a collision. The problem has occurred on a number of occasions where there was no apparent reason for the car to rapidly reduce speed. It has not been confirmed by a service center. The vehicle has not been inspected by the manufacturer or others. It is a known problem with the 2022 Model Ys based on a published inquiry by the NHTSA (ref: https://electrek.co/2022/06/03/tesla-respond-increase-phantom-braking-complaints/). There were no warning lamps or indicators prior to the unexpected braking event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476358July 28, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We have owned the car approximately 2 weeks and have had 3 episodes of inappropriate activation of emergency braking. The first two were minor slowing of the vehicle when traveling on interstate highway when the system was activated by dips in the road. The third involved a parked pickup truck on the shoulder of the outside curve of a road - resulting in aggressive braking of our vehicle. Frightening. Thankfully there was no closely trailing vehicle. We have inactivated the system, notified Tesla, and scheduled a service appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476252July 28, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
As I was pulling into my driveway with the autopilot completely OFF the car started to accelerate hard on its own which could have resulted in an accident had I not been ready for it. Also unrelated to the previous statement; Driving along at 37 mph with the autopilot on, the car slammed on the brakes for no apparent reason nearly resulting in a rear end collision to my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476227July 27, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking occurs very frequently and the dealerships tell me there’s nothing that they can do. We almost got rear ended on a 65 mph highway because of one instance but it happens on a daily basis if using cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475689July 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Tesla Model Y. The contact stated while her husband was driving 65 MPH with cruise control activated, the vehicle inadvertently stopped without driver input. The contact stated no warning light was illuminated. The driver was able to continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted., The manufacturer had been informed of the failure. The failure mileage was approximately 3,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475613July 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
In accelerating of itself, both my own life and that of a potential bystander were in danger. I had no time to react to the sudden acceleration. This has never happened to me in over fifty years of driving and it was very obviously the result of a car malfunction. In addition, the automatic emergency braking function failed. There were no previous messages, symptoms, or signs. The car has been at the shop for three months. The dealer has failed to give us any feedback as to why the accident happened. All they have said is that they don't have the parts that they need to change. It was only after two and half months that they reached out to me. During one of my visits, one of the dealer's service representatives took me aside to inform me that she could not divulge any information about the causes of the accident, and that my case was a “legal one”. I still don't know what any of this means. In addition to all this, the pen drive located inside the glove compartment of the vehicle only has two days of picture and video information, and the file of the day of the accident is empty, which is extremely suspicious. I suffered burns from the airbag, and my cervical region was affected.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11475562July 24, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On my first long road trip using Tesla's Traffic Aware Cruise Control (TACC), I experienced Phantom Breaking (PB) issues. Some of these PB's were mild some with very aggressive responses. I was using just the TACC part of Auto Pilot, sometimes with vehicles near me, sometimes not. After 5 or so of these events in 300 miles or so, with one event early on my return trip, I stopped using all of Auto Pilot. The vehicle is new with no other issues. Software package 2022.20.6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475357July 22, 2022
AIR BAGS, SEATS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Airbag is OFF for a 123 lb front seat passenger (adult female). This is an intermittent fault -- the passenger airbag status changes during the drive. Possibly half the time the airbag is OFF, when it needs to be ON. Two Tesla Service Center visits were made. The first Tesla Service Center visit reproduced the fault but did not correct it. The second Tesla Service Center visit did not reproduce the fault and did nothing. The passenger airbag status OFF is displayed on the touchscreen. The faulty component(s) could be the seat occupancy sensor(s). This has been an issue since vehicle delivery. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475356July 22, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM
Front trunk (hood) flew open while driving at approximately 40mph. The front trunk lid/hood opened completely and smashed into the windshield, completely blocking driver visibility and breaking the glass. It is unclear as to how the front trunk became unlocked, but in the event it was unlocked while the car was in park, the car should not have been able to shift into gear. Tesla Model Y's Owners Manual states: "If the front trunk is not closed, a message displays on the touchscreen that you cannot shift the vehicle out of Park until the front trunk is securely closed (see Park)." Additionally, the Owners Manual states: "Model Y will not shift out of Park if the front trunk is not securely shut" In the event the trunk was open prior to driving, the car should not have been able to shift out of Park. Or, if the trunk opened while driving, there was a latch or electrical problem. Tesla's representative reviewed the incident log from the vehicle and stated that an ignore button was pressed on screen, once the vehicle indicated that the front trunk was open. Quickly pressing a button while driving to a safe place to pull over is reasonable. But, regardless, there should be some sort of fail over that prevents the hood from flying open in the event the front trunk is accidentally opened, or in the event the trunk randomly opens on its own. Perhaps a secondary latch or disabling the vehicle from driving? The hood flying up, smashing the windshield and completely blocking the drivers' visibility could have caused a severe or potentially fatal collision. Additionally, the incident caused over $4,143.34 in vehicle damage on a car that has just 202 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475200July 21, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using adaptive cruise control we have experienced multiple incidents of our vehicle braking hard, fast, without warning, and for no reason. The most recent incident just happened (07/21/2022) while driving on a 4 lane highway. My husband was using ADP traveling at approx 65mph when suddenly our Tesla model Y began rapidly braking, throwing my upper body towards the dash and causing us to almost be rear ended by the vehicle traveling behind us. Thankfully, I did not hit the dash and the vehicle behind us was paying attention and swerved into another lane to avoid a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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