Tesla Model Y Complaints

3,785 consumer complaints on file.

#11484605September 15, 2022
SERVICE BRAKES
The autopilot and automatic emergency braking systems implemented in 2021 and 2022 Model 3 and Model Y vehicles are defective in that they can engage randomly when no safety hazard is present. This issue has been dubbed “phantom braking”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484298September 13, 2022
AIR BAGS
The contact owns a 2022 Tesla Model Y. The contact stated that after he made a right turn, another vehicle crashed into the front passenger side door to the rear passenger side door. The air bags failed to deploy. No warning lights were illuminated. The contact sustained soreness to the shoulder, neck, and back. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot. The dealer nor the manufacturer was notified of the failure. The failure mileage was 8,607.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11483963September 12, 2022
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have experienced "phantom braking" with this vehicle from the time I received it in Feb '22. There have been over 20 incidents. I do not feel safe using the cruise control in traffic or when any car is following me. It could very easily cause an accident. When cruise control is on, it will randomly apply emergency braking. Yes the vehicle is available for inspection upon request. My safety and the safety of vehicle following me is at risk because the vehicle suddenly and unexpectedly applies emergency braking. I have not tried to address the issue with Tesla. There are never any warnings that this may happen. This is very unsafe and with the number of vehicles with this known issue, I hope the NHTSA applies pressure to Tesla to fix the problem asap. I do not feel safe using the cruise control and likewise it is not a safe situation for others on the road to have these vehicles driving with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483937September 12, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Phantom braking while using either cruise control or the autopilot feature in my brand new Tesla Y performance. Over a several hour drive from Utah to Wyoming and back , on two lane highway going one direction and two lanes the other direction. Speeds around 65-85 mph. Sudden scary braking that I had to override with gas pedal. Occurred about 6-10 times. About 3-5 times during 8 hour ride from UT to WY and 3-5 times from WY to UT. I would quit using cruise or autopilot for awhile as it was very disconcerting. One time I felt dizzy because of sudden deceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483839September 10, 2022
EXTERIOR LIGHTING
Taillights habitually fog up (in moderate Southern California weather) and block the visual braking visibility. Tesla says having lights you can’t see when braking is normal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483763September 10, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car came with a factory hitch adapter. I was hauling a flat bed trailer with a load of about 10 20' 2x4s on it home for my foundation. At approximately 65 miles per hour, out of no where, with no other cars around, on a sunny day, and on a straight section of 2 lane road, the car suddenly applied the brakes hard, to the point that I was afraid of the load on the trailer shifting and hitting the car even though it was tied on well. This is just the worst example of this annoying behavior that I can't seem to disable on my new Model Y. It sort of like riding a horse with a mind of it's own, and so you're never sure when this mare will spook and come to a stop and throw you off. You might say that there was no damage done, but that's like saying that if someone tried to break in your front door and failed, then you're ok. Of course you're not because it leaves emotional damage when this occurs. I'm scared to drive the car because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483680September 9, 2022
VISIBILITY/WIPER, UNKNOWN OR OTHER
On August 21, 2022, the front hood ("frunk'") of this car inexplicably flew open, swinging around and severely damaging the windshield (and the hood, naturally). The car was not being driven, it was being transported from California to Florida atop a large vehicle transportation truck. On the third day of driving, after nearly 2000 miles of the trip on a highway in Louisiana, the hood inexplicably popped open while the car was riding on the top of the transport vehicle. The truck driver was made aware of the issue by a passing motorist, pulled over, and was able to pull the hood down and latch it. Tesla customer support has told me via a chat app that their systems indicate that the hood remained latched during the entire journey, and at no point was unlatched during the transportation period. Tesla also cancelled a scheduled inspection at its own service center, indicating the company has no interest in understanding why a presumably latched hood would suddenly fly open. I have had the vehicle evaluated by two repair shops, and the windshield damage is very obviously and perfectly consistent with a hood swinging around on its hinges and smashing the windshield. The hood, at the near corners which smashed into the windshield, also show scratches and damage/bent metal. I feel very fortunate to not have been driving this vehicle at the time it happened, as I would have completely lost visibility with the hood raised. The transport driver was in possession of a fob, which when pushed very deliberately in a specific manner, could unlatch the front hood. However, the driver did not do so. I believe the safety of Tesla's Model Y hood latch should be investigated, from a mechanical and software/electronic/radio systems activation perspective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483563September 8, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Multiple incidences of phantom braking while using cruise control/autopilot (not full self driving) traveling to/from Sacramento, CA and Park City, Utah on August 13th and 19th. This has happened previously while traveling to/from Sacramento, CA and Napa, CA. Unexpected hard braking on the highway at speeds of 55-85 mph) for no apparent reason is a hazard to the driver/passenger as well as any nearby vehicles. It causes undue fright, motion sickness, whiplash, and potential accidents. I contacted Tesla and they evaluated the car remotely and said they found nothing wrong. Yes, the car is available anytime for an inspection. No, the car or components have not been inspected by anyone, except as noted above by Tesla's service department. There were no warning lights/messages. This has been a problem for at least 6 months. It just became more evideent on our trip to/from Utah.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483467September 8, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
B pillar cameras have a known water intrusion issue rendering the camera inoperable and compromising the safety features of the vehicle. Tesla refuses to remedy this known design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483431September 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Travelling on open highway (no other cars around) - attempted to use our AutoPilot/Cruise Control on the new Tesla for the first time. We engaged the system and it maintained the speed limit for a minute or two and then for no reason applied the brakes rapidly reducing speed. Thankfully no cars were behind us - but the force was so strong it did cause back/neck strain. We thought maybe we had done something wrong - tried again two more times - always on open road - no other cars around - and always the same action. We have concluded we cannot use this feature at all - it does not feel ready or safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483419September 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla's Traffic-Aware Cruise Control system has malfunctioned on my vehicle several times. It will often brake hard at high speeds despite there being no vehicle or object in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483264September 7, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Tesla Model Y. The contact stated that while her husband was driving approximately 75 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle inadvertently slowed down to 30 MPH. The contact disengaged the cruise control and the self-driving feature also disengaged simultaneously. The manufacturer was made aware of the failure. The Service Center diagnosed the vehicle with a software failure however, there was no current fix. The failure mileage was 10,043.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483235September 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Traveling at 80 MPH using autopilot on an open freeway when suddenly a phantom braking event occurred and slows us down to 50 MPH in 5 seconds. There were no objects on the freeway and the closest car in our lane was at least one mile in front of us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483170September 6, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When in cruise control, at random times, the car will break violently and without warning. We have experienced this multiple times, as my husband drives the vehicle hundreds of miles between our homes in Portland Oregon and Santa Fe New Mexico, and has done so round trip, twice. The "phantom" breaking happens sometimes multiple times in a few mile stretch, and other times it doesn't happen at all for a hundred or so miles. It is shocking and dangerous when it happens. Although we are only able to log one time/occurrence in the form below, it has happened MULTIPLE times. More than 15. It only happens when the car is in autopilot/adaptive cruise control, and when the breaking occurs, it can be as much as 10 or more miles per hour that it instantly (and without warning) slows. This causes the driver to jolt forward like whiplash which creates an overreaction or over-correction, and is a very dangerous, increasing the likelihood of a collision from behind, and from the jarring and overcorrections on the wheel when taken by surprise. We love this car, but the issues we have had with phantom breaking are jarring, scary, unpredictable, and dangerous which make us regret the feature (and sometimes the car, given the cost of the vehicle). We have not had this inspected by the manufacturer or anyone else. No warning lights or indications are experienced prior to the sudden breaking, and both my husband and I have experienced it separately, and together in the vehicle, but it has not been replicated by a 3rd party.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483149September 6, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a drive on 09/06/222 the car had 3 instances of phantom emergency braking while using autopilot. All the times there were no cars around the Tesla, the stop was a hard brake that jerked passengers around as well as shifting cargo. This has happened periodically before but now it is become common on every drive. Two of these instances occurred with in minutes of each other. The other happened later in the drive after stopping to charge. A hard stop like these could cause a serious accident if someone is following to close. These hard brakes could also cause whiplash style injuries, seatbelt abrasions, or bruises to passengers. There were no warnings, messages or sysmptoms prior to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482955September 6, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my Tesla Model Y using “navigation with autopilot” on 9/4/22, from San Francisco to San Jose. The vehicle suddenly stopped while traveling at high speed after crossing “green” metering light in the ramp from 237 to 880S. The vehicle behind had to make a sudden stop, barely avoiding a rear end collision. This is the 4th time I have experienced this “phantom braking” while traveling at high speed on freeways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482818September 4, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While on a cross country road trip, our 2022 Tesla Model Y has repeatedly slammed on the brakes at highway speeds with nothing in front of us. Most times have been cresting hills, but one time it was on straight road with, fortunately, no other cars near us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482492September 1, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Autopilot's adaptive cruise control has caused numerous sudden slowdowns without any traffic in front. Fortunately there wasn't a vehicle close behind me but had there been it could have caused a collision. I took a 3100 mile road trip and it probably happened between 20 and 40 times. Sometimes it would only slow from 70 to 60, but on a few occasions it was as if the brakes had been applied hard and went from 70 to 40 in just a few seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482400September 1, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When I drive my Tesla Model Y in Autopilot, I have noticed Phantom braking atleast 5 times. That too when driving at 70mph it drastically reduces the speed like a sudden break. I have reported the issue to representatives but did not get any satisfactory reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482375September 1, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2021 Tesla Model Y. The contact stated on two separate occasions while idled in a parked position and the brake pedal depressed, he shifted into reverse position and the vehicle inadvertently lunged forward approximately 5ft without acceleration. The vehicle then performed as normal. The contact then stated that on a separate occasion while idled in a parked position and the brake pedal depressed, he shifted into drive without the accelerator pedal depressed and the vehicle lunged forward 15 ft without warning. As a result, the contact crashed into a restaurant window. No warning lights was illuminated. No medical attention was required. A police report was filed. The vehicle was currently being towed to the dealer. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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