Tesla Model Y Complaints

3,785 consumer complaints on file.

#11530808July 7, 2023
SEATS
Driver seat constantly moving forward and will not move or stay backwards. Every 20-30 seconds the seat will move/adjust on its own and we cannot move the seat back. The seat moving on its own and not allowing us to move it back to normal or regular driving position leaves us in an unsafe position putting our chest right up to the steering wheel because it keeps pushing the seat forward. There were no accidents that resulted from this thankfully, no message or warning lights or lamps. Just happened randomly out of no where and will not go back to normal driving position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530757July 6, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving the speed limit with the adaptive cruise control engaged on I-95 in Maine with no one in front of to the sides of me. All of a sudden without warning my car brakes on the middle of the highway. I regained control right after and did not use the adaptive cruise control for the rest of the drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530719July 6, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had a very dangerous phantom breaking event while driving on the interstate. The car slammed on the brakes for no reason and I nearly had a rear end collision. There was nobody in front of me, sun was not a factor, road was flat and straight, weather was clear. Car was on cruise control only. I was driving Interstate speed, about 70 mph, and without warning the Tesla Model Y slammed on the brakes and the only reason we didn’t get rear ended was because I quickly hit the accelerator to get out of the braking action. My dogs also went flying forward in the back seat and my passenger was wretched forward and scared b/c it came out of nowhere. There was no indication from the car before, during our after that there was a problem. I have notified Tesla of the incident, but don’t expect they will do anything. This happened Thursday June 29, 2023 at 4pm CT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530663July 6, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am filing a complaint about 2 separate issues. The first issue is water leaking inside of the center console. I drove my vehicle through the car wash for the first time this morning. Apparently the process of receiving an undercarriage wash left soapy water inside my center console. I have taken a photo. The second issue is that I can't operate cruise control (which is branded as Traffic Aware Cruise Control) without worrying about the vehicle brakes being aggressively applied in situations where they shouldn't be. I was almost rear ended on the highway last week when I had TACC set to 70mph and the vehicle decided to slam on the brakes for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530591July 6, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My Tesla has experienced several phantom breaking occurrences while on the highway where autopilot engages break aggressively when there is no collision possibility and almost caused rear end collisions into my car. Very terrifying and this needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530567July 6, 2023
STRUCTURE:BODY, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Backing up in a parking lot with direct sun behind the car, lost sight via the mirrors, dashboard camera and parking assist and collided with parking bollard approximately 3' high causing extensive damage to the left, rear quarter panel and wheel well. Parking assist didn't beep, blare or other as it does and has for our yard waste bins and garden cart at the edges of our driveway (backing up in the dark). I believe the fact that cameras only and sun exposure is a bad mix and was sure glad we weren't in FSD and going forward. I think that removing the radar function via software and or removing the connector plug (at a service visit) is both unsafe and a fraud against the purchaser of such a vehicle and radar systems should be reinstated for the consideration of safety whether going backwards or forwards. Wanted to make the complaint first as we also can't get a service appointment for this incident until the end of July. Happy with the overall vehicle but this safety function is fallible and unsafe.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11530316July 4, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking issue- Brakes were automatically applied while driving on open highway with no other vehicles around. Autopilot was in use, speed set to limit of 75 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530305July 4, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicle experienced phantom braking while on the highway. Vehicle was travelling at 85mph while Autopilot was engaged - hands were on steering wheel and no warnings were flashing. Vehicle experienced rapid braking/deceleration with no objects in front of vehicle - road was empty and no other vehicles were around. Incident occurred on 07/04/2023 @ 0544hrs MST. Vehicle displayed no warning signs during incident. This has occurred multiple times in the past while Autopilot was engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530280July 4, 2023
VISIBILITY/WIPER
The auto wiper system of the Tesla Y failed miserably in a torrential downpour while traveling on a major highway on the east coast. The wipers were working fine but after the downpour they simply stopped working. Fortunately, we were able to pull to the side of the road, get on the touchscreen and manually turn them on. We did not use the “auto” mode of the wipers again on our trip. There is a serious defect on the auto mode on our Y!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530274July 4, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
While driving on the freeway at a speed of 72 MPH thr speed limit was 75 MPH used cruse control no vehicles are onfront of me and it did a sudden brake and went to 0 luckily escaped from life threat behind me other vehicle was their that driver handled well if not it would have effected worse. Happend couple of time since I was new Tesla I thought I was not handling properly serious life threat issue scared to drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530154July 3, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla's Autopilot feature regularly experiences "phantom braking". A typical scenario is while traveling on an interstate highway in Idaho, Oregon or Washington state at the speed limit (70 to 80 MPH), the car will suddenly and violently decelerate. The severity can vary between annoying to so extreme that the passenger is thrown forward hard enough to engage the retention mechanism in the seat belt. This happens under seemingly perfect conditions-- mid-day, clear skies, clear lane markings, smooth pavement in good condition, straight section of road. The deceleration can be overridden by pressing the accelerator or disengaging autopilot but by that time the risk of being rear-ended by anyone traveling close behind is very high. For this reason I've been using the feature less and less which leaves me without any form of basic cruise control. In two different trips of around 500 miles, phantom braking has occurred between 10 and 20 times each. In two different service requests, Tesla has confirmed that my car, including the vision system, is operating within normal specifications. Beyond that they're unwilling to engage in any form of diagnosis or investigation. There are two fundamental problems here: 1) Tesla's Autopilot feature in unreliable and dangerous 2) The car I purchased was advertised to have Cruise Control, implemented by Tesla with their Autopilot feature. Because of 1), it effectively has no Cruise Control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530053July 3, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I live in Fremont, CA. A few hours ago, I was driving from Mountain View to my home. When I was in the left most lane of CA-237 driving at like 70 mph on adaptive cruise control, the car started to brake really hard all of a sudden. There was nothing ahead of me as far as I could see at that point, there was no car close to me in the right lane either, and there wasn’t any kind of sharp turn or something. The braking was so sudden, forceful, and above all unexpected that we were really shocked and scared (and of course experienced a horrifying jerk). The same kind of thing has happened once before with the same car when the car began to brake suddenly and forcefully even though there was no one in sight on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530011July 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Repeated phantom braking when using adaptive cruise control. This happened at least 10 times in one day and is a safety issue. Most recent software update seems to have made this problem worse not better.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529975July 2, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving highway speeds in autopilot (cruise control) I experience sudden heavy breading for no reason. No cars around on a flat road. Once while in front of another car which scared me enough not to use it anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529916July 1, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During our road trip today on the HWY cruise control was engaged. without warning several times the car decelerated from 75 (speed of traffic) to 50 which could have caused an accident had other cars been following closer. We can no longer trust the cruise control mode as this is a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529868July 1, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The auto steer cruise control made a totally unnecessary sudden brake. The vehicle in the front did not make sudden stop. Since my Tesla which was in auto steer made a sudden stop the vehicle behind me had to make a emergency stop due which this cat got rear ended.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11529721June 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The cat keeps applying brakes on its own even when there is no obstacle on road. Car applies brake on highway when there is no car on road in front or on side road. It is a very dangerous fault and is an accident waiting to happen. I have complained to local service center many times. They call it Fantom Braking and say that Tesla is working on it. If so, all Teslas should be off road till such time they fix it. I am concerned that it will lead to fatal accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529674June 29, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
PHANTOM BRAKING issue at highway speeds with autopilot engaged. The car will harshly start braking suddenly on highway to a near complete stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529658June 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL, SERVICE BRAKES
While driving at highway speeds with the cruise control engaged we have experienced several ghost braking events. Fortunately no other cars have been behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529558June 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Intermittent braking while in cruise control for no reason. Nothing in the way, no cars around. Reduces speeds from 10 t0 50 miles per hour. At time it reduces speeds almost to a dead stop. If another car was behind us, could cause a serious crash. Happens at random times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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