Saturn Outlook Complaints

1,352 consumer complaints on file.

#10599020June 17, 2014
AIR BAGS
MY DASHBOARD LIGHT HAS BEEN INDICATING THAT THE PASSENGER SIDE SEAT AIRBAG WAS OFF. I HAD THE DEALERSHIP CHECK TO SEE IF IT WAS UNDER RECALL AS I HAD FOUND REFERENCE TO THERE BEING A RECALL IN FEBRUARY OF 2007 (A MONTH PRIOR TO OUR PURCHASE) INDICATING WE COULD GET FALSE READINGS AND OUR COMPUTER NEEDED TO BE RESET. THE DEALERSHIP INFORMED US THAT IT ISN'T COVERED UNDER RECALL AND IT IS THE UNDER THE SEAT MODULATOR UNIT THAT IS DEFECTIVE. I AM SEEING HUNDREDS OF SIMILAR COMPLAINTS REGISTERED ON VARIOUS SITES. I NOW CAN'T HAVE ANYONE SIT IN MY PASSENGER SEAT AS IT IS A $700 REPAIR THAT IS BEYOND OUR MEANS. THE 2008 SATURN IS UNDER RECALL FOR THIS VERY ISSUE, WHY WASN'T THE 2007 INCLUDED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598604June 16, 2014
STEERING
I PURCHASED MY SATURN OUTLOOK IN JUNE OF 2009 AND STILL ENJOY DRIVING IT BUT RECENTLY WHEN TURNING THE STEERING THERE IS A "THUD" NOISE AND STEERING BECOMES DIFFICULT. THIS HAS HAPPENED ON SEVERAL OCCASIONS BUT NOT EVERY TIME. I ALSO HAVE LOST THE ABILITY TO LOCK THE DRIVERS DOOR WITH DOOR LOCK BUT CAN LOCK IT FROM REMOTE KEY OR USING THE PASSENGER DOOR LOCK AND NOW THE WINDOW CONTROL HAS STARTED TO WORK AT RANDOM. THIS TOO IS ONLY WHEN USING THE DRIVERS CONTROL. THE DOOR ON THE DRIVERS SIDE JUST STARTED MAKING A LOUD NOISE A FEW WEEKS AGO WHEN OPENING. IT SOUNDS LIKE IT MIGHT BE ON A BIND. I DID TAKE MY CAR TO DEALER WHEN THE LOCK STOPPED WORKING AND WAS TOLD I NEEDED A PART THAT WAS OVER A $100 +$100 LABOR JUST TO TELL ME IT NEEDED THE PART. THIS WAS BEFORE THE WINDOW STARTING ACTING UP AND THE DOOR BEGAN MAKING LOUD CREAKING NOISE. ANY ADVICE IS APPRECIATED. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597918June 12, 2014
AIR BAGS
WHEN I WAS DRIVING ON THE HIGHWAY, THE SERVICE AIRBAG LIGHT CAME ON. LIGHT HAS BEEN ON/OFF FOR THE PAST MONTH AND A HALF. I SEE THERE IS A RECALL FOR THE 2008 SATURN OUTLOOK, BUT NOTHING FOR THE 2007 MODEL. IF SO MANY PEOPLE ARE HAVING THE SAME PROBLEM, GM NEEDS TO EXPAND THE RECALL TO INCLUDE THE 2007 MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597639June 11, 2014
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
AFTER THE VEHICLE SAT IN RAIN (SUN ROOF CLOSED OF COURSE), WATER WAS NOTICED RUNNING DOWN THE A PILLAR AND OUT THE SUNVISOR BRACKETS AND POOLING ON THE FLOOR. UPON INSPECTION, IT WAS NOTICED THAT WATER IS BUILDING UP IN THE SUNROOF BRACKET/FRAME AND OVERFLOWING INTO THE VEHICLE. IT'S LIKELY THE SUNROOF DRAIN CHANNELS ARE CLOGGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597310June 10, 2014
AIR BAGS
SERVICE AIRBAG MESSAGE BEGAN APPEARING AND THE PASSENGER AIRBAG OFF LIGHT CAME ON. DEALERSHIP RESET IT BUT EVENTUALLY THE MESSAGE RETURNED AND THE LIGHT CAME BACK ON. DEALERSHIP DID FURTHER DIAGNOSIS AND DETERMINED THAT THE PASSENGER PRESENCE SYSTEM NEEDS TO BE REPLACED. APPARENTLY THIS IS A KNOWN SAFETY DEFECT BASED ON THE NUMEROUS OTHER INCIDENTS OF FAILURE NOTED ON THIS MESSAGE BOARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596533June 5, 2014
AIR BAGS
IN THE PAST FEW MONTHS I HAVE NOTICED THAT THE PASSENGER SIDE AIR BAG ON MY 2008 SATURN OUTLOOK SAYS OFF EVEN WHEN A FULL SIZED ADULT IS SITTING IN THE SEAT. SOMETIMES IF YOU MOVE AROUND IN THE SEAT OR GET OUT AND THEN GET BACK IN IT WILL COME ON BUT THERE ARE NOT GUARANTEES. I TOOK IT TO MY DEALER AND THEY INFORMED ME THAT IT IS A SENSOR IN THE SEAT AND THAT I WILL HAVE TO PAY $900 TO REPLACE THE SENSOR SO THAT MY PASSENGER SIDE AIR BAG WILL ACTUALLY FUNCTION. AFTER SEARCHING THE WEB I HAVE FOUND THAT THIS IS A VERY COMMON PROBLEM AND THAT IT NEEDS TO BE A 'SAFETY RECALL". IT IS OBVIOUS THAT IT IS A WIDE SPREAD PROBLEM WITH A RIDICULOUS PRICE TAG FOR FIXING. AN UNAFFORDABLE PRICE FOR ANY AVERAGE PERSON! IF THE COMPANY CARES ABOUT SAFETY THEY WILL PUT OUT A RECALL AND FIX THIS PROBLEM. IN ADDITION I NOTICED ON SEVERAL SITES THAT EVEN AFTER THE SENSOR WAS REPLACED THAT THE SAME PROBLEM OCCURRED. IN MY OPINION THEY NEED TO COME UP WITH A WHOLE NEW SYSTEM FOR THE PASSENGER SIDE AIRBAGS. WE SHOULD BE ABLE TO FEEL SAFE IN OUR OWN VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596093June 4, 2014
POWER TRAIN, SERVICE BRAKES, ENGINE
THIS CAR IS A LEMON. WE BOUGHT THE CAR USED FROM A GM DEALERSHIP IN SEPT 2012. IN RETROSPECT, IT WAS A SIGN FROM ABOVE INDICATING IT WAS A LEMON HOWEVER WE HELD OUT FAITH. THE FIRST PROBLEM, NOT EVEN 2 WEEKS AFTER BUYING THE CAR, THE WATER PUMP BLEW. THE THERMOSTAT THEN BROKE ONLY A FEW MONTHS LATER. ANOTHER REPAIR. THEN THE MONSTER CAME --- TIMING CHAIN! THE TIMING CHAIN BROKE! JUST AWFUL! THANKFULLY, WE DISCOVERED A 120,000 WARRANTY THING THAT INCLUDED THE TIMING CHAIN, OTHERWISE THIS POS WOULD'VE BEEN DUMPED OFF AT THE NEAREST JUNKYARD. SO, THAT WAS ALL FINE AND DANDY UNTIL SEVERAL MONTHS LATER THE BRAKES WOULDN'T HAVE PRESSURE BEHIND THE PEDAL. WE HAD TO REPLACE LINES, PADS, ROTORS, THE WHOLE KIT AND CABOODLE SINCE THAT WAS ALL BROKEN. OKAY, SO WE FIXED THAT. UGH. WE STARTED TALKING ABOUT REPLACING THE VEHICLE, BUT SOON DISCOVERED WE WOULD OWE MORE ON VEHICLE THAN WHAT IT IS WORTH. EVERYTHING WAS FINE AND CALM AND PEACEFUL FOR QUITE SOME TIME. THEN THE ONE TIME WE GO TO USE THE LIFT GATE TO UNLOAD SOME BOXES, SURE ENOUGH -- THE LIFT GATE WOULDN'T OPEN!! THE STUPID SWITCH WENT OUT ON THAT! WHAT?!!! THEY HAD TO TAKE THE WHOLE FLIPPING DOOR OFF THE CAR IN ORDER TO GET TO THE STUPID SWITCH! IT WAS LOCKED SHUT. IT WASN'T A TRAGICALLY EXPENSIVE REPAIR, SO WE PAID IT, MOVED ON. NOW, THIS IS THE THING THAT HAS REALLY IRKED ME. NOTICED WHILE DRIVING THE CAR'S TRANSMISSION JERKS AT 20-30 MPH, AND IN REVERSE. SO WE CALLED UP THE DEALERSHIP, EXPLAINED WHAT IT WAS, THEY TEST DROVE IT, SAID "OOOHHHH, IT'S PROBABLY THE WAVE PLATE INSIDE THE TRANSMISSION." -- YOU'LL NEED TO PURCHASE A REMANUFACTURED TRANSMISSION FROM GM, OR YOU'LL NEED TO HAVE IT REBUILT, BUT THEY'RE ABOUT THE SAME PRICE (ABOUT $500 DIFFERENCE). I WAS SUCKER PUNCHED. YOU WIN AGAIN GM! YOU'RE CHEAPLY MADE CRAP AND NOW MY WALLET IS HEMORRHAGING AGAIN! I WILL NEVER BUY GM AGAIN! EVER! PIECE OF CRAP VEHICLES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595138May 30, 2014
STEERING
MY 2008 SATURN OUTLOOK STARTED TO LOSE STEERING AT LOW RATES OR SPEED BETWEEN 5MPH TO 15 MPH. IT BECOMES ALMOST IMPOSSIBLE TO STEER THE VEHICLE WHEN DRIVING AT LOW SPEEDS. THE STEERING WILL LOCK UP AND I TOOK IT TO THE DEALER AND TOLD ME IT WAS THE STEERING GEAR AND STEERING PUMP; BOTH NEED REPLACED. I KNOW THIS IS A KNOWN SAFETY ISSUE AND NEED TO HAVE IT REPLACED AS I HAVE A 5 MONTH CHILD AND AM UNABLE TO AFFORD THE $2000 COST THAT GM QUOTED ME. I HAVE RESEARCHED THIS AND IT SEEMS LIKE THIS IS A COMMON ISSUE. I AM AFRAID TO DRIVE THIS VEHICLE DUE TO THE STEERING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594862May 29, 2014
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
2008 SATURN OUTLOOK XR. HAS BEEN IN THE SHOP SEVEN TIMES OVER THREE YEARS FOR WATER LEAK. HAVE HAD SUNROOF SERVICED MULTIPLE TIMES, LEAKING BODY SEAM ALONG FIREWALL SUPPOSEDLY REPAIRED, ELECTRICAL SHORT CIRCUIT REPAIRED DUE TO WATER, FRONT CARPETS REPLACED. THE CARPETS ARE STILL WET AND THE VEHICLE IS STILL LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594544May 28, 2014
POWER TRAIN
WHILE DRIVING TRUCK STARTED SLIPPING REALLY BAD. DROVE TO A O'REILLY AND CHECK THE TRANSMISSION FLUID IT WAS GOOD. THOUGHT MAYBE IT WAS JUST A FLUKE, STARTED THE TRUCK BACK UP AND IT WOULDN'T GO IN REVERSE. TRANSMISSION DONE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594611May 28, 2014
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
VERY SCARY. WE WENT ON A SHORT VACATION IN PA AND WHILE WE WERE GOING UP A HILL, MY VEHICLE SUDDENLY WOULD NOT SHIFT INTO GEAR. WE WERE TRAVELING ABOUT 27 MPH AND THE ENGINE RPM WENT TO 7000. I HAVE TO QUICKLY PULL OFF THE ROAD AND CALL FOR ROADSIDE ASSISTANCE. SOON AFTER THIS INCIDENT, THE CHECK ENGINE LIGHT CAME ON. WE WERE TOWED TO THE LOCAL GAS STATION AND THE MECHANIC SAID IT'S A TRANSMISSION PROBLEM AND WOULD COST OVER A $1000. I WENT ON THE WEB DID SOME RESEARCH AND FOUND OUT THAT THIS GM MODULE BEEN HAVING TRANSMISSION PROBLEM AND GM DID ABSOLUTE NOTING TO RESOLVE THIS. THIS IS THE FIRST TIME I BOUGH GM AND IT WILL BE THE LAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594691May 28, 2014
STEERING
2007 OUTLOOK HAS HAD CONSISTENT STEERING PROBLEMS. IT HAPPENS EVERY DAY AND IT IS LIKE MY POWER STEERING DOES NOT WORK ANYMORE. I CAN NOT MAKE DOUBLE TURNS OR PARK PROPERLY DUE TO THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594361May 27, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED UPON STARTING THE IGNITION, THE KEY REMAINED LODGED IN THE IGNITION SWITCH. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE. PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593299May 21, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE CAR CAUGHT ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10592771May 20, 2014
POWER TRAIN, ENGINE
I HAVE AN ISSUE WITH MY 2008 SATURN OUTLOOK. ALL OF THE SUDDEN ONE DAY I WENT TO LEAVE MY DRIVEWAY, PUT THE CAR IN REVERSE AND IT WOULD NOT GO INTO GEAR. IT ALSO BARLEY GOES FORWARD. I HAD PREVIOUSLY HAD PROBLEMS WITH SLOWER THAN NORMAL ACCELERATION AND ROUGH GEAR CHANGE. AFTER DOING EXTENSIVE RESEARCH ON WHAT THE PROBLEM COULD BE I HAVE FOUND NUMEROUS COMPLAINTS OF THE SIMILAR KIND ALL OVER THE INTERNET. IT SEEMS THERE IS A $25 PART CALLED A WAVE PLATE THAT IS DEFECTIVE IN THESE CARS WHICH CAUSES THE TRANSMISSION TO CEASE RESULTING IN THOUSANDS OF DOLLARS OF REPAIRS. AFTER FINDING THIS OUT I CALLED GM CUSTOMER SERVICE AND WAS BOUNCED AROUND QUITE A BIT. THEY ARE AWARE OF THE PROBLEM AND DISCUSSED HELPING FINANCIALLY TO FIX THE ISSUE. THEY ASKED US TO HAVE IT TOWED TO A GM DEALERSHIP SO WE DID JUST THAT. AFTER DOING THAT THEY RENIGGED THEIR OFFER TO HELP US SO THE CAR JUST SAT THERE FOR QUITE A WHILE. I BOUGHT THIS CAR USED IN 2011 WITH 98,000 AND OWNED IT 2 YEARS THEN HAD THIS PROBLEM, NOW AT 126,000. AFTER I BOUGHT IT AND HAD THIS HAPPEN I HAVE FOUND OUT THERE HAVE ALREADY BEEN TRANSMISSION ISSUES WITH THIS CAR. I LOVE THE CAR BUT IT IS A COMPLETE HEADACHE. I AM A SINGLE MOTHER OF THREE KIDS AND DO NOT HAVE $3500 TO SHELL OUT TO GET THIS PROBLEM FIXED AND BELIEVE THAT IT IS SUCH A HUGE ISSUE THAT SOMETHING SHOULD BE DONE AND THESE CARS NEED TO BE RECALLED. MEANWHILE I MAKE A CAR PAYMENT EVERY MONTH FOR A BROKEN DOWN CAR IN MY DRIVEWAY. MY CAR HAS BEEN SITTING FOR ALMOST A YEAR BECAUSE I CAN'T AND ALSO FEEL LIKE I SHOULD SHELL OUT THAT KIND OF $ WHEN GM IS CLEARLY AT FAULT. I ALSO AM AFRAID IF I DO FIX IT THE SAME PROBLEM WILL HAPPEN AGAIN. THIS IS VERY UNSAFE. THEY ARE A TERRIBLE COMPANY WHO DOES NOT STAND BEHIND THEIR PRODUCTS AND LEAVES SO MANY AMERICANS OUT IN THE COLD. WHAT HORRIBLE CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592770May 20, 2014
AIR BAGS, SEAT BELTS
MY OUTLOOK WAS INVOLVED IN A FRONT END ACCIDENT. THE AIRBAGS SHOULD HAVE DEPLOYED BUT DIDN'T. THERE WAS LOTS OF SMOKE, SMELL AND POWDER AS IF THEY HAD GONE OFF BUT NEVER DID. THIS WAS AFTER THE SUPPOSED AIRBAG RECALL HAD BEEN FIXED. I'VE HAD NOTHING BUT TROUBLE WITH THIS VEHICLE IN THE 3 SHORT MONTHS I HAVE OWNED IT!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10592777May 20, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
RECENTLY HAVING PROBLEMS WITH THE DRIVERS SIDE LOW BEAM HEADLIGHT. WHEN I TOOK IT IN TO THE DEALER TO BE LOOKED AT I WAS INFORMED THAT THE WIRING HARNESS HAD MELTED. TO REPLACE IT WILL COST AN UPWARD OF $400. ALSO HAVING PROBLEMS WITH THE VEHICLES STEERING CONSTANTLY SQUEALING, NOT SURE WHAT IS GOING ON. AND WHEN GOING AROUND TURNS THE STABILITY CONTROL MAKES A LOUD ABRUPT NOISE ALMOST STOPPING THE VEHICLE. I JUST CAN'T BELIEVE ALL THE PROBLEMS I'VE BEEN HAVING WITH THIS VEHICLE IN SUCH THE SHORT AMOUNT OF TIME I'VE OWNED IT. I AM A PREGNANT MOTHER WITH 2 CHILDREN ALREADY AND I DO NOT TRUST THE SAFETY OF THIS VEHICLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592836May 20, 2014
POWER TRAIN
THIS CAR SUCKS, BOUGHT THE CAR LAST MAY 2013 AND WITHIN 2 MONTHS AND TO TAKE IT TO COTTMAN TRANS IN NJ , I STILL HAD A WARRANTY FROM GUARDIAN , THEY CAME OUT TO LOOK AT IT , THE WAVE PLATE IS BAD , BUT WE AREN'T GOING TO BE RESPONSIBLE FOR IT BECAUSE THEY SHOULD OF FIXED IT , TOOK IT BACK TO FAULKNER BUICK GMC AND AN HOUR OF FREE , GUESS WHAT THE WAVE PLATE AND TRANS NEEDS TO BE REPLACE , I LOOKED O THE WEB AND IT STATES THIS CAR SATURN OUTLOOK HAS TRANSMISSION PROBLEMS , WHEN ARE THE GOING TO RECALL THIS PROBLEM TOO . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588846May 16, 2014
POWER TRAIN
MY VEHICLE TRANSMISSION HAS HAD PROBLEMS SINCE I PURCHASED MY VEHICLE WITH 36K MILES. THE VEHICLE TRANSMISSION HAS MADE GRINDING NOISES, BEEN STUCK IN BOTH FORWARD AND REVERSE GEARS, AND HAD BEEN SERVICED FOUR TIMES FOR VARIOUS CONDITIONS. I DO NOT HAUL TRAILERS WITH MY OUTLOOK. IT IS A FAMILY PASSENGER CAR. 6 MONTHS AGO I HAD A REBUILT TRANSAXLE PUT IN AT MY EXPENSE, THINKING THIS WOULD REMEDY ANY ONGOING TRANSMISSION PROBLEMS. UNFORTUNATELY, THIS NEW TRANSMISSION HAS BEGUN TO SLIP WHEN ENGAGED FROM PARK TO REVERSE. I HAVE 155K ON MY SATURN, BUT ONLY 10K ON THIS NEW TRANSAXLE. TO SAY I'M DISAPPOINTED IS AN UNDERSTATEMENT. I WILL NOT BE LOOKING TO REPLACE THIS VEHICLE WITH A GM. THEIR LACK OF ACKNOWLEDGEMENT OF THE EXISTENCE OF ANY PROBLEMS WITH THE SATURN/ACADIA/TRAVERSE TRANSMISSION HAS COST THEM SEVERAL SALES. I HAVE GONE OUT OF MY WAY TO WARN MY FRIENDS THAT THEY SHOULD THINK TWICE BEFORE CONSIDERING THE PURCHASE OF ONE OF THESE GM SUV MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588621May 15, 2014
ENGINE
ENGINE WOULD STUTTER AT AROUND 70MPH. ISSUE RESOLVED BY CONTINUING TO REPLACE IGNITION COILS. FINALLY A TECHNICAL NOTE WAS ISSUED SAYING THE ECM HAD AN ISSUE THAT WOULD OVERHEAT AND MELT THE IGNITION COILS. LAST VISIT TO DEALER IN JAN 2014 REPLACED ALL IGNITION COILS AND THE ECM. ISSUE HAS NOT RETURNED YET. IF GM KNOW ABOUT THIS ISSUE, SHOULD THEY DO A RECALL BECAUSE IT'S A COMMON PROBLEM ACCORDING TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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