Saturn Outlook Complaints

1,352 consumer complaints on file.

#10588263May 14, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE CAR JUST CAUGHT ON FIRE. THE FIRE STARTED UNDER THE HOOD AND IN THE DASH. THE FRONT OF THE CAR BURNED UP COMPLETELY. THE CAR IS A TOTAL LOSS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10588395May 14, 2014
POWER TRAIN
TRAVELING AT 70MPH ON I 75 AND RPMS INCREASED AND SPEED DECREASED ALMOST CAUSING THE TRUCK BEHIND ME TO REAR END THE VEHICLE. GOT OFF ON FIRST EXIT AND PARKED TO LOOK THINGS OVER AND NO OBVIOUS PROBLEMS. TRIED TO PUT CAR IN REVERSE AND NOTHING ONLY 1ST GEAR OF THE AUTOMATIC TRANSMISSION OPERATING. AFTER HOURS OF RESEARCH THIS APPEARS TO BE A COMMON PROBLEM WITH THIS TRANSMISSION. IF THIS HAS NOT CAUSED A FATAL ACCIDENT YET I AM POSITIVE IT WILL SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588438May 14, 2014
STEERING
POWER STEERING FAILS WHENEVER THERE IS A DECREASE IN SPEED. ESPECIALLY DIFFICULT WHEN TRYING TO TURN INTO MERGING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588440May 14, 2014
VISIBILITY/WIPER
PLASTIC T CONNECTORS FOR WASHER FLUID NOZZLES HAVE BROKEN OFF LEAVING THEM TO SPRAY WASHER FLUID OVER THE ENTIRE ENGINE COMPARTMENT. WIPER ARMS HAVE INADEQUATE PRESSURE TO CREATE A CLEAN WIPING PATTERN WITH ANY BRAND OF WINDSHIELD WIPERS. THESE TWO PROBLEMS COMBINE TO CREATE A SERIOUS VISUAL IMPAIRMENT ESPECIALLY IN MISTING OR WET PAVEMENT SCENARIOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588176May 13, 2014
POWER TRAIN
THE VEHICLE SUDDENLY WOULD NOT ACCELERATE WHILE ATTEMPTING TO MERGE WITH TRAFFIC. THE VEHICLE REVVED UP AND WOULD MAX OUT AT ABOUT 25 MPH. I WAS ABLE TO TURN ON MY HAZARDS AND DRIVE INTO A PARKING LOT. I HAVE BEEN TOLD THE ISSUE IS WITH A FAULTY WAVE PLATE AND IT APPEARS TO BE A VERY COMMON ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587815May 12, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT ON MULTIPLE OCCASIONS, THE AIR BAG WARNING SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE AIR BAG SENSORS WERE REPROGRAMMED AND THE SENSOR LIGHTS WERE DEACTIVATED BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 14V118000(AIR BAGS). THE CONTACT BELIEVED THAT THE VEHICLE HAD EXPERIENCED THE SAME DEFECT AS LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 36,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587706May 11, 2014
VISIBILITY
SUNROOF DEFECT - HAVE OWNED VEHICLE SINCE OCT. 2010. NOV. 2013 WAS OUR FIRST SUNROOF LEAK, THINKING IT WAS A WINDSHIELD ISSUE. HAD THAT CHECKED OUT (AND, OF COURSE, CHARGED FOR A SEALING BY ABRA AUTO BODY), BUT A FEW WEEKS LATER, DEALERSHIP RAN THRU GARAGE CAR WASH AND HAD THE SAME PROBLEM OF LEAKING THRU SUNROOF, PASSENGER FRONT SIDE! THERE WAS DEFINITELY SOME WHOOSHING-WATER LIKE SOUNDS BEFORE THE FIRST FEW TIMES THE LEAK HAPPENED. THE DEALERSHIP CLAIMS TO HAVE CLEANED "DEBRIS" OUT OF THE TUBING MECHANISM. FIVE MONTHS LATER, THE LEAK IS BACK. NOT HAVING USED THE SUNROOF FOR MOST OF THAT TIME DUE TO WINTER, OF COURSE. FIRST REPAIR WHICH THE DEALERSHIP SAID THEY DID NOT REPAIR, BUT RATHER FIXED, WAS TO CLEAN OUT GUTTER/TUBING. NOW, MAY 2014 THE SAME ISSUE AND AGAIN, THEY CLEANED OUT TUBING AND PUT SOME SILICONE ON THE RUBBER GASKET AREA. WE REFUSED TO PAY FOR LABOR THIS TIME ($90) FOR THE SAME DEFECTIVE PROBLEM WHEN THE SUNROOF HADN'T BEEN USED. THE MANAGER RELUCTANTLY AGREED. IN ADDITION, THE MANAGER QUIZZED US WHETHER THE VEHICLE SAT INSIDE (99% INSIDE GARAGE) OR OUTSIDE. THIS SHOULD NOT MATTER. ALSO, SUGGESTED TOO NOT TO RUN IT THRU POWER CAR WASHES. WE DON'T MIND NOW HAVING TO CHECK TO KEEP "DEBRIS" OUT OF THE SUNROOF TRACK, BUT HAVE NEVER HAD THIS ISSUE WITH ANY OF OUR OTHER OLDER AND NEWER VEHICLES WITH SUNROOFS. WE HAVE ALREADY SUNK A LOT OF MONEY INTO THIS VEHICLE UNFORTUNATELY AND DON'T FEEL WE SHOULD HAVE TO YET AGAIN PAY FOR A DEFECTIVE DESIGN BY GM WHEN IT HAPPENS AGAIN WHICH IT WILL. I HAVE ALREADY SUBMITTED AN EMAIL TO SATURN ([email protected]), GM ([email protected]) AND WWW.SATURNFORUMOUTLOOK.NET. THE LATER IS HELPFUL IN THAT YOU ARE NOT ALONE WITH YOUR VEHICLE COMPLAINTS AND BATTLES. IN FACT, MANY AT THIS SITE HAVE BEEN CHARGED WELL OVER $500 TO REPLACE THE DEFECTIVE TUBING. SHAME ON GM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587139May 7, 2014
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY GOING 80 MILES/HR (LEGAL IN UTAH) AND THE CHIME WENT OFF AND ENGINE POWER IS REDUCED AND SERVICE STABILITRAK TRACTION CONTROL OFF, SERVICE TRACTION CONTROL FLASHED ON MY DISPLAY AS WELL AS THE CHECK ENGINE LIGHT. I STARTED TO LOSE POWER AND CARS WERE SWERVING AROUND ME WITH THE SUDDEN LOSS OF SPEED AND I WAS LUCKY I WAS NOT HIT BY ANOTHER CAR. AS I HAVE RESEARCHED THIS PROBLEM THIS IS A MAJOR PROBLEM WITH ALL GM VEHICLES. SOMEONE IS GOING TO DIE AS A RESULT OF THIS PROBLEM. PEOPLE TAKE THEIR VEHICLES INTO DEALER MULTIPLE TIMES AND THEY REPLACE SOMETHING BUT THE PROBLEMS PERSIST. THIS SAME PROBLEM KEEPS HAPPENING REGARDLESS OF SPEED, CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586774May 6, 2014
STEERING
I WAS DRIVING AND ALL THE SUDDEN MY POWER STEERING STOP WORKING. IT WILL GO ON AND OFF AND NOW AS OF 05/06/2014 IT DOES IT ALL THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586477May 4, 2014
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE AND ENGINE COOLING
EVERY SINCE I HAVE HAD A RECALL FIXED...MY LIGHTS FLICKER ON THE DASH AND I HAVE BEEN HAVING PROBLEMS WITH THE TRANSMISSION SEEMING TO STAY IN ONE GEAR. IT WAS TOLD TO ME THAT IT MAY BE A TIMING CHAIN ISSUE BUT IT IS NOT A RECALL. I HAVE READ NUMEROUS COMPLAINTS IN REGARDS TO THIS ISSUE FROM OTHER OUTLOOK OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585646April 30, 2014
AIR BAGS
FOR THE LAST 2 WEEKS A "SERVICE AIR BAG" MESSAGE APPEARS IN THE DIC AT START UP. ALSO THE AIR BAG WARNING LIGHT APPEARS IN THE DASH. THE MESSAGE APPEARS AND DISAPPEARS DURING TRAVEL. SOME DAYS THE MESSAGE DOES NOT APPEAR. I'VE SPOKEN TO THE DEALER AND THEY SAY THERE IS NO RECALL. I HAVE SEEN IN THE NEWS AS OF MARCH 17, 2014 THAT THERE IS A RECALL COMING FOR WHAT SEEMS TO BE THIS EXACT PROBLEM. I HAVE NOT RECEIVED ANY NOTIFICATION AS OF APRIL 30, 2014. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585284April 28, 2014
POWER TRAIN
VEHICLE HAS JUST OVER 82000 MILES ON IT. TRANSMISSION STARTED SHIFTING HARD. 4 DAYS LATER, DRIVING ON THE INTERSTATE THE VEHICLE SUDDENLY LUNGED AND THE RPM'S WENT WAY UP. THE CAR WOULD NO LONGER SHIFT AND WILL NOT SHIFT INTO REVERSE. AFTER MUCH RESEARCH WE HAVE PAGES HUNDREDS AND HUNDREDS OF PEOPLE WITH THE SAME ISSUES. THERE IS PREMATURE WEAR OF THE INTERNAL TRANSMISSION PARTS. WHY HASN'T THIS BEEN RECALLED? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584974April 25, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE PASSENGER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE OCCURRED WHEN THE FRONT PASSENGER'S SEAT WAS OCCUPIED OR VACANT. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 14V118000 (AIR BAGS), HOWEVER THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583985April 21, 2014
ENGINE
THE ENGINE ON THIS VEHICLE HAS ISSUES WITH THE CYLINDERS AND MISFIRES. THIS ISSUE FIRST STARTED LAST YEAR AND WAS TAKEN INTO THE DEALER FOR SERVICE AT ABOUT 45,000 MILES. THE DEALER COULD REPLICATE THE ISSUE AT SPEEDS OF ABOUT 55 MPH WHERE THE ENGINE WOULD MISFIRE AND CAUSE A LACK OF POWER. HOWEVER DUE TO A LACK OF ENGINE CODES THEY COULD NOT BEGIN TO SOLVE THE ISSUE AS TO WHY THIS WAS HAPPENING. LAST WEEK THE ISSUE BECAME WORSE AND RESULTED IN A LOSS OF POWER ON THE HIGHWAY. FORTUNATELY THERE IS NOW A CODE FOR THE ENGINE ISSUE SO WE KNOW THAT THERE ARE CYLINDER MISFIRES AND IT CAN NOW BE FIXED. THIS IS A DANGEROUS ISSUE FOR DRIVERS AS THERE CAN BE A DISCERNIBLE ENGINE PROBLEM THAT CAN NOT BE DIAGNOSED BY GM'S DIAGNOSTIC EQUIPMENT UNTIL THERE SUCH A LOSS OF POWER RESULTING IN A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582847April 15, 2014
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
LAST WEEK WE HAD HEAVY RAIN AND RAIN BEGAN LEAKING INTO THE CAR NEAR THE FRONT PILLAR ON THE PASSENGER SIDE. THE NEXT DAY THE CAR WOULD NOT START AND IT APPEARED THE BATTERY WAS DEAD. WHEN I HAD IT TESTED IT SHOWED IT NEEDED REPLACEMENT. I PURCHASED THE BATTERY AND WENT TO HAVE IT INSTALLED. WHILE I WAS THERE I TURNED THE CAR OFF AND THE ENGINE WAS STILL RUNNING. THE TECHNICIAN ADVISED THAT THE FUSE BOX WAS CORODED AND CLEANED THE CONNECTIONS. THE CAR CONTINUED TO REMAIN ON THROUGHOUT THE DAY UNTIL IT SEEMED TO DRY OUT. IT RAINED AGAIN YESTERDAY AND THE SAME ISSUE OCCURRED WHERE THERE WAS WATER LEAKING FROM THE DRIVER SIDE PILLAR NEAR THE AIR BAG. I NOTICED THE CAR STAYING ON ONE TIME AND THEN THE NEXT MORNING THE CAR WOULD NOT START. I BEGAN RESEARCHING THE ISSUE AND FOUND SIMILAR COMPLAINTS FROM OTHER GM USERS. I AM CONCERNED NOT ONLY ABOUT THE ELECTRICAL SYSTEM, BUT POTENTIAL MOLD AND CONTACTED THE DEALER AS MANY NOTED THERE WAS A SERVICE BULLETIN. THEY WERE UNABLE TO ASSIST AS THERE HAS NOT BEEN AN OFFICIAL RECALL. I WOULD URGE THAT THIS BE PUSHED AS IT IS ANOTHER KNOWN ISSUE WITH GM CARS THAT GM REFUSES TO DO ANYTHING ABOUT: 2007 GM ACADIA CONSUMER COMPLAINTS ODI ID NUMBER SPECIFIC TO WATER LEAK: 10258230 (THIS IS MY COMPLAINT ID #) 10255735 10254149 10248331 10211267 10210839 10210533 2008 GM ACADIA CONSUMER COMPLAINTS ODI ID NUMBER SPECIFIC TO WATER LEAK: 10246694 10243591 10241649 10230134 10229896 10212682 *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582887April 15, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE WAVE PLATE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579690April 14, 2014
POWER TRAIN
SAME KIND OF STORY AS THAT OF MANY OTHERS. ON THE ROAD, THE OUTLOOK'S TRANSMISSION BEGAN TO SLIP AND ENGINE REV WENT HIGH BEFORE THE NEXT SHIFT. ONE DIFFERENCE IS THAT IN OUR CASE, WE WERE DRIVING HOME FROM A HOSPITAL, HOURS AFTER MY WIFE'S SISTER DIED THERE THAT DAY. WE DID NOT NEED THAT. FOR THE RECORD, THE DEALER QUOTED $3750 TO FIX OR OFFERED $3000 IN TRADE TOWARD ANOTHER CAR. HAVEN'T DECIDED YET. WE HAVE OTHER THINGS ON OUR MIND. THE FUNERAL IS WEDNESDAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578817April 10, 2014
AIR BAGS
THERE WAS NO INCIDENT YET. HOWEVER, AFTER I PURCHASED THE CAR I REALIZED THAT THE PASSENGER AIR BAG INDICATOR CONTINUED TO STAY ON THE OFF POSITION. I TOOK THE CAR INTO THE DEALERSHIP WHERE THEY CHECKED IT OUT AND CONFIRMED THAT YES IF SOMEONE SITS IN THE PASSENGER SEAT AND I HAVE AN ACCIDENT THE AIR BAG WILL NOT DEPLOY. THE DEALERSHIP TOLD ME THAT IT WAS THE PASSENGER PRESENCE SENSOR AND THAT IT WAS NOT COVERED ON MY WARRANTY. THEY TOLD ME IT WOULD COST OVER 1,1000 DOLLARS TO FIX, I CALLED GM AND THEY TOLD ME THE SAME THING. IT'S FUNNY THAT NO ONE WILL LOOK INTO THIS OBVIOUSLY DANGEROUS PROBLEM. I HAVE CHILDREN AND I CAN'T BE SURE THAT THEY ARE SAFE IN A VEHICLE I JUST PURCHASED. I AM SO UPSET CONSIDERING THAT NISSAN JUST HAD A RECALL FOR THE SAME ISSUE. I AM SURE THAT I AM NOT THE ONLY PERSON WHO HAS THIS ISSUE GOING ON WITH THEIR CAR. PLEASE CONTACT ME IF YOU HAVE ANY SOLUTIONS, OR IF YOU HAVE ANY SUGGESTIONS AS TO WHAT I CAN DO TO INSURE MY FAMILY IS SAFE WHEN I AM IN MY CAR. THANK YOU VERY MUCH FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579037April 10, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I PURCHASED A 2008 SATURN OUTLOOK XR. THE DEALERSHIP SWORE THEY COULD FIX THE SUNROOF LEAK. AFTER 10 WEEKS AND RELEASING IT BACK TO ME 4 DIFFERENT TIMES. THEY HAVE YET TO FIX THE ISSUE. MY CAR IS FLOODED EVERY TIME IT RAINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578608April 9, 2014
STEERING
I WAS ENTERING A TURNING LANE AND TURNING FROM THE HIGHWAY ONTO THE ROAD OF MY RESIDENCE. THE POWER STEERING STOPPED WORKING AND I COULD BARELY TURN THE WHEEL TO MAKE THE TURN. THERE WAS A CAR COMING THAT COULD HAVE HIT ME. SINCE THE FIRST INCIDENT, THIS HAS BEEN OCCURRING MORE AND MORE FREQUENTLY ALWAYS AT SLOW SPEEDS (BACKING OUT OF GARAGE, IN PARKING LOTS, MAKING TURNS, ETC.). ON ONE OCCASION, I WAS EXITING THE FREEWAY ON A RAMP THAT IS CURVED AND LEADS DIRECTLY ONTO ANOTHER ROAD. DURING THE CURVE, THE POWER STEERING QUIT WORKING AND I ALMOST RAN OFF THE ROAD TRYING TO MAKE THE CURVE. IT SEEMS TO ALWAYS HAPPEN WHEN MY FOOT IS ON THE BRAKE. I HAD THE CAR EVALUATED BY THE GM DEALER, AND THEY TOLD ME THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED AT A COST OF APPROXIMATELY $750. A RECALL FOR THIS SAME PROBLEM WAS ISSUED BY GM ON MARCH 31, 2014, BUT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. WHEN I CALLED GM'S CORPORATE OFFICES TO ASK WHY IT WAS NOT INCLUDED AND TRY TO GET THEM TO MAKE THE REPAIRS, THEY REFUSED TO DO SO. I REALLY BELIEVE THIS IS A SAFETY ISSUE AND THAT THE RECALL SHOULD BE EXPANDED TO INCLUDE ALL AFFECTED MODELS AND YEARS. IF YOU DO A SIMPLE GOOGLE SEARCH ON THE INTERNET, YOU WILL FIND THOUSANDS OF CASES OF THE SAME ISSUE IN MANY GM MODELS THAT HAVE NOT BEEN RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Outlook