Saturn Outlook Complaints

1,352 consumer complaints on file.

#10617270July 29, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 70 MPH, THE CONTACT FELT AN ABNORMAL MOVEMENT COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE, BUT WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WAVE PLATE AND THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617067July 29, 2014
STEERING
POWER STEERING GOES OUT AT SLOW SPEEDS AND HARD TURNS (PULLING INTO PARKING SPACES, THREE POINT TURNS, U-TURNS). WHILE IT MIGHT BE AN ISSUE WITH A SUB-SYSTEM, SIMILAR ISSUES IN OTHER GM CARS HAVE RESULTED IN A RECALL. HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/NEWS.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/MAR/0331-POWER-STEERING.HTML I'VE BEEN TO SEVERAL DEALERSHIPS, GARAGES TRYING TO DIAGNOSE THE PROBLEM. GM HAS FINALLY REPEATED THE ISSUE BUT IS ASKING MY EXTENDED WARRANTY TO COVER IT. WANT TO DOCUMENT THE CASE SO IT CAN BE DETERMINED IF IT IS INDEED SIMILAR TO THE RECALL ABOVE. THANK YOU *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616918July 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE GEAR WOULD NOT SHIFT, WHICH PREVENTED THE VEHICLE FROM MOVING. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. NO REPAIRS WERE MADE AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,000. UPDATED 04/13/15*LJ UPDATED 08/24/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616622July 27, 2014
AIR BAGS
SERVICE AIRBAG NOTICE IS CONSTANTLY ON (DASHBOARD MESSAGE) AND THE PASSENGER AIRBAG OFF LIGHT IS ALSO CONSTANTLY ON. SO IN THE EVENT OF A CRASH PASSENGER AIRBAG WILL NOT DEPLOY. DEALER INITIALLY ORDERED A DIFFERENT PART AND MISDIAGNOSED THE PROBLEM REQUIRING 3 DIFFERENT VISITS TO THE DEALERSHIP. SERVICE CENTER NOW SAYING THAT THE PROBLEM IS THE PASSENGER PRESENCE SENSOR AND QUOTING PRICE TO FIX OVER $800. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615895July 24, 2014
AIR BAGS
GOOD MORNING. I WOULD LIKE TO FILE A COMPLAINT AGAINST THE GM DEALERS IN LEXINGTON, KENTUCKY. I RECEIVED MY LETTER STATING THAT THE GM DEALERS' SERVICE DEPARTMENTS IN MY AREA HAS RECEIVED THE PARTS FOR MY RECALL. I CONTACTED ROD HATFIELD CHEVROLET ON NEW CIRCLE RD BY EMAIL TO SET UP AN APPOINTMENT OVER A MONTH AGO (6/27/14). I SET UP A SATURDAY APPOINTMENT AND THEN WAS CONTACTED BY THE EMAIL REPRESENTATIVE [XXX]. HE CONTACTED ME BY EMAIL STATING THEY DID NOT HAVE THE PARTS FOR MY RECALL AND I WOULD BE CONTACTED WHEN THE PARTS ARRIVE. I STILL HAVE NOT HEARD FROM THE DEALERSHIP AND MY "SERVICE AIR BAG" LIGHT HAS BEEN ON FOR THREE WEEKS. I ALSO SENT EMAIL TO GLENN NISSAN/AUTOMALL ON RICHMOND ROAD) WHERE I PURCHASED MY VEHICLE) ABOUT THE RECALL PARTS OVER TWO WEEKS AGO. AS OF TODAY I STILL HAVE NOT RECEIVED AN EMAIL, PHONE CALL, NOTHING IN REFERENCE TO THE RECALL PARTS OR MY EMAIL FROM THEIR ONLINE WEBSITE. WHAT WILL HAPPEN IF MY AIR BAGS DEPLOY WHILE I AM DRIVING AND MY PASSENGER IN THE FRONT SEATS OR IN CASE OF AN ACCIDENT? THE RECALL STATES IF THIS LIGHT SHOULD ACTIVATE, THEN I NEED TO TAKE MY VEHICLE TO A GM DEALER RIGHT AWAY. WHAT SHOULD I DO SINCE NEITHER OF THE TWO DEALERSHIPS HAVE CONTACTED ME? PLEASE SEND ME SUGGESTIONS OF OTHER GM SERVICE DEPARTMENTS THAT SHOULD HAVE THE RECALL PARTS SO THAT I MAY TAKE MY VEHICLE TO THEM ASAP. I ALSO WILL NEED A VEHICLE TO DRIVE DURING THE SERVICE OF MY SATURN OUTLOOK. THANK YOU AND ENJOY YOUR DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615820July 23, 2014
AIR BAGS
WE WERE NOTIFIED OF THE AIR BAG RECALL SEVERAL MONTHS AGO AND TOOK IT TO THE DEALERSHIP FOR THAT SPECIFIC RECALL SERVICE, HOPING THAT THE REPAIRS WOULD ADDRESS A LONG-STANDING, BUT INTERMITTENT PROBLEM WITH THE FRONT PASSENGER AIR BAG ERROR MESSAGE THAT COINCIDES WITH SOMEONE SITTING IN THE FRONT PASSENGER SEAT. AFTER THE DEALERSHIP PERFORMED THE AIR BAG RECALL WORK, THE FRONT PASSENGER AIR BAG CONTINUES TO INTERMITTENTLY DISPLAY AN ERROR MESSAGE WHEN MY WIFE OR ADULT SON SIT IN THE FRONT PASSENGER SEAT. WE INFORMED THE DEALERSHIP AND RESCHEDULED A SERVICE VISIT. WE WERE INFORMED TODAY THAT THE ERROR IS LIKELY ATTRIBUTED TO A BAD "PRESENCE SENSOR" IN THE SEAT, WHICH IS NOT COVERED BY THE RECALL. THE ESTIMATED COST FOR REPAIR WAS $766.00. THE VEHICLE IS IN OTHERWISE EXCELLENT CONDITIONS WITH NO COLLISIONS, FLOODING OR RAIN INTRUSION. THERE HAS BEEN NO EVENT THAT SHOULD HAVE COMPROMISED THIS CRITICAL SAFETY SYSTEM. MALFUNCTIONING SENSOR = INACTIVE AIR BAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615199July 22, 2014
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE PROBLEM STARTS WITH HEAVY RAIN LEAKING THROUGH THE SUN ROOF. ACCORDING TO THE ED MORSE DEALERSHIP REPRESENTATIVE, THE SUNROOF IS PROJECTED TO PASS SOME WATER (VERY FEW) THAT WILL DRAIN THROUGH THE DRAIN TUBES LOCATED AT THE FRONT AND REAR COLUMNS (SIDES OF THE WINDSHIELD). HOWEVER, THE TUBES MAY GET CLOGGED AN THE WATER STARTS LEAKING INSIDE THE CAR THROUGH THE COLUMNS WERE AIRBAG ARE LOCATED. NEVERTHELESS, THESE TUBES ARE NOT LONG ENOUGH TO DRIVE THE WATER UNTIL THE BOTTOM OF THE CAR SO THE WATER WILL LEAK INTO THE INNER FUSE BLOCK, WILL DAMP THE CARPETS ON THE PASSENGER AND DRIVER SIDES AND MAKE MUCH MORE DAMAGE THAN YOU CAN BELIEVE. AS THE INSULATOR BETWEEN THE CARPET AND THE FLOOR IS LIKE A SPONGE, IT WILL ABSORB THE WATER AND SOAKS ALL THE CONNECTORS THAT RUN BELOW THE INSULATOR (CABLES THAT RUN FROM THE BATTERY, TO THE SEATS MOTORS AND HEATER, ETC, ETC). NOT TO MENTION THAT IT MAY DAMAGE THE AIRBAG TRIGGERS MECHANISMS LOCATED ON THE COLUMNS BESIDES THE WINDSHIELD?.BASED ON THE NUMBER OF COMPLAINS ABOUT THIS ISSUE AT THE INTERNET, WHY NOBODY HAS DONE ANYTHING YET? WHAT IF THE FRONT SIDES AIRBAG DOES NOT DEPLOY AS EXPECTED DUE TO THIS RAIN INSIDE THE CAR????? NHTSA SHOULD SERIOUSLY INQUIRE GM FOR THAT AS IT MAY PUT MANY LIVES AT RISK. AND NOT ONLY TO SATURN OUTLOOK OWNERS. THE SAME IS HAPPENING TO GMC ACADIAS AND BUICK ENCLAVES....THERE ARE MANY FORUMS WITH SUCH COMPLAIN AT THE INTERNET AND IN ONE OF THEM A REPRESENTATIVE FROM GM ASK US TO CONTACT HER BUT I SENT HER 2 E-MAILS AND SO FAR I HAVE NO ANSWER. HER E-MAIL IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614986July 21, 2014
AIR BAGS, ELECTRICAL SYSTEM, STRUCTURE
I JUST LEFT MY 2008 OUTLOOK XR AT THE DEALER. ACCORDING TO THEM THE PROBLEM ARE THE TUBES THAT DRAIN THE WATER FROM THE SUNROOF. THESE TUBES RUN INSIDE THE FRONT AND REAR COLUMNS (ON THE SIDES THE WINDSHIELD IN THE FRONT AND THE SIDE COLUMNS ON THE BACK OF THE CAR). THESE TUBES ARE NOT LONG ENOUGH TO DRIVE THE WATER UNTIL THE BOTTOM OF THE CAR SO THE WATER WILL LEAK INTO THE INNER FUSE BLOCK, WILL DAMP THE CARPETS ON THE PASSENGER AND DRIVER SIDES AND MAKE MUCH MORE DAMAGE THAN YOU CAN BELIEVE. AS THE INSULATOR BETWEEN THE CARPET AND THE FLOOR IS LIKE A SPONGE, IT WILL ABSORB THE WATER AND SOAKS ALL THE CONNECTORS THAT RUN BELOW THE INSULATOR (CABLES THAT RUN FROM THE BATTERY, TO THE SEATS MOTORS AND HEATER, ETC, ETC). NOT TO MENTION THAT IT MAY DAMAGE THE AIRBAG TRIGGERS MECHANISMS LOCATED ON THE COLUMNS BESIDES THE WINDSHIELD?.BASED ON THE NUMBER OF COMPLAINS ABOUT THIS ISSUE AT THE INTERNET, WHY NOBODY HAS DONE ANYTHING YET? WHAT IF THE FRONT SIDES AIRBAG DOES NOT DEPLOY AS EXPECTED DUE TO THIS RAIN INSIDE THE CAR????? NHTSA SHOULD SERIOUSLY INQUIRE GM FOR THAT AS IT MAY PUT MANY LIVES AT RISK. AND NOT ONLY TO SATURN OUTLOOK OWNERS. THE SAME IS HAPPENING TO GMC ACADIAS AND BUICK ENCLAVES.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610422July 21, 2014
POWER TRAIN
2009 SATURN OUTLOOK. CONSUMER WRITES IN REGARDS TO TRANSMISSION AND CHECK ENGINE LIGHT ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAD TO BE TOWED TO A TRANSMISSION SHOP, AS HE COULD NO LONGER DRIVE IT. THE VEHICLE WAS IN THE SHOP FOR FIVE DAYS. UPON DRIVING HOME, THE ENGINE LIGHT ILLUMINATED AGAIN. THE CONSUMER RETURNED TO THE TRANSMISSION SHOP, WHERE HE WAS INFORMED THEY COULD NOT FIX, AND IN FACT, THEY HAD TAKEN A PART TO THE DEALER FOR RE-PROGRAMMING. THE REPAIR SHOP REPLACED THE TORQUE CONVERTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614798July 20, 2014
STEERING
DRIVING HIGHWAY WHEN I NOTICED SOMETHING DIFFERENT IN MY STEERING. IT WASN'T UNTIL I EXITED THE HIGHWAY AND TRIED TO TURN, THAT IS WHEN I REALIZED I DIDN'T HAVE POWER STEERING, I WENT OVER THE LINE TRYING TO TURN THE VEHICLE. VERY DANGEROUS. I STRUGGLED TO GET MY CAR HOME SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614875July 20, 2014
SUSPENSION
FOUND A 4 INCH PIECE OF THE COIL SPRING IN THE DRIVEWAY AND WHEN I INSPECTED THE VEHICLE DETERMINED THAT THE PIECE WAS FROM THE TOP OF THE COIL SPRING ON THE DRIVER'S SIDE IN THE REAR. I RESEARCHED THE ISSUE ONLINE AND FOUND THAT THIS WAS A SOMEWHAT COMMON PROBLEM WITH THE GM LAMBDA TYPE VEHICLE AS THERE WERE MANY REPORTS OF COIL SPRING FAILURE AT VARIOUS MILEAGES ON THE OUTLOOK AND THE OTHER LAMBDA MODELS. ALSO SAW A FEW PICTURES POSTED THAT LOOKED EXACTLY LIKE THE PIECE THAT BROKE OFF OF OUR OUTLOOK. BELIEVE WE ARE LUCKY THAT THE COIL SPRING FAILED WHERE IT DID BECAUSE IF THE FAILURE WAS AT A LOWER POINT PN THE SPRING WHILE WE WERE DRIVING THERE COULD HAVE BEEN A LOSS OF CONTROL RESULTING IN AN ACCIDENT AND SERIOUS INJURY. I HAVE RESEARCHED AND FOUND NO RECALL TO ADDRESS THIS PATENTLY DEFECTIVE PART. THIS MATTER SHOULD BE INVESTIGATED AND GM SHOULD BE FORCED TO REPLACE THE REAR COIL SPRINGS WITH SPRINGS MANUFACTURED OF MATERIALS THAT ARE NOT PRONE TO BREAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614612July 18, 2014
AIR BAGS
I FILED A COMPLAINT UNDER NUMBER 106110651 ON THE 15TH OF JULY, 2014. IN THIS COMPLAINT, I INADVERTENTLY SAID THE DRIVER SIDE SEAT BELT LIGHT WENT ON. WHAT I INTENDED TO SAY WAS THAT THE AIR BAG LIGHT HAS GONE ON. PLEASE REFER TO THE AFOREMENTIONED COMPLAINT FOR ONGOING INFORMATION. THANK YOU FOR GETTING BACK TO ME IN A TIMELY BASIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610651July 15, 2014
AIR BAGS
I AM NOT INVOLVED IN AN ACCIDENT. HOWEVER, MY SEAT BELT (DRIVER SIDE) LIGHT HAS GONE ON AND THE DIC STATES TO CHECK THE AIR BAGS. I FIND THE NHTSA HAS A RECALL ON THIS PROBLEM, YET SATURN, AND THE DEALERSHIP SHOWS NO RECALL. THE NUMBER SHOWN IS 14V118000 WHICH SHOWS THIS VEHICLE. I DO NOT WISH TO CONTINUE TO DRIVE THIS VEHICLE, YET CAN'T AFFORD AN ESTIMATED $600 TAB TO HAVE IT FIXED. WHERE DO I GO FROM HERE TO FIND AUTHORIZATION TO HAVE THIS RECALL (YET NOT SHOWN) FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610846July 15, 2014
POWER TRAIN
I WAS DRIVING HOME DOING 35MPH, WHEN MY CAR WOULD NOT SHIFT INTO GEAR AND THE ENGINE LIGHT CAME ON. I WAS ABLE TO GET IT HOME DOING 5MPH. MY HUSBAND CAME OUT TO TAKE IT FOR A DRIVE AND WILL NOT GO INTO REVERSE. WE HAD IT PUT ON THE COMPUTER AND A COUPLE OF DIFFERENT CODES SHOWED ONE OF THEM BEING P0776. I HAVE BEEN LOOKING ON LINE AND FOUND MANY OTHER COMPLAINTS WITH THIS SAME PROBLEM. I ALSO CAME ACROSS THIS: SATURN OUTLOOK TRANSMISSION FAULT AND/OR CHECK ENGINE LIGHT WITH CODE P0716, P0776, P0717, P0777, P2714, P2715, AND/OR P02723 SATURN OUTLOOK PROBLEM MODEL YEARS AFFECTED: 2007, 2008, 2009 DRIVE TRAINS AFFECTED: 2WD, 4WD AVERAGE MILEAGE: 71,429 MI (39,000 MI - 118,879 MI) VERIFIED VEHICLES WITH A 6 SPEED AUTOMATIC TRANSMISSION MAY DEVELOP ONE OR MORE OF THE FOLLOWING FAULTS RELATED TO A BROKEN 35R CLUTCH WAVE PLATE INSIDE THE TRANSMISSION: ILLUMINATION OF THE CHECK ENGINE LIGHT WITH CODE P0716, P0776, P0717, P0777, P2714, P2715, AND/OR P02723, LOSS OF REVERSE GEAR, SLIPPING OR HARSH 3RD OR 5TH GEAR SHIFT. REMOVAL AND DIS-ASSEMBLY OF THE TRANSMISSION WILL BE REQUIRED TO REPLACE THE BROKEN 35R WAVE PLATE. IT IS ALSO EXTREMELY IMPORTANT THAT ALL DEBRIS FROM THE FAILED PART BE CLEANED FROM THE TRANSMISSION WHILE IT IS DISASSEMBLED IN ORDER TO TRY AND PREVENT FUTURE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610293July 14, 2014
STEERING
WHILE MAKING A LEFT TURN COMING OUT OF OUR NEIGHBORHOOD THE STEERING WHEEL SUDDENLY LOST THE ABILITY THE MAKE A SMOOTH TURN. NOT KNOWING WHAT WAS HAPPENING, I HAD TO FORCE THE WHEEL TO TURN LEFT IN ORDER TO MAKE IT ACROSS THE STREET. THE FORCE ON THE STEERING WHEEL DID NOT PRODUCE A FULL TURN OF MOVEMENT, JUST ENOUGH TO KEEP THE CAR IN THE LANE. ONCE I WAS IN A LANE I NOTICED THAT THE STEERING WHEEL STILL HAD A RESISTANT FEEL TO IT. DURING MY DRIVE I ALSO NEEDED TO MAKE A RIGHT TURN AND THE SAME THING HAPPENED. WITH THE RIGHT TURN, I NOTICED THAT MAKING A TURN INTO THE LEFT LANE FELT LESS RESTRICTIVE, BUT IT STILL REQUIRED UNUSUAL EFFORT TO MAKE A TURN. EACH TIME I MADE A LEFT OR RIGHT TURN I WAS PREPARED FOR THE FEELING OF LOST POWER AND PREPARED TO USE FORCE TO MAKE MY TURNING SUCCESSFUL. THIS OF COURSE IS NOT WHAT IS SUPPOSED TO OCCUR WHILE TURNING A VEHICLE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610307July 14, 2014
STRUCTURE:BODY, EQUIPMENT ADAPTIVE/MOBILITY
JULY 5, 2014: PREVIOUSLY WE WOULD SMELL THE SCENT OF WATER THAT HAD BEEN THERE FOR A WHILE, BUT THERE WAS NO EVIDENCE OF WHERE IT WOULD COME FROM. WHEN WE LEFT OUR DESTINATION IT WAS DRY, BUT RAIN WAS IN THE FORECAST. IT BEGAN TO RAIN HEAVILY AS WE CONTINUED TO DRIVE AND SUDDENLY, I FELT WATER ON MY FEET. BY THE TIME I CHECKED THE FLOOR MAT, IT WAS HEAVILY SOAKED AND WATER WAS FLOWING FROM THE BOTTOM RIGHT SIDE OF THE PASSENGER SEAT. WE HAD TO MAKE A STOP ON THE WAY HOME WHILE IT WAS STILL RAINING. WHEN WE RETURNED TO THE CAR THE PASSENGER FLOOR MAT WAS EVEN MORE DRENCHED. THIS IS A SAFETY CONCERN BECAUSE WATER THAT IS UNDETECTED AND THAT SITS FOR A WHILE LEADS TO MOLD, WHICH WE FOUND. THIS CAN LEAD TO BREATHING ISSUES, ESPECIALLY SINCE THE VEHICLE DOORS HAVE TO STAY CLOSED. I TOOK PICTURES AS EVIDENCE TO SUPPORT THIS ISSUE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610302July 14, 2014
ELECTRICAL SYSTEM
JUNE 25, 2014: ONE WEEK AFTER WE SPENT $1600.00 FOR AN UNRESOLVED ENGINE LIGHT ISSUE WE WERE SOMEWHAT HOPEFUL THAT NOTHING ELSE COULD GO WRONG WITH THIS VEHICLE. I WENT TO UNLOCK THE CAR WITH THE REMOTE AND IT DID NOT RESPOND. MY HUSBAND TRIED TO JUMP START IT AND DISCOVERED THAT THE BATTERY WAS DEAD. THE LATEST BATTERY WE PURCHASED WAS IN NOVEMBER 2013, SO THIS WAS CONCERNING TO US. AS WE LIFTED THE FLOOR MAT TO GET TO THE BATTERY COMPARTMENT WE FOUND MOLD. ONCE THE BATTERY COVER WAS MOVED AND THE BATTERY WAS REMOVED WE FOUND ABOUT 2 INCHES OF BROWN WATER AT THE BOTTOM OF THE BATTERY COMPARTMENT. IN ADDITION, THE BATTERY WHICH WE KEPT HAD MOLD ON IT AS WELL. WE WERE BLESSED TO HAVE BEEN AT HOME WHEN THIS OCCURRED BECAUSE THE CAR WAS WORKING THE PREVIOUS NIGHT WITH NO ISSUES. HAD WE BEEN AWAY FROM HOME THIS WOULD HAVE BEEN A BIGGER ISSUE BECAUSE OUR CHILDREN WOULD HAVE BEEN WITH US IN THE HOT, HOUSTON HEAT. THIS IS SAFETY CONCERN BECAUSE THERE IS NO REASON THAT WATER SHOULD BE IN THE BOTTOM OF THE BATTERY COMPARTMENT. WE HAVE NO IDEA HOW LONG THE WATER WAS THERE AND BECAUSE OF THIS I FEEL LIKE WE HAVE TO BE CAUTIOUS WHEN IT RAINS, EVEN A LITTLE BECAUSE THE BATTERY MAY DIE. I AM GLAD WE FOUND THIS OURSELVES BECAUSE WE HAVE PICTURES AS EVIDENCE TO SUPPORT THE ISSUE. I HAVE MADE THIS ISSUE KNOWN TO SATURN CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610435July 14, 2014
STEERING
WE WERE ON VACATION IN THE SMOKEY MOUNTAINS HEADED UP THE WINDING ROADS TO OUR CABIN WHEN I WAS UNABLE TO TURN THE WHEEL. IT WAS EXTREMELY SCARY AS IF WE GOT 3 FOOT OFF THE ROAD WE WOULD HAVE FELL OFF THE SIDE OF THE MOUNTAIN (AS THERE WERE NO GUARD RAILS). WE TRIED TO REVERSE, BUT THE STEERING WHEEL WOULD BARELY MOVE. MY HUSBAND REACHED OVER AND WE BOTH TRIED WITH ALL OUR MIGHT TO TURN TO MAKE IT BACK TO THE CABIN WE WERE STAYING AT. AFTER DOING SOME RESEARCH ONLINE, IT SEEMED THIS HAD HAPPENED TO SEVERAL OTHER PEOPLE WITH THE SAME VEHICLE. I CALLED GM CUSTOMER SERVICE THE NEXT MORNING AS WE WERE NOT SURE WE WOULD BE ABLE TO MAKE IT DOWN THE CURVY ROADS TO THE BOTTOM OF THE MOUNTAIN. NO DEALERSHIPS IN THE AREA WERE OPEN WITH IT BEING A HOLIDAY (JULY 4TH) WEEKEND. THEY CONNECTED ME WITH A DEALERSHIP IN ILLINOIS WHO GAVE SOME ADVICE. WE WERE TOLD THAT IT WOULD BE BEST TO HAVE IT LOOKED AT BUT THAT MOST VEHICLES WITH THIS ISSUE TURN EASIER WITH THE ACCELERATOR BEING PUSHED. WE DIDN'T HAVE 3 EXTRA DAYS TO SPEND WAITING FOR A GM DEALER TO TAKE A LOOK, SO WE THOUGHT WE WOULD TRY. WE STARTED OUT OK, BUT AS WE GOT FARTHER DOWN (15 MINUTE DRIVE FROM OUR CABIN TO THE BOTTOM) IT GOT VERY HARD AGAIN. WE WOULD SLOW DOWN WAY BEFORE THE CURVE SO THAT WE COULD ACCELERATE THROUGH THE CURVE AND HAVE THE ABILITY TO TURN THE STEERING WHEEL. WE SAFELY MADE IT OUT OF TOWN. GM CUSTOMER SERVICE LED US TO BELIEVE THEY WOULD COVER MOST OF THE $1400 IN REPAIRS AS THE PARTS MAY HAVE BEEN MADE IN THE SAME FACTORY AS OTHER VEHICLES WITH THIS TYPE OF RECALL. HOWEVER, THEY DID NOT COVER ANY OF IT AS NO ACCIDENT OR INJURIES WERE CAUSED BY THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610452July 14, 2014
POWER TRAIN
MY WIFE AND I OWN A 2007 SATURN OUTLOOK XR, WHICH WE BROUGHT BRAND NEW. AFTER 1 YEAR, WE WERE HAVING TROUBLE WITH THE SATURN OUTLOOK TRYING TO FIND GEARS, AND THE THROTTLE RESPONSE WAS DISAPPOINTING. WHEN PASSING, YOU PRESS THE THROTTLE, AND THERE IS A 15 SECOND HESITATION, BEFORE THE VEHICLE STARTS TO PICK UP SPEED. WE HAVE TAKEN THE VEHICLE IN FOR TRANSMISSION RECALLS, WHERE THEY HAVE UPDATED THE SOFTWARE. I DID THIS THREE TIMES, IT WOULD LAST FOR A COUPLE OF WEEKS, AND START RIGHT BACK MALFUNCTIONING. NOW MY VEHICLE IS NO LONGER UNDER WARRANTY, AND GUESS WHAT, THE TRANSMISSION GOES OUT, WHILE ON I-55, IN CHICAGO, ON MY WAY TO WORK..WOW! $4,032.00 TO REPLACE, BRAND NEW. I PAID THIS BECAUSE I FELT THAT IT WAS CHEAPER THAN ANOTHER CAR PAYMENT. I AM SO ANGRY AT GM, BECAUSE THEY KNEW THAT THIS TRANSMISSION WAS FAULTY, AND ALL THEY DID WAS TAKE MY MONEY, AND LEFT ME HANGING. I AM JUST LIKE OTHER HARD WORKING FAMILIES OUT THERE, WHO JUST CAN'T COUGH UP 4 GRAND, AND IT NOT PUT A DENT IN YOUR BUDGET. ALL THEY DID WAS COME UP WITH A SORRY PATCH JOB, THAT WAS ONLY TEMPORARY, AND ONCE IT WAS NO LONGER COVERED UNDER WARRANTY, THEY HAD NO SHAME OR REMORSE ABOUT CHARGING YOU. I CALLED GM, AND TRIED TO SEE IF THEY WOULD DO SOMETHING, HA! NO SUCH LUCK. I OFTEN THINK ABOUT THAT MOMENT MY WIFE COULD HAVE BEEN HURT, OR HURT SOMEONE BECAUSE OF GM'S NEGLIGENCE. PLEASE HELP ME, AND ALL THE CONSUMERS OUT THERE WHO HAVE PURCHASED FROM GM. THEY NEED TO TAKE RESPONSIBILITY FOR THIS SERIOUS MATTER. THANK YOU....[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609992July 11, 2014
STEERING, VEHICLE SPEED CONTROL
I HAVE HAD NUMEROUS ISSUES WITH POWER STEERING IN MY SATURN. THIS IS MY FAMILY VEHICLE THAT I DRIVE MY CHILDREN IN AND BOUGHT IT WITH SAFETY IN MIND. I AM STARTING TO BELIEVE THE VEHICLE IS VERY UNSAFE. INSTEAD OF GM FIXING THE PROBLEM THEY HAVE TAKEN NO BLAME AND ARE ASKING ME TO PAY HEFTY BILLS RELATED TO THE STEERING WHEEL. THE CAR HAS HAD 3 STEERING GEARS AND NOW NEEDS A STEERING PUMP. I KNOW MANY SATURN OWNERS ARE HAVING THE SAME ISSUES. PLEASE HELP, THIS IS NOT FAIR TO THE CONSUMER. WE ARE BEING LIED TO SO GM DOES NOT HAVE TO COVER THESE COSTLY PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Saturn Outlook