Saturn Outlook Complaints

1,352 consumer complaints on file.

#10629414August 29, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING UP AN INCLINE, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD NOT ACCELERATE PAST 40 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629039August 28, 2014
AIR BAGS
I HAD BEEN NOTICING THE SERVICE AIR BAG NOTIFICATION ON MY DASH BOARD. DIDN'T THINK ANYTHING OF IT. BROUGHT IT INTO HAWTHORNE, NJ CHEVROLET AND THEY TOOK OUT THE SEATS AND TESTED THE CONNECTIONS AND CHARGED ME FOR THIS SERVICE. ABOUT 2-3 WKS LATER, THE SAME NOTICE CAME UP ON MY DASH BOARD. BROUGHT IT BACK INTO HAWTHORNE CHEVY AND THEY DID WHATEVER AND SAID THEY DIDN'T FIND ANYTHING AND DIDN'T CHARGE ME. I KEPT ASKING IF THERE WAS A RECALL AND EVERY TIME THE ANSWER WAS NO. IT IS NOW AUGUST AND THE SAME SERVICE AIR BAG NOTIFICATION HAS POPPED UP AGAIN. I WILL BE BRINGING IT BACK INTO CHEVY TO SEE WHAT THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629198August 28, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE CAUGHT FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10629769August 27, 2014
UNKNOWN OR OTHER
AFTER THE IGNITION IS SHUT OFF WITH EITHER THE KEY IN OR OUT OF IGNITION, WHEN THE DRIVER DOOR IS OPEN THE RADIO IS SUPPOSED TO TURN OFF. PERIODICALLY THE RADIO WILL STAY OF EVEN AFTER THE DOOR IS OPENED. MOST TIMES, THE RADIO WILL GO OFF IF THE DOOR IS OPENED BACK UP, BUT THERE HAVE BEEN SOME TIMES THAT THE RADIO NEVER SHUTS OFF. THE SENSOR IS COMBINED INTO THE LOCK ASSEMBLY. I HAVE BEEN CHECKING FORUMS FOR ANY CHEVY, GMC, SATURN, OR OTHER GM MODELS AND IT SEEMS TO BE A COMMON PROBLEM. I ALSO HAVE A 05 CHEVY IMPALA THAT IS DOING THE SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628288August 25, 2014
ENGINE, POWER TRAIN
APRIL 2012 WAS THE FIRST TRANSMISSION FAILURE INCIDENT. UNDER WARRANTY AT THIS POINT 63000 MILES. CHECK ENGINE LIGHT COMES ON TRANSMISSION NOT SHIFTING PROPERLY, PRESSURE PLATES HAD DISINTEGRATED IN TRANSMISSION METAL IN TRANSMISSION FLUID. GMC HONORED WARRANTY AND TOOK CARE OF PROBLEM. 22000 MILES LATER, 2 YEARS PASS, CHECK ENGINE LIGHT COMES ON AND TRANSMISSION NOT SHIFTING CHANGING GEARS PROPERLY. CAR WAS USED FOR 20 MINUTE ROUND TRIP COMMUTE TO WORK, LOCAL SHOPPING. OCCASIONALLY A 4 HOUR ROUND TRIP RECREATIONAL GET AWAY. NO TOWING OR HAULING. LESS THAN AVERAGE DRIVING. TOOK VEHICLE TO MY MECHANIC, INFORMED THAT TRANSMISSION CODES 0752, 0700. MY MECHANIC REFERS ME TO A TRANSMISSION SPECIALTY SHOP, AS HE DIDN'T HAVE THE ABILITY TO PERFORM NECESSARY REPAIRS DIAGNOSTICS. AT THE TRANSMISSION SPECIALTY SHOP, SCAN CODE 0989 TRANSMISSION FLUID PRESSURE SWITCH, SHIFT SOLENOIDS STUCK ON. ADVISED WE NEED A NEW TRANNY, AS HE ALSO FOUND METAL PARTICLES IN TRANSMISSION FLUID. ADVISED 4 THOUSAND DOLLARS IS WHAT IT WOULD COST TO REPLACE TRANSMISSION. HERE WE GO AGAIN SAME PROBLEM THAT GM FIXED 2 YEARS AGO 22000 MILES AGO. THE DEALER WHO ORIGINALLY DID REPAIRS 2 YEARS AGO SAID OUT OF WARRANTY NOW YOU HAVE TO PAY OUT OF POCKET. CALLED GM HEAD QUARTERS. THEY HAD CAR PICKED UP BY TOW TRUCK FROM TRANNY SPECIALIST SHOP, AND TOWED 30 MILES AWAY TO CHASE CHEVROLET 30 MINUTES AWAY. THEY HAVE HAD MY CAR ALMOST 2 WEEKS NOW. THEY FINALLY CALL ME DAY NUMBER 12 TO TELL ME THEY FOUND CODE 0989 AND WOULD HAVE TO REPLACE THE TRANSMISSION CONTROL MODULE, AT A COST OF 800 DOLLARS TO ME AND GM WOULD PICK UP THE OTHER 400 DOLLARS, A 1200 DOLLAR REPAIR. I ASKED ABOUT THE METAL IN THE TRANSMISSION FLUID, SERVICE GUY TELLS ME IF I WANT THEM TO CHECK ON THAT ISSUE, AS REPORTED BY TRANNY SPECIALIST IT WOULD COST ME AND ADDITIONAL 24 HUNDRED DOLLARS TO TEAR ENGINE APART! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626792August 20, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE HEAD LIGHT WENT OUT ABOUT A WEEK AGO,I REPLACED THE LIGHT BULB AND IT WORKED FOR A FEW DAYS.THE SAME LIGHT WENT OUT AGAIN.I WENT TO REPLACE IT ,JUST TO NOTICE A WIRE WAS OUT AND THE CONNECTION HAD MELTED.I LOOKED IT UP AND COME TO FIND OUT THERE IS A FAULTY HARNESS. I CONTACTED A GM DEALER AND WAS TOLD THEY WERE AWARE OF IT,BUT THE EXTENDED WARRANTY WAS OVER ON 12-31-13. IF THIS IS A ON GOING ISSUE,WHY WONT A RECALL BE ISSUED?? I DON'T HAVE 400 DOLLARS TO HAVE A NEW HARNESS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626035August 18, 2014
POWER TRAIN
HELLO I HAVE THE 2007 OUTLOOK THAT HAS EXPERIENCED THE NOTORIOUS TRANSMISSION FAILURE. MY CAR WAS TAKEN BACK TO THE DEALERSHIP SOON AFTER I PURCHASED IT WITH 40,000 MILES AND TOLD THEM THE CAR WOULD ROLL BACK WHILE ON A HILL IN GEAR. THEY SAID IT WAS INHERENT WITH THIS TRANSMISSION AND SENT ME ON MY WAY. AS DANGEROUS AS THIS WAS TO SEND A CUSTOMER AWAY WITH A CAR THAT ROLLS BACKWARDS. TODAY THE TRANSMISSION FAILED WITHOUT NOTICE. I BACKED OUT OF A PARKING SPOT IN THE LOWES PARKING LOT AND THE CAR SHUTTERED VIOLENTLY. I MADE IT TO THE CORNER ABOUT A HALF MILE AWAY BEFORE THE CAR SIMPLY WOULD NOT MOVE. I HAD IT TOWED TO LUNGHAMER GMC AT 5825 HIGHLAND ROAD IN WATERFORD MICHIGAN. I PULLED THE ENGINE CODE MYSELF AND HAD P2723, P0700 I AM FINDING EVERYWHERE ON THE WEB THROUGH HUNDREDS OF FORUMS THAT THIS TRANSMISSION IS A REAL ISSUE DUE TO THE DEFECTIVE CHINA MADE WAVE PLATE. THIS IS A DEFECTIVE PART THAT IMPLODES INTERNALLY THEN TAKES OUT THE ENTIRE TRANSMISSION. THIS IS AN EXPENSIVE $4000.00 REPAIR , REPLACEMENT. THIS SHOULD BE A RECALL BECAUSE GM HAS KNOWN ABOUT THIS FAILURE EARLY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626133August 18, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE HEADLAMP DID NOT WORK ON MANY OCCASIONS OVER 1 1/2 YEARS. DEALER REPLACED BOTH DRIVER AND PASSENGER BULBS BUT DRIVERS SIDE WENT OUT AND DID NOT COME BACK ON. AN INSPECTION REVEALED A BURNT / MELTED CONNECTION AT THE BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622196August 14, 2014
EXTERIOR LIGHTING
HEADLIGHT SOCKET GOT HOT AND MELTED THE WIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621942August 13, 2014
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK XR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE ENGINE STALLED. THE ENGINE WARNING INDICATOR WAS ILLUMINATED; HOWEVER, THE VEHICLE RESTARTED AND WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE INTERNAL CLUTCH WAVE PLATE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621771August 12, 2014
FUEL SYSTEM, GASOLINE
WHEN DRIVING THE VEHICLE THE LOW ENGINE POWER LIGHT CAME ON AND CAR WENT INTO LIMP MODE AND WOULD GO NO FASTER THAN 20 MPH. I TURNED AROUND TO HEAD HOME AND PULLED OVER AND SHUT IT OFF FOR A FEW SECONDS. WHEN RESTARTED RAN FINE FOR A COUPLE DAYS.I TOOK IT TO DEALERSHIP AND THEY SAID IT NEEDED A NEW THROTTLE BODY. I ASKED IF THIS IS NORMAL AND THE SERVICE ADVISOR TOLD ME THAT GM KNOWS ABOUT THIS AND THAT IT HAPPENS ON CARS LESS THEN ONE YEAR OLD, BUT GM WON'T DO ANYTHING ABOUT IT BECAUSE IT IS NOT A SAFETY CONCERN. THE ADVISOR SUGGESTED THAT IF I DID THE REPAIR MYSELF NOT TO BUT AN GM UNIT AS THEY ARE HAVING PROBLEMS WITH THE REPLACEMENT PARTS. I PURCHASED A NEW UNIT FROM AFTER MARKET CO. NO PROBLEMS SINCE. THEN 8/8/14 WITH 91,000 THE SAME THING HAPPENED AGAIN, TOOK IT TO ANOTHER DEALERSHIP WAS TOLD FUEL PUMP WAS BAD. I TOOK THE CAR TO A REPUTABLE MECHANIC THEY REPLACED THE PUMP ON THE INFORMATION FROM THE DEALERSHIP, BUT IT DID NOT FIX THE PROBLEM, WAS TOLD COULD BE FUEL PRESSURE MODULE. WILL FIND OUT TODAY IF THAT FIXES IT. MY BIG PROBLEM WITH ALL THIS IS THAT THE CAR IS FIVE YEARS OLD WARRANTY HAS EXPIRED AND THESE REPAIRS ARE NOT CHEAP. IF GM KNOWS ABOUT THOUSANDS OF DEFECTIVE PARTS WHY ARE THEY NOT DOING SOMETHING ABOUT IT OR BEING MADE TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621499August 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 30 MPH, THE OIL PRESSURE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER STATED THAT THE OIL SENDING UNIT AND BRACKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621441August 11, 2014
STEERING
WHILE TRYING TO PULL IN/OUT OF MY FRIVEWAY MY STEERING LOCKED UP. ANY SPEEDS UNDER 20MPH I CAN HARDLY TURN WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620903August 8, 2014
STEERING
THE STEERING COLUMN SQUEAKS WHEN YOU TURN THE STEERING WHEEL SLOWLY AND BACKING UP AND TURNING INTO POSITION SLOWLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620949August 8, 2014
STEERING
JUST HAD POWER STEERING PUMP REPLACED LAST WEEK AND NOW RACK AND PINION IS RUINED. AGAIN ALMOST HIT A CAR NO WARNING AND SINCE I JUST HAD THE PUMP REPLACED THIS WAS TOTALLY UNEXPECTED. HOW ARE YOU ALLOWING CARS THAT INTERMITTENTLY LOSE POWER STEERING TO BE ON THE HIGHWAY. SOMEONE WILL EVENTUALLY BE KILLED. THE GARAGE SAID HE HAS HAD MANY OF THESE SAME PROBLEMS WITH OUTLOOK AND ACADIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619085August 5, 2014
POWER TRAIN
THE TRANSMISSION FAILED AND ALMOST CAUSED ME TO GET IN A WRECK ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618325August 2, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
ON SATURDAY JULY 5, 2014, WHILE TRAVELING N/B ON I-81 IN VIRGINIA MY 2007 SATURN OUTLOOK XR SUDDENLY BEGAN TO LOSE POWER TO THE ENGINE. AT THE TIME, I WAS IN THE LEFT LANE AND GOING APPROXIMATELY 70 MPH. AT NO TIME DID ANY CHECK ENGINE LIGHT OR OTHER SERVICE INDICATOR COME ON. FORTUNATELY I WAS ABLE TO STEER THE VEHICLE OVER TO THE RIGHT SHOULDER BEFORE IT COMPLETELY STOPPED. AFTER ABOUT 30 MINUTES ON THE SHOULDER THE VEHICLE LOST ALL ELECTRICAL POWER. I HAD MY WIFE AND 3 KIDS (8YR, 6YR AND 3 MONTH OLD) IN THE CAR WHEN THIS HAPPENED. IT TOOK AN HOUR FOR THE TOW TRUCK TO GET TO US. WE LOADED THE CAR SEATS AND ALL OF US INTO THE TOW TRUCK AND WERE TOWED TO A MECHANICS SHOP IN FRONT ROYAL, VA. SINCE ALL SHOPS WERE CLOSED AT THAT TIME, WE HAD TO LEAVE OUR CAR AND WENT TO A HOTEL. ON MONDAY JULY 7TH, WE WERE TOLD IT WOULD BE AT LEAST A FEW DAYS UNTIL THEY FIGURED OUT WHAT WENT WRONG. I RENTED A CAR AND DROVE HOME TO NJ. ON THURSDAY JULY 10TH, THE MECHANIC SHOP CALLED AND SAID THE ENGINE WAS COMPLETELY SHOT DUE TO A MISSING VALVE COVER INSIDE THE ENGINE, 1 OF THE CATALYTIC CONVERTERS NOT WORKING AND MULTIPLE PISTONS FAILING. ON JULY 24TH THE CAR WAS FINALLY PICKED UP AND TRANSPORTED TO ANOTHER MECHANIC BY MY RESIDENCE. THE NEXT DAY THAT SHOP CALLED WITH THE SAME DIAGNOSIS AND SAID I NEEDED A NEW ENGINE. I HAD TO PURCHASE A NEW ENGINE FROM GM FOR $5,000. THAT PURCHASE WITH LABOR AND TAX WILL COST ME $7,500. THIS WHOLE BREAKDOWN ENDED UP COSTING ME APPROX. $9,000 TOTAL AND I AM STILL WAITING TO GET MY CAR BACK. THE VEHICLE HAS BEEN IN MY FAMILY SINCE IT WAS PURCHASED AND HAD ALL THE RECOMMENDED TUNE UPS/RECALLS PERFORMED. IT BOTHERS ME THAT GM PUTS FAMILIES AT RISK BY NOT ADDRESSING THIS ISSUE. BREAKING DOWN ON THE SIDE OF THE HIGHWAY PUTS PEOPLE IN DANGEROUS SITUATIONS. GM SHOULD OWN UP TO THIS PROBLEM AND TAKE ALL APPROPRIATE ACTION TO PREVENT A POTENTIAL TRAGEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618072August 1, 2014
AIR BAGS
IN APRIL 2014, MY PASSENGER AIRBAG LIGHT INDICATOR BEGIN TO READ: "OFF" WHILE THE PASSENGER WAS IN THE SEAT. SOMETIMES IT SAYS "ON" AT FIRST, THEN SWITCHES TO "OFF". VERY FEW TIMES HAS IT WORKED PROPERLY SINCE APRIL. (NOW AUGUST 1ST). TOOK IT TO THE DEALER FOR THE SIDE AIRBAG RECALL AND WAS HOPING IT WAS RELATED TO THE PASSENGER SEAT.. THE SERVICE ADVISOR INDICATED IT WAS A TOTALLY SEPARATE ISSUE. COST TO JUST CHECK IT COST ME $105. 3 HOURS LATER, THE ADVISOR INFORMED ME IT WOULD COST OVER $500 OR MORE TO REPLACE. I DECLINED. SEEMS LIKE GM WOULD INCLUDE THIS AS A RECALL, ESPECIALLY TO THOSE WITH VEHICLES INDICATING "OFF". KNOWING YOU DON'T HAVE A PRIMARY AIRBAG THAT DOESN'T DEPLOY, I WOULD THINK THIS WOULD BE AN EXTREMELY HIGH RISK ISSUE AND WOULD BE ON THE TOP OF GM'S LIST OF RECALLS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618170August 1, 2014
POWER TRAIN
IN APRIL 2013 THE TRANSMISSION WAVE PLATE WAS REPLACED. THIS IS AUGUST 1ST THE DEALERSHIP CALLS AND THE WAVE PLATE NEEDS TO BE REPLACE AGAIN. BY REVIEWING FORUMS IT SEEMS ALOT OF GM'S TRANSMISSIONS ARE NOT WHAT THEY ARE SUPPOSE TO BE. PLEASE CONSIDER REVIEWING THE TRANSMISSION PROBLEMS, THE VEHICLE ONLY HAS 63000 MILES. WE ARE PAYING THOUSANDS OF DOLLARS FOR THESE VEHICLES AND WE NOT GETTING ANYWHERE OUR MONIES WORTH. I PURCHASED IN MAY OF 2013...POWER TRAIN WARRANTY 5YEARS OR 100000 MILES,COME ON I WAS IN A NO WIN. FOR SURE THANKS IN ADVANCE FOR YOUR CONSIDERATION FOR REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617545July 30, 2014
STEERING
THE CAR HAS BECOME INCREASINGLY HARD TO STEER AFTER BEING IN A PARKED POSITION. ONCE YOU MOVE IT OUT OF A PARKED STATE THE STEERING IS VERY DIFFICULT BUT WHEN YOU BEGIN TO DRIVE IT IS OKAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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