Saturn Ion Complaints

4,344 consumer complaints on file.

#10593604May 23, 2014
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
3/2014 RECALL LETTER 14063, 4/2014 2ND RECALL LETTER,4/11/2014 CAR TO DEALER,5/16/2014 IGNITION REPLACED, "REPAIR OTHER IGNITION" ACCELERATOR PEDAL,THROTTLE BODY,FUEL INDUCTION SENSOR, THROTTLE BODY SENSOR, QUOTED $560.00,CHARGED $634.29, GM PROMISED PRICE ASSISTANCE "REPAIR OTHER IGNITION-HAVE NOT HONORED THEIR WORD. PICKED UP CAR 5/16/2014 ON 5/20/2014 <100 MILES ENCOUNTERED SAME ISSUE. 5/22/2014 CAR RETURNED -TO DEALER, KEY STUCK IN IGNITION, SERVICE MGR WITNESSED ISSUE, CLAIMS - SOLENOID @GEARSHIFT TO IGNITION NOT REGISTERING PARK, STATES"I HAVE SEEN A LOT OF THESE RECALLS, GM IS GOING TO REPLACE ANYTHING REMOTELY CONNECTED TO THIS RECALL BUT IS "CUSTOMER BILL". SOLENIOD QUOTE $400.00 ADDITIONAL TO $634.29. I AM INCLINED TO BELIEVE IF IT IS "REMOTELY CONNECTED" IT SHOULD BE INCLUDED IN THIS RECALL. I FIRMLY BELIEVE GM HAS EMPLOYED THIS "OTHER THAN IGNITION" STRATEGY TO RECOUP THEIR LOSSES ON THE BACK END BY EMPLOYING THIS "CUSTOMER BILL" PHRASE. THE DEALER HAS NOT SHOWN ANY OF THE PARTS THAT WERE REPLACED OR ANY EVIDENCE TO SUPPORT THEIR CLAIM.I WELCOME THE OPPORTUNITY TO SHARE MY EXPERIENCE IN GREAT DETAIL WITH THE NHTSA AND ANY CONGRESSIONAL COMMITTE THAT IS DESIGNATED TO INVESTIGATE THIS GM RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593655May 23, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED NHTSA CAMPAIGN RECALL NUMBER 14V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT EXPERIENCED A FAILURE, WHERE THEY WERE UNABLE TO REMOVE THE KEY OUT OF THE IGNITION SWITCH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593495May 22, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT WHEN POWERING OFF THE VEHICLE, THE KEY FAILED TO BE RELEASED FROM THE IGNITION SWITCH. ADDITIONALLY, THE ENGINE WOULD REMAIN POWERED ON WHEN THE KEY WAS REMOVED FROM THE IGNITION SWITCH ON SEVERAL OCCASIONS. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM), HOWEVER THE FAILURE RECURRED TWO WEEKS AFTER THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593496May 22, 2014
FUEL SYSTEM, GASOLINE
CRACKED FUEL PUMP HOUSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592952May 21, 2014
STEERING, ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHEN DRIVING MY CAR. MY POWER STEERING POWER LIGHT COMES ON AND BEEPS. IT IS DIFFICULT TO STEER, I HAVE TO PULL OVER AND RESTART MY CAR. ALSO MY POWER WINDOWS WILL WORK AFTER THE CAR IS OFF AND DOORS ARE OPENED. THESE ITEMS ARE ON THE RECALL LIST, I WAS TOLD BECAUSE IT WAS NOT MY YEAR IT WAS JUST A COINCIDENCE. REALLY?? THANKS FOR ANY HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593104May 21, 2014
AIR BAGS, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH AFTER NUMEROUS ATTEMPTS. IN ADDITION, THE ABS WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE FAILURES OCCURRED AFTER THE VEHICLE WAS REPAIRED UNDER THE NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAG, ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS NOT RECTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593157May 21, 2014
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT STATED THAT THE POWER STEERING SUDDENLY MALFUNCTION CAUSING THE STEERING WHEEL VERY DIFFICULT TO TURN. ADDITIONALLY THE CONTACT ALSO INDICATED THAT WHILE DRIVING, THE VEHICLE WOULD STALL. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE POWER STEERING AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592902May 20, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH WOULD NOT ALLOW THE KEY TO BE REMOVED. THE CAR WAS RUNNING. WE HAD TO CALL A LOCKSMITH TO GET THE KEY OUT OF THE IGNITION AND REPAIR THE IGNITION SWITCH. I TOOK THE PROPER PAPER WORK TO JOHNNY LONDOFF CHEVROLET IN FLORISSANTT, MO. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK TO GET REIMBURSED FOR THE REPAIRED IGNITION SWITCH. THE RECALL LETTER INDICATES THAT THE COST TO REPAIR WOULD BE REIMBURSED BY DEALER/GM. THE GM HOTLINE WAS NOTIFIED SEVERAL TIMES AND I WAS TOLD TO CALL THE DEALERSHIP. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK AND DID NOT PROVIDE A LETTER INDICATING WHY THE REPAIRS WOULD BE DISALLOWED. THE COST FOR THE REPAIRS WAS 375.00. I HAVE THE ORIGINAL RECEIPTS AND THE PAPER WORK. I CAN BE REACHED AT [XXX]AND EMAIL ADDRESS [XXX] THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592628May 20, 2014
ELECTRICAL SYSTEM, AIR BAGS, VEHICLE SPEED CONTROL, STEERING
THE CAR IS PRESENTLY UNDER RECALL FOR IGNITION. HOWEVER. THE CAR CANNOT BE DRIVEN AS THE PWR STR WARNING COMES ON FOR A FEW SECONDS, AND NO STEERING OR SEVERE LOSS OF ALL STEERING CONTROL OF THE VEHICLE IS LOST AFTER THE CAR HAS RUN FOR 15 MINUTE AND EVERY 5 PLUS MINUTES AFTER THE FIRST FAILURE. GM WILL NOT FIX ANYTHING ON MY VEHICLE, I MADE A COMPLAINT WITH NHTSA AND HAVE MADE INTERNAL COMPLAINT AT GM REGARDING MY 2007 ION AND THE 3 ACCIDENTS DUE TO THE LOSS OF IGNITION AND TOTAL POWER INCLUDING BRAKE FAILURE GOING DOWN THE HIGHWAY AT 50 PLUS AND LOSING CONTROL RESULTING IN ACCIDENTS. I NEED HELP TO START THE COMPLAINT ABOUT THE POWER STEERING AS IT WILL NOT ALLOW ME TO SAFELY DRIVE THE CAR AT ALL. I AM DISABLED AND ON OXYGEN, I HAVE REQUESTED SPECIAL ACCOMMODATIONS FROM GM TO ASSIST WITH MY DISABLED CONDITION TO HELP EXPEDITE ANY REPAIRS AND ALL WARRANTED COVERAGES FOR POWER STEERING, AIR BAG NON FUNCTION, AND RECALLED IGNITION. THE CAR PRESENTLY HAS 55,000 MILES AND CANNOT BE DRIVEN AS THE POWER STEERING WILL NOT ALLOW THE CAR TO BE CONTROLLED. THE PREVIOUS, MOST RECENT ACCIDENT, CAUSED STRUCTURAL DAMAGE INCLUDING A FRONT FENDER COMPLETE BENT AND RADIATOR BENT AT A TAIL COLLISION DUE TO IGNITION OUTAGE WITH NO BRAKES AT 30 PLUS MPH. NO AIR BAGS DEPLOYED, ONLY DAMAGES TO MYSELF, BLINDNESS TO LEFT EYE AND SEVERE CONCUSSION, AND CAR IS NOT SAFE TO DRIVE. GM WILL HAS NOT TAKEN ANY ACTION SINCE MY PHONE COMPLAINTS IN APRIL, ALMOST 30 DAYS AGO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10592642May 20, 2014
ELECTRICAL SYSTEM, STEERING
I RECEIVED RECALLS BEGINNING IN APRIL 2014 REGARDING THE IGNITION SWITCH, THEN ONE REGARDING THE IGNITION CYLINDER. BOTH RECALLS HAVE CAUSED INJURY OR DEATH. I NOW UNDERSTAND THAT THERE IS ALSO A RECALL ON THE POWER STEERING. (3 OPEN RECALLS IN ALL) I CONTACTED MY LOCAL CHEVROLET DEALER AS INSTRUCTED ON APRIL 18TH AND HAVE BEEN BACK AND FORTH WITH BOTH THE DEALERSHIP AND SATURN CUSTOMER ASSISTANCE @ 800-553-6000. I WAS ISSUED A CASE# 71-1300074576 BUT MY FAMILY IS STILL DRIVING THE CAR. WE DON'T FEEL SAFE DRIVING THE CAR BUT WAS TOLD THAT THERE WAS NO ROOM TO LEAVE IT AT THE DEALERSHIP SO I HAVE TO WAIT UNTIL JUNE. THIS IS UNACCEPTABLE! I UNDERSTAND THAT A LOANER CAN BE PROVIDED. I WANT TO DROP THE CAR OFF SOMEWHERE AND PICK UP A SAFE VEHICLE FOR MY FAMILY TO DRIVE UNTIL THE REPAIRS CAN BE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592804May 20, 2014
STEERING, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN I START MY CAR I GET A MESSAGE THAT DAYS POWER STEERING SERVICE VEHICLE. THAT I LOOSE ALL DASH LIGHTS OCCASIONALLY RADIO AND AIR I DO NOT REGAIN POWER STEERING OR LIGHTS FOR ABOUT 5-10 MINUTES. I CAN HEAR A CHANGE IN THE ENGINE WHEN IT IS REGAINED. ONCE IT'S DONE I CAN DRIVE PERFECTLY NORMAL. MY CHECK ENGINE LIGHT IS ON AND OFF. WHEN I TURN MY CAR OFF THE LIGHTS ARE THERE DURING THE FIT AND OFF WHEN THE CAR IS ON. ALL THE CODES THROWN ARE ELECTRICAL. HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592869May 20, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 SATURN ION. THE CONTACT STATED THAT AFTER STARTING THE ENGINE, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A CURB. THE CONTACT INDICATED THAT THE FRONT DRIVER, THE FRONT PASSENGER, AND THE REAR PASSENGER SUSTAINED NECK INJURIES THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. DR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10592456May 19, 2014
STEERING, ELECTRICAL SYSTEM
WHEN DRIVING THE BATTERY LIGHT WILL APPEAR AND THEN THE CAR CUTS OFF. ONCE RESTARTING THE BATTERY LIGHT GOES AWAY AND DOESN'T APPEAR. HAS HAPPEN TWO ADDITIONAL TIMES BEFORE. I HAVE HAD THE BATTERY REPLACED BY GM DEALER AND A FEW MONTHS AFTER IN APRIL IT STILL OCCURRED. THE POWER STEERING ASSIST WAS REPLACED AND THE SAME TIME THE BATTERY WAS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588997May 19, 2014
ELECTRICAL SYSTEM, AIR BAGS
2005 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED SHE WAS HAVING PROBLEMS WITH THE KEY GETTING STUCK IN THE IGNITION, LONG BEFORE THE RECALL WAS ISSUED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592495May 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT RECEIVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER 14V171000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE PART PERTAINING TO THE RECALL WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592217May 18, 2014
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
PERIODICALLY THE SATURN WILL LUNGE FWD WILL STOPPED OR EVEN DRIVING THE RPMS SPIKE WHILE DRIVING. BREAKS WILL NOT STOP THIS ISSUE. I'VE PUT MY CAR IN THE DITCH TO MISS MAJOR WRECKS ..THIS HAS BEEN GOING ON FOR YRS. ALSO THE LOSING POWER WHEN TURNING HAS HAPPENED BUT NOT AS MUCH AS THE ACCELERATOR STICKING. BOUGHT A NEW CAR JUST FOR MY KIDS TO BE IN THEY AREN'T ALLOWED IN THE DEATH TRAP SATURN. WISH SOMEONE WOULD INVESTIGATE THESE PROBLEMS BECAUSE THEY KEEP GETTING WORSE AS THE YRS GO BY. HAVE HAD THE VEHICLE SINCE IT WAS NEW..WOULD EVEN BE WILLING TO SHOW ANYONE THESE PROBLEMS IF THEY WOULD SIT IN THIS DEATH WARRANT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588918May 16, 2014
FUEL SYSTEM, GASOLINE
ON MAY 14TH, I PARKED MY VEHICLE AND THE WINDOWS WERE DOWN. WE SMELT A STRONG ORDER OF GAS COMING FROM THE REAR OF MY SATURN. MY FRIEND LAID UNDER THE CAR WITH A FLASH LIGHT AND NOTICED GAS COMING DOWN THE SIDE OF THE FUEL TANK. HE HAD ME BRING IT IN TO HIM ON THE 15TH TO HIS AUTO HOBBY SHOP AND HE PLACED IT ON THE LIFT ONLY TO DISCOVER THAT ALL SIDES OF THE TANK HAVE PRESENCE OF GAS. HE TOLD ME HE NEEDS TO DROP THE TANK BECAUSE HE CAN'T SEE THE DIRECT SOURCE OF WHERE THE GAS IS COMING FROM. I WENT ONLINE AND SAW THAT THERE WAS A RECALL WITH SIMILAR DESCRIPTION OF SYMPTOMS I HAVE NOTICED. WHEN I CALLED MY LOCAL DEALER, HE SAID THAT MY PROBLEM WAS ADDRESSED AND ALREADY HANDLED WHEN THE RECALL FIRST CAME OUT. I AM HAVING THE SAME PROBLEM IT MAY SEEM. IF IT IS THE SAME ISSUE WITH THE FUEL PUMP AND IT WAS REPLACED BY A DEALERSHIP AS STATED IT NEEDED TO BE, WOULDN'T IT BE GM'S RESPONSIBILITY IF THE FUEL PUMP THEY REPLACED IT WITH WAS ALSO FAULTY? I DRIVE 3 GRAND BABIES AROUND ON A DAILY BASIS AND THIS IS NOT SAFE. I COULD UNDERSTAND IF IT WAS NOT ON RECALL AND THERE WAS JUST A RANDOM THING THAT HAPPENED. COULD YOU PLEASE ADVISE ME ON STEPS TO FOLLOW? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588958May 16, 2014
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT WHEN THE HORN WAS ACTIVATED IT WOULD CONTINUE TO SOUND UNTIL THE VEHICLE WAS SHUT OFF. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 130,000. UPDATED 8/27/14*CN UPDATED 09/15/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592074May 16, 2014
AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
MY AIRBAG LIGHT HAS STAYED ON. MY IGNITION KEY FAILS TO COME OUT. I HAVE TO STALL CAR OUT EVERY TIME I PARK. AND UNPLUG STEERING COLUMN FROM BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592076May 16, 2014
STEERING
MY POWER STEERING WENT OUT WHILE DRIVING DOWN THE ROAD AT A HIGH RATE OF SPEED. THIS IS THE 3RD TIME THIS HAS HAPPENED WITHIN 3 WEEKS. IT IS EXTREMELY DANGEROUS AND HAS ALMOST CAUSED ME A WRECK. I DO NOT HAVE THE $1000 THAT IT IS ESTIMATED TO TAKE TO FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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