Saturn Aura Complaints

1,444 consumer complaints on file.

#10659145November 19, 2014
POWER TRAIN
DRIVING NORTH BOUND ON 405 FREEWAY IN LANE 1 (FAST LANE), ORANGE COUNTY, CALIFORNIA APPROXIMATELY 70 MPH WITH FLOW OF TRAFFIC AT NIGHT ON THE WAY HOME FROM WORK. THE CAR JERKED SUDDENLY, QUICKLY STARTED TO LOSE SPEED; UNABLE TO REGAIN SPEED WITH PEDAL - CAUSED ADDITIONAL, INTENSE JERKING. CONCURRENTLY, OTHER MOTORISTS BEGAN HONKING AND SWERVING AROUND AS THE CAR CONTINUED TO DECREASE SPEED. SIGNALED FOR LANE CHANGE & BEGAN TO MERGE RIGHT (ACROSS 5 LANES), TURNED ON HAZARD FLASHERS AFTER MERGE INTO FAR RIGHT LANE. CAR COULD GO NO FASTER THAN 35-39 MPH RANGE. EXITED FREEWAY. REVERSE GEAR NO LONGER FUNCTIONAL. VISIT TO GM DEALER NEXT DAY, ADVISED OF WIDESPREAD, KNOWN DESIGN DEFECT TO CLUTCH WAVE PLATE ON 2007-2009 GM CARS WITH 6-SPEED AUTOMATIC TRANSMISSION. WAVE PLATE HEATS UP, DISINTEGRATES, AND REMNANTS SHRED INTO THE TRANSMISSION GEARS THAT - WHEN OCCURRING WHILE CAR IS MOVING, AS IT WAS IN OUR CASE - WILL CAUSE POTENTIAL LOSS-OF-CONTROL INCIDENTS SIMILAR TO OURS. HAVE SINCE BEEN INFORMED THAT THE WAVE PLATE DESIGN DEFECT EXISTS IN ALL 3.6L V6 - 6-SPEED AUTOMATIC TRANSMISSION EQUIPPED MODELS OF CHEVROLET MALIBU 2008-2009, CHEVROLET EQUINOX 2007-2009, GMC ACADIA 2007-2009, SATURN AURA 2007-2009, SATURN VUE 2007-2009, AND SATURN OUTLOOK 2007-2009. THE WAVE PLATE COMPONENT WAS REDESIGNED BY GM IN 2009, BUT GM DID NOT AS HAS NOT RECALLED ANY OF THESE MODELS FOR THIS CONDITION. EVEN MORE CONCERNING, IN SPITE OF NUMEROUS INCIDENTS REPORTED ON THE NHTSA WEBSITE AND ALL OVER THE INTERNET (JUST GOOGLE "GM WAVE PLATE" - IT'S NOW SO PROLIFIC, THAT IT AUTOMATICALLY POPS UP AS A SEARCH SUGGESTION), NHTSA HAS YET TO EVEN OPEN AN INVESTIGATION. THIS DANGEROUS, POTENTIALLY DEADLY DEFECT EXISTS AND WILL LIKELY FAIL - IT'S NOT A MATTER OF "IF," IT'S A MATTER OF "WHEN" - ON ALL OF THE AFOREMENTIONED MODELS PRODUCED. PLEASE, NHTSA, OPEN THIS AS AN INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658529November 17, 2014
TRACTION CONTROL SYSTEM, POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2008 SATURN AURA. WHILE DRIVING APPROXIMATELY 20 MPH OVER A GRASS PATCH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A POLE. THE CONTACT INDICATED THAT THE TRACTION CONTROL LIGHT ILLUMINATED DURING THE INCIDENT. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. ALSO, WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT INADVERTENTLY MADE CONTACT WITH THE TRANSMISSION SHIFTER AND THE SHIFTER SWITCHED TO THE NEUTRAL POSITION. ALSO, THE POWER STEERING MALFUNCTIONED AND FAILED TO WORK WHILE OPERATING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 47,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10658724November 17, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN AURA. WHILE SHIFTING THE GEAR INTO REVERSE, THE SHIFTER SUDDENLY BECAME LOOSE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V224000 (POWER TRAIN). THE DEALER DIAGNOSED THAT THE TRANSMISSION SHIFT CABLE FRACTURED. THE DEALER INSTALLED A RETAINER OVER THE CABLE, WHICH WAS NOT THE EXPECTED REPAIR FOR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653173November 6, 2014
STEERING
TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING SHAFT. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14E044000 (STEERING) THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,549.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653078November 6, 2014
STEERING
TL* THE CONTACT OWNS A 2009 SATURN AURA. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 84,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652361November 4, 2014
SERVICE BRAKES, STEERING
THE MASTER CYLINDER FAILURE DUE TO ROD SHIFTING AND LOCKED UP FRONT RIGHT BRAKE. BURNT UP THE CALIPER, BRAKE PADS AND OVER HEATED BRAKE ROTOR. MAY HAVE ALSO CAUSED BRAKE FLUID TO OVERHEAT. DEALER CHARGED FOR BRAKE PADS, CALIPER, MACHINING OF ROTORS, INSTALLATION, ETC. THEY MISDIAGNOSED THE ABS HYDRAULIC PUMP (WHICH I ALSO HAD TO PURCHASE) BEFORE ULTIMATELY REPLACING FAULTY MASTER CYLINDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652468November 4, 2014
STEERING
AS I WAS BACKING OUT OF MY DRIVEWAY AND TURNING LEFT, I LOST COMPLETE USE OF MY CAR. THE POWER STEERING LIGHT CAME ON AND I HAD NO CONTROL. AFTER TRYING TO TURN THE CAR STRAIGHT FOR SEVERAL MINUTES, I FINALLY HAD TO TURN THE CAR OFF AND RESTART IT BEFORE I REGAINED USE OF THE POWER STEERING. I SEE THERE WAS RECALL FOR THIS TYPE OF PROBLEM IN APRIL 2014, HOWEVER, IT DOES NOT INCLUDE MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651881November 2, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING APX 40MPH & MY CAR HAD A SLIGHT VIBRATION, OR MISSING-FEEL, & SUDDENLY THE POWER STEERING LOCKED UP & STEERING WHEEL WOULD NOT TURN! I COULD NOT EVEN BUDGE IT ,BUT LUCKILY THERE WERE NO CARS AROUND ME & I MANAGED TO GET TO SIDE OF ROAD. I TURNED MY CAR OFF & GOT OUT & LOOKED UNDER HOOD. I SAW NOTHING THAT LOOKED UNUSUAL, BUT I AM A WOMAN & NOT MECHANICALLY MINDED. SO I GOT BACK IN MY CAR & WAS GOING TO CALL FOR HELP. I DECIDED TO START IT TO SEE WHAT WOULD HAPPEN & IT STARTED & EVERYTHING WAS FINE.IT WENT BACK TO NORMAL! WHEN ALL THIS HAPPENED IT HAD FLASHED A MSG ACROSS DASH SAYING "ESC POWER STEERING, SERVICE IMMEDIATELY" . THEN, TODAY I WAS TURNING ONTO A STREET & IT DID THE EXACT SAME THING. LUCKILY AGAIN I DID NOT HIT THE CAR ON THE STREET. I TURNED OFF & STARTED AGAIN & IT WAS OK AGAIN. I AM NOW AFRAID TO DRIVE IT ANYWHERE! I HAVE SEVERAL ELECTRICAL ISSUES WITH THIS CAR, LIGHTS, LOCKS, WINDOWS, THINGS SHORTING OUT & A FLOATING NO CONTROL TYPE FEELING WHEN DRIVING AT HIGHER SPEEDS, SORT OF LIKE THE WIND IS BLOWING ME OFF THE ROAD. I FOUND SEVERAL RECALLS & CONTACTED GM. THEY TOLD ME THERE WERE NO RECALLS, THEN A FEW MONTHS LATER I GET A RECALL NOTICE ON A PART/RECALL I HAD CALLED THEM ABOUT, SO I DO NOT TRUST WHAT THEY SAY.PLEASE ADVISE , AS I AM AFRAID TO DRIVE THIS CAR. I DO NOT WANT TO GO TO THE DEALERSHIP NEAR ME WHICH IS ORR/TEXARKANA,TX 75503 BECAUSE NONE OF THESE PROBLEMS HAPPENED UNTIL AFTER THEY DID THE SO-CALL RECALL REPAIR ON MY CAR! SOMEONE PLEASE HELP ME. I NEED MY CAR BUT DO NOT WANT TO CRASH! THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651701October 31, 2014
ELECTRICAL SYSTEM
CAN'T TURN IGNITION OFF, ENGINE STILL RUNS AFTER KEY IS PULLED OUT. WHEN WE DID GET IT TO STOP, TURNED KEY ALL THE WAY PAST THE STOP POSITION, COUNTER CLOCKWISE WILL IT WAS NOT RUNNING AND IT TRIED TO START. EVEN TRIED TO START AFTER TURNING IT TO THE RIGHT THEN BACK TO OFF POSITION, TRIED STARTING IN THE OFF POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651377October 30, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THE VEHICLE WAS EXPERIENCING AN ELECTRICAL PROBLEM WITH THE POWER DOOR LOCKS. THE CONTACT MENTIONED THAT THE POWER LOCKS WOULD REPEATEDLY LOCK AND UNLOCK INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651447October 30, 2014
AIR BAGS
7-16-10 AIR BAG LIGHT CAME ON AS SOON AS I STARTED THE CAR. REPAIR THAT WAS DONE STATES "AIRBAG READINESS LIGHT ON W/DTCS B0081/B0092 IN SDOPCODE:C9780. "RETRIEVED FAULT CODE SET 056. TECH INSPECTED FOR DAMPNESS/WET DAMAGE, CLEANED MODULE & DRIED EASSEMBLED AND REZEROED MODULE ASSEMBLY. WITHIN A FEW MONTHS THE LIGHT STARTED COMING ON AGAIN SPORADICALLY. 2-3-11 TOOK CAR BACK TO DEALER FOR AIRBAG LIGHT SPORADICALLY TURNING ON. REPAIR STATES "32031 TESTED FOR CODES NO CODES FOUND, TESTED CIRCUIT, NO PROBLEM". LIGHT STILL CAME ON. 11-18-11 TOOK CARE FOR DEALER FOR AIRBAG LIGHT. I WAS ADVISED I NEEDED TO PAY FOR REPAIRS AS MY CAR WAS NO LONGER UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651512October 30, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION WARNING LIGHTS ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL). HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651069October 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE AIR BAG OFF WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MODE DUAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 12/9/14*CN UPDATED 5/11/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650755October 28, 2014
VEHICLE SPEED CONTROL
WHILE DRIVING DOWN THE HIGHWAY AFTER SETTING THE CRUISE CONTROL IT WILL JUST CUT OFF BY ITSELF. THEN WILL NOT RESET WHEN YOU TRY TO SET IT AGAIN UNTIL THE VEHICLE HAS BEEN SHUT OFF AND RESTARTED. SOMETIMES THE CRUISE CONTROL WILL NOT SET AT ALL. THE LAST TIME IT HAPPEN WAS ON OCTOBER 18, 2014, BUT IT HAS HAPPEN SEVERAL TIMES I JUST DO NOT REMEMBER THE DATES OR THE MILEAGE. THE MILEAGE IS ESTIMATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650797October 28, 2014
AIR BAGS
PASSENGER AIR BAG TURNED OFF WHILE DRIVING. THE DASH LIGHT COMES ON INDICATING THE AIR BAG IS OFF. HAPPENED MOST TIMES WE DROVE THE CAR AND AT ANY SPEED. OCCASIONALLY THE SERVICE AIR BAG WARNING LIGHT WOULD ALSO COME ON INDICATING BOTH FRONT AIR BAGS WEREN'T WORKING. I TOOK THE CAR TO OUR DEALER AND WAS TOLD THIS WAS A VERY DANGEROUS SITUATION AND NEED TO REPLACE THE PASSENGER SEAT AIR BAG SENSOR FOR APPROXIMATELY $1200. ALSO WAS TOLD THERE IS NO SAFETY RECALL FOR THIS WHICH I FIND IS INCREDIBLE. WE HAD THE WORK DONE AND HOPE GM WILL PERFORM A RECALL BEFORE SOMEONE IS INJURED OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650363October 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE SERVICE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650158October 26, 2014
AIR BAGS
VEHICLES AIRBAG WARNING LIGHTS TURN ON INTERMITTENTLY. STATING ONE OR BOTH ARE NOT FUNCTIONING. THIS WARNING MESSAGE SHOWS FOR THE PASSENGER AIRBAG WARNING SIGNAL WHETHER THERE IS A PASSENGER IN THE SEAT ALSO WHEN IT IS EMPTY. WARNING LIGHT FOR DRIVERS SEAT WILL TURN OFF AND RESET BACK TO "NORMAL" OR IT'S WORKING I ASSUME ONLY WHEN I STOP THE CAR PUT IN PARK AND SHUT THE ENGINE OFF AND STARTUP AGAIN. THIS IS UNNERVING, NOT REALLY SURE WHETHER I TRULY HAVE FUNCTIONING AIRBAGS EVEN AFTER COMPLETING THIS RIDICULOUS PROCESS. OCT. 24,2014 I TOOK THE VEHICLE IN FOR THE LATEST RECALL 13036 BODY CONTROL MODULE WHICH WAS COMPLETED. WHILE AT CHEVY DEALERSHIP I HAD THE SERVICE DEPARTMENT CHECK THE AIRBAG MALFUNCTION. THE DIAGNOSIS WAS THE ONLY WAY TO FIX THE PROBLEM WOULD BE TO REPLACE THE PASSENGER PRESSENCE SYSTEM B0081 SYM 71. B0081 SYM 3A TOTAL COST TO ME $820.00. !!! MY AURA IS IN EXCELLENT CONDITION WITH 31,597 MILES AS OF OCTOBER 24,2014. HOWEVER, I HAVE NO OTHER CHOICE FOR TRANSPORTATION AT THIS TIME, SO I HOPE AND PRAY THE AIRBAGS WILL FUNCTION CORRECTLY SHOULD I NEED THEM. I FEEL THIS IS A DEFINITE SAFETY ISSUE FOR GENERAL MOTORS. PLEASE ISSUE THIS RECALLTO COVER ALL COSTS BEFORE SOMEONE IS HURT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649612October 24, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE ENGINE FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL TANK HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649617October 24, 2014
ENGINE, POWER TRAIN
MY 2008 SATURN AURA XR HAD SHIFTED VERY HARD FROM 2ND TO 3RD GEAR BUT THEN SEEMED TO OPERATE NORMALLY. DROVE FOR APPROXIMATELY 20 MILES AND HAD JUST GOTTEN OFF OF THE HIGHWAY WHEN THE VEHICLE BEGAN TO ONCE AGAIN SHIFT VERY HARD FROM ONE GEAR TO THE NEXT. WAS TRAVELING ABOUT 25 MPH WHEN IT SUDDENLY DID ONE LAST VERY HARD SHIFT. THE ENGINE LIGHT CAME ON AND THE VEHICLE BEGAN TO SLOW DOWN AND PROCEED TO POWER DOWN ON ITS OWN. CAME TO A FULL STOP AND THE VECHICLE WOULD NO LONGER MOVE FORWARD. VEHICLE HAD TO BE TOWED HOME. I HAVE SPOKEN WITH GM AND ACCORDING TO THEM, MY VIN# DOES NOT CURRENTLY HAVE ANY RECALLS REGARDING TRANSMISSION PROBLEMS ATTACHED TO IT. I WILL HAVE TO COVER THE COST OF REPAIRS MYSELF. ALTHOUGH MY SPECIFIC VEHICLE DOES NOT HAVE ANY CURRENT OR PAST RECALLS REGARDING ENGINE OR TRANSMISSION ISSUES, THERE ARE RECALLS LISTED OUT THERE FOR OTHER SATURN AURAS. THERE IS OBVIOUSLY AN ISSUE AND GM SHOULD STEP UP AND TAKE CARE OF IT. I AM SO GRATEFUL THAT THIS DID NOT OCCURR WHILE I WAS STILL ON THE HIGHWAY OR IT MAY HAVE ENDED UP BEING A VERY DIFFERENT OUTCOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649802October 24, 2014
STEERING:COLUMN, STEERING
TL* THE CONTACT OWNS A 2000 SATURN AURA. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, A LOUD ABNORMAL NOISE EMITTED FROM THE STEERING COLUMN AREA. THE STEERING WHEEL BECAME TIGHT AND WAS DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS. THE TECHNICIAN DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 877,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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