Ram 4500 Complaints

48 consumer complaints on file.

#11476689July 30, 2022
POWER TRAIN
My truck has been at a dodge dealership for over a month due to a open recall. This dealership is declining to service my vehicle because they are saying the recall has to be fixed first before they can diagnosis my truck for change in drive quality. They are telling me that dodge does not have a fix for the recall on my truck and my truck has to sit there until a fix is available. My truck sat there for 29 days because they said they were backed up and I had to wait my turn. I would like to speak with someone asap to continue telling about my experience and to also inform that my truck is still not fixed and Stellntis is involved also. All of this due to a recall that me as a customer cannot control and I am taking the biggest hit out of everybody I have to keep paying for a truck that I cannot even use please someone help me The dealership has not done proper research at all to service this recall and my truck is still down because of it The dealership has lied in roles that there current staff members are in to report false information to stellantis They charged me 740.00 cash and declined me of using my debit card only for my truck still to be in the same condition it was 34 days before I took it too this shop now they want me to bring it back in charge me another 149.00 diag fee and I am losing money with my company every day because of this This is a real urgent issue and would like to speak with someone asap sorry but this is really got me in a tight spot and the dealership is not helping at all The dealership Tony t dodge in orangeburg sc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466951June 1, 2022
FUEL SYSTEM, DIESEL, VISIBILITY
The contact owns a 2020 Ram 4500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) and 22V035000 (Visibility) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437842October 22, 2021
FUEL/PROPULSION SYSTEM
Truck turned off while driving and died. Would not turn back on. Was towing a 40ft gooseneck trailer with a load on it. Truck was stopped blocking multiple lanes of traffic. Truck and trailer had to be towed to nearest dealership where they found the CP4 fuel pump had failed and the entire fuel system needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437474October 20, 2021
SUSPENSION, AIR BAGS, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2017 RAM 4500. The contact stated while towing 3 vehicles and driving 60 mph, when the front of the vehicle began to vibrate. The contact stated no warning light was illuminated. The contact stated he continued driving but began to change to the right lane when he heard a loud abnormal noise coming from under the vehicle. The contact lost control of the vehicle and crashed into the ditch. The air bags did not deploy. The contact stated no one was injured or sought medical attention. No police report was filed. The vehicle was not drivable. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the transfer case to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 280,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11415786May 10, 2021
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 2011 RAM 4500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE WHILE SITTING IN HIS WORK PARKING LOT. DUE TO THE PROXIMITY TO THE FIRE, THE VEHICLE PARKED IN FRONT OF HIS VEHICLE ALSO CAUGHT FIRE. A BYSTANDER HAD CALLED THE FIRE DEPARTMENT WHO THEN ARRIVED TO THE SCENE TO EXTINGUISH THE FIRE. UPON EXITING HIS BUILDING, THE CONTACT DISCOVERED IT WAS HIS VEHICLE THAT CAUGHT FIRE. NO INJURIES WERE REPORTED AS A RESULT OF THE FIRE AND THE CONTACT WAS UNCERTAIN IF A FIRE REPORT WAS FILED. THE VEHICLE HAD YET TO BE TOWED AND REMAINED AT THE SCENE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HIS VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER: 14V635000(ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL); HOWEVER, THE CONTACT STATED THAT HE NEVER RECEIVED A NOTIFICATION ABOUT THE RECALL. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE WAS DESTROYED DUE TO THE FIRE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11397290February 22, 2021
FUEL/PROPULSION SYSTEM, STEERING
AT ONLY 4 MONTHS SINCE VEHICLE IS PURCHASED, FUEL PUMP IS LEAKING. (POTENTIAL FIRE HAZARD) ALSO HAD EXPERIENCED DEATH WOBBLE SEVERAL TIMES WHEN GOING MORE THAN 60 MPH. STEERING ISSUE, POTENTIAL HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397469February 22, 2021
ENGINE
AT ONLY 15000 MILES AND 6 MONTHS OF LIFE, MY TRUCK IS LEAKING OIL/FUEL FROM THE CP4 FUEL PUMP. THE OIL/DIESEL IS LEAKING ON THE ENGINE BLOCK AND OTHER NEARBY HOT COMPONENTS WHICH I ASSUME COULD BE A FIRE HAZARD OR A FUEL SYSTEM DISASTER FAILURE. THE SYSTEM IS LEAKING ALL THE TIME WHILE ENGINE IS WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378541December 8, 2020
ENGINE
ENGINE OIL COOLER POURING ENGINE OIL OUT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376793November 28, 2020
ENGINE
IST TIME, APPROX. 29,000 MILES, WITH NO WARNING, VEHICLE RAN POORLY, ROUGH AND DIED. STRANDED ON SIDE OF ROAD FOR 4 HOURS UNTIL A TOW TRUCK CAME. DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE. SECOND TIME, APPROX 39,000 MILES, SAME ISSUE OF STALLING, EXCEPT THIS TIME I WAS STUCK IN THE MIDDLE OF THE DESERT WITH 114 DEGREE TEMP FOR 8 HRS. BEFORE A TOW. SAME DIAGNOSIS, HIGH PRESSURE PUMP FAILURE. ALL DOCUMENTATION AVAILABLE THROUGH FCA CUSTOMER CARE CASE 76826889 AND ALSO [XXX] | CASE 76201975 REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363348October 8, 2020
POWER TRAIN, WHEELS
4X4 DRIVE SHAFT FAILED. WHILE TRAVELING ON INTERSTATE THE FRONT DRIVE SHAFT BROKE AT THE U-JOINT. I'VE ONLY USED THE 4 WHEEL DRIVE OPTION 2-3 TIMES AND THE TRANSFER WAS IN 2H AT TIME OF FAILURE. FRONT ALUMINUM WHEELS FRACTURED. BOTH FRONT WHEELS GOT HAIRLINE CRACKS. ONE AT ABOUT 145K MILES AND THE OTHER AT ABOUT 160K. 90% OF MILES ARE HIGHWAY MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281958November 23, 2019
ELECTRICAL SYSTEM
HEATER WILL WORK WHEN IT WANTS TO I HAVE CHANGED BLOWER AND RESISTOR STILL KICKS OFF FOR NO REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268100October 12, 2019
ENGINE
MY OIL PAN IT RUSTING OUT FAST. NOTHING ON THE WHOLE TRUCK IS RUSTED AT ALL, ONLY MINOR SURFACE RUST. THE OIL PAN IS RUSTING VERY FAST AND THE TRUCK IS NOW LEAKING OIL. I BROUGHT THE TRUCK TO GOODBROTHERS DODGE AND THEY QUOTED ME THE REPAIRS TO BE AROUND 1200.00. I DROPPED THE TRUCK OFF AND THE NEXT DAY THEY SAID THE OIL PAN THEY ORDERED IS DENTED AND THEY NEED TO ORDER ANOTHER. THEN 4 DAYS LATER THEY SAID THEY COULDN'T DO THE JOB AND REPLACE THE OIL PAN. THEY SAID I NEED TO FIND SOMEONE ELSE TO FIX IT. I BOUGHT THE TRUCK FROM THEM AND NOW THEY CAN'T FIX, AND IT APPEARS TO ME THAT THIS IS A DEFECTIVE OIL PAN IN THE FIRST PLACE BECAUSE IT SHOULDN'T BE RUSTED LIKE IT IS. NOTHING ON THE WHOLE TRUCK IS RUSTED LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256915September 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 RAM 4500. WHILE THE CONTACT'S EMPLOYEE WAS DRIVING 40 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE DID NOT SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256913September 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 RAM 4500. WHILE THE CONTACT'S EMPLOYEE WAS DRIVING 30 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE VEHICLE DID NOT SHUT OFF. THE DRIVER TOOK THE VEHICLE TO MCPEEK'S CHRYSLER DODGE JEEP RAM OF ANAHEIM (LOCATED AT 1221 S AUTO CENTER DR, ANAHEIM, CA 92806, (714) 635-2340) WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 93,881.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181586February 21, 2019
UNKNOWN OR OTHER
2014 RAM 4500 G56 TRANSMISSION DON'T DO ANY HARD SHIFTING OR ANYTHING ELSE SHIFT LEVER BROKE CLEAN OFF TODAY SHIFTING INTO SIX DOING 45 MPH, NOT A HARD SHIFT NO GRINDING GEARS JUST DROPPED INTO GEAR AND THEN SNAPPED OFF. THE TECHS TELL ME THAT IS IS AN "ISOLATOR" WHICH KEEPS THE VIBRATION DOWN, BUT THE SHIFTER IS ONLY HELD TOGETHER BY RUBBER. THIS IS ON A HEAVY DUTY WORK TRUCK AND THE PIECE IS HELD TOGETHER BY RUBBER. THIS IS DANGEROUS BECAUSE AT THE TIME OF FAILURE I WAS TOWING A TRAILER WHEN IT BROKE LEAVING ME STUCK IN 6TH GEAR UNABLE TO MOVE THE TRUCK OR PUT INTO NEUTRAL UNTIL I TOOK THE CONSOLE APART AND SHIFTED THE TRANSMISSION INTO NEUTRAL FROM THE TOP OF THE TRANSMISSION. THIS COULD HAVE CAUSED A WRECK IF I WASNT IN A LOW TRAFFIC AREA. I TOOK THE TRUCK TO DODGE AND THEY SAID THERE WAS A RECALL ON THE EXACT SHIFTER THAT I HAD BUT THE RECALL ONLY APPLIED TO 2015-2016 TRUCKS. THIS IS AN ISSUE BECAUSE THEY KNOW THEY HAVE A FAULTY PRODUCT IN MORE THAN A FEW TRUCKS BUT ONLY 15-16 YEARS ARE BEING ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180420February 15, 2019
ENGINE, VISIBILITY/WIPER
WINDSHIELD WIPER HOSES COME UNDONE ALMOST DAILY MAKING THE WASHER FLUID NOT FUNCTION. HAVE HAD DEALER REPLACE ONCE ALREADY BUT THEN FIX DOESN'T LAST LONG. DEF SYSTEM MODULE MALFUNCTIONS AT 52000 MILES CAUSING TRUCK TO GO INTO LIMP MODE MAKING IT UNABLE TO GO OVER 5 MPH EVEN THOUGH IT IS FULL OF DEF FLUID. HAS BEEN ONGOING ISSUE WHERE THE DEF SENSOR READS FULL THEN GOES TO EMPTY OUT OF NOWHERE CAUSING THIS WARNING LIGHT AND 5 MPH MAX AND EVEN AFTER ADDING SEVERAL GALLONS OF DEF SENSOR DOESN'T READ FULL. OIL PAN IS ALMOST ROTTED OUT AND WILL NEED REPLACEMENT ON A 5 YEAR OLD TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170717January 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 4500. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION ERRONEOUSLY SWITCHED INTO NEUTRAL AND THE VEHICLE DECELERATED. DURING THE FAILURE, THE SERVICE ENGINE INDICATOR ILLUMINATED AND THE DISPLAY INDICATED THAT THE TRANSMISSION WAS STILL IN THE DRIVE POSITION. AFTER SHIFTING INTO NEUTRAL AND BACK INTO DRIVE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO SPITZER DODGE (30101 S. DIXIE HWY, HOMESTEAD, FL) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. ..*BF DETERMINED IT WAS A RELAY AND SPITZER FIXED IT UNDER WARRANTY. NO ISSUES SINCE JANUARY 2019.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163998December 29, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON HIGH WAY ENGINE POWER REDUCED. I PULLED OVER CHECK ENGINE LIGHT CAME ON. I DROVE MY MECHANIC SHOP HE CHECKED OBD CODE TOLD ME YOUR ECU INTERNAL PERFORMANCE ISSUE MEMORY LOSS NEED TO REFLASH. IT CAN SHUT DOWN ANT TIME ON HIGH WAY AND CAUSE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113352July 24, 2018
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
THE AMBULANCE WAS DRIVING DOWN THE HIGHWAY WHEN THEY FELT A VIBRATION THEN HEARD A LOUD NOISE. THE CAB FILLED WITH SMOKE AND THEY LOST STEERING, BRAKES AND THE ENGINE SHUT OFF. ENGINE THEN CAUGHT ON FIRE. AFTER THE FIRE WAS PUT OUT, FOUND THAT THE TRANSFER CASE WAS IN PIECES. FOUND ENGINE HARNESS DAMAGE, BOTH DRIVESHAFTS, BRAKE AND FUEL LINES DAMAGED. AMBULANCE BOX AND TRUCK FLOOR BOARD DAMAGED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11032948October 11, 2017
ENGINE
MY 2014 RAM 4500 STARTED TO MAKE NOISE COMING FROM THE WATER PUMP OF THE 6.7L CUMMINS MOTOR. HAPPENS TO BE THAT THE FCA RELEASED A RECALL OF 500,000 RAMS WITH POSSIBLE ENGINE FIRE DUE TO A FAILED WATER PUMP BEARING. WHEN I NOTIFIED THE DODGE DEALER THEY STATED NO KNOWLEDGE ON THIS AND SCHEDULED A SERVICE APPOINTMENT OVER A WEEK OUT. BEFORE THE APPOINTMENT DATE THE WATER PUMP SEIZED AND SNAPPED THE BELT AMONGST OTHER THINGS LIKE A BELT TENSIONER UNDER THE HOOD AND THE TRUCK HAD TO BE TOWED IN. THEY WILL NOT COVER THE BELT BECAUSE THERE IS A PTO SYSTEM ON THE TRUCK EVEN THOU THE FAILURE WAS CAUSED BY THE WATER PUMP FAILURE. THE WATER PUMP IS COVERED UNDER WARRANTY BUT THEY ARE PUTTING ON THE OE PUMP THAT HAS THE RECALL ON IT. THEY ARE AWARE OF THE RECALL BUT STATE ITS TO NEW. THIS OPENS ALL TYPES OF LIABILITY OF FIRE HAZARDS AND SO ON. SOMEONE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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