Ram 1500 Complaints

1,938 consumer complaints on file.

#11527301June 15, 2023
FUEL/PROPULSION SYSTEM
I'm afraid that the hpfp will fail while I am driving with my wife and newborn in the vehicle whike driving. It's terrifying to have to put them in danger and drive this vehicle, but I need a vehicle to get to work everyday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527056June 14, 2023
FUEL/PROPULSION SYSTEM
It's been over a year that FCA has known of the potential dangers of a high pressure fuel pump that suddenly stops working and has not produced a remedy. This is unacceptable. Driving a vehicle knowing that it could, at any time, shut down in heavy traffic and become immobile is unacceptable. If FCA cannot come up with a timely (too late for "timely") replacement part, NHTSA should force them into other options for owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526477June 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Two issues, both 12" radio/infotainment issues. 1) Radio will often, and without warning get, for lack of a better term, corrupted, the entire system freezes, no screen control and makes a loud static esc noise.. The only way to fix the issue is to power cycle the radio either by holding the power button and scan button down for 15 or so seconds, or turning off the truck and cycling the power to the radio by opening then closing and opening the door again.. Neither are easy to do when traveling at highways speeds. 2) Infotainment screen will turn off, loosing all controls to cabin features and controls. Radio still works, but no screen is available for controls. ( the screen on/off button DOES NOT turn or reset the screen when this happens) The only way to get the screen back on is to power cycle the truck--- turning off the truck, opening, closing and opening the door again. again, not an easy feat when at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526105June 8, 2023
STEERING
For past month have been getting "service power steering" mssg when starting truck with no power steering..turn truck off it resets and all is fine. Yesterday 6/7/23 started truck now light stays 9n and have had intermittent loss at times with power steering called dealer and have appointment Wednesday 6/14/23 for recall issue and this problem at Shivley Motors in chambersburg PA. Have been reading forum about this issue and will update upon diagnosis from dealer. My vehicle has the electronic steering assist so there is no pump or fluid that I am able to check it is all incased in a gear box and seems that 2013 thru 2019 had recall for this issue. I am concerned of my loss of steering driving to myself and passengers. Dealer did not seem concerned which concerns me this writing is document.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525990June 8, 2023
STRUCTURE:BODY
Tailgate latch failed causing tailgate to fall while driving. Tailgate fell onto trailer causing over $2500 in damages. Vehicle has less than 7k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525843June 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2022 Ram 1500. The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525374June 5, 2023
ENGINE, SERVICE BRAKES
The engine has a mind of its own and decides not to do engine breaking even if the driver downshifts. I first noticed this at low mileage when slightly tapping on the breaks would sometimes cause engine breaking as long as I kept my foot off the accelerator. However if I down shifted for additional engine breaking on the same slope the engine would scream revving up to 6000 RPM without slowing the truck at all, NO ENGINE BREAKING! So last week this problem nearly cost my life. I was going down a mountain pass with my 4500 lb RV which is well within the advertised 7000 lb allowed towing capacity but if I let my foot off the gas, no breaking. This is normal and the driver just downshifts to introduce some breaking. So i down shifted from 5th and the engine responded with a self destructive scream reving up to 6000 RPM and yes NO ENGINE BREAKING. I did not think much of it after all I still have the breaks right? So feathered the breaks for about 10 minutes or so thinking nothing of it. Even tapping the break to tell the onboard computer I need engine breaking is not working even though it was working when minimal engine breaking was needed. Out of pure luck I decided to stop at a mountain spring to get some fresh spring water and that is when I notice wait a minute, this car is barely stopping!! I got out of the car just short of the end of the pullover spot and was greeted with the smell of burning break pads! THE FRONT BREAK PADS WERE SMOKING! What is sad is that the same RV on the same pass on my 20 year old 12 passenger van easily manages this when I down shift to second gear with some minor feathering of the breaks and never in 10 years had issue with the slightest heating of the break pads. BY DISABLING ENGINE BREAKING CHRYSLER HAS CREATED A SERIOUS INJURY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525031June 2, 2023
ENGINE
The truck engine stop running as I was accelerating from a stop at an intersection. It auto-shifted to park and required me to restart the truck. Thankfully this was not a busy intersection or pulling out on a highway. This is the 2nd time it has happened in less than 30 days. In my opinion, this is a major safety hazard that needs more attention given by the manufacturer. Someone could be seriously injured if this happens in a busy intersection. There were no warnings or messages at the time of the failure. The next step is bringing it to the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524263May 29, 2023
STRUCTURE:BODY
There is some kinda leak or condensation problem inside the cab of the pick up. It causes mold and mildew on around the front passenger seat. I have respiratory problems and it is very difficult for me to breathe when the truck has been stationary for a few days or when I have all the windows rolled up. There are visible spots of mold or mildew on the passenger side carpet and on the back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523778May 25, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
April 8th, 2022, we began having concerns with the safety of the vehicle when the vehicle would not turn off after pressing the off button. The speakers were intermittently working (specific zones not working and eventually all sound lost), no back up alert sounds when vehicle in reverse. After multiple attempts, the vehicle turned off. The next day we started the vehicle and it seemed as though everything had “reset” itself. On 4/13/23 the standing issues mentioned above continued to occur. We brought the vehicle back into Chrysler Dodge Jeep Ram of Brooksville. The Body Control Module was replaced at that time. We picked up the vehicle on 4/25/23. After leaving the dealership, approximately 3 miles down the road, the radio and speakers began to malfunction, and the back-up sensor was not alarming nor producing any sound. The dealership was immediately contacted, and we were told to bring the vehicle back to be serviced once business hours resumed (it was 5:30pm when we picked the vehicle up). Videos were taken to corroborate malfunctions and provided to dealership. 4/26/23 - While driving 45 mph. the emergency brake engaged, bringing the vehicle to a screeching halt. On 5/10/23, while driving at 55mph, the vehicle lost all power The sound system/speakers lost all functionality as well. Videos were taken to corroborate malfunctions and provided to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523361May 22, 2023
FUEL/PROPULSION SYSTEM
On May 5, 2023 I was driving home when my new 2022 Ram 1500 ECODIESEL truck broke down. It has been at the dealership ever since then. The high pressure fuel pump went out. The dealership requested that I call Chrysler and request a buy back process because the pumps has a recall on it. So I called Chrysler and requested the buy back process and was informed by Chrysler today since they don’t have the parts they are going back with the same pump even though it has a recall on it putting my life and my family life in danger. Please help me! How is possible that they can go back with the same parts when it has a recall on those parts?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522666May 18, 2023
EQUIPMENT, TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
The contact owns a 2021 Ram 1500 equipped with a Hensley Pro Pride trailer hitch. The contact stated that while driving at an undisclosed speed and hauling a 40-ft RV, he made a right turn and the trailer hitch inadvertently detached and veered off to the left and the vehicle veered to the right. The contact stated that upon inspection, he noticed that the weld had failed and caused the detachment. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521707May 12, 2023
ENGINE, ELECTRICAL SYSTEM
While driving down the road the battery falls rapidly from 14 to 11.8 or less causing the battery light and engine light to come on, and the unit to start losing power and die. The truck has been in the shop several times with still no repairs completed. They have given me back the unit telling me there’s nothing they can do and not sure what is causing it. The ecm data has pulled several codes, but yet the dealer still won’t repair based on those codes. I have been told sorry, there’s nothing further we can do. Mean while the truck continues to die while driving down the road which has put me and my family’s life in danger when the unit just rapidly dies and there’s no time to exit a freeway causing you to shut down the unit in the middle of the road. Hoping you can get it restarted and on your way before someone hit you. This vehicle is unsafe to drive, and has been an on going problem for 10 months now. It’s been in two separate shops and still no repairs and ram care has refused to send a tech out to assist. The unit was taken into the shop for a 3rd time with engine, battery light on while dying and I was told sorry, they don’t have time to look into it. Not it’s back in for the 4th time, and still no repairs have been made. I was told the codes that it’s pulling out the ECM data cost over $15,000 in repairs and they are not going to go that way unless they know exactly which part will fix it issue to take the truck back and they’re sorry. sorry it does not save me and my family‘s life when the unit dies in the middle of a road and someone slams into you on a freeway again. This is putting my families life at risk, which eventually will cause a fatality. Ram still has done nothing. No assistance. I am not out 80k for a unit that is not safe to drive and un tradable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521441May 10, 2023
SERVICE BRAKES
This morning, I was slowing down, foot on the brake because traffic was stopped in front of me. When I got to about 4 mph the truck wouldn’t stop, it kept going, although my foot was on the brake. I was getting close to the car in front of me so I pushed harder on the brake. When I did this, the truck stopped but the wheels keep turning. So, now I’m stopped and tires are spinning as if I’m doing a burnout. I put the truck in neutral, then to park. I put back into drive and was able to drive to work. My safety and everyone else’s safety around me is in danger now because next time, will my truck stop? Will I run into the back of someone because my truck won’t stop? I have contacted the dealer (Walt Massey) but waiting on a call back to speak with someone about this issue. About 5 weeks ago, similar incident occurred. The following week, my truck wouldn’t start so had to have it towed to dealership. Told them about the first incident and that the truck would not start. Was told the radio frequency hub needed replacing. Waited 3 weeks for the part to come in, finally came in and was installed, I picked up truck from dealership Thursday, May 4. I assumed the issue was resolved, after paying $830 to the dealership. I have a 2 year old, $70,000 truck with 43,000 miles (just out of warranty) on it and I’m terrified to drive it. There have been no warning lamps or messages on the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521239May 9, 2023
ENGINE, SERVICE BRAKES, STEERING
On 4/7/23 the vehicle was taken into the shop because it cutoff randomly. The dealership kept it 2 days and said they couldn’t replicate the issue. On 5/7/23 I was on my way home driving roughly 40-45 MPH. The vehicle shutoff causing my steering to not work and my brakes to not work. I hit a telephone pole head on splitting the telephone pole in half. I spent 16 hrs in the hospital and now have a long road of recovery ahead of me.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11521165May 9, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Ram 1500. The contact stated that while driving at 65 MPH, the Forward Collision Avoidance warning light illuminated. The contact pulled over and parked on the side of the roadway. The contact later restarted the vehicle, and the Forward Collision Avoidance warning light was no longer illuminated. The contact stated that while driving to his destination, the Forward Collision Avoidance feature failed to alert him of another vehicle in front. The brake pedal was depressed to stop the vehicle immediately. The vehicle was taken to the dealer and two other dealers, Whitten Brothers Chrysler Jeep Dodge Ram of Richmond (10701 Midlothian Turnpike, Richmond, VA 23235) and Farrish Chrysler Jeep Dodge Ram (9610 Fairfax Blvd, Fairfax, VA 22031); however, all three dealers were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to Farrish Chrysler Jeep Dodge Ram (9610 Fairfax Blvd, Fairfax, VA 22031) for a third diagnostic test. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521013May 8, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521004May 8, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unable to confirm when the part would become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520906May 8, 2023
ENGINE
The truck died periodically before or after a stop in the middle of intersections or just driving along. It has been in for inspection multiple times and one recall on it for some processor. It died a week later. Went in for hybrid control processor update which did not correct the issue. Shop said they were unable to duplicate any abnormal condition, no stored or active codes or pending updates at this time. Don't know when this thing is going to get me hurt or worse. No warning lights or messages prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520702May 5, 2023
ENGINE
While driving and pulling a camper, the truck stalled and the park brake activated. The truck would not start again and was stuck in the left lane of a two-way lane road. Luckily no one was following close or they would have rear-ended the camper as no braking occurred- the truck just stalled. We were in an area (Douthat state park) with no cell signal and had to get out of the vehicle on the road to get help. There were no warning at all before the truck stalled. The truck had to be towed to a dealership. The feedback from the dealership is that they need to open up the engine to determine what happened but there is a 3-week wait so I don’t know what failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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