Nissan Murano Complaints

5,967 consumer complaints on file.

#11233036July 18, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
ON JUNE 25TH I WAS GOING DOWN A VERY STEEP HILL IN GUTTENBERG NJ,07093 WHEN ABOUT THREE QUARTERS DOWN THE HILL MY 212 NISSAN MURANO CONVERTIBLE'S ENGINE STOPPED WITH NO WARNING. THANK GOD THE LIGHT AHEAD WAS GREEN AND I WAS ABLE TO TURN THE WHEEL JUST ENOUGH TO AVERT CRASHING INTO A FENCE AND GO OVER AN EMBANKMENT. THE CAR ROLLED TO A STOP AND I WOUND UP IN MIDDLE OF TRAFFIC WHOSE LIGHT WAS THEN GREEN COMING AT ME FROM NORTH AND SOUTH.. I WROTE TO THE US GLOBAL HEADQUARTERS IN CALIFORNIA AND SPOKE SEVERAL TIMES TO NISSAN'S REGIONAL OFFICE IN TENNESSEE. THE CAR HAS BEEN AT LOCAL DEALERSHIP SINCE JUNE 25 AND THEY SAY IF THEY CAN'T DUPLICATE THE PROBLEM I WILL HAVE TO TAKE CAR . BUT THAT IS UNACCEPTABLE BECAUSE IT IS NOT SAFE AND I CANNOT IN GOOD FAITH SELL IT TO ANYONE ELSE. CAN YOU PLEASE HELP ME. I AM A PROFESSOR AT TEACHERS COLLEGE IN NYC AND USE THE CAR TO TRAVEL TO THE COLLEGE IN THE SPRING AND FALL SEMESTERS. I HAVE SPECIAL PARKING PRIVILEGE BECAUSE I CANNOT TAKE PUBLIC TRANSPORTATION DUE TO A DISABILITY. I SINCERELY HOPE TO HEAR FROM YOU. THANK YOU, SINCERELY, [XXX] P.S. I FOUND 20 OTHER PEOPLE ON THE INTERNET WHO REPORTED THEIR ENGINES STOPPED WHILE IN MOTION - I SEND COPIES TO ALL PARTIES AT NISSAN BUT THEY SAID OH THEY ARE DIFFERENT MODELS (NO THEY WERE NOT - ALL MURANO'S AND DIFFERENT YEARS (BUT 2012 WAS INCLUDED AMONG THEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233167July 18, 2019
UNKNOWN OR OTHER
2016 NISSAN MURANO. FRONT RADAR UNAVAILABLE. BOUGHT THE CAR WITH APR.33K MILES. NOTICED LIGHT COMING ON AND ALARMING AT APR. 37K MILES.RADAR UNAVAILABLE WARNING APPEARS MULTIPLE TIMES DURING DRIVING.WAITING FOR REPLY FROM NISSAN CORPORATE TO SEE IF THEY WILL COVER REPAIR.SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233209July 18, 2019
SERVICE BRAKES
THE FIRST TIME MY BRAKES WENT OUT I ALMOST WENT TO THE FRONT OF A BUILDING. I TOOK IT TO THE MECHANIC AND THEY DROVE MY CAR AND SAID NOTHING WAS WRONG WITH IT. A FEW WEEKS LATER MY BRAKES WENT OUT WHILE I WAS DRIVING ON THE HIGHWAY AGAIN. I TOOK IT BACK TO THE MECHANIC AND THEY DECIDED THE MASTER CYLINDER NEEDED TO BE REPLACED. A FEW WEEKS LATER I WAS DRIVING MY CAR AGAIN & IT WOULD NOT STOP. THE BRAKES WENT ALL THE WAY TO THE FLOOR. I TOOK MY CAR BACK TO THE MECHANIC AND THEY CHANGED OUT THE NEW MASTER CYLINDER WITH A ANOTHER NISSAN MASTER CYLINDER. ALL WAS FINE. A FEW WEEKS LATER AND MY BRAKES STOPPED WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232729July 17, 2019
POWER TRAIN
VEHICLE HAS 35,700 MILES ON IT. BOUGHT THE VEHICLE JUNE OF 2018 WITH 30,000 MILES ON IT. WHILE DRIVING 55 MPH OR FASTER AND YOU GO AND TRY TO PASS SLOWER TRAFFIC WHETHER IT'S ON THE HIGHWAY OR FREEWAY AND YOU TURN THE WHEEL TO CHANGE LANES WHILE PRESSING DOWN ON THE ACCELERATOR TO SPEED UP, THE TRANSMISSION DOES NOT DOWN SHIFT AND SPEED UP. THE RPM GAUGE INCREASES AND THE ENGINE REVS HIGH BUT THE VEHICLE DOES NOT INCREASE IN SPEED. AFTER YOU STRAIGHTEN OUT THE STEERING WHEEL THE VEHICLE ALL OF A SUDDEN DOWN SHIFTS AND TAKES OFF. IT IS DANGEROUS FOR PEOPLE PULLING OUT INTO TRAFFIC TO PASS CAUSE THE VEHICLE WILL NOT INCREASE IN SPEED AND IT LEAVES YOU TOOLING ALONG IN ONCOMING TRAFFIC. IT IS UNDER FACTORY WARRANTY AND I TOOK VEHICLE INTO THE NISSAN DEALERSHIP. I WAS TOLD EVERYTHING WAS FINE AND THERE WASN'T ANYTHING THAT COULD BE DONE BECAUSE THERE WASN'T ANY TROUBLE CODES STORED IN THE VEHICLES SYSTEM. IT DOES THIS AT LEAST ONCE PER MONTH AND NO TROUBLE LIGHTS COME ON INSIDE THE VEHICLE. I HAVE MADE MULTIPLE COMPLAINTS TO THE DEALER ABOUT THIS AND NOTHING HAS COME OF IT. I HAVE MADE MULTIPLE INQUIRIES ABOUT THIS ONLINE TO NISSAN DIRECTLY AND VEHICLE MECHANIC TYPE SITES. I HAVEN'T HEARD ANYTHING BACK FROM NISSAN THEMSELVES BUT OTHER MECHANIC TYPE SITES HAVE COME TO THE SAME CONCLUSION, IT HAS TO BE THE A COMPUTER MODULE OR TRAFFIC CONTROL SYSTEM. SOMETHING TO DO WITH THE COMPUTER SYSTEM OR MODULES THEMSELVES. NO TROUBLE CODES THEREFORE NOTHING IS WRONG, IS NISSAN'S STANCE. FOR WHAT I HAVE READ, OTHER PEOPLE HAVE HAD SIMILAR PROBLEMS WITH THIS CVT TRANSMISSIONS. THIS HAS BEEN AN ONGOING PROBLEM FOR ME AND MY FAMILY AND NISSAN HAS NOT BEEN ANY HELP, WHICH SURPRISES ME. THIS IS A SAFETY ISSUE. IF YOU PULL OUT TO PASS IN ONCOMING TRAFFIC AND THE VEHICLE WON'T ACCELERATE IT IS DANGEROUS. IF YOU PULL INTO.THE LEFT LANE ON THE FREEWAY TO PASS AND CAN'T, IT IS DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231845July 15, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE DRIVING, A SAFETY LIGHT KEEPS COMING 'UNAVAILABLE FRONT RADAR OBSTRUCTION'. THIS HAPPENS EVEN WITHOUT ANYTHING BLOCKING THE RADAR. THIS ALSO CONTROLS THE CRUISE CONTROL AND IF NOT WORKING CC GETS DISABLED. IT ALSO CONTROLS EMERGENCY BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231945July 15, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE REAR END OF THE VEHICLE WAS COMPLETELY RUSTED AND THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL THE DEALER. THE VEHICLE WAS TAKEN TO DON FRANKLIN LEXINGTON NISSAN (859-263-5020, LOCATED AT 3360 RICHMOND RD, LEXINGTON, KY 40509) WHERE IT WAS DIAGNOSED THAT THE REAR CRADLE ASSEMBLY WAS RUSTED THROUGH AND WAS AT THE POINT OF BREAKING INTO TWO. THE CONTACT STATED THAT NO OTHER PART OF THE VEHICLE WAS RUSTED. THE CONTACT WAS ADVISED NOT TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000. THE CONSUMER STATED THE MANUFACTURER ADVISED THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, NO ASSISTANCE WAS OFFERED. *JS *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232150July 15, 2019
ENGINE, UNKNOWN OR OTHER
I WAS DRIVING AND RANDOMLY LOST POWER. NO POWERSTEERING, NO ACCELERATION, NO BRAKES, ALL OF THE LIGHTS ON THE DASH TURNED ON LIKE THE ENGINE SHUT OFF, AND THE KEY WAS TURNED BACK TO ELECTRICAL (WHILE IN THE MIDDLE OF DRIVING, I'M 100% SURE THE CAR TURNED OFF WITHOUT THE IGNITION KEY SWITCHING TO OFF). THIS HAS HAPPENED ABOUT 5 TIMES NOW. THE CODE P0345 ACTIVATED SHORTLY AFTER THE SECOND TIME IT HAPPENED. IT HAS HAPPENED WHEN DECELERATING/BRAKING, ACCELERATING, AND COASTING, LOW AND HIGH SPEEDS. I KNOW THERE ARE OTHER REPORTS OF THIS WITH MURANOS ON THE INTERNET AND APPARENTLY HAPPENS TO A FEW OTHER NISSANS. THIS STARTED IN EARLY JUNE, WHEN THE TEMPERATURES ARE ABOVE MID 80'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231128July 11, 2019
ENGINE
TAKATA RECALL, I CHANGED ALL THEE COIL PACKS, ALTERNATOR, STARTER, BATTERIES, OIL CHANGE ON TIME BUT THE CHECK ENGINE LIGHT WOULD NEVER GO OFF. THE CAR HAS STALLED ON ME SEVERAL TIMES ALMOST CAUSING ACCIDENTS (SEVERAL TIMES). MY CAR WOULD SMOKE SOOO BAD WHEN I STOP AND THAT WAS BECAUSE THE MOTOR KEPT DUMPING OIL IN 5HE THROTTLE. I AM AFRAID TO DRIVE THIS CAR BECAUSE IT MAY CATCH ON FIRE DUE TO THE EXTREME OIL LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230756July 10, 2019
SEATS
DRIVER SEAT REAR METAL SUPPORT FRAME BROKEN. I NOTICED WHEN MAKING A LEFT TURN THAT THE SEAT WAS SHIFTING. UPON INSPECTION I NOTICE THAT THE DRIVER SEAT LEFT REAR SEAT SUPPORT FRAME BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230329July 9, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THE SENSOR FOR THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, UNDERNEATH ONE OF THE HEAD LIGHTS. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT. ONE NIGHT, I WAS DRIVING HOME ON A CITY STREET, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. THERE WAS A MESSAGE ON THE DISPLAY STATING THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. THE CLOSEST CAR TO ME WAS 2-3 CAR LENGTHS AHEAD, AND IT HAD NOT STOPPED. THANKFULLY, THE STREET WAS NOT BUSY AT THE TIME, AND THERE WAS NO ACCIDENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO 2 NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE FIRST DEALER TOLD ME MY SENSOR WAS DIRTY, BUT THAT DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR IS DIRTY, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED, AND THE FRONT BRAKING SYSTEM WILL TURN OFF. THAT IS NOT WHAT HAPPENED TO ME. THE SECOND NISSAN DEALER DID A SOFTWARE UPDATE ON MY CAR AND RESET THE SENSOR. I KEEP BEING TOLD TO BRING THE CAR BACK IF THE ISSUE HAPPENS AGAIN, BUT THIS IS NOT THE KIND OF ISSUE YOU WANT TO WAIT TO HAVE HAPPEN AGAIN. WHAT IF I AM ON A BUSY STREET OR THE HIGHWAY? I COULD HAVE A SERIOUS ACCIDENT. PLEASE INVESTIGATE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230367July 9, 2019
SERVICE BRAKES
AS I WAS DRIVING ON THE HIGHWAY AND TRIED USING MY BRAKES I CONTINUALLY HAD TO DEPRESS MY BRAKE PEDAL ALL THE WAY TO THE FLOOR TO GET THEM TO START WORKING. ONCE I REACHED STOP AND GO TRAFFIC ON THE HIGHWAY I CONTINUED TO HAVE THIS PROBLEM WHERE TAPPING OR USING THE BRAKE PEDAL AS NORMAL DID NOT SLOW MY CAR DOWN AND I HAD TO KEEP PUSHING IT TO THE FLOOR IN ORDER TO KEEP FROM RUNNING INTO THE CAR IN FRONT OF ME. I BROUGHT THIS TO MY NORMAL MECHANIC WHO DRAINED BRAKE FLUID, CHECKED PADS, AND TESTED ALL CALIPERS WHICH DID NOT FIX THE PROBLEM. THEY FELT IT WAS THE ABS ACTUATOR THAT WAS THE PROBLEM AND RECOMMENDED I GO TO A DEALERSHIP. AT THE DEALERSHIP I RELAYED THIS INFORMATION AND THEY BEGAN LOOKING AT THE CAR. THEIR DIAGNOSIS IS THAT THE ACTUATOR ALLOWED AIR IN THE BRAKE LINE AND THAT AIR KEPT MY BRAKES FROM WORKING. SEEMS LIKE A COMMON PROBLEM AMONG NISSAN MURANO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230609July 9, 2019
SERVICE BRAKES
EXTENDED BRAKING DISTANCE. AFTER ABS DEPLOYMENT PEDAL TRAVELLED ALL THE WAY TO THE FLOOR AND BRAKING COMPROMISED. SAME ISSUE AS 2009 MURANO VOLUNTARY RECALL BY NISSAN. MASTER CYLINDER HAS BEEN REPLACED ON THIS VEHICLE TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230054July 8, 2019
UNKNOWN OR OTHER
FORWARD RADAR WHICH CONTROLS THE AUTOMATIC BRAKING SYSTEM AND CRUISE CONTROL STOPS WORKING FOR NO REASON - STATES RADAR NOT AVAILABLE, OBSTRUCTION, WHEN THE CAR IS IN MOTION. UNIT HAS BEEN REPLACED ONCE AND JUST STARTING NOT WORKING AGAIN. WHEN THIS HAPPENS THE CRUISE CONTROL GOES OFF AND THE CAR SLOWS DOWN QUICKLY. THIS IS A REAL SAFETY CONCERN FOR CARS BEHIND YOU AS BRAKE LIGHTS DO NOT COME ON WARNING THAT YOU ARE SLOWING DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230056July 8, 2019
FUEL/PROPULSION SYSTEM
TAKARA RECALL FUEL GUAGE DOESN'T WORK. IT IS STUCK ON HALF TANK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230060July 8, 2019
SUSPENSION
DURING AUTO INSPECTION: RIGHT FRONT AND LEFT FRONT LOWER CONTROL ARM BUSHINGS TEARING. PHOTOS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230071July 8, 2019
ENGINE
DURING AUTO INSPECTION: ENGINE TORQUE ROD TORN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230080July 8, 2019
SUSPENSION
DURING AUTO INSPECTION: REAR SHOCK ABSORBER LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229852July 7, 2019
ELECTRICAL SYSTEM
CHARGING SYSTEM PROBLEMS, HAVE REPLACED ALTERNATER AND BATTERY, STILL HAVE PROBLEMS THE CAR WILL DRIVE FOR 20 MIN AND THEN START ACTING UP LIKE LOSE OF POWER AND NOT GO ANYWERE THEN JUST DIE AT WORST TIME POSSIBLE, WENT THROUGH THE WHOLE THING BUNCH OF TIMES, DID A TEST OF CHARGING IT WILL READ 14 VOLTS BUT THEN WITHIN 20 MIN IT WILL QUIT CHARGING AND GO TO 12.3 AND JUST KEEP GOING DOWN UNTIL DEAD. IT SUCKS NOBODY HAS A SOLUTION THAT I CAN FIND BUT ALOT OF SAME ISSUES OUT THERE EXACT SAME BUT NO FIXES WHAT HAPPENING WITH THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229569July 5, 2019
UNKNOWN OR OTHER
HAPPENS AT LEAST ONCE A TRIP. THE FRONT RADAR, USED FOR COLLISION MITIGATION/INTELLIGENT CRUISE CONTROL, SHUTS OFF AND REPORTS OBSTRUCTION FOR NO APPARENT REASON. THIS RENDERS THE SAFETY SYSTEMS USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229640July 5, 2019
VISIBILITY/WIPER
TAKATA RECALL - DRIVERS SIDE VISOR DOES NOT SAY UP - DROPS DOWN AN IMPAIRS VISION - VERY DANGEROUS!! AFTER RESEARCHING ON THE INTERNET THERE ARE THOUSANDS OF NISSAN MURANO OWNERS THAT HAVE EXPERIENCED THE SAME PROBLEM. WHY IS THIS NOT A RECALL? ESPECIALLY SINCE IT'S SUCH A HUGE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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