Nissan Murano Complaints

5,967 consumer complaints on file.

#11318774March 20, 2020
STRUCTURE:BODY
HI JUST DISCOVERED MY 2005 MURANO HAS TOTAL RUST ON SUBFRAME TO THE POINT CAR UNSAFE TO DRIVE. ARE THERE ANY RECALLS FOR REPAIRS OR THIS OCCURRING FREQUENTLY. THIS IS A SERIOUS SAFETY HAZARD. IF IT WASN'T FOR MY MECHANIC FRIEND SOMETHING BAD COULD HAVE HAPPENED OR I COULD HAVE CAUSED AN ACCIDENT. I WAS DRIVING ON THE HIGHWAY ON DRY PAVEMENT AND WHEN GOING OVER BUMPS NOTICE CAR SHIFTING QUITE A BIT TO THE POINT OF ALMOST LOSING CONTROL. WHEN I PARKED MY CAR NOTICED ONE OF MY REAR TIRES WAS SLANTED INWARD. MY MECHANIC SAW IT AND SAID NOT TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318757March 19, 2020
SERVICE BRAKES, WHEELS
THERE WAS A STABILIZER THAT WAS NOT CONNECTED ON THE RIGHT FRONT SIDE. FOUND OUT WHEN I WAS IN THE MECHANICS. AS FOR THE BRAKES THEY HAVE WORN DOWN QUICKLY AND HAD PROBLEMS. INCLUDING A DRIVER SIDE REAR LINE. THE TIRE PRESSURE WARNING LIGHT REMAINS ON EVEN WHEN TIRES ARE BALANCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318555March 18, 2020
UNKNOWN OR OTHER
THE CAR CONTINUOUSLY CUTS OFF THE BRAKE LIGHT AND BATTERY LIGHT ARE ON WE HAVE REPLACED ALTERNATOR TWICE, ONCE REMANUFACTURED SECOND TIME BRAND NEW. ALSO REPLACED WITH BATTERY THATS WHEN THE LIGHTS CAME ON BEFORE THAT IT WOULD OCCASIONALLY HAVE A HARD TIME STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318376March 17, 2020
VISIBILITY/WIPER
SUNLIGHT REFLECTS OFF A RIDGE NEAR THE BACK OF THE HOOD DIRECTLY INTO THE DRIVER'S EYES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317966March 14, 2020
ELECTRONIC STABILITY CONTROL (ESC)
FRONT RADAR SYSTEM SUDDENLY TURNS OFF WHEN IN MOTION, BE IT ON A HIGHWAY OR STREET. FRONT RADAR/SAFETY/FRONT EMERGENCY BREAKING SYSTEM/CRUISE CONTROL DISENGAGES OR SHUTS OFF EVERYDAY/ IN MOTION AND DURING FF; 1. ON HIGHWAY AND ON CRUISE CONTROL ON A RANDOM AND FREQUENT BASIS WHICH ALSO DISENGAGES THE BREAKING ASSIST/FORWARD COLLISION BREAKING ASSIST 2. DURING SHARP TURNS 3. ON A HIGHWAY WHEN ANOTHER VEHICLE OVERTAKES OR VISE VERSA 4. INADVERTENTLY SHUTS OFF FROM TIME TO TIME. MADE COMPLAINS ALREADY DURING THE 1ST AND 2ND ROUTINE MAINTENANCE. 'DURING THE TIME OF 1ST VISIT/MAINTENANCE, CUSTOMER REP SAID THERE SYSTEM WAS DOWN AND I SHOULD GET BACK TO THEM. '2ND VISIT/MAINTENANCE, CUSTOMER REP SAID, THEY HAVE OTHER CUSTOMERS WITH SAME PROBLEM AND REPLACING THE SENSOR UNIT DOES NOT SOLVE IT, AND THEY ARE CURRENTLY LOOKING FOR A RESOLUTION, AND WILL KEEP IN TOUCH ONCE THEY HAVE THE SOLUTION. '3RD VISIT, THEY DID SOME TESTS AND CONFIRMED MY COMPLAINS, HOWEVER, CUSTOMER REP SAID THEY HAVE NO RECORDS OF MY COMPLAINS AND THE REASON WHY MY FRONT RADAR SENSOR IS NOT WORKING IS DUE TO THE INCURRED DAMAGES ON MY FRONT BUMPER ( FROM ON STREET PARKING). AND CUSTOMER REP SAID I HAVE TO PAY FOR THE REPAIR/REPLACEMENT OF THE SENSOR FOR $1400. SEEN A LOT OF SAME COMPLAINS ON FORUM WITH THE SAME DILEMMA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318065March 14, 2020
UNKNOWN OR OTHER
I WAS DRIVING MY MURANO ABOUT 40 MPH ON A FOUR-LANE DIVIDED ROAD IN CENTENNIAL CO AROUND 12:30 PM ON MARCH 13, 2020 WHEN I HEARD A VERY LOUD BANG RIGHT ABOVE MY HEAD. THE SKY WAS PERFECT CLEAR BLUE, SO NO CHANCE IT WAS HAIL. I KNEW INSTANTLY THAT MY SUN ROOF GLASS HAD SHATTERED. I HEARD PIECES OF IT ROLLING OFF THE CAR. I PULLED OFF ON TO THE FIRST SIDE STREET AND GOT OUT TO EXAMINE WHAT HAD HAPPENED. I SAW A HOLE IN THE SUN ROOF ABOUT 6 INCHES X 6 INCHES IN THE CENTER OF THE SUN ROOF. I INITIALLY THOUGHT SOMETHING HAD FALLEN OUT OF THE SKY AND HIT MY CAR, BUT I COULD TELL FROM HOW THE GLASS WAS POINTED UPWARD AROUND THE EDGES OF THE HOLE THAT A FORCE UNDERNEATH THE GLASS HAD SHATTERED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317817March 13, 2020
SERVICE BRAKES
THIS IS CONTINUOUSLY HAPPENING, IF I NEED TO HIT MY BRAKES QUICKLY, MY BREAK PEDAL BECOME SOFT AND I NEED TO PUSH THE PEDAL ALL THE WAY TO THE FLOOR. THIS HAS NOW OCCURRED IN MANY INSTANCES AND I DRIVE WITH TWO TODDLERS IN MY CAR. I'VE HAD THE DEALER TAKE A LOOK AT MY BREAKS WITH A WHOLE BREAK REHAUL, THIS IS STILL OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317843March 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE DRIVING MY 2018 NISSAN MURANO, ALL OF A SUDDEN MY VEHICLE BEGAN TO DE-ACCELERATE AND LOST IT'S ABILITY TO ACCELERATE. I IMMEDIATELY ATTEMPTED TO PULL ONTO THE MEDIAN OF THE HIGHWAY AND REALIZED THAT MY BRAKES WERE MALFUNCTUNCTIONING, BUT BY THEN MY VEHICLE WAS AT SUCH A LOW SPEED THAT THE BRAKES WERE ABLE TO STOP MY VEHICLE WHEN THE PEDDLE WAS DEPRESSED ALL THE WAY TO THE FLOORBOARD. THREE WARNING LIGHTS WERE INDICATED ON MY WARNING SCREEN AND MY RPM INDICATOR WAS BOUNCING UP AND DOWN. I CALLED MY DEALERSHIP (MY VECHICLE, WAS STILL UNDER FACTORY WARRANTY) AND THEY DIRECTED ME TO A NUMBER TO CALL FOR TOWING SERVICES. IN THE MEANTIME, I CRANKED MY CAR SEVERAL TIMES, AND EACH TIME THE SAME WARNING LIGHTS WERE ON, THE RPM INDICATOR CONTINUED TO BOUNCE, AND THE VEHICLE'S ENGINE WAS GEARED UP WHILE THE VEHICLE WAS SHAKING. AFTER MY VEHICLE WAS TAKEN TO THE DEALERHIP (PETRO NISSAN IN HATTIESBURG,MS) THEY TOLD ME THAT THE ONLY WAY THEY COULD DIAGNOSE AND REPAIR THE MALFUNCTION WAS TO "REPLICATE THE MALFUNCTION IN MY VEHICLE". AFTER THREE DAYS, THE DEALERSHIP SAID THAT THE MALFUNCTION WAS NOT REPLICATED SO THERE WAS NOTHING THE DEALERSHIP COULD TO REPAIR THE MALFUNCTION. THE DEALERSHIP ALSO REFUSED TO FURNISH ME WITH A LOANER CAR BECAUSE THE MALFUNCTION WASN'T DIAGNOSED. SO, I AM NOW IN A SITUATION WHERE MY CAR REMAINS UNSAFE TO OPERATE, BUT I CANNOT IN GOOD CONSCIENCE SELL OR TRADE IT IN AND ALLOW SOMEONE TO OPERATE THIS DANGEROUS VEHICLE. I AM IN A VERY PRECARIOUS SITUATION BUT CANNOT AFFORD TO SIMPLY SIDELINE THIS VEHICLE AND PURCHASE ANOTHER. NISSAN IS FORCING ME TO OPERATE A VEHICLE WHICH IS A DANGER TO THE OCCUPANTS OF THIS VEHICLE AND TO THOSE OTHERS ON THE STREETS AND HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317534March 11, 2020
SUSPENSION
THE REAR SUB FRAME IS RUSTED OUT AND NEEDS TO BE REPLACED. THERE ARE HUNDREDS OF COMPLAINTS ON THE SAME ISSUE WITH THE SUB FRAME RUSTING OUT ON THESE MURANO MODELS AND MAKING THE VEHICLE UNSAFE TO DRIVE. WHY WAS THIS ISSUE NEVER ADDRESSED WITH A RECALL WHEN THE SUB FRAME IS OBVIOUSLY DEFECTIVE WITH RUSTING OUT. NISSAN SHOULD REPLACE THESE DEFECTIVE PARTS AT THEIR EXPENSE, NOT MINE....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317304March 10, 2020
UNKNOWN OR OTHER
WE HAD OUR 2015 NISSAN MURANO AT A CERTIFIED NISSAN DEALERSHIP FOR SERVICE BECAUSE OF A SAFETY FACTORY RECALL ORDERED BY NISSAN. THE RECALL WAS FOR REPLACEMENT OF AN ABS ACCELERATOR. THE NISSAN CERTIFIED TECH INDICATED TO ME, WHEN LOOSENING THE STRUT BOLTS TO GET TO THE ABS ACCELERATOR THEY SNAPPED AND NOW THE STRUTS WOULD HAVE TO BE REPLACED AT A COST TO ME OF $700. I NOW HAVE AN UNSAFE VEHICLE WITH DEFECTIVE STRUT BOLTS AND AN ABS ACCELERATOR THAT NEEDS REPLACED UNLESS I COME UP WITH $700. THE STRUT BOLTS POSSIBLY WOULD OF NEVER BEEN AN ISSUE IF NISSAN HADN'T A RECALL FOR THEIR UNSAFE ABS ACCELERATOR. I CONTACTED NISSAN CUSTOMER SERVICE AND THE COULD NOT OFFER ANY ASSISTANCE WITH MY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317081March 9, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE DRIVING, MY PANORAMIC SUNROOF SUDDENLY EXPLODED. WHEN THE GLASS BROKE, IT BROKE OUTWARD AS IT WAS LIFTED WHEN I SAW IT WHEN I GOT TO MY DESTINATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316591March 6, 2020
AIR BAGS
AIR BAG LIGHT IS ON. TOOK IT TO AUTO SHOP AND THEY ARE STATING THE AIR BAG MODULE IS BAD AND NEEDS TO BE REPLACE. THE CAR HAVE NEVER BEEN IN AN ACCIDENT SO WHY WOULD IT NEED TO BE REPLACE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316267March 5, 2020
SERVICE BRAKES
EXPERIENCED SOFT BRAKE PEDALS AFTER THE ANTI-LOCK BRAKING SYSTEMS ACTIVATED FROM HITTING POTHOLES, MANHOLES OR ROUGH ROAD SURFACES. I WAS ABOUT THREE CAR-LENGTHS FROM THE CAR IN FRONT OF ME ON ROUTE 22 (MAJOR HIGHWAY), THAT WAS STOPPED AT THE RED LIGHT; THEREFORE, PUT ON MY BRAKES TO STOP. HOWEVER, WHEN I PUT ON MY BRAKES, MY BRAKE PEDAL HAD TO BE PRESSED ALL THE WAY TO THE FLOOR FOR THE VEHICLE TO COME TO A STOP. THIS NOW HAPPENS ON A CONTINUAL BASIS, WHEREBY I HAVE TO ALLOW MORE ROOM BETWEEN VEHICLES TO ALLOW STOPPAGE. I HAVE NOTICED THAT THE 2009 MODEL YEAR HAS THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316439March 5, 2020
POWER TRAIN
BROUGHT MY VEHICLE INTO THE SHOP FOR MAINTENANCE AND WAS TOLD THAT THE TRANSFER CASE IS LEAKING. THIS IS A KNOWN ISSUE WITH THE 2009-2014 MURANO AND THERE ARE NUMEROUS COMPLAINTS ACROSS SEVERAL FORUMS. THE TRANSFER CASE CANNOT BE REPAIRED AND HAS TO BE REPLACED. THE COST TO REPLACE IT BY THE DEALERSHIP IS $3500 AND THERE ARE NUMEROUS REPORTS THAT IF THE TRANSFER CASE IS NOT FIXED THE ENGINE WILL SEIZE UP AT HIGHWAY SPEEDS. WHILE I'M LUCKY THIS HASN'T HAPPENED TO ME, IT DOESN'T MEAN IT WON'T HAPPEN TO SOMEONE ELSE WHO IS UNAWARE THAT THEIR TRANSFER CASE IS LEAKING. THIS REPAIR IS ALSO NOT COVERED UNDER WARRANTY. THERE ARE REPORTS THAT THIS ISSUE IS ONLY WITH TRANSFER CASES MANUFACTURED BETWEEN 2009 AND 2014, WHICH SOUNDS LIKE A MANUFACTURER DEFECT. GIVE THAT WHY IS THIS NOT REQUIRED TO BE COVERED UNDER A RECALL, OR AT THE VERY LEAST THE WARRANTY? SOMETHING NEEDS TO BE DONE TO FORCE THE MANUFACTURER TO BE RESPONSIBLE FOR THEIR DEFECTIVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315795March 3, 2020
ENGINE, UNKNOWN OR OTHER
MY INTAKE HOSE KEEPS COMING OFF THE RESONATOR, LIKE COMPLETELY. MY CAR WILL LOSE POWER IMMEDIATELY WHETHER I'M DRIVING ON A HWY AT 70 MPH OR STOPPED AT A LIGHT. I LOSE POWER STEERING AND ITS DIFFICULT FOR ME TO PRESS DOWN ON THE BREAKS. I'M VERY LUCK I WAS IN THE POSITION TO BE ABLE TO PULL OFF THE HWY SAFELY. I HAVE TO TIGHTEN THE BRACKET TIGHT ENOUGH TO MAKE IT HOME. A LOT OF TIMES I'M UNABLE TO TIGHTEN IT GOOD ENOUGH AND IT WILL COME OFF AGAIN. MOST RECENT INCIDENT HAPPENED ON 3/2/2020 AT A TRAFFIC LIGHT. THIS HAS BEEN HAPPENING FOR THE BETTER PART OF A YEAR AND A HALF. VERY SCARY TO GO THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315891March 3, 2020
VEHICLE SPEED CONTROL
CRUISE CONTROL KICKS OFF WHILE DRIVING AND CAUSES DECELERATION. WILL NOT COME BACK ON UNTIL THE CAR IS STOPPED, TURNED OFF, THEN TURNED BACK ON. WET WEATHER MAKES IT A LOT WORSE. HAS PROGRESSIVELY GOTTEN WORSE. WILL KICK OFF AT LEAST TWICE WITHIN AN HOUR DRIVE TYPICALLY. UNACCEPTABLE AND NEEDS TO BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315561March 2, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FRONT RADAR UNAVAILABLE DUE TO OBSTRUCTION LIGHT ILLUMINATES AFTER APPROX 10-15 MIN OF DRIVING THOUGH NO OBSTRUCTION EXISTS. REAR HATCH BUTTON & OUTSIDE DOOR LOCK BUTTONS INTERMITTENTLY WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315568March 2, 2020
UNKNOWN OR OTHER
FRONT COLLISION SENSOR UNAVAILABLE OBSTRUCTION THIS WARNING AND THE ORANGE CRASH LIGHT SYMBOL RANDOMLY LIGHTS UP AND BEEPS WHEN THERE ARE NO OTHER VEHICLES, PEDESTRIANS OR OBJECTS AROUND ME. IT HAPPENS RANDOMLY WHEN DRIVING DOWN AN OPEN HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312188February 28, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY MURANO LOSES POWER WHILE STOPPED OR UPON ACCELERATION FROM A STOPPED POSITION. ALL MY VEHICLE LIGHTS INSIDE AND OUT FLICKER AND FLASH. THESES LIGHTS INCLUDE DOME, DASH, RADIO, OUTSIDE LIGHTS HEADLIGHTS, PARK LIGHTS, BRAKE LIGHTS. I'VE TAKEN IT TO THE DEALER FOR DIAGNOSTIC AND THEY ALWAYS SAY IT'S THE BATTERY. I'VE HAD 5 NISSAN BATTERIES IN 5 YEARS. I'VE HAD THE ALTERNATOR REPLACED WITH NO RELIEF FOR THE ELECTRICAL PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311585February 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I OWN A 2018 NISSAN MURANO SL. THERE IS A FRONT SENOR ISSUE THAT I HAVE BEEN EXPERIENCING EVER SINCE I PURCHASED THE VEHICLE, IN NOVEMBER 12, 2019. EVERY TIME I DRIVE IT, WITHOUT FAIL. SEEMINGLY RANDOM, I GET AN ERROR MESSAGE: "FRONT RADAR OBSTRUCTED" WARNING APPEARS ON PANEL. THE "COLLISION WARNING SYSTEM INACTIVE" ICON LIGHT COMES ON. AFTER A FEW MINUTES, THE WARNING MESSAGE GOES OFF; THE COLLISION WARNING SYSTEM LIGHT GOES OFF. THIS ERROR CONTINUES TO HAPPEN AGAIN ALMOST EVERY TEN MINUTES AFTER THE INITIAL ERROR MESSAGE FOR THE DURATION OF MY CAR TRIP. IT DOESN'T SEEM TO MATTER IF I'M TRAVELING ON A HIGHWAY OR COUNTRY ROAD.... OR EVEN AT A COMPLETE STOP....IT STILL HAPPENS NO MATTER WHAT, AS LONG AS THE VEHICLE IS TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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