Nissan Murano Complaints

5,967 consumer complaints on file.

#10495966January 31, 2013
ELECTRICAL SYSTEM, SUSPENSION, ENGINE AND ENGINE COOLING
ALL OF MY LOCKS NO LONGER WORK. I HAVE SEEN COUNTLESS COMPLAINTS ABOUT THIS VERY ISSUE AND NOTHING IS GETTING DONE ABOUT IT. I THOUGHT NISSAN WAS SUPPOSE TO BE ONE OF THE BEST OUT THERE. I'LL NEVER BUY ANOTHER NISSAN AGAIN IF THEY CONTINUE NOT TO ASSIST THEIR CUSTOMERS. I ALSO HAVE THE AIR INTAKE ISSUE, THANKFULLY THAT WAS RECALLED AND WILL BE FIXED. I HAD TO REPLACE THE FRONT STRUTS, OIL COOLER GASKET, FRONT SWAY BAR LINKS AND THE BATTERY HAS BEEN CHANGED 3 TIMES NOW. VERY DISAPPOINTED WITH NISSAN AND SO EMBARRASSED TO EVEN TALK ABOUT THE ISSUES WITH THIS CAR. :( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495261January 30, 2013
SEATS
I WAS DRIVING ON THE HIGHWAY WHEN THE INCIDENT OCCURRED. I BRAKE BECAUSE THERE WAS TRAFFIC AHEAD WHEN ALL OF A SUDDEN I FELT A POP AND THE SEAT DIPPED DOWN AND BACK. I ALMOST CRASHED DUE TO THE DISTRACTION OF THE SEAT BRAKING AND BRACING MYSELF SO THAT I DIDN'T FALL. THE SEAT THEN BEGAN TO ROCK BACK AND FORTH. I HAD TO SUSTAIN THE SEATS WITH BRICKS UNDERNEATH THE SEAT SO THAT I CAN BE ABLE TO DRIVE. I IMMEDIATELY WENT TO THE DEALER AND THE RESPONSE FROM THE DEALER WAS THAT THEY ARE AWARE OF THE ISSUE AND THAT THE OTHER REPLACEMENT SEATS HAVE THE SAME ISSUE. HE BASICALLY TOLD ME "DON'T WASTE YOUR MONEY ON A NEW SEAT BECAUSE IT WILL HAPPEN AGAIN". THIS IS A VERY SERIOUS SAFETY HAZARD AND IS BEYOND ME THAT NISSAN WILL NOT DO A RECALL ON THIS! IT IS AMAZING THAT SOMEONE HAS TO DIE IN ORDER FOR SOMETHING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494574January 24, 2013
VISIBILITY/WIPER
WHEN THE TEMPERATURE IS LESS THAN 30 DEGREES, IT APPEARS THAT THE PIPES/HOSES BY WHICH THE WINDSHIELD WASHER FLUID CIRCULATES TO THE FRONT WINDSHIELD FREEZE. THE WINDSHIELD WASHER FLUID IS FINE, BUT THE DRIVER CAN'T WASH THE WINDSHIELD BECAUSE THE WINDOW WASHER FLUID DOESN'T COME OUT. THIS PRESENTS A VERY DANGEROUS CONDITION WHEN IT SNOWS AND THE STREETS HAVE BEEN TREATED. THE SLUSH/DIRTY SNOW FLOATING FROM OTHER CARS STICKS TO THE WINDSHIELD, AND THE WINDSHIELD GLASS GETS VERY DIRTY TO THE POINT THAT THE DRIVER CAN'T SEE WHERE HE/SHE IS DRIVING. I HAVE CALLED NISSAN AND THEY RECOMMENDED TAKING THE CAR TO A GARAGE AND KEEPING IT RUNNING FOR TWO HOURS UNTIL THE PIPES THAW OUT. I DON'T HAVE A GARAGE, I AM AT WORK, AND I NEED TO DRIVE BACK HOME IN A SLUSHY SNOWY DAY, BUT I CAN'T WASH THE WINDSHIELD WITH THE WINDOW WIPERS BECAUSE THE FLUID IS NOT COMING OUT TO BE ABLE TO WASH IT. FRANKLY, I AM AFRAID TO DRIVE BACK HOME. THE PIPES NEED TWO HOURS TO THAW OUT. IT IS UNBELIEVABLE! MY RIDE TO WORK IS 30 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493727January 22, 2013
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 72 MPH, SHE HEARD A LOUD THUMP AND THE DRIVER'S SIDE SEAT FRACTURED AND MOVED FROM LEFT TO RIGHT. THE CONTACT RECEIVED INJURIES TO HER HIP. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THEY ADVISED HER THAT THE FRONT DRIVER'S SEAT NEEDED A NEW UNDER CARRIAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. THE CURRENT MILEAGE WAS APPROXIMATELY 121,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493671January 21, 2013
SEATS
WHILE EXITING MY CAR AS I WAS GOING TO STAND FROM MY SEAT I HEARD A 'SNAP' AND THE SEAT DROPPED DOWN A FRACTION IN THE REAR LEFT HAND SIDE. NOW MY SEAT IS VERY, VERY WOBBLY. THIS IS EVIDENTLY A VERY COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493536January 20, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
FOR THE SECOND TIME IN 6 MONTHS, MY SUNROOF EXPLODED. THE FIRST TIME WAS IN JULY, 2012, AND I WILL FILE A SEPARATE REPORT FOR THAT INCIDENT.. BOTH TIMES THE DEALER SAID THEY WERE NOT RESPONSIBLE. OUT OF THE BLUE, IT SOUNDED LIKE A GUN SHOT, IT WAS SO LOUD. THE GLASS WAS PUSHED UP WITH THE FORCE, WITH A BIG CIRCLE OF GLASS MISSING. I WAS NOT FOLLOWING ANOTHER CAR AND THERE WAS NO STONE KICKED UP AS CLAIMED BY THE DEALER. WITH THE COLD AIR OUTSIDE, THE GLASS WAS PUSHED UP WITH THE PRESSURE. THE FIRST TIME IT HAPPENED WAS IN THE SUMMER, AND WITH THE PRESSURE, THE GLASS WAS PUSHED INWARD. THIS SEEMS TO BE A DESIGN FLAW, AS MANY OTHERS ON THE INTERNET HAVE CLAIMED THE SAME PROBLEM, EVEN THOUGH THE DEALERS CLAIM THEY HAVE NOT HEARD OF THIS PROBLEM. THIS PROBLEM SHOULD NOT BE IGNORED, AS SOONER OR LATER THIS ISSUE WILL RESULT IN SERIOUS ACCIDENTS, POSSIBLY A FATALITY, AND IT WOULD BE DIFFICULT FOR NISSAN TO SAY THEY WERE NOT AWARE OF THIS PROBLEM. IT IS OUTRAGEOUS THAT I AM AFRAID TO DRIVE THIS CAR WHEN AT ANY TIME, THE SUN ROOF MAY ONCE AGAIN EXPLODE FOR NO APPARENT REASON. THIS DANGEROUS SITUATION IS NOT WHAT I SIGNED UP FOR WHEN I BOUGHT THIS CAR AND I AM UPSET THAT THIS PROBLEM IS NOT BEING ACKNOWLEDGED BY NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493539January 20, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THIS REPORT IS IN CONNECTION WITH REPORT #10493536. THIS IS THE FIRST TIME MY SUN ROOF EXPLODED FOR NO APPARENT REASON. NO STONE WAS KICKED UP AND I WAS NOT FOLLOWING ANOTHER CAR. SEEMS LIKE A DESIGN FLAW IN THIS MODEL. SIX MONTHS LATER, ON 1/11/13, THE SAME THING HAPPENED, MUCH TO MY FRUSTRATION. I JUST REALIZED I PUT THE DATE OF THAT REPORT AS 2012 BUT SHOULD BE 2013. SEEMS LIKE SOME SORT OF PRESSURE FROM WITHIN IS CAUSING THIS PROBLEM, BUT THIS DANGEROUS SITUATION NEEDS TO BE FIXED. BOTH TIMES, THE INTERIOR SHADE WAS CLOSED, OR THE CONSEQUENCE OF GLASS SHOWERING DOWN ON ME AND MY CHILD WHILE TRAVELING AT 65 MPH IS NOT SOMETHING I CARE TO THINK ABOUT. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493514January 19, 2013
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
PASSENGER DOOR DOES NOT LOCK OR UNLOCK FROM THE OUTSIDE. REAR HATCH DOOR DOES NOT UNLOCK AND WILL NOT OPEN. I CHECKED ONLINE AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT NISSAN MURANO LOCK ACTUATORS POSING PROBLEMS AND NOT WORKING. NISSAN DEALERSHIPS CHARGE APPROXIMATELY $500 TO FIX EACH ACTUATOR, WHICH SEEMS EXTREMELY UNFAIR CONSIDERING IT APPEARS TO BE SUCH A COMMON DEFECT. THIS IS NOT ONLY AN UNNECESSARY AND PREVENTABLE PROBLEM, BUT CAN BE AN EXTREMELY SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493448January 18, 2013
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN THE FRONT DRIVER'S SIDE SEAT COLLAPSED TOWARD THE DRIVER'S SIDE DOOR. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. UPON RESTARTING, THE VEHICLE RESUMED WITH A FRACTURED SEAT BRACKET. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC, WHO ADVISED THAT THE SEAT FRAME WOULD NEED TO BE REPLACED. THE TECHNICIAN WELDED THE SEAT BRACKET BACK TO THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493283January 17, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOOR LOCK ACTUATORS FAIL TO LOCK DOORS WITHIN SHORT PERIOD OF TIME. ALSO AFFECTED GAS FILL DOOR BECAUSE IT IS CONNECTED WITH AN ELECTRICAL SOLENOID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492374January 13, 2013
SERVICE BRAKES
WHEN I MOVED FROM A CLEAN SURFACE PARKING LOT INTO ONE THAT HAD SNOW I FELT THE WHEELS PULSATE (I JUST ACCELERATED TO TURN INTO THE LOT. I MOVED IN THE LOT TO A PARKING SPACE AND STOPPED WITHOUT A PROBLEM.) RETURNING TO THE CAR.(WHICH NEEDS A BRAKE PEDAL APPLICATION TO START) I PROCEEDED OUT OF THE LOT AND UPON MY !ST BRAKE APPLICATION THE BRAKE PEDAL TRAVELED ALMOST TO THE FLOOR. MY HUSBAND CHECKED THE BRAKE FLUID LEVEL WHICH WAS AT THE FULL MARK.THERE WAS A FULL PEDAL IF IT WAS PUMPED A COUPLE OF TIMES. HAD A FLATBED TAKE TO THE MECHANIC. HE CHECKED FOR LEAKS,FOUND NONE.CHECKED WHEEL BEARING PLAY AND FOUND OK. HE THAN BLEED THE BRAKE SYSTEM AND THE BRAKE PEDAL OPERATES AT THE POSITION BEFORE THE HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492308January 11, 2013
SEATS
I SAT DOWN IN THE DRIVERS SEAT, STARTED TO PULL OUT OF THE PARKING LOT AND HEARD A CRACKING SOUND AND FELT THE LEFT REAR OF THE SEAT DROP DOWN 1-2 INCHES. THE SEAT ROCKS FROM SIDE TO SIDE WHILE DRIVING. AFTER LOOKING IN THE AREA OF THE PRIOR LOUD CRACKING SOUND, I FOUND THE LEFT REAR SEAT BRACKET IS BROKEN. THIS IS VERY UNSAFE. THERE ARE HUNDREDS OF REPORTS ON THE INTERNET OF THIS PART FAILING IN MANY YEARS OF THE MURANO VEHICLE AND AN UPDATED STRONGER PART IS NOW AVAILABLE. THIS HAS BEEN AN ON GOING PROBELM WITH THE MURANO AND FEEL THIS TYPE OF INCIDENT SHOULD BE THE SUBJECT OF A RECALL AND REPAIRED FOR NO COST TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492155January 10, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE LOCKS ON THE DOORS WILL SPORADICALLY LOCK OR UNLOCK AND I AM AFRAID MY CHILD MAY GET LOCKED IN THE CAR ONE DAY IF KEYS ARE LEFT IN PASSENGER SEAT WHEN WALKING AROUND VEHICLE TO GET CHILD. THIS POSES A SERIOUS THREAT TO CHILDREN OR ANYONE IN AN UNSURE ENVIRONMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492178January 10, 2013
SEATS, ELECTRICAL SYSTEM
2005 NISSAN MURANO SL WITH ONLY 58,000 MILES ON IT HAS THE SEAT DEFECT WHERE IT IS STUCK AND WON'T MOVE FORWARD AND BACK. IT APPEARS THAT THE BRACKET SYSTEM ATTACHMENT TO THE FLOOR HAS BECOME BROKEN. THIS IS A DANGEROUS MANUFACTURE DEFECT THAT CAN CAUSE ACCIDENTS AND THE CAR TO BE UNABLE TO DRIVE. THE REPAIR FOR THIS IS QUOTED AT $1,500. NISSAN SHOULD RECALL THESE AND FIX THEM ON THEIR OWN COST, NOT THE CONSUMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492108January 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND WAS INFORMED THE CONTACT THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 63,060.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491803January 8, 2013
AIR BAGS, SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT WHILE PARKED, THE FRONT DRIVER SEAT BRACKET FRACTURED AND THE SEAT ROCKED FROM SIDE TO SIDE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND STARTED FLASHING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE SEAT BRACKET AND ZONE SENSOR WOULD HAVE TO BE REPLACED. THE SEAT WAS REPAIRED BUT NO FURTHER REPAIRS WERE COMPLETED. THE APPROXIMATE FAILURE MILEAGE WAS 80,952 .... UPDATED 03/08/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491863January 8, 2013
SEATS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE FRONT DRIVER'S SEAT FRAME BRACKET FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE AND THAT THE DRIVER'S SEAT FRAME BRACKET WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491624January 7, 2013
ELECTRICAL SYSTEM, POWER TRAIN
I WAS STOPPED AT TRAFFIC LIGHT, WHEN LIGHT TURNED GREEN I BEGAN TO ACCELERATE. I BEGAN TO SMELL BURNING THRU AIR VENTS AND THEN AT ABOUT 40 MPH THE CAR WOULD NOT RESPOND TO MY ACCELERATION OF GAS PEDAL. I HAD LOST ALL POWER AND CONTROL OF VEHICLE. THE CAR BEHIND ME HAD TO SWERVE SUDDENLY TO AVOID ME AND IT ALMOST CAUSED A SERIOUS WRECK WITH MY 4 CHILDREN INSIDE. I HAD BATTERY CHECKED AND ALTERNATOR CHECKED AND WAS TOLD ALTERNATOR WAS BAD. WELL I REPLACED ALTERNATOR AND WOULDN'T YOU KNOW IT 2 WEEKS LATER, THE SAME INCIDENT OCCURRED, I WAS GOING ABOUT 35-40 MPH AND IT JUST QUIT AGAIN. AND AGAIN MY 4 KIDS WERE INSIDE AS I WAS DRIVING THEM TO SCHOOL! I'VE CALLED TO INQUIRE ABOUT THE RECALL FOR THIS ISSUE AND AM TOLD MINE DOESN'T QUALIFY. I'VE SEEN SO MANY PEOPLE WITH THIS ISSUE. WHY ISN'T IT BEING ADDRESSED. WILL IT TAKE HAVING MY 4 KIDS INSIDE INVOLVED IN AN AWFUL WRECK? WE NEED SOMEONE TO HELP WITH THIS BEFORE SOMETHING BAD HAS TO HAPPEN!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491734January 7, 2013
SEATS
I WAS TURNING AND NOTICE THAT MY SEAT WAS MOVING. ROCKING MOTION AND IS NOT SECURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490987January 4, 2013
ENGINE, POWER TRAIN
I STARTED HEARING A RATTLE WHEN UNDER ACCELERATION AND COULD NEVER FIND THE CULPRIT. IT STARTED JINGLING LIKE CHANGE IN SOMEONE POCKET SO I LOOKED AGAIN AND NOTICE A PIECE OF THE IDLER PULLEY BRACKET GOING IN CIRCLES AROUND THE ADJUSTMENT SCREW. I LOOKED UP ONLINE ONLY TO YET ANOTHER UNDER DESIGNED PART BY NISSAN. THIS PART FAILING CAN CAUSE SERIOUS DAMAGE AND EVEN WRECKS IF NOT FIXED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Murano