Mercury Sable Complaints

5,381 consumer complaints on file.

#10451241March 12, 2012
VEHICLE SPEED CONTROL
I REGISTERED THIS COMPLAINT BEFORE VIA TELEPHONE. NOW I SEE THAT THE NHTSA IS LOOKING INTO FORD TAURUS WITH THE SAME ACCELERATION PROBLEM. THE PROBLEM IS THE E-RING ON THE END OF THE CRUISE CONTROL CABLE. EVEN THOUGH YOU'RE NOT USING THE CRUISE CONTROL, IF THE E-RING FAILS THE CABLE GETS CAUGHT AND THE CAR ACCELERATES. THIS HAPPENED A FEW TIMES AND WHEN I BROUGHT IT IN, THE DEALER COULDN'T FIND THE PROBLEM. THERE'S A COVER OVER THE CRUISE CONTROL CABLE WHERE THE E-RING IS. I RIPPED OFF THE COVER AND WORKED THE ACCELERATOR BY HAND AND SAW THE PROBLEM. I NEVER REPLACED THE E-RING AND JUST TIED OFF THE CRUISE CONTROL CABLE AND NOT USE THE CRUISE CONTROL. I HAVEN'T HAD ANY PROBLEMS SINCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451230March 12, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARNING. THE FAILURE STOPPED WHEN THE VEHICLE WAS PLACED IN NEUTRAL. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE MECHANIC CONFIRMED THAT THE KICK DOWN CABLE FOR THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 58,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449241February 24, 2012
SUSPENSION
THE VEHICLE THAT I DRIVE (2001 SABLE) WAS FOUND TO HAVE BROKEN REAR COIL SPRINGS AT THE BRAKE SHOP AND WAS CORKSCREWING TOWARDS MY SIDEWALLS (65K). MY WIFE WAS CARRYING MY DAUGHTER IN THE BACKSEAT FOR A ONE-HOUR COMMUTE EVERYDAY BEFORE THIS WAS NOTICED (700 TO REPAIR). ABOUT TWO DAYS AGO MY FRONT COIL SPRINGS WERE FOUND TO BE FRACTURED WHILE VISITING A LOCAL ALIGNMENT SHOP BECAUSE I FOUND THE TIRES TO BE WEARING UNEVENLY (80K). I CALLED FORD TO COMPLAIN AND SAID THE RECALL ON THE VEHICLE HAD EXPIRED AND THAT IT WAS A CUSTOMER COURTESY TO EXTEND THAT TO TEN YEARS OR 140K AND I WAS A YEAR TOO LATE. SHE ALSO SAID THAT ENGINEERS REVIEW THESE REPORTS AND SOMETIMES REOPEN CLAIMS. I EXPLAINED TO HER THAT I WAS POSTING WITH NHTSA BECAUSE MANY FAMILIES ARE BEING PLACED AT RISK IN THESE VEHICLES - WE DID NOT MAKE THE DEFECTIVE PARTS, THEY DID. AND THEY SHOULD BE GOOD ABOUT MAKING THE REPAIR. IT HAS VERY LITTLE TO DO WITH AGE AND MORE TO DO WITH MANUFACTURING PROCESSES THAT THEY CLAIM ARE PROTECTED BY PRIVACY LAWS. I WILL NOT BE USING THEIR OEM PARTS TO REPLACE THE FRONT STRUTS AND SPRINGS - MY CHOICE - AND WILL ONLY USE AFTERMARKETS PARTS FROM NOW ON. LAST FORD I WILL EVER PURCHASE. WHO WANTS THEIR FAMILY PUT AT RISK OVER A 200.00 SPRING WHILE A MULTIBILLION DOLLAR COMPANY IGNORES THEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448807February 21, 2012
AIR BAGS
I WAS TRAVELING IN THE PASSING LANE OF A HIGHWAY WHEN THE VEHICLE IN FRONT OF ME SLAMMED ON HER BRAKES. I SLAMMED ON MY BRAKES BUT SKIDDED INTO THE BACK OF HER VEHICLE AT APPROXIMATELY 50 MPH. I WAS THRUST FORWARD AND BACK IN MY SEAT AND SUFFERED INJURIES TO MY NECK AND BACK. I WENT TO THE HOSPITAL BY AMBULANCE BECAUSE I COULD NOT MOVE FROM THE HEAD DOWN TO MY WAIST. I THOUGHT I BROKE MY NECK. THE WHOLE FRONT END OF MY CAR IS SMASHED IN AND THE AIRBAGS DID NOT DEPLOY! I HAVE TORN LIGAMENTS IN MY NECK AND NUMBING IN MY HANDS AND FEET DUE TO INJURIES. I AM DIAGNOSED WITH SPRAINED LIGAMENTS AND WHIPLASH AND LUCKILY NO BREAKS. I HAVE ADVANCED DEGENRATIVE CERVICAL DISEASE IN MY NECK WHICH NOW MAKES THE PAIN UNBEARABLE SINCE THE CRASH! IT'S ONLY BEEN SEVERAL DAYS BUT THE ISSUE OF THE AIRBAG IS REALLY BOTHERING ME! I CAN'T BELIEVE I HAVE AIRBAGS INSTALLED AND THEY DIDN'T WORK!!! WHAT GOOD ARE THEY??? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10447483February 11, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE, POWER TRAIN
IDLES, MAKES NOISES, VIBRATES, DRIVES BY ITSELF WITH OUT STOPPING DURING IDLING, DON'T SHIFT INTO GEARS PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447311February 9, 2012
POWER TRAIN
I WAS DRIVING TO WORK ON THE EVENING OF JANUARY 23, 2012 WHEN I TURNED THROUGH A STOP LIGHT PRESSED ON THE GAS PEDAL AND THE CAR MADE A VROOM NOISE LIKE IT WANTED TO GO BUT THERE WAS NO POWER. THE CAR NEVER DIED. I COASTED DOWN THE HILL ONTO A SIDE STREET. THE CAR WAS TOWED TO A TRANSMISSION REPAIR COMPANY. WE ENDED UP HAVING TO HAVE THE TRANSMISSION TORQUE CONVERTER REPLACED. WE WERE TOLD THAT THIS IS UNUSUALLY FOR A CAR OF THIS AGE. I CHECKED FOR RECALLS AND THERE IS NOT ONE FOR MY MAKE AND MODEL BUT THERE IS ONE FOR THE FORD FREESTAR. I AM JUST WONDERING SINCE THIS IS A FORD PRODUCT THAT THE SAME TORQUE CONVERTER COULD HAVE BEEN USED IN MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446782February 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LOOSE POWER WHILE ATTEMPTING TO ENTER THE HIGHWAY. THE CONTACT WAS ABLE TO EXIT THE HIGHWAY WITHOUT INCIDENT AND WHILE STOPPED AT A TRAFFIC LIGHT, THE RPMS BEGAN TO INCREASE TREMENDOUSLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445730January 29, 2012
SUSPENSION
I WAS BACKING OUT OF MY GARAGE WHEN I IMMEDIATELY BECAME AWARE THE VEHICLE WAS NOT MOVING NORMALLY, THE FRONT DRIVERS SIDE TIRE WAS COMPLETELY FLAT. WHEN I WAS CHANGING THE TIRE I NOTICED THE SPRING HAD BROKEN AND PUNCTURED AND RUINED THE TIRE. THIS EVIDENTLY HAPPENED WHILE THE CAR WAS PARKED IN THE GARAGE AS I HEARD NO NOISE FROM THE BREAKING SPRING OR ESCAPING AIR. I FEEL FORTUNATE THIS HAPPENED IN THE GARAGE AND NOT AT HIGHWAY SPEEDS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445667January 28, 2012
SUSPENSION
THE FOLLOWING ADDRESSES AN ISSUE I ENCOUNTERED WITH MY VEHICLE, A 2002 MERCURY SABLE. ON JANUARY 12TH, 2012, I WAS DRIVING ON A TWO WAY ROAD DURING A HEAVY SNOWSTORM. I WAS TRAVELING ABOUT 35 MILES PER HOUR, WHICH WAS BELOW THE SPEED LIMIT, DUE TO THE ROAD CONDITIONS. AT THIS TIME, I HEARD A LOUD NOISE AND EXPERIENCED A LOSS OF CONTROL OVER MY VEHICLE. AFTER PULLING OVER, I INVESTIGATED THE NOISE AND DISCOVERED THAT THE FRONT RIGHT TIRE WAS COMPLETELY SHREDDED AND PARTIALLY OFF THE RIM. I TOWED THE CAR TO A REPAIR SHOP AND LEARNED THAT THE SUSPENSION SPRING BROKE AND PUNCTURED THE TIRE AND DAMAGED THE STRUT. THIS IS ALSO A YEAR AND A HALF AFTER I HAD A SIMILAR PROBLEM WITH THE FRONT LEFT SPRING. NEITHER THE STRUT NOR THE TIRES WERE DAMAGED DURING THIS EVENT AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444669January 20, 2012
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
COIL SPRING BROKE. IT ALMOST PUNCTURED THE TIRE...UPDATED 01/25/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443759January 13, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
OUTSIDE LIGHTS WILL NOT GO OFF NEED NEW STOP LAMP AND AIR FILTER BOTH PARTS WERE RECALLED IN 2004 AND SHOULD BE REPLACED WITH NEW FOR FREE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443456January 11, 2012
SUSPENSION
DRIVER BACKING OUT OF PARKING SPACE WHEN HEARD METALLIC GRINDING SOUND FOLLOWED BY A BANG. THEN WE HEARD THE SOUND OF METAL ON PAVEMENT. WHEN GOT OUT OF CAR THE DRIVERS SIDE OF THE CAR WAS SITTING SO LOW THAT I COULD NOT GET A JACK UNDER IT. THE DRIVER FRONT TIRE WAS COMPLETELY SHREDDED ON THE INSIDE OF THE WHEEL WELL. IT IS COSTING US $700 TO REPAIR. AS PER ODI RESUME EA 08-18 DOCUMENT UNDER REASON FOR CLOSING THE FOLLOWING SENTENCE APPEARS, "THE COIL SPRINGS IN THE SUBJECT VEHICLES ARE DEFECTIVE." EVEN IF THERE IS NO REAL DANGER TO TRAFFIC SAFETY IT IS STILL AND ISSUE THAT FORD SHOULD BE REQUIRED TO ADDRESS, WE AS THE DRIVING PUBLIC SHOULD NOT HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. ALSO IF FORD WANTS TO KEEP THEIR CUSTOMERS THEY SHOULD ADDRESS PROBLEMS SUCH AS THIS. WE ARE THINKING OF LOOKING TO TOYOTA OR HONDA FOR OUR NEXT CAR AFTER DRIVING FORDS SINCE 1997. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443260January 10, 2012
STEERING
RECENTLY I WROTE YOU ABOUT MY 2008 SABLE IT HAS ONLY 16,000 MILE ON IT AND I WAS HAVING PROBLEMS WITH THE STEERING STIFFENS UP WHILE DRIVING. I DID SOME INVESTIGATING AND HAD IT DIAGNOSED BY A REPUTABLE PERSON. IT WAS THE POWER STEERING PUMP AND RACKET PINION BAR. I DID NOT GO TO THE DEALER BECAUSE IT WAS OUT OF WARRANTY. YOU IN TURNED SENT MY COMPLAINT TO FORD AND THEY WROTE BACK SAYING THEY WERE SORRY AND I SHOULD OF TAKEN TO A DEALERSHIP SO THEY CAN DOCUMENT IT. I JUST FELT SINCE IT WAS OUT OF WARRANTY I WOULD GO TO SOMEONE REPUTABLE BECAUSE IT WOULDN'T SO COSTLY TO HAVE REPAIRED. I JUST WANTED TO PASS SOME INFO TO THE NHTSA ON FOR SAFETY REASONS. MAYBE THE PROBLEM DOCUMENTED [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442282January 3, 2012
SUSPENSION, STEERING
THE WHEEL STIFFENS UP WHILE MAKING A TURN. ALSO WHEN SITTING STILL/STOPPED THE WHEEL COMPLETELY FREEZES UP. THE BALL JOINTS, BEARINGS, AND RACKET PINION WAS CHECKED OUT BY A MECHANIC AND THE CONCLUSION HE CAME TO WAS HE THINKS IT COULD BE THE POWER STEERING PUMP HAS FAULTED. THIS STARTED IN THE BEGINNING OF NOVEMBER AND CURRENTLY IS GETTING WORSE. DUE TO THE CAR ONLY HAVING 16,000 MILES AND HE HEARD OF THIS HAPPENING TO OTHER MERCURY'S WE WERE WONDERING IF THERE IS ANY SORT OF RECALL, AND IF THERE ISN'T IF THIS PROBLEM COULD BE NOTED FOR FUTURE REFERENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442063January 2, 2012
STRUCTURE:BODY
I BELIEVE THIS CAR WAS INCLUDED IN A RECALL FOR FAULTY BOLTS HOLDING THE ENGINE FRAME(REAR BOLTS. I PURCHASED THE CAR IN OCTOBER OF 2006. IN DECEMBER OF 2011 I TOOK IT TO A FORD DEALER FOR A STEERING PROBLEM AND THEY TOLD ME THEY WOULD HAVE TO REPLACE THE REAR BOLTS AND IT COST ME ALMOST $400 DOLLARS. JUST RECENTLY I DISCOVERED THIS CAR HAD BEEN INCLUDED IN THE, I BELIEVE 1998 RECALL NOTICE FOR REPLACING THE REAR BOLTS BECAUSE OF THE DANGER OF THEM RUSTING OUT. MY QUESTION IS: IS THERE THE POSSIBILITY THAT I CAN STILL BE COVERED UNDER ANY FORD/MERCURY TERMS, SOMETHING LIKE A FORD MOTORS GOODWILL PROGRAM. ONE BOLT WAS COMPLETELY RUSTED AND BROKEN AND THE OTHER JUST RUSTED BUT NOT YET BROKEN. SHOULD THE FORD/MERCURY DEALER I BROUGHT THE CAR TO HAVE KNOWN THAT THIS WAS A RECALLED VEHICLE AND DISCUSSED THIS WITH ME. MILEAGE AT THAT TIME WAS 79,524. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441784December 30, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH ADJUSTABLE PEDALS THAT WOULD INTERMITTENTLY BECOME STUCK. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441346December 27, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT AFTER TAKING THE VEHICLE IN FOR A ROUTINE WHEEL ALIGNMENT, HE WAS ADVISED THAT THE REAR SPRINGS WERE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 88,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440458December 19, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440280December 17, 2011
SUSPENSION
LEFT FRONT COIL SPRING BROKE, CUTTING AND RUINING TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440288December 17, 2011
POWER TRAIN
CAR WOULD JERK GOING INTERSTATE SPEED OF 70MPH. FELT LIKE IT WAS GOING INTO NEUTRAL AND BACK IN TO GEAR. DID THIS ABOUT FOUR TIMES AND I MEAN IT IS HARD, WILL SCARE YOU TO DEATH IF YOUR IN THE CAR. AFTER IT DID THIS ABOUT FOUR TIME OVER AN HOUR, THE TRACTION CONTROL AND SERVICE LIGHT CAME ON AND STAYED ON THE REST OF THE TRIP. THIS IS A USED CAR I JUST BOUGHT, SO IM NOT SURE IF IT WILL CONTINUE TO DO THIS. BUT I AM AFRAID TO DRIVE IT ON THE INTERSTATE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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