Mercury Sable Complaints

5,381 consumer complaints on file.

#10579671April 14, 2014
VEHICLE SPEED CONTROL
OUR SABEL STATION WAGON CONTINUED TO ACCELERATE AFTER REACHING HIGHWAY SPEED. THE BRAKES COULD NOT SLOW IT, SO I HAD TO TURN THE IGNITION OFF TO SLOW, AND ON AGAIN TO REGAIN BRAKES AND STEERING. I WAS ABLE TO PULL OFF THE NEXT EXIT AND INTO THE PARK AND RIDE. RAISING THE HOOD I FOUND THE THROTTLE CABLE HOUSING WAS OUT OF ITS SOCKET AND HOLDING THE THROTTLE OPEN. I PUT IT BACK IN AND PUT SOME TAPE ON IT TO KEEP IT IN. KOONS FORD ANNAPOLIS PERFORMED SERVICE BULLETIN NO.: CSP-13B04B ON 26 JULY 2013 TO CORRECT THIS PROBLEM. THE FIX DID NOT WORK. COMPONENT(S): VEHICLE SPEED CONTROL NHTSA ID NUMBER: 10052600 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575990March 31, 2014
POWER TRAIN
I LEFT HOME FOR WORK. ALL PARTS OF VEHICLE WORKING FINE. I PUT MY BLINKERS ON TO MAKE A LEFT TURN, WHICH I EXECUTED. HALF-WAY DOWN THE STREET, THE CAR BEGAN TO LOSE POWER, BUT WAS STILL RUNNING. I TRIED SHIFTING TO ANOTHER GEAR - NOTHING. THERE WAS NO WARNING, NO SOUND, JUST NOTHING. I ATTEMPTED TO GET THE CAR TO THE SIDE OF THE ONE WAY STREET WITH PARKING ON BOTH SIDES. I COULD NOT MOVE THE CAR. THANKFULLY THIS DID NOT OCCUR ON AN INTERSTATE, OR I WOULD HAVE BEEN KILLED. HAD TO CALL AAA, GET THE VEHICLE TOWED. MY GARAGE SAID IT WAS CATASTROPHIC TORQUE CONVERTER LOSS. HE HAS DONE 5 2003 VEHICLES JUST THIS YEAR. MY HUSBAND JUST HAD MAJOR HEART SURGERY; IS NOT WORKING, AND NOW I HAVE TO COME UP WITH OVER $2,000 TO GET A REBUILT TRANSMISSION. FORD/MERCURY HAS KNOWN ABOUT THESE CATASTROPHIC FAILURES FOR YEARS NOW -- AND NOTHING IS DONE. DOES IT TAKE SOMEONE BEING KILLED BEFORE THERE IS ACTION? THIS IS NOT FAIR THE AMERICAN CONSUMERS WHO TRY TO BUY AMERICAN PRODUCTS AND GET SCREWED IN THE END! MY NEXT CAR...JUST MAY BE FROM ANOTHER COUNTRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573758March 20, 2014
SUSPENSION, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BACKED THE SABLE TO THE END OF MY DRIVEWAY, WAS MOVING VERY SLOWLY, WHEN A LOUD BANG WAS HEARD UNDER THE CAR. UPON INSPECTION, THE DRIVERS SIDE FRONT COIL SPRING HAD BROKEN AND A JAGGED EDGE OF THE BROKEN COIL SPRING PUNCTURED THE TIRE. I CONTACTED MY LOCAL DEALER WHO SAID THERE WAS NO RECALL ON THE SPRING FOR THIS YEAR AND MODEL. I THEN DID SOME RESEARCH ON THE INTERNET AND DISCOVERED THAT THIS IS A FAIRLY COMMON OCCURRENCE ON THIS CAR AND THE SIMILAR FORD TAURUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573570March 19, 2014
EXTERIOR LIGHTING
MY 2003 MERCURY SABLE HAS A FAULTY BRAKE LIGHT SWITCH WHICH CAUSES THE BRAKE LIGHTS TO REMAIN ON. I FOUND THE RECALL NOTICE ONLINE AND CONTACTED FORD WHO DO NOT ACKNOWLEDGE THE RECALL FOR MY VIN NUMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567903March 8, 2014
SEATS
NOT LONG AFTER I BOUGHT THIS CAR, THE ELEMENT ON THE DRIVERS SIDE HEATED SEAT STOPPED WORKING. IT WAS UNDER WARRANTY AND IT WAS REPAIRED. THEN IT WENT AGAIN AND IT WAS UNDER THE EXTENDED WARRANTY AND AGAIN IT WAS REPAIRED. NOW THIS WINTER, I WENT TO USE IT AND AGAIN THE ELEMENT WENT FOR THE THIRD TIME. I FEEL THAT SOMETHING HAS TO BE CAUSING THIS PROBLEM BECAUSE IT COULD POSSIBLY BE DANGEROUS AND START A FIRE. THE CAR DEALERSHIP SAYS THAT THEY WILL REPAIR IT FOR $429.00 (THIS IS A 10% DISCOUNT) BUT I FEEL THAT SINCE THIS HAS HAPPENED THREE TIMES ALREADY FORD SHOULD BE RESPONSIBLE FOR THE REPAIR AND ALSO FIND THE PROBLEM THAT IS CAUSING THIS ELEMENT TO FAIL IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567968March 8, 2014
ELECTRICAL SYSTEM
THE INFORMATION CENTER AT THE INSTRUMENT CLUSTER FAILED. NO INFORMATION SHOWS. CHECKED WEBSITE, IT APPEARS THAT THIS PROBLEM IS QUITE COMMON FOR A LOT OF OWNERS. FORD SHOULD BE INVESTIGATED FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567450March 5, 2014
LATCHES/LOCKS/LINKAGES
DOOR LATCHES IN THE COLD WEATHER UNDER 25 DEGREES THE DOOR LATCHES WILL NOT RE-LATCH WHEN OPENED UNTIL THE CAR IS WARMED UP. DID INTERNET RESEARCH AND FOUND THAT THIS PROBLEM HAS HAPPENED A LOT AND FORD WILL NOT DO ANYTHING ABOUT IT. DOORS HAVE FLOWN OPEN WHILE PEOPLE ARE DRIVING BECAUSE THEY DIDN'T REALIZE THAT THE DOOR DIDN'T LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564063February 12, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, AN ABNORMAL NOISE FROM THE FRONT END OF THE VEHICLE. THE CONTACT INDICATED THAT THE DRIVER'S SIDE COIL SPRING WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN 04V332000 (SUSPENSION) THE CONTACT STATED THE VEHICLE EXPERIENCED THE SAME DEFECT LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563766February 10, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE DOME LIGHT WOULD ACTIVATE INDEPENDENTLY AND ONLY TURN OFF ONLY WHEN THE BRAKES WERE DEPRESSED. AS THE PROBLEM PERSISTED, THE DOOR LIGHTS AND THE DOOR LOCKS STARTED TO MALFUNCTION. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V106000 (EXTERIOR LIGHTING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 167,000. THE CURRENT VEHICLE WAS MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563345February 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED WAS DRIVING 20 MPH AND BECAME INVOLVED IN A HEAD-ON CRASH. THE AIR BAGS FAILED TO DEPLOY. BOTH THE DRIVER AND A PASSENGER SUSTAINED INJURIES TO THE BACK, NECK, AND SEVERAL LACERATIONS TO THE HEAD AND FACE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE AIR BAG DEPLOYMENT FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10561182January 23, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR PASSENGER SIDE TIRE EXPLODED DUE TO A FRACTURED COIL SPRING. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT BOTH FRONT CLOCK SPRINGS, THE COIL SPRINGS, AND THE STABILIZER SPRING BAR NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ON THE FRONT DRIVER'S SIDE SEVERAL MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WERE 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558364January 3, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE BACKING THE VEHICLE OUT OF THE GARAGE, THE FRONT DRIVER'S SIDE SUSPENSION COIL SPRING SUDDENLY FRACTURED AND PUNCTURED THE SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 105,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557016December 23, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE ALARM SYSTEM AND INTERIOR LIGHTS WOULD ACTIVATE INDEPENDENTLY AND RECURRINGLY. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSIS OR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556903December 21, 2013
POWER TRAIN
WIFE WAS DRIVING VEHICLE ON HIGHWAY. THE CAR ENGINE KEPT RUNNING BUT THE TRANSMISSION DIED WITHOUT ANY WARNING SYMPTOMS - NO CLUNKING, NO GRINDING GEARS, NO LOSS OF FLUIDS,... IT JUST COMPLETELY FAILED WHILE IN MOTION. THANK GOD SHE WAS ABLE TO COAST TOWARDS THE SHOULDER AND AVOID BEING HIT. THE CAR WAS REPAIRED WITH A USED TRANSMISSION. THE SAME TRANSMISSION WAS RECALLED IN ANOTHER FORD VEHICLE. THERE ARE THOUSANDS OF COMPLAINTS ONLINE ABOUT THIS PARTICULAR TRANSMISSION IN SABLES AND TAURUS VEHICLES IT IS A SERIOUS PROBLEM AS THE INSTANTANEOUS COMPLETE TRANSMISSION FAILURE CAN EASILY OCCUR IN DANGEROUS TRAFFIC SITUATIONS. IT'S NOT CLEAR AS TO WHY THERE IS NO RECALL NOR WARNING. AN INVESTIGATION ON THE INTERNET WILL CLEARLY REVEAL THOUSANDS OF FAILURES AND DATA IS AVAILABLE AT TRANSMISSION AND GARAGE SHOPS. DO SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556904December 21, 2013
POWER TRAIN
AFTER REFUELING AT BUSY GAS STATION, STARTED THE CAR AND THE CAR WOULD NOT GO FORWARD OR BACKWARDS AS NO GEARS WERE WORKING. THE CAR ENGINE WAS WORKING FINE BUT THE TRANSMISSION DIED WITHOUT ANY WARNING SYMPTOMS - NO CLUNKING, NO GRINDING GEARS, NO LOSS OF FLUIDS,... IT JUST COMPLETELY FAILED. THE CAR WAS REPAIRED WITH A USED TRANSMISSION. THE SAME FORD/MERCURY TRANSMISSION MODEL WAS RECALLED IN ANOTHER FORD VEHICLE. THERE ARE THOUSANDS OF COMPLAINTS ONLINE ABOUT THIS PARTICULAR TRANSMISSION IN SABLES AND TAURUS VEHICLES IT IS A SERIOUS PROBLEM AS THE INSTANTANEOUS COMPLETE TRANSMISSION FAILURE CAN EASILY OCCUR IN DANGEROUS TRAFFIC SITUATIONS. IT PREVIOUSLY FAILED WITH THE CAR IN MOTION ON A HIGHWAY! IT'S NOT CLEAR AS TO WHY THERE IS NO RECALL NOR WARNING. AN INVESTIGATION ON THE INTERNET WILL CLEARLY REVEAL THOUSANDS OF FAILURES AND DATA IS AVAILABLE AT TRANSMISSION AND GARAGE SHOPS. DO SOMETHING PLEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556907December 21, 2013
POWER TRAIN
I STARTED MY CAR TO TAKE IT FOR AN OIL CHANGE. WITH THE ENGINE WARMED UP I SHIFTED INTO GEAR TO GO. WITHOUT ANY WARNING SYMPTOMS (NO CLUNKING, NO GRINDING GEARS, NO LOSS OF FLUIDS,...) THE TRANSMISSION DECIDED TO COMPLETELY FAIL. THE CAR WOULD NOT GO FORWARD NOR BACKWARDS AS NO GEARS WERE WORKING. AS THIS IS NOW THE THIRD COMPLETE FAILURE OF THE TRANSMISSION ON THIS CAR, I AM TRYING TO DECIDE IF I SHOULD TRY TO GET IT REPAIRED AGAIN. IN ALL MY YEARS OF DRIVING, THIS IS THE ONLY CAR THAT I HAVE OWNED THAT HAS HAD TRANSMISSION PROBLEMS. THERE ARE KNOWN DESIGN FLAWS - THE TORQUE CONVERTER SPLINES ARE NOT BEEFY ENOUGH AND THE VENT FITTING WITH A CHECK VALVE ON THE TRANS HOUSING MALFUNCTIONS CLOSED AND CAUSES THE TRANS FLUID TO SHOOT BACK OUT OF THE DIPSTICK TUBE, AND THERE ARE OTHER ISSUES WITH THIS TRANSMISSION AS WELL... THE SAME FORD/MERCURY TRANSMISSION MODEL WAS RECALLED IN ANOTHER FORD VEHICLE. I REPEAT, THE SAME FAILURE PRONE PART IN ANOTHER VEHICLE WAS RECALLED. THERE ARE THOUSANDS OF COMPLAINTS ONLINE ABOUT THIS PARTICULAR TRANSMISSION IN SABLES AND TAURUS VEHICLES IT IS A SERIOUS PROBLEM AS THE INSTANTANEOUS COMPLETE TRANSMISSION FAILURE CAN EASILY OCCUR IN DANGEROUS TRAFFIC SITUATIONS. IT PREVIOUSLY FAILED WITH MY CAR IN MOTION ON A HIGHWAY! IT'S NOT CLEAR AS TO WHY THERE IS NO RECALL NOR WARNING. AN INVESTIGATION ON THE INTERNET WILL CLEARLY REVEAL THOUSANDS OF FAILURES AND DATA IS AVAILABLE AT TRANSMISSION AND GARAGE SHOPS. DO SOMETHING PLEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555990December 13, 2013
POWER TRAIN
APPROXIMATELY 200 MILES AFTER FACTORY DEALER TRANSMISSION SERVICE WE PULLED UP TO AN INTERSECTION TO TURN LEFT, AFTER SLOWING TO TURN THE CAR BECAME IMMOBILE AND WOULDN'T MOVE UNDER IT'S OWN POWER. THE TRANSMISSION JUST WHINED AND WOULDN'T ENGAGE. CALLED NUMEROUS TRANSMISSION SHOPS AND DEALERSHIPS DESCRIBING WHAT HAPPENED AND EVERY ONE OF THEM KNEW WHAT WAS WRONG BEFORE I HAD FINISHED ASKING MY QUESTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555486December 10, 2013
VEHICLE SPEED CONTROL
MY CAR HAS ACCELERATED WITHOUT APPLICATION OF THE THROTTLE. I DID NOT HAVE CRUISE CONTROL ON OR ENGAGED AND THE CAR CONTINUED TO FUNCTION AS IF THE GAS PEDAL WAS DEPRESSED. THIS HAS HAPPENED ON SEVERAL OCCASIONS NOW. ONCE, WHILE AT A SPEED OF ABOUT 30 MPH, I WAS ABLE TO SAFELY PULL OVER AND PUT THE CAR IN NEUTRAL. THE ENGINE RPMS CONTINUED TO RACE UPWARD AS IF THE CAR WAS UNDER LOAD AND UNDER THROTTLE INPUT. THERE WERE NO FLOOR MATS OR ANY OTHER OBSTACLES OR OBJECTS MAKING CONTACT WITH ANY CONTROLS OR DEVICES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554794December 4, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 60 MPH. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC HOWEVER, THE VEHICLE WAS NEITHER DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553933November 26, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
I RECEIVED A PANICKED PHONE CALL FROM MY 16 YEAR OLD DAUGHTER AFTER A LIFE THREATENING EXPERIENCE. SHE WAS DRIVING AT 35 MPH WHEN THE CAR BEGAN TO ACCELERATE ON IT'S OWN, THE ENGINE RACED TO 4,000 RPM AND STAYED THERE, WHILE SHE FRANTICALLY PRESSED THE BRAKE. THANKFULLY SHE WAS ABLE TO CONTAIN CONTROL OF THE VEHICLE AS SHE PULLED OFF IT THE ROAD. SHE IMMEDIATELY TURNED OFF THE ENGINE, AFTER WAITING A FEW MINUTES SHE STARTED THE CAR, AGAIN IT RACED TO 4,000 RPM. AFTER TRYING THIS MULTIPLE TIMES I HAD THE CAR TOWED HOME. A CALL TO FORD VERIFIED THERE HAS BEEN NO RECALLS OR RECALL WORK DONE ON THIS VEHICLE. I RESEARCHED THIS ISSUE ONLINE, TO MY AMAZEMENT THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS SAME ISSUE.IN FEAR FOR MY CHILD AND ANYONE ELSE WHO MIGHT DRIVE THIS VEHICLE I HAVE REMOVED IT FROM USE, AND FEEL STUCK WITH UNSAFE VEHICLE. I AM HIGHLY DISAPPOINTED IN THE LACK OF RESPONSE/RESOLVE FROM THE MANUFACTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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