Mercury Sable Complaints

5,381 consumer complaints on file.

#10553014November 20, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
EXITED FROM THE HIGHWAY TO REFUEL. UPON FUELING WE INTENDED TO CONTINUE OUR TRIP AS PLANNED. CAR STOPPED AT LIGHT BEGAN TO ACCELERATE FOR 5-10 FEET. ENGINE MADE A REVVING SOUND AND ALL POWER WAS LOST. ALL FUELS LOOK GOOD AND THIS CAR HAS LESS THAN 20,000 MILES TOTAL BECAUSE IT WAS USED SPARINGLY BY PREVIOUS OWNER. NO LIGHTS OR INDICATION GAVE WARNING THAT TRANSMISSION WOULD LOSE POWER. WE ARE NOW SEEING ONLINE THAT THIS IS AN ISSUE. I HAD PREVIOUSLY CALLED DEALER BUT KEPT GETTING HUNG UP ON. I AM A WIDOW WITH CHILDREN AND DO NOT HAVE THE MONEY TO JUST TOW THE CAR TO BE FIXED AS THIS WAS OUR ONLY TRANSPORTATION WE HAVE BEEN LIMITED ON ACTUALLY TRAVELING TO THE DEALERSHIP SO THEY CAN CHECK RECALL INFORMATION FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550897November 4, 2013
VEHICLE SPEED CONTROL
THROTTLE GETS STUCK. THIS WAS REPAIRED IN FEBRUARY OF 2009 AND HAS OCCURRED AGAIN NOW IN OCTOBER 2013. STATEMENT FROM FORD DEALERSHIP NOV 4, 2013: SPEED CONTROL CABLE BROKEN NEEDS REPLACE MAY BE CAUSING THROTTLE LINKAGE TO BIND. DEALERSHIP INDICATES THAT A RECALL ON THE 2000-2003 MERCURY SABLES COVERS THE EXACT REPAIRS THAT ARE NECESSARY ON MY VEHICLE BUT MY VEHICLE IS NOT COVERED AS IT IS A 2004. CONTACTED FORD AT 1-800-392-3673 AND THEY ARE CURRENTLY NOT WILLING TO PAY FOR REPAIRS TO MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549306October 24, 2013
ELECTRICAL SYSTEM
ON THURSDAY AROUND 11:30 PM, ON SEPT.12, 2013, WHILE MY 77 YEAR OLD MOTHER SLEPT HER 2008, MERCURY SABLE PREMIER MYSTERIOUSLY CAUGHT FIRE AND BURNED WHILE PARKED UNDER HER CAR PORCH ATTACHED TO HER HOME. THE VEHICLE WAS TOTALED AND DAMAGE OCCURRED TO HER HOME. WERE IT NOT FOR HER LITTLE DOG BARKING AND RUNNING BACK AND FORTH FROM HER BEDROOM TO THE CAR PORCH DOOR, SHE LIKELY WOULD NOT HAVE AWAKEN. SHE LOOKED OUT THE PEEP HOLE OF HER DOOR TO THE CAR PORCH AND SAY SMOKE AND FIRE EMITTING IT IS VERY LIKELY HER HOME AND SHE COULD HAVE BEEN LOST IN THE FIRE. ALTHOUGH SHOOK UP EMOTIONALLY, WE ARE THANKFUL ONLY HER CAR WAS LOST. FORTUNATELY, MY MOTHER REMAINED CALM ENOUGH TO CALL EMERGENCY SERVICES (POLICE AND FIRE DEPARTMENT) THAT ARRIVED IN VERY SHORT TIME TO PUT THE FIRE ENGULFED VEHICLE OUT. ACCORDING TO FEEDBACK FROM THE LOCAL LAW ENFORCEMENT ARSON INVESTIGATOR AND INVESTIGATORS REPRESENTING OUR AUTO AND HOME INSURANCE COMPANIES, IT APPEARS THE FIRE LIKELY STARTED IN THE TRUNK OF THE SABLE IN THE ELECTRICAL WIRING SYSTEM OR REVERSE SENSING MODULE AS I BELIEVE IT MIGHT BE REFERRED TO FOR MY MOTHER'S VEHICLE. THE INCIDENT HAD A CONSIDERABLE DEGREE OF EMOTIONAL AND PSYCHOLOGICAL IMPACT ON MY MOTHER GIVEN AS A SENIOR CITIZEN THIS VEHICLE REPRESENTED A LAST VESTIGE OF FREEDOM AND INDEPENDENCE. . *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10547608October 11, 2013
VEHICLE SPEED CONTROL
DRIVING THE VEHICLE AT ABOUT 30 MPH. THE CAR ACCELERATED TO ABOUT 60 MPH AT WHICH TIME I WAS RIDING THE BRAKES THE ENTIRE TIME TILL I COULD PULL OVER. THE ENGINE GOES TO 4000 RPM WHILE IN PARK. IF RESTARTED ITS THE SAME THING. THIS WAS HAPPENING OFF AND ON. I TOOK TO GARAGE AND THEY CLEANED AND CHECKED CARBURETOR AND FUEL PUMP. IT CONTINUED AGAIN AND I FINALLY TOOK IT IN AGAIN. THIS TIME THEY CHANGES THE CRUISE CONTROL CABLE. AGAIN, IT CONTINUED AGAIN AND I FINALLY TOOK IT TO THE DEALERSHIP WHICH THEY REPLACED THE GASKET. AND AGAIN I AM STILL HAVING PROBLEMS WITH THE VEHICLE. I WOULD LOVE TO SELL THIS CAR AND GET A NEW ONE, BUT I CANT AFFORD IT. I WAS HOPING TO BE ABLE TO GIVE THIS CAR TO MY 16 YEAR OLD DAUGHTER, BUT THAT IS TOTALLY OUT OF THE QUESTION AS I DO NOT FEEL THE CAR IS SAFE TO BE DRIVING. I ALSO CAN NOT AFFORD TO BE TAKING THIS VEHICLE IN THE SHOP AND PAYING FOR PARTS THAT JUST DON'T SEEM TO BE WORKING. PLEASE LOOK IN TO THIS MATTER AS I BELIEVE THEIR ARE MANY PEOPLE OUT THERE IN MY SAME SITUATION, BUT HAVE NOT TAKEN ACTION AS THEY JUST GIVE UP. THE LAST THING WE NEED IS FOR PEOPLE TO GET INJURED OR DIE FROM THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547160October 7, 2013
POWER TRAIN
TRANSMISSION INTERMITTENTLY WOULD STAY IN 5TH GEAR AND NOT SHIFT -- LIMP HOME MODE. DEALERSHIP REPLACED OUTPUT SHAFT SENSOR AND TURBINE SENSOR, AND THIS RESOLVED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545555September 26, 2013
SEAT BELTS
THE DRIVERS SEAT BELT DOES NOT LATCH (LOCK) PROPERLY. THE BELT HAS ON NUMEROUS OCCASIONS BECAME UNFASTENED WHEN DRIVING. THE DRIVERS BELT ALSO DOES NOT RETRACT AFTER USE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544546September 20, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING 35 MPH, THE VEHICLE WAS TAKEN TO A MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE CONTINUOUS VARIABLE TRANSMISSION. THE VEHICLE WAS REPAIRED AND THE TRANSMISSION WAS REBUILT. THE FAILURE AND CURRENT MILEAGE WAS 52,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544392September 19, 2013
VEHICLE SPEED CONTROL
MY CAR IS ACCELERATING ON ITS OWN LIKE THE GAS PEDAL IS STUCK OR SOMETHING. THE RPM GOES ALL THE WAY UP TO 4,000. IT IS VERY SCARY BECAUSE YOU DON'T HAVE CONTROL OF THE CAR SPEEDING ON ITS OWN WHICH IS VERY HARD TO COME TO A COMPLETE STOP .WHEN I FINALLY MANAGE TO STOP THE CAR BY PUTTING THE CAR IN NEUTRAL AND HITTING MY BREAKS, I THEN PUT THE CAR IN PARK. THE CAR STILL CONTINUES TO ACCELERATES ON ITS OWN. I HAVE TO TAP THE GAS PEDAL TO MAKE IT CALM DOWN OR IT WILL KEEP ACCELERATING EVEN IF I TURN THE VEHICLE OFF AND START IT BACK UP AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543885September 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A MANUFACTURER'S VOLUNTARY RECALL OF THE SPEED CONTROL CABLE COLLAR REPLACEMENT HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE SUDDENLY ACCELERATED WHILE THE CONTACT APPLIED THE BRAKE. THE ENGINE RPMS ALSO INCREASED TO 4000. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 125,263. UPDATED 10/30/13*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND WAS REIMBURSED THE AMOUNT CHARGED FOR CLEARING THE VALVE OF CARBON. THE CONTRAL CABLE WAS DAMAGED AND WAS REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 10/30/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543631September 14, 2013
POWER TRAIN
THIRD TIME HERE WE GO!!! THE TORQUE CONVERTER HAS BEEN REPLACED TWICE ON THIS MERCURY SABLE PIECE OF JUNK! PLEASE SEE NHTSA REPORT ID # 10333941 THIS WAS THE FIRST TIME THE TORQUE CONVERTER FAILED. I HAD IT REPAIRED AT A FORD / MERCURY DEALERSHIP. RECEIVED A 12/12 WARRANTY (12K MILES OR 12 MONTHS) IT FAILED AGAIN AT ELEVEN MONTHS AND 12100 MILES 100 MILES OVER THE WARRANTY SO THEY TOLD ME TOUGH LUCK BUDDY.. I HAD IT REPAIRED AGAIN SAME DEALERSHIP. I DID NOT EVEN BOTHER TO FILE A REPORT I FIGURED ITS A WASTE OF TIME ANY HOW. AND NOW HERE WE GO AGAIN 3RD TIME. THAT FORD CAN MANUFACTURE AND SELL JUNK AND GET AWAY WITH IT IS CRIMINAL. I GUESS BUYER BEWARE DON'T BY FORD AND ESPECIALLY DO NOT BUY FORD FRONT WHEEL DRIVE. WHEN IT COMES TO FORD... I WOULD NEVER ASCRIBE TO MALICE THAT WHICH IS ADEQUATELY EXPLAINED BY INCOMPETENCE WHEN IT COMES TO CLASS ACTION LAWSUITS ... DOES IT MATTER WHAT THE JUDGE DRIVES ? HAVE YOU BEEN DRIVEN BY FORD LATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542399September 7, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, STEERING
WHILE DRIVING THE VEHICLE IN NEIGHBORHOOD SITUATIONS OR OTHER SITUATIONS THE VEHICLE ACCELERATES ON ITS OWN BEYOND THE ON THE DESIRED SPEED THIS CAUSES THE CAR TO BE DIFFICULT TO CONTROL AND VERY DIFFICULT TO STOP INCREASES THE STOPPING DISTANCE NEEDED TO AVOID AN ACCIDENT TO STOP AT A RED LIGHT OR STOP SIGN IT ALSO CAUSES THE ENGINE TO RACE EVEN WHEN PLACED IN NEUTRAL. RECENTLY WHY STOP AT A STOP SIGN THE CAR WAS PUSHING IT SOUTH FORWARD SO HARD I HAD A HARD TIME KEEPING IT STOP AND IT ACTUALLY MOVED ME BEYOND THE STOP SIGN INTO A ONCOMING TRAFFIC. EXTREMELY DANGEROUS SITUATION THERE WILL B FATALITIES IF THIS IS NOT CORRECTED. THIS SPONTANEOUS ACCELERATION EVEN ALLOWS ME TO DRIVE UP HILLS WITHOUT HAVING MY FOOT PLACED ON THE GAS CAR WILL NOT SLOW DOWN OR STOP EASILY. THIS STARTED IN MARCH AND IT'S HAPPENING EVERYDAY CAUSING WEAR AND TEAR ON THE BRAKES IT MAKES IT DIFFICULT TO STEER AND I AM IN FEAR WHILE DRIVING. I'VE NOW STARTED TO DRIVE WITH THE BRAKES ON 100 PERCENT OF THE TIME IN ORDER TO KEEP THE CAR AT A CONTROLLABLE SPEED I'VE READ OTHER COMPLAINTS ON MINE SIMILAR TO THIS I BELIEVE IT'S A KNOWN ISSUE AND I'M HOPING FOR A SPEEDY RECALL BY FORD TO CORRECT THE CAUSE. SINCE THIS IS A KNOWN ISSUE AND AND I THINK THEY LINKED IT TO EITHER THE ACCELERATOR CABLES OR THE CRUISE CONTROL .WHILE DRIVING IN NEIGHBORHOOD TRAFFIC AT 25 MILES AN HOUR THE CAR CAN ACCELERATE ABOVE 50 VERY DANGEROUS!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541986September 5, 2013
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS CONTINUOUSLY FAILED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000 AND THE CURRENT MILEAGE WAS 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538417September 2, 2013
VEHICLE SPEED CONTROL
THIS HAS CAUSED ME MUCH PROBLEMS AS MY BROTHER NO LONGER LET'S ME DRIVE MY MOM'S CAR THINKS HE'S RUNNING THE SHOW WHICH IS QUICKLY CHANGING... PULLED INTO GARAGE AT 2 MILES A HOUR. SPEED RAPIDLY CHANGED COULDN'T STOP CENTER PINGED THE WASHER AND DRYER END OF THEM. I'M VERY SICK AND UNABLE TO GO TO ALL MY DOCTORS APPOINTMENTS. THANK YOU MERCURY! *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10537773August 28, 2013
POWER TRAIN, UNKNOWN OR OTHER
HAVING DRIVEN 150 MILES OR SO OF HIGHWAY DRIVING USING CRUISE CONTROL, STOPPING TWO TIMES TO REST, DRIVING APPROX. 65 - 70 MPH. I ARRIVED AT WALTHAM ON RT. 128 WHERE THE TRAFFIC WAS BUMPER TO BUMPER. I HAD TO KEEP MY FOOT ON THE BRAKE UNTIL I WAS AT EXIT 38 OR 39. WE TRAVELLED 5 - 15 MPH. AFTER I WAS IN THE SLOW TRAFFIC FOR APPROX. 20 MINUTES MY CAR STARTED TO LURCH FORWARD WHILE GASSING UP AND WANTING TO JUMP AHEAD. MY FOOT WAS ON THE BRAKE AND I NEEDED TO BRAKE EVEN HARDER TO HOLD ONTO THE FORCE THAT THE CAR WAS EXERTING. I WAS IN BUMPER TO BUMPER TRAFFIC AND HAD KEPT A DISTANCE BETWEEH MYSELF AND THE CAR IN FRONT SO THE SMALL JUMP DID NOT HIT THAT CAR BEFORE I PUSHED HARDER ON THE BRAKE. THE SAME THING HAPPENED AGAIN WITHIN 5 MINUTES. ONCE I ARRIVED IN DANVERS I DROVE TO THE DEALER TO REPORT THE PROBLEM AND THEY GAVE ME AN APPOINTMENT FOR WEDNESDAY8/28/13. THIS SAME PROBLEM HAS BEEN HAPEENING SINCE I PURCHASED THE CAR IN 2011. IT SELF ACCELERATED RANDOMLY EVERY 3-4 MONTHS, IT HAPPENED WHEN I HAD MY FOOT ON THE BRAKE AND I WAS AT A TRAFFIC LIGHT WITH MY MOM IN THE CAR. I ALMOST WENT THROUGHT THE LIGHT FROM A STOPPED BRAKED POSITION. THE OTHER TIMES WERE AFTER DRIVING WITH CRUISE CONTROL WHICH I NEED. IT ALSO HAPPENED WHILE BRAKING TO GET INTO A PARKING PLACE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537602August 27, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOORS LOCK AND UNLOCK WHILE DRIVING. HORN ALARM GOES OFF WHEN CAR IS PARKED. WARNING LIGHT FOR OPEN DOORS WHEN DOORS ARE CLOSED. DOORS UNLOCK AND INTERIOR LIGHTS COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536762August 22, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE SITTING IN THE PARKED VEHICLE, AN ASSAILANT APPROACHED THE VEHICLE WITH THE INTENT TO COMMIT A CRIME. THE ASSAILANT STRUCK THE DRIVER'S SIDE WINDOW WITH ONLY HIS ELBOW AND THE WINDOW SHATTERED, CAUSING MANY LACERATIONS TO THE CONTACT'S FACE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,576.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10536139August 19, 2013
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL BECAME STUCK. THE CONTACT CRASHED INTO A GUARD RAIL. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT 90,000
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10534055August 7, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRICAL SYSTEM
2005 MERCURY SABLE WITH ONLY ABOUT 60,000 MILES CAR ACCELERATES BY ITSELF NEARLY CAUSING AN ACCIDENT. THE ACCELERATION IS SO STRONG THAT IT OVERPOWERS THE BRAKES AND HAPPENS WHILE DRIVING AT ANY SPEED. THE ONLY WAY TO STOP THE CAR IS TO SHIFT TO NEUTRAL AND HOPE FOR THE BEST. FORD DEALERSHIP SAID IT WAS A FAULTY SPEED CONTROL LINE WHICH THEY WANT NEARLY $500 TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533654August 5, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT WAS ABLE TO MERGE TO THE SHOULDER AND TURN THE VEHICLE OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE SPEED CONTROL CABLE HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 76,794.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533521August 4, 2013
SUSPENSION
MY MERCURY SABLE 2000, (I AM THE ORIGINAL OWNER), WAS TAKEN IN FOR NEW TIRES AND THE TECHNICIAN REPORTED THE REAR BRAKES WERE LOW AND REPLACED BOTH REAR BRAKE DRUMS AND CYLINDERS. UPON FURTHER INSPECTION HE NOTICED THE SPRING ON THE REAR STRUT DRIVERS SIDE HAD FRACTURED. WE ARE NOT SURE WHEN THIS HAPPENED, ALTHOUGH WE ARE SURE IT DID NOT HAPPEN AT THE GARAGE BECAUSE THERE WAS RUST BETWEEN THE FRACTURE JOINTS. THE SPRING NARROWLY MISSED PUNCTURING THE SIDE WALL OF THE TIRE. I DO REMEMBER FORD HAD A RECALL FOR A SHIELD ON THE FRONT STRUT SPRINGS AND THIS CAR WAS TAKEN TO THE DEALERSHIP FOR THIS REPAIR. I HAVE SEEN MANY REFERENCES ON THIS SITE ABOUT THE DEFECT ON THE REAR STRUTS. WHY HASN'T ANYTHING BEEN DONE ABOUT THIS? I'M AFRAID TO DRIVE THE VEHICLE WITH THE OEM FORD STRUTS FRONT AND REAR. BTW THE GARAGE QUOTED $800.00 TO REPLACE THE REAR STRUTS ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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