Mercury Mystique Complaints

1,019 consumer complaints on file.

#10245606October 15, 2008
ENGINE AND ENGINE COOLING
THE BLOCK OF THE ENGINE WAS BURNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234509July 16, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO EXIT THE DRIVEWAY AT 2 MPH, BUT THE VEHICLE FAILED TO STOP. SHE HAD TO CONTINUOUSLY APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. SHE INSPECTED THE VEHICLE AND NOTICED BRAKE FLUID LEAKING FROM UNDERNEATH. SHE ALSO NOTICED THAT THE BRAKE LINE AND CHASSIS WERE EXCESSIVELY RUSTED. THE DEALER STATED THAT BECAUSE THERE WAS NO RECALL, THEY WOULD NOT ASSUME ANY FINANCIAL RESPONSIBILITY FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 206,000. UPDATED 09/10/08. *LJ UPDATED 09/12/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231809June 20, 2008
UNKNOWN OR OTHER, STRUCTURE
1999 MERCURY MYSTIQUE DASHBOARD IS CURLING UP. CONSUMER STATES THAT FORD'S RECALL TO REPAIR THIS PROBLEM HAS EXPIRED AND THERE'S NOTHING THEY CAN DO. *NJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231439June 18, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2000 MERCURY MYSTIQUE. THE CONTACT EXPERIENCED ENGINE HESITATION, LOSS OF POWER, AND SURGING IN HER VEHICLE. SHE WOULD LOSE ALL POWER AND HAVE TO WAIT A COUPLE OF MINUTES BEFORE THE VEHICLE WOULD RESTART. THE CONTACT COULD ONLY DRIVE FIVE MILES BEFORE THE FAILURE RECURRED. THE FAILURE OCCURRED WHEN THE ENGINE WAS WARM OR HOT. SHE TOOK THE VEHICLE TO A LOCAL GARAGE AND THEY STATED THAT THE FUEL PUMP WAS DEFECTIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 56,000 AND FAILURE MILEAGE WAS APPROXIMATELY 55,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231324June 17, 2008
TIRES, TIRES:SIDEWALL
LOST 4 TIRES WITH LESS THAN 35K MILES DUE TO SIDEWALL FAILURES. TIRES INSTALLED ON MARCH 2006, LOST ALL FOUR BETWEEN APRIL 2008 AND JUNE 2008. FIRST ONE HAD A BULGE ON THE OUTSIDE SIDEWALL, OTHER 3 WERE SIDEWALL BLOWOUTS. TIRES INSTALLED ON A 1998 MERCURY MYSTIQUE. TIRES WERE FULDA CARAT ASSURO, P205/60-15. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230307June 9, 2008
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING:TAIL LIGHTS, ENGINE AND ENGINE COOLING, SEAT BELTS:FRONT
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229723June 3, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1998 MERCURY MYSTIQUE. THE CONTACT TOOK HER VEHICLE TO A MECHANIC BECAUSE THE BLOWER MOTOR RESISTOR FAILED. THE MECHANIC STATED THAT HER FUSE BOX MELTED, WHICH CAUSED THE BLOWER MOTOR TO FAIL. SHE CALLED THE MANUFACTURER AND A REPRESENTATIVE STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V230000 (ELECTRICAL SYSTEM), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 114,708.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10228014May 16, 2008
SERVICE BRAKES, HYDRAULIC
TRIED TO BRAKE FOR A FAMILY OF GEESE CROSSING THE ROAD. FOLLOWING THE BRAKING, I NOTICED A PROBLEM WITH THE BRAKES AND THE CAR PULLING TO THE LEFT. THE CAR WAS ALSO MAKING AN UNUSUAL NOISE. AFTER SLOWLY DRIVING THE CAR TO THE REPAIR SHOP, IT WAS DETERMINED THAT THE RIGHT FRONT BRAKE ROTOR WAS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227159May 9, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT DASH PANEL COVER IS , AND HAS CONTINUED TO PEEL BACK AT THE DEFROST VENTS AT THE WINDSHIELD SINCE 2003. IT APPEARS THE GLUE HAD BEGUN TO FAIL. EACH TIME I BROUGHT MY CAR IN FOR SERVICE MY CONCERNS AND COMPLAINT OF THE DASH BOARD WERE LARGELY IGNORED. SIMPLY BLOWN OFF TO SAY IT WAS NOT COVERED UNDER THE WARRANTY. WHEN ASKED IF THERE HAD BEEN ANY RECALL OR WIDESPREAD COMPLAINTS I WAS TOLD NO TO BOTH QUESTIONS. IT WAS ONLY RECENTLY I DISCOVERED ON A GOVERNMENT RECALL SITE THERE HAD ACTUALLY BEEN A CUSTOMER SERVICE ACTION OFFERED TO ADDRESS THIS PROBLEM. I DID NOT RECEIVE THIS NOTIFICATION. I AM VERY DISSATISFIED TO LEARN THAT NOT ONLY WASN'T I NOTIFIED OF THIS OFFER, MY DIRECT QUESTIONS TOWARDS THIS CONCERN PRODUCED ANSWERS THAT WERE INACCURATE. THIS SITUATION TROUBLES ME DEEPLY AS I PREPARE FOR THE PURCHASE OF MY NEXT NEW CAR. I THINK. IS THIS THE HONESTY ( OR SHOULD I SAY LACK OF HONESTY FROM A CAR MANUFACTURER ) AS I DECIDE WHAT MANUFACTURERS VEHICLE AND SERVICE WILL BEST SATISFY MY EXPECTATIONS AS A NEW CAR CONSUMER. MY FAMILIES ARE LOYAL CUSTOMERS AND CURRENT OWNERS OF FORD, LINCOLN, MERCURY PRODUCTS. THESE INCLUDE LINCOLN CONTINENTAL, FORD EXPLORER, MERCURY MYSTIQUE , AND FORD TAURUS. I WAS LEANING TOWARDS THE PURCHASE OF THE 2009 MERCURY MARINER. IN LIGHT OF MY CURRENT FINDINGS I'M NOT SO SURE I WILL STILL CHOOSE ONE OF YOUR VEHICLES. HAVING RELATIVES WHO ARE CURRENTLY LONG TIME EMPLOYEES OF F,L,M, AS WELL AS RETIRED FAMILY MEMBERS FROM F,L,MERC. I KNOW THAT THEY TOO ARE CONSIDERING PURCHASE OF NEW VEHICLES ALSO IN THE NEAR FUTURE. I REALLY EXPECT A RESPONSE FROM SOMEONE IN HELPING ME RESOLVE THE ISSUE I'M HAVING. DISSATISFIED CONSUMER. CYNTHIA JOHNSON-JERMAN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224364April 13, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, STRUCTURE
DASH HAS PEELED BACK BY WINDSHIELD, DEFROSTER SECTION POPPED OUT, AS TIME PROGRESSES THE DASH KEEPS PEELING BACK/RAISING UP...EVENTUALLY, IT WILL BE TOO HIGH TO SEE OVER. (I AM SHORT STATURE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224264April 12, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT PANEL COVER IS WARPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224151April 10, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING
2000 MYSTIQUE LS, ENGINE STALL 7 TIMES OVER THE LAST 10 MONTHS. AFTER MULTIPLE REPAIRS, THE MERCURY DEALER COULD NOT FIND THE PROBLEM. PROBLEM STILL EXISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222406March 26, 2008
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL*THE CONTACT OWNS A 1995 MERCURY MYSTIQUE. WHILE ADDING FUEL TO THE VEHICLE, SHE WAS NOTICED THERE WAS A GAS LEAK. THE DEALER STATED THAT THE PART WAS NO LONGER MADE AND THEY WERE UNABLE TO ASSIST HER. THE DEALER IS AWARE OF RECALL, 95V232000 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP. SHE WAS ALSO ADVISED THAT IT DID NOT APPLY TO HER VEHICLE IDENTIFICATION NUMBER. UPDATED .*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221342March 16, 2008
ELECTRICAL SYSTEM:WIRING, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
ON YOUR WEB SITE I HAVE FOUND SEVERAL RECALLS ON 95 MERCURY MYSTIQUE'S ONE IS REGARDING THE AC UNIT AND THE WIRES BURNING UP AS WELL AS A FLOOR SHIFTER PROBLEM CAUSING THE SHIFTER NOT TO INDICATE THE CORRECT GEAR. I WENT TO FRIENDLY FORD AND THEY STATED TO ME THAT MY VEHICLE'S VIN # WAS NOT IN THE DATA BASE AS HAVING ANY RECALLS. I CAN ASSURE YOU THAT THESE TWO ISSUES ARE IN FACT OCCURRING IN MY 95 MYSTIQUE. I HAVE HAD IT LOOKED AT BY MECHANIC'S AND THESE TWO ISSUES ARE IN FACT ON MY CAR AND I NEED THEM TO BE FIXED UNDER THE RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219069February 25, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 1998 MERCURY MYSTIQUE. WHILE PULLING AWAY FROM A CURB AT 5 MPH, THE FRONT PASSENGER SIDE COIL SPRING FAILED AND PUNCTURED THE TIRE, CAUSING A BLOW OUT. THE VIN IS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V255000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). THE CURRENT AND FAILURE MILEAGES WERE 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218534February 19, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 1998 MERCURY MYSTIQUE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED THAT THE FUEL GAUGE AND SPEEDOMETER DISPLAYED INACCURATE READINGS. IN ADDITION, THE WARNING LIGHTS ON THE INSTRUMENT CONTROL PANEL FLICKER ON AND OFF SPORADICALLY. THE CONTACT ALSO STATED THAT HE FELT EXCESSIVE HEAT UNDERNEATH THE INSTRUMENT PANEL. A LOCAL MECHANIC STATED THAT THE ELECTRICAL SYSTEM WAS DEFECTIVE AND THEY ARE CURRENTLY IN THE PROCESS OF REPAIRING THE VEHICLE. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE CONTACT HAS PICTURES OF THE FAILED COMPONENT. THE FAILURE MILEAGE WAS 43,000 AND CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217287February 6, 2008
EXTERIOR LIGHTING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 1996 MERCURY MYSTIQUE. THE PARKING LIGHTS ON THE FRONT AND REAR OF THE VEHICLE ALONG WITH THE INSTRUMENT PANEL LIGHTS WERE INOPERATIVE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V103000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH). THE CURRENT AND FAILURE MILEAGES WERE 138,552.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216234January 28, 2008
UNKNOWN OR OTHER
DASH STARTED PEELING FROM RIGHT CORNER AND NOW HAS PEELED AWAY FROM FRONT OF DASH AREA ALL THE WAY ACROSS. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215863January 24, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 1995 MERCURY MYSTIQUE. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE COOLING SYSTEM WAS BELOW LEVEL AND HE ADDED ANTIFREEZE. SEVERAL DAYS LATER, HE NOTICED THAT ALL OF THE ANTIFREEZE LEAKED OUT AND HE FILLED IT BACK UP. HE CHECKED THE COOLING SYSTEM AGAIN A WEEK LATER AND THE FAILURE RECURRED. THE HEATING SYSTEM WAS ALSO INOPERATIVE. THE DEALER STATED THAT THE VEHICLE WAS EXPERIENCING THE SAME FAILURE AS MENTIONED IN NHTSA CAMPAIGN ID NUMBER 00V367000 (ENGINE AND ENGINE COOLING). THE VEHICLE HAS NOT BEEN REPAIRED. THE PURCHASE DATE WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000 AND CURRENT MILEAGE WAS 38,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207384October 29, 2007
SUSPENSION:FRONT:STABILIZER BAR, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT, STEERING:LINKAGES:TIE ROD ASSEMBLY, ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:WINDSHIELD WIPER/WASHER
I HAVE HAD NUMEROUS FRONT END PROBLEMS. I HAVE HAD TO REPLACE FRONT TIE RODS TWICE IN A YEAR AND A HALF. HAVING PROBLEMS WITH STRUTS .CONTROL ARM BUSHINGS NEED TO CHANGED. ALSO STABILIZERS LINKAGE HAD TO BE CHANGED. HAVE ALSO PUT NEW BALL JOINTS IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mystique