Mercury Mystique Complaints

1,019 consumer complaints on file.

#8020194October 4, 2002
VEHICLE SPEED CONTROL
WHILE DRIVING CONSUMER EXPERIENCED PROBLEMS WITH THROTTLE STICKING. VEHICLE ACCELERATED AND CAUSED ACCIDENT. DEALER NOTIFIED. *MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#767999October 2, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001452October 1, 2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE ENGINE BECAME HOT AND THE ENGINE CHECK LIGHT ILLUMINATED, THEN THE VEHICLE STALLED. *AK THE SPEED SENSOR AND EGR VALVE WAS REPLACED, HOWEVER THE VEHICLE CONTINUED CONTINUED TO EXPERIENCE PROBLEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019407September 25, 2002
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
CONSUMER STATES WHILE DRIVING THE VEHICLE CUT OFF WHEN VEHICLE IS IDLING, THE RMP WILL GO UP TO 4. DEALERSHIP CANNOT FIND PROBLEM, HAD VEHICLE DIAGNOSED ,THE HEAT FROM THE MOTOR HAS CAUSED THE PLASTIC PART OF THE INTAKE MANIFOLD TO WARP AND FUEL AND ANTIFREEZE LEAKES INTO HEAD OF ENGINE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019434September 25, 2002
VEHICLE SPEED CONTROL
CRUISE CONTROL CABLE LINKAGE GOT HOOKED ONTO THE BLEEDER CAUSING THE THROTTLE TO STICK. THE DEALER HAS BEEN NOTIFIED. NLM *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767455September 20, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM
LAST YEAR IN MARCH 2001 I HAD A RECALL ON MY ENGINE COOLING FAN. I BROUGHT MY CAR TO A LOCAL DEALERSHIP TO HAVE IT TAKEN CARE OF . THE CAR AT THE TIME WAS PRESENTING PROBLEMS WITH OVERHEATING, EXCESSIVE TORQUE, AND THE CHECK ENGINE LIGHT WAS OCCASIONALLY COMING ON. THE DEALERSHIP (WAS LAPLACE FORD IN LAPLACE, LA) ONLY CHANGED THE FUSE FOR THE FAN AND NOTHING ELSE. AT THE TIME I BROUGHT MY CAR IN THE MILEAGE WAS AT 84000 MILES AND THE WARRANTY FOR THE FAN MOTOR ONLY EXTENDED TO 100000 MILES. NOW THE PROBLEM HAS BECOME WORSE AND LAPLACE FORD IS SYAING THEY NEED TO CHARGE ME AN EXCESS OF 450.00 FOR REPAIRS WHEN IN ALL ACTUALITY THIS PROBLEM (WHICH I THOUGHT WAS ALREADY TAKEN CARE OF A YEAR AGO) I FEEL SHOULD BE FORD'S RESPONSIBILITY TO REPAIR. PLEASE ADVISE ME IN WHAT ACTIONS I MAY TAKE TO RESOLVE THIS ISSUE? THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018926September 18, 2002
UNKNOWN OR OTHER
RECALL 01 F 139 000/INSTRUMENT PANEL:DEALER, CAVENAUGH FORD CO. IN BLACKROCK, AR. PHONE# 870/878--6251 REFUSED TO HONOR RECALL. THE CONSUMER NEVER RECEIVED THE RECALL AND THE DEALER STATED THAT THE RECALL EXPIRED AUGUST 31, 2002. *AK THE CONSUMER STATES THAT THE INSTRUMENT PANEL HAS RISEN ABOUT 6 INCHES. THE CONSUMER IS COCERNED WITH THIS AFFECTING THE PASSENGER AIR BAG. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018704September 16, 2002
VEHICLE SPEED CONTROL
WHILE TRAVELING CRUISE CONTROL STICKS, NOT DISENGAGING SET AT 65 MPH. OWNER PUSHED BRAKE PEDAL TO DISENGAGE, BUT NO RESPONSE. HE THEN TRIED PUSHING OFF BUTTON ON STEERING WHEEL, STILL NO RESPONSE. OWNER HAD TO IMMEDIATELY PULL OFF THE ROAD AND SHUT OFF IGNITION. VEHICLE SAT ON THE SIDE OF THE ROAD UNTIL OWNER FELT THAT VEHICLE HAD COOLED OFF. THEN, AND ONLY THEN, WAS HE ABLE TO SHUT OFF CRUISE CONTROL. OWNER STATED THAT MANUFACTURER WAS RELUCTANT, AND DID TAKE COMPLAINT SERIOUSLY. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017931September 5, 2002
SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE
RECALL NOT DONE IN A REASONABLE AMOUNT OF TIME. NO PARTS AVAILABLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766537September 1, 2002
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING ASSIST IS LOST IN THE RAIN. THE CAR HAD THIS ISSUE WHEN IT WAS NEW. MOST OF THE TIME IT HAPPENED, THE CAR WAS GOING STRAIGHT. NOW WHEN IT OCCURRED IN A TURN, THIS BECOMES MUCH MORE OF A SAFETY ISSUE. WITHIN MINUTES, UPON REACHING HIGHWAY SPEED, THE POWER STEERING WENT OUT WHEN I WENT THROUGH A PUDDLE AS THE ROAD WAS IN A BEND. THIS KNOWN VEHICLE DEFECT IS A MAJOR SAFETY ISSUE WHEN THE DRIVER CAN NOT SAFELY CONTROL THE VEHICLE. THERE SHOULD BE A RECALL TO FIX IT IMMEDIATELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017443August 28, 2002
ELECTRICAL SYSTEM:WIRING
INSULATION ON ELECTRICAL WIRING IS SEPARATING AND COMING OFF, THIS CAUSES THE WIRES TO TOUCH AND MELT. DEALER INDICATED INSULATION HAS TO BE REPLACED. REPORTED BY JOHN JENKINS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016880August 21, 2002
AIR BAGS:FRONTAL, STRUCTURE
CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION TRAVELLING APPROXIMATELY 20-25MPH AND WAS HIT ON THE PASSENGER'S SIDE DOOR. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK BOTH FRONT AND REAR BUMPERS WERE OFF TRACK. THE FRONT RIGHT & REAR DOORS WERE PUSHED 2 FEET INTO THE DRIVERS SIDE, WITH THE FRONT & REAR SEATS. THE CONSUMER SUFFERED A BROKEN NOSE , BROKEN CLAVICAL IN 2 PLACES, 4 BROKEN RIBS, FACIAL IMPAIRMENT AND CRACKED THE FRONT BRIDGE IN MOUTH. (VEHICLE WAS TOTALLED) *SCC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8016030August 12, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE APPROACHING STOP SIGN, THE CONSUMER APPLIED THE BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. DEALERSHIP IS AWARE OF PROBLEM. *AK THE CONSUMER STATED THAT THE REASON THAT THE PEDAL WENT TO THE FLOOR IS BECAUSE THE HOSE THAT CARRIES THE BRAKE FLUID TO THE BRAKES WAS SEVERED BY FAULT OF THE DESIGN OF THE MANUFACTURER. THE HOSE RESTS AGAINST THE REAR SHOCKS AND OVER TIME WAS DUG INTO BY THE METAL SHOCKS AND EVENTUALLY CUT THE HOSE. CAUSING COMPLETE BRAKE FAILURE. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015912August 9, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, INTERIOR LIGHTING
CONSUMER STATES THAT ALL INSTRUMENTAL DASH PANEL LIGHTS STARTED FLASHING ON AND OFF. SMOKE CAME FROM UNDER THE HOOD, VEHICLE CAUGHT ON FIRE. CONTACTED DEALER.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8015593August 6, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
FUSE RECEPTICLE IS MELTING UNDER DASH. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014974July 29, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN DRIVING AT LOW OR HIGH SPEEDS FRONT END SHAKES. ALSO, WHEN APPLYING BRAKES STEERING WHEEL SHAKES EXCESSIVELY, MAKING IT HARD TO CONTROL. DEALER SAYS IT IS BRAKE ROTORS. DEALER HAS SEEN VEHICLE SEVERAL TIMES, AND CAN'T FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014643July 24, 2002
ELECTRICAL SYSTEM:HORN, SEAT BELTS:REAR/OTHER, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, STEERING:HYDRAULIC POWER ASSIST SYSTEM
HORN DOES NOT WORK. VEHICLE HAS BEEN CHECKED BY DEALER SEVERAL TIMES. HORN WOULD WORK INTERMITTENTLY, BUT CURRENTLY IT HAS FAILED COMPLETELY.*AK THE REAR SEAT BELTS ARE INOPERATIVE. THE POWER STEERING, ALTERNATOR, AND FRONT BRAKES FAILED. THE CATALYTIC CONVERTER CAUGHT ON FIRE. *JG
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8014645July 24, 2002
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING VEHICLE STARTED SMOKING. VEHICLE WAS CHECKED BY DEALER, WHO ADVISED CONSUMER THAT FUEL WAS LEAKING FROM SPARK PLUG WIRES INTO THE CATALYTIC CONVERTER WHICH COULD HAVE CAUSED VEHICLE TO CATCH ON FIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014454July 22, 2002
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
RECALL # 00 V 367 000 CONCERNING COOLING SYSTEM FAN OVERHEATING. CONSUMER RECEIVED RECALL LETTER. TOOK VEHICLE TO DEALER. DEALER SAID THERE WAS NO PROBLEM AT THIS TIME. LATER, VEHICLE STARTED TO SMOKE, WIRES WERE BURNING AND SAW FLAMES COMING FROM RADIATOR. CONSUMER FELTTHIS WAS A DIRECT RESULT OF RECALL REPAIRS NOT BEING PERFORMED. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014202July 18, 2002
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
WHILE DRIVING AND WITHOUT WARNING THERE WAS SMOKE COMING OUT OF DASHBOARD. CONSUMER HAS RESEARCHED, THERE IS RECALL 99V103000 FOR HEADLIGHT SWITCH WIRING HARNESS. HOWEVER, RECALL DOES NOT APPLY TO THIS VEHICLE DUE TO VIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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