Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#11150051November 8, 2018
VEHICLE SPEED CONTROL
I PURCHASED A USED 2005 MERCURY MOUNTAINEER LAST MONTH, WITH 135,400 MILES, WHILE USING CRUISE CONTROL AND TRAVELING APPROXIMATELY 35 MPH, THE ROAD WENT FROM LEVEL TO A VERY SLIGHT DOWNGRADE. THE CAR THEN JUST SHUT OFF AFTER AUDIBLE WARNING BELL WAS HEARD. NOTICED DASHBOARD LIGHTS WERE ALL LIT AND BATTERY GAGE WAS NORMAL. I LOST POWER STEERING, BRAKES AND OIL PRESSURE. AFTER PULLING SAFELY TO THE SIDE OF THE ROAD, I RESTED FOR 30 SECONDS BEFORE RESTARTING THE CAR, WHICH SUBSEQUENTLY OPERATED NORMALLY. AFTER TAKING IT IN FOR AN OIL CHANGE AND SAFETY CHECK, I WENT ON A 450 MILE WEEKEND TRIP AND HAD NO ISSUES, RESTRICTING CRUISE CONTROL TO HIGHWAY SPEEDS. THE OTHER DAY, I WAS TRAVELING ON A DIFFERENT STRETCH OF LEVEL ROAD IN MY TOWN WHILE USING CRUISE CONTROL AT APPROX. 35 MPH. AFTER HEADING INTO A SLIGHT DOWNGRADE, I AGAIN HEARD THE WARNING BELL, FOLLOWED BY ENGINE SHUT OFF. A "CHECK GAGE" LIGHT CAME ON AND I LOST POWER STEERING, OIL PRESSURE AND BRAKES. THIS TIME, I GENTLY SHIFTED THE CAR INTO NEUTRAL, AND WHILE COASTING AT 15-20 MPH I TURNED THE IGNITION OFF BEFORE RESTARTING WITHOUT ISSUE. THE CAR HAS SUBSEQUENTLY OPERATED NORMALLY, BUT I HAVE NOT ENGAGED THE CRUISE CONTROL AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141475October 19, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE DRIVING, THE HEADLIGHTS GRADUALLY BECAME DIM AND SHUT OFF. AFTER THE CONTACT MADE SEVERAL ATTEMPTS, THE HEADLIGHTS TURNED BACK ON AND REMAINED ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141363October 18, 2018
ELECTRICAL SYSTEM, SEATS
WHILE DRIVING THE VEHICLE THE INTERIOR LIGHT TURNS ON AND THE SEAT MOVES BACK INTO THE PARK POSITION. THIS IS A SAFETY ISSUE AS IT IS DIFFICULT TO REACH THE PEDAL/BRAKE AND IT HAPPENS WITHOUT NOTICE. THERE IS NO RHYME OR REASON TO THIS PROBLEM. I HAVE SEEN MULTIPLE POSTS REGARDING THIS ISSUE AND DON'T SEE HOW IT CANNOT BE A RECALL FOR SAFETY REASONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131717September 26, 2018
INTERIOR LIGHTING, SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING VARIOUS SPEEDS, THE INTERIOR LIGHTING ILLUMINATED AND THE DRIVER'S SEAT UNINTENTIONALLY MOVED BACKWARDS. THE CONTACT STATED THAT THE FAILURES OCCURRED PERIODICALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 207,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128025September 7, 2018
STRUCTURE:BODY
OPERATING THE TAILGATE WINDOW HINGES BROKE OFF SCREWS APPEARED TO HAVE SEVERE CORROSION VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123073August 28, 2018
ENGINE
CAR RAN ROUGH & HESITATED/SURGED UPON ACCELERATION. APPARENTLY THIS IS A COMMON FORD PROBLEM INVOLVING PREMATURE SPARK PLUG BREAK DOWN IN THE FORD TRITON ENGINE SEE FORD SPARK PLUG CLASS ACTION SETTLEMENT. SHULTZ FORD IN NANUET NY DIAGNOSED THE PROBLEM AS FAULTY PLUGS, THERE WAS ALSO A RISK OF BREAKING PLUGS UPON REMOVAL. I HAD THEM DO THE REPAIRS AT A COST OF $788. LATER I FOUND THAT THERE WAS A SETTLEMENT, HOWEVER MY CAR WAS NOT INCLUDED EVEN THOUGH IT HAD THE SAME ENGINE AS THE CARS/TRUCKS/ SUV'S THAT WERE INCLUDED IN THE SETTLEMENT. FORD CUSTOMER SERVICE SAID THERE WAS NOTHING THEY COULD DO RE: REIMBURSING ME FOR THE REPAIR EXPENSE AS MY SUV WAS NOT INCLUDED IN THE SETTLEMENT. THEY SUGGESTED I FILE THIS COMPLAINT. CAN I GET SOME SATISFACTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120237August 16, 2018
STRUCTURE:BODY
THE MOUNTAINEER IS A 2005. I LOVE THE VEHICLE BUT, THE PAINT IS ALMOST GONE ON THE HOOD AND IS STARTING TO BUBBLE IN OTHER AREA. THIS IS MY DAILY CAR, HAS BEEN GARAGE KEPT UNTIL MAY 2018. I CANNOT THINK OF ANYTHING WHICH WOULD HAVE CAUSED THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103719June 25, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THE FRAME IN BACK IS RUSTING THROUGH. THE BACK CROSS MEMBER AT THE REAR BUMPER IS RUSTED BAD. IT RATTLES ALL THE TIME.BACK SWAY BARS ARE RUSTED BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100229June 6, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR PANEL WAS CRACKED. THE CONTACT WAS CONCERNED THAT THE INTEGRITY OF THE REAR WINDOW WAS COMPROMISED DUE TO THE CRACKS. THE VEHICLE WAS TAKEN TO DICK SMITH FORD (9505 E STATE RTE 350, RAYTOWN, MO) WHERE THE CRACKS WERE CONFIRMED. THE DEALER DIAGNOSED THAT ADHESIVE MATERIAL NEEDED TO BE ADDED TO THE CRACKS TO REINFORCE THE PANEL. THE MANUFACTURER STATED THAT IF THE CONTACT WERE TO REPAIR THE FAILURE INDEPENDENTLY, SHE MAY BE REIMBURSED IF A RECALL WERE ISSUED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,354. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100258June 6, 2018
SEAT BELTS
DRIVER SIDE SEAT BELT REFUSES TO LATCH AND, IF IT DOES LATCH, COMES UNLATCHED ON ITS OWN. ON INSPECTION, THE 'GUTS' OF THE MECHANISM ARE GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098823May 30, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD JUMP AND JERK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000. *TT UPDATED 9/21/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098222May 27, 2018
VEHICLE SPEED CONTROL
CURSE CONTROL OCCASIONALLY MAKES ENGINE ACCELERATE WHILE AND AFTER BRAKE APPLIED WHILE MOVING UNDER 5 MPH AND EVEN WHILE STOPPED WITH BRAKE STILL APPLIED. MORE THAN ONCE A PEDESTRIAN WAS AT RISK IN A CROSSWALK WHILE VEHICLE STOPPED WITH BRAKE STILL APPLIED, THEN ENGINE SUDDENLY BECAME NEAR FULL THROTTLE, REQUIRING EVEN STRONGER PRESSING OF BRAKE PEDDLE. WE TOOK THE CAR TO DEALER (HENRY DAY FORD) WHO UPDATED ENGINE CONTROL ROM; BUT SAME PROBLEM CONTINUED TO EXIST. THE DEALER OFFERED NO WARRANTY OF REPAIR OR EVEN ACKNOWLEDGEMENT OF PROBLEM. WE NOW DRIVE WITH THE CRUSE CONTROL AND HORN AND ??? CABLE DISCONNECTED NEAR WINDSHIELD WASHER RESERVOIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098075May 26, 2018
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
THE DRIVER SEAT MOTOR MESSED UP CAUSING THE TO BE STATIONARY. THE SEAT WONT MOVE FORWARD AND BACKWARD.THE AIR CONDITIONING ON THE DRIVER SIDE DOESN'T BLOW COLD , THE DASH AND RADIO LIGHTS BRIGHTEN AND DIM SPORADICALLY AND THE THIRD ROW SEATS DON'T WORK, THE GEAR STRIPPED OUT. ALSO, THE BUSHINGS ON THE FEONT AND REAR HAVE HAD TO BE REPLACED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11090988April 30, 2018
ELECTRICAL SYSTEM, SEAT BELTS, UNKNOWN OR OTHER
PASSENGER SEATBELT LOCKS WILL NOT UNLOCK UNLESS YOU UNBUCKEL THE BELT IT JUST KEEPS GETTING TIGHTER HAVE A PROBLEM WHERE THE YOU PUSH DOWN ON GAS IT WON'T DO ANYTHING FOR A MOMENT THEN JOLT FORWARD AN THE MAIN PROBLEM IT WITH THE ELECTRIC IF YOU BARLEY TOUCH THE IGNITION SWITCH OR CONTROLS FOR THE SEAT THE SEAT MOVES THE IGNITION ALSO NOT ONLY MOVES THE SEAT BUT A COUPLE TIMES IT HAS SHUT THE CAR OFF AND ONCE LOCKED US IN THE CAR HAD TO PUT THE KEYS IN AND START TO GET IT TO UNLOCK AND ONCE LOCKED US OUT WITH KEYS STILL IN IGNITION SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083828April 8, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WHILE DRIVING MY SEAT WILL RANDOMLY MOVE BACK AND FORTH AS IF I TOOK THE KEYS OUT. THOUGHT SOMETHING WAS WRONG WITH MY TRANSMISSION BUT AFTER HAVING THE GARAGE PUT TRANSMISSION FLUID IN IT STILL FEELS LIKE THE TRANSMISSION IS MESSED UP EVEN THOUGH THE GARAGE SAYS THE TRANSMISSION IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081868March 28, 2018
SUSPENSION
HUMMING IN FRONT AT ALL SPEEDS FT WHEEL BEARINGS WHERE BAD. NOW RIGHT REAR BEARING MAKING NOISE. VERY LOOSE . LOTS OF OTHER COMPLAINTS ONLINE NEED TO BE LOOKED AT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079840March 16, 2018
SEATS
INTERMITTENTLY, THE SEAT MOVES TO THE 'EASY EGRESS' POSITION WHILE THE CAR IS IN MOTION. THE DOME LIGHT COMES ON, AS IT WOULD IF YOU WERE GETTING OUT OF THE CAR. FROM READING THE MANY SIMILAR COMPLAINTS, I AGREE THAT IT HAPPENS WHEN BRAKING OR TURNING AND IT HAPPENS AT ALL SPEEDS. THIS STARTED HAPPENING ABOUT ONE MONTH AGO. NO ACCIDENT YET BUT IT'S VERY JARRING AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076059March 3, 2018
UNKNOWN OR OTHER
MUFFLER. STILL HAS BAFFLES AND DAMPERS. CATALYTIC CONVERTER IS STILL ATTACHED. NOT LOUD OR OBNOXIOUS. DUE TO HAVING A 3IN IN DIAMETER TAIL PIPE. I WAS FAILED. I WAS APPROVED FOR THE LAST 8 YEARS AT DIFFERENT LOCATIONS. THESE NEW STRICT RESTRICTIONS ARE COSTING CONSUMERS UNNECESSARY COSTS. THIS WAS AN UNFAIR FAILURE THAT WAS POSTED AS A SAFETY ISSUE WHEN IT IS CLEARLY NOT. SUV WAS STATIONARY AND PASSED ALL OVER REQUIREMENTS. THIS WAS A JUDGEMENT CALL BY TYRE TRAK IN SPRINGFIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072475February 13, 2018
STEERING
POWER STEERING PROBLEM INTERMITTENT STEERING SEEMS TO CHANGE FROM MANUAL STEERING WHEN TURNING MAKING VERY DIFFICULT TO STEER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065517January 28, 2018
POWER TRAIN
TRANSMISSION WOULD NOT SHIFT OUT OF LOW GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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