Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#11437666October 21, 2021
STEERING:STEERING CONTROL MODULE
The contact owns a 2008 Mercury Mountaineer. The contact stated that after parking the vehicle, he was unable to remove the key from the ignition. The contact stated no warning light was illuminated. The contact stated he was able to remove the key after disconnecting the battery. The contact took the vehicle to an independent mechanic and was informed that the steering column lock module needed to be replaced. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 141,782.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431823September 5, 2021
UNKNOWN OR OTHER
My shifter continuously won’t come out of park. Multiple other people with the same kind of vehicle have posted on forums with the same issue. It’s happened weekly for a year or more. I keep getting told there’s a recall on it but can’t find it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425317July 18, 2021
UNKNOWN OR OTHER
There is a known issue with the cluster panel’s relay that has caused my headlights to flash off and on randomly as it malfunctions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421672June 21, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I will never buy a FoundOnRoad Dead ford pos ever. The transmission went into neutral with out any notice. To repair the faulty drive train I will cost me aprox $2400.00 mileage 152,000 third time the drive train has been worked on.. There tranmissions were failing in a little as 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413469April 22, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, WHEELS
MY CAR WILL JERK AS I'M DRIVING RPMS GOING HIGH WHILE NO SPEED IS PICKING UP. WITH JUMP OUT OF GEAR WHEN AT STOP LIGHT. LOUD GRINDING NOISE FROM TIRES COULD HAVE FOOT ALL THE WAY DOWN ON GAS PETAL AND GO NO FASTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407590April 12, 2021
POWER TRAIN
HAD TO REPLACE TRANSMISSION COMPLETELY AT 137,000 MILES. THERE'S BEEN A LOT OF COMPLAINTS ABOUT THESE TRANSMISSIONS AT THIS MILEAGE AND FORD SHOULD BE RESPONSIBLE FOR SOME OF THE COST. THIS IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402578March 12, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 385,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365014October 18, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
SINCE I PURCHASED IN 2009, ENGINE KILLS ANYTIME, MOSTLY WHEN GAS PEDAL NOT PRESSED. PULLING OUT OF PARKING LOTS, SITTING AT RED LIGHTS, OR LETTING OFF GAS ON INTERSTATE, ENGINE JUST KILLS. SOMETIMES FEELS LIKE A JOLT. I HAVE TO PUT THE SHIFT IN NEUTRAL AND RESTART THE ENGINE. RECORDS OF ALL VISITS FOR THE PROBLEM AT DEALERSHIP. NEVER COULD SOLVE PROBLEM, BUT TOO UNSAFE TO DONATE TO MY GRANDSON. IF SOMETHING WERE TO HAPPEN TO HIM BECAUSE OF A DEFECT THAT WAS NEVER FOUND, I DON'T KNOW WHAT I'D DO. CANNOT CHECK TRANSMISSION FLUID LEVEL. SEALED. I DO HAVE SOME FLUID STAINS ON MY DRIVEWAY. FOR YEARS I'VE REPORTED TO THE DEALERSHIP AND SPECIFIED THE CONCERN FOR SAFETY BUT TO NO AVAIL. IT KILLS ANYTIME. MAY NOT DIE FOR A WEEK, OR TOMORROW, OR EVEN A MONTH. NO PARTICULAR PATTERN. FEELS LIKE A TRANSMISSION PROBLEM. IF I'M SITTING IN A PARKING LOT WITH MOTOR RUNNING, SOMETIMES IT JUST KILLS. IT'S THE SHIFTING TO NEUTRAL WHILE DRIVING ON HIGHWAYS AND STREETS TO RESTART WHILE MOVING I'M WORRIED ABOUT. I'VE HAD SEVERAL MECHANICS CLAIM THEY FIXED IT BUT TO NO AVAIL. PLEASE GIVE ME SOME DIRECTION. ALL THE SHOPS I'VE GONE TO ARE REPUTABLE BUSINESSES. ONE MECHANIC SAID THE ELECTRONIC BRAIN (COMPUTER BOX) MIGHT BE CAUSING AND SAID TO SEND IT TO MERCURY FOR RECALCULATION. I DON'T KNOW ABOUT THAT. MOST OF THE READ OUTS ARE EPA RELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359822September 18, 2020
UNKNOWN OR OTHER
THE PLASTIC THAT HOLD THE VISOR ARM ON PLACE CRUMBLES. BOTH SIDES WERE AFFECTED. THE OUTER SHIELD PLATES SEEM OK IT'S ONLY THE PIECE THAT I CAN ONLY GUESS, 'STABALIZES' THE VISOR WHEN YOU MOVE IT FROM FRONT TO SIDE OF THE CAR. IT LOOKS LIKE THEY'RE ABOUT $30-$80 EACH TO REPLACE. THIS IS A 3RD HAND VEHICLE HOWEVER THE MILEAGE IS FAIRLY LOW FOR THIS YEAR AT 127,408. THESE ARE NOT PLASTIC PIECES THAT ARE IN THE SUN A LOT, THEY AREN'T AT ALL BUT CRUMBLE LIKE PLASTIC CAN BECAUSE OF SUN EXPOSURE. THERE IS GLUE IN THE PHOTO THAT I PUT ON AS A TEMPORARY FIX BUT IT PEELS OFF EASILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351000August 24, 2020
SEAT BELTS
ON A 2008 MERCURY MOUNTAINEER THE DRIVER SIDE SEAT BELT WILL NOT STAY HOOKED IN IT COMES LOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349674August 16, 2020
POWER TRAIN, WHEELS, UNKNOWN OR OTHER
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11344312August 10, 2020
SEAT BELTS
SEAT BELT ON THE DRIVERS SIDE FAILS TO SAY HOOKED INTO THE SEAT BELT CLIP-IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348446August 10, 2020
SEAT BELTS
DRIVERS SIDE SEAT BELT WITH NOT STAY LOCKED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326133May 27, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING SYSTEM WAS INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE HOWEVER, WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE INSTRUMENT PANEL LIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE THEN WAS TAKEN TO MARITIME FORD (1305 FRANKLIN ST, MANITOWOC, WI 54220) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE DIMMER SWITCH NEEDED TO BE PLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323974May 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
CAR WHEN IDLE SHUTS OFF IN MIDDLE OF TRAFFIC LOCKING BREAK AN STEERING WHEEL CAN CAUSE ACCIDENT HAPPENED TO ME IN MIDDLE OF TRAFFIC THANK GOD I WAS CLOSE TO EMERGENCY EXIT CAR SHUTOFF NOT ALLOWING TO BRAKE HAD TO PRESS EMERGENCY BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316784March 7, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
AT 28000 MILES THE TRANSMISSION STARTED SHIFTING ERRATIC, THE DEALER REPROGRAMMED THE ECM AND COVERED UP THE PROBLEM UNTIL THE WARRANT ENDED AND THE BATTERY FAILED AT WHICH TIME THE CAR REVERTED BACK TO DEFAULT AND CONTINUED TO BUCK AND JERK UNTIL THE CAR REACHED HIGHWAY SPEED. THIS CONTINUED UNTIL THE TRANSMISSION FINALLY FAILED DURING OPERATION ON THE HIGHWAY ON 3/5/20. THE ABS MODULE JUST FAILED DURING LOW SPEED OPERATION FOR NO APPARENT REASON. ALSO THE CAR INDICATED THAT THERE IS AN ELECTRICAL PROBLEM EVEN THOUGH ALL ELECTRICAL COMPONENTS ARE IN GOOD OPERATIONAL CONDITION. THIS ERROR COMES AND GOES CONSTANTLY AT ANY GIVEN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311224February 24, 2020
SEAT BELTS
DRIVERS SIDE SEAT BELT BUCKLE WILL NOT LATCH. 185,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307302February 5, 2020
STRUCTURE:BODY, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292295December 31, 2019
SERVICE BRAKES, SEATS, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCURY MOUNTAINEER. WHILE THE CONTACT'S WIFE WAS DRIVING 70 MPH, SHE DEPRESSED THE BRAKE PEDAL AND THE FRONT DRIVER'S SEAT STARTED TO SLIDE BACKWARDS AND THE INTERIOR LIGHTING ILLUMINATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DRIVER LOST CONTROL OF THE VEHICLE AS IT MADE A 360 DEGREE SPIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287826December 9, 2019
POWER TRAIN
THE O/D LIGHT KEEPS FLASHING AND IT DOESN'T SHIFT INTO GEAR WHEN PULLING OUT IN FRONT OF ONCOMING TRAFFIC ITS VARY DANGEROUS FOR MYSELF AND OTHER DRIVERS PLEASE ADDRESS THIS ON GOING PROBLEM WITH THIS TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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