Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#11062659January 14, 2018
STRUCTURE:BODY, VISIBILITY/WIPER
AT THIS POINT ALL 4 DOOR LOCKS/LATCHES ARE MESSED UP. BOTH DRIVER &PASSENGER BACK DOORS WON'T OPEN FROM OUTSIDE OR INSIDE. DRIVER &PASSENGER FRONT DOORS WON'T OPEN FROM OUTSIDE UNLESS OPEN FROM INSIDE FIRST. KEY WON'T UNLOCK DOORS. BACK GLASS ON HATCH DOOR WON'T OPEN. BACK WIPER BROKEN. BACK HATCH WOULDN'T OPEN UNTILL I PAID TO HAVE IT FIXED. I CONTACTED THE MANUFACTURER THEY SAID MY TRUCK NOT ON RECALL LIST & WANTED ME TO PAY TO FIX IT. MY TRUCK HAS SAME ISSUES AS THE ONES BEING RECALLED. HOW DO THEY DETERMINE WHICH ONES TO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061367January 9, 2018
UNKNOWN OR OTHER
I LIVE IN QUINCY, MA. WHEN IT SNOWS OR GETS COLD THE CAR INTERMITTENTLY, MAJORITY OF TIME IN REVERSE, LOCKS IN REVERSE, SELF ACCELERATING, AND EVEN WHEN I BRAKE IT OVERRIDES THE BRAKING SYSTEM. LAST NIGHT IT ACTUALLY SELF DISPLAYED THE 4X4 LIGHT ON DASHBOARD. WHEN I MEAN ACCELERATES, I MEAN UNCONTROLLABLE ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061016January 7, 2018
AIR BAGS
EXPLODING AIRBAGS FILLED VEHICLE WITH SMOKE AND ASH. I RECEIVED MINOR BURNS AND ABRASIONS ON ARMS AND FACE, DAUGHTER RIDING IN BACK SEAT RECEIVED BLACK EYE FORM FLYING OBJECT AND REQUIRED SCAN OF HEAD TO RULE OUT HEAD INJURY. WAS RESULT OF ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11053938December 11, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052947December 7, 2017
ELECTRICAL SYSTEM, SEATS
AFTER APPROXIMATELY 90,000 MILES THE DOME LIGHTS TURNED ON AND AUTOMATIC SEATS MOVE BACK WHILE DRIVING. THIS ISSUE PERSISTS AND OFTEN OCCURS SEVERAL TIMES. THERE ARE SEVERAL COMPLAINTS OF THIS ISSUE FOUND ONLINE. IT IS NOT DUE TO A HEAVY KEY CHAIN AS I ONLY HAVE THE FOB AND KEY ATTACKED. THIS IS A SAFETY ISSUE AS THE SEATS PULL THE DRIVER AWAY FROM THE PEDALS AND STEERING WHEEL. INVESTIGATE! RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047281November 19, 2017
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
UNDER MY HOOD STARTED SMOKING, I POPPED MY HOOD TO FIND FLAMES UNDER IT. I HAD TO GET MY KIDS OUT THE TRUCK AND PUT THE FLAMES OUT WITH AND EXTINGUISHER. THAT'S WHEN I NOTICED THAT MY BRAKE FLUID RESERVOIR WAS MELTED AND SO WERE THE WIRES THAT CONNECT TO THE CRUISE CONTROL SWITCH. NOT I AM WITHOUT A VEHICLE TO GET TO WORK AND GET MY CHILDREN TO SCHOOL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11044010November 6, 2017
SEATS
WHILE DRIVING MY CHILDREN TO SCHOOL THIS MORNING MY SEAT ADJUSTED ITSELF A COUPLE OF TIMES SO THAT I HAD A DIFFICULT TIME REACHING THE PEDALS UNTIL I COULD GET IT BACK TO THE PROPER POSITION. THIS HAS HAPPENED BEFORE BUT I THOUGHT IT WAS A "FLUKE". TODAY, WHEN I PICKED MY KIDS UP AND DROVE HOME IT HAPPENED 7 TIMES IN 3 MILES AND ALMOST CAUSED ME TO HIT A PEDESTRIAN. THIS HAPPENED ON A CITY STREET. I WAS UNABLE TO ISOLATE A "TRIGGER" TO THE MOVEMENT. ONE TIME I WAS GOING ABOUT 30 ON A STREET, ANOTHER TIME I WAS SLOWING DOWN TO A STOP SIGN AT A BUSY INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043298November 4, 2017
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
MY 2007 MERCURY MOUNTAINEER NEVER HAD ANY PROBLEMS UNTIL RECENTLY, THOUGHT IT WAS THE TRANSMISSION BECAUSE OF THE WAY IT DROVE. TOOK IT TO THE MECHANIC AND GOT TRANSMISSION FLUID PUT IN BUT THE PROBLEMS REMAINED THE SAME AND WAS TOLD THE TRANSMISSION WAS FINE. MY THERMOSTAT HOUSING UNIT WAS LEAKING (THIS IS VERY COMMON WITH THESE CARS AND VERY DANGEROUS, NEEDS IMMEDIATE ATTENTION!) AND HAD CAUSED VERY EXPENSIVE WIRING ISSUES. ALMOST ACTS EXACTLY LIKE THE TRANSMISSION IS GOING OUT - RPM'S ARE WAY TOO HIGH, THE VEHICLE WOULD NOT ACCELERATE IN THE MIDDLE OF CITY TRAFFIC, THE CAR JUMPED AT A STOPLIGHT AND CAUSED ME TO HIT THE CAR IN FRONT OF ME, AND IT DOESN'T SHIFT PROPERLY. PROBLEMS OCCURRED OUT OF NOWHERE AND ARE TOO DANGEROUS TO BE IGNORED BUT VERY EXPENSIVE TO BE FIXED. ITS VERY COMMON AND SHOULD BE RECALLED BEFORE SOMEONE GETS SERIOUSLY INJURED!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11039428October 24, 2017
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
UPON DRIVING ON THE FREEWAY THE INSIDE DOME LIGHTS CAME ON AND MY SEAT STARTED ADJUSTING ITSELF BACK AND FORTH WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035952October 23, 2017
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD, THE SEAT WILL SUDDENLY MOVE BACKWARDS TO THE "OPEN DOOR" POSITION, AS THOUGH THE KEY HAD BEEN PULLED OUT OF THE IGNITION. THIS CREATES A VERY DANGEROUS SITUATION, ESPECIALLY FOR PEOPLE WITH SHORT LEGS, AS ONE CAN NO LONGER REACH THE GAS PEDAL OR BRAKE. SLIGHTLY "WIGGLING" THE KEY OR IGNITION SWITCH WILL USUALLY GET THE SEAT TO MOVE BACK TO THE PRESET DRIVING POSITION. WHEN THIS HAPPENS, THE INTERIOR LIGHTS ALSO GO ON, AND TURN OFF WHEN THE SEAT MOVES BACK INTO POSITION. THIS SEEMS TO HAPPEN AT ALL DIFFERENT SPEEDS, AND IT SEEMS MOST EVENTS HAPPEN AFTER THE CAR HITS A BUMP, BUT NOT ALWAYS. THERE HAVE BEEN TIMES WHEN IT JUST SEEMS TO HAPPEN WITHOUT ANYTHING TO SET IT OFF. IT ALSO CAN HAPPEN WHEN THE VEHICLE IS FIRST STARTED UP, OR JUST AS YOU START TO SHUT THE VEHICLE OFF. IT IS ABSOLUTELY RIDICULOUS THAT REPAIR OF THIS CONDITION IS NOT A RECALL ITEM. THE DATE SHOWN FOR WHEN IT HAPPENED IS THE LATEST DATE - I HAVE NOT DRIVEN THE VEHICLE SINCE THEN - BUT IT HAS BEEN OCCURRING FOR AT LEAST THE LAST 10 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030250September 27, 2017
STRUCTURE:BODY
I HAVE A MERCURY MOUNTAINEER 2003 AND IT WAS STATIONED THERE WAS A CRACK IN THE BACK MIDDLE OF THE HATCH NOW THERE A HUGE CRACK AND MY WINDOW OF THE TRUNK CAME UNHINGED AND FELL OFF I SEE THIS PROBLEM IN ALL MOUNTAINEERS THEY ALL HAVE THE CRACK IN THE HATCH HOPE THEIRS DON'T FALL OFF I SEE IT IN ALMOST EVERYONE'S. THIS SHOULD BE RECALLED BECAUSE WHAT WOULD OF HAPPENED IF I WAS DRIVING AND IT FELL OFF THIS IS NOT SAFE. PLEASE HAVE THIS INVESTIGATED. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022125September 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE RECENTLY WITH ONLY 40,000 MILES. THE CAR KEEPS STALLING OR DYING AS YOU MAY SAY AS I DRIVE. IT WILL BE OKAY FOR A SHORT PERIOD OF TIME AND THEN JUST DIE RIGHT ON THE HIGHWAY! ONCE IT DIES ONCE, THE CAR WILL CONTINUE TO DO SO OVER AND OVER AGAIN UNTIL THE ENGINE HAS COOLED DOWN. I HAVE THE ENGINE CODES OF P2104, P2111 AND P2135 WITH A REFERE TO P2101. I HAVE BROUGHT IT TO SEVERAL MECHANICS AND PAID WELL OVER $1,000 TO FIX THIS PROBLEM AND IT JUST CONTINUES. I AM AFRAID MY FAMILY MAY ALL DIE! WERE ON 93 RECENTLY HEADING TOWARD BOSTON AND MY CAR DIED RIGHT AT THE INTERSECTION OF 495. I HAD ALL MY CHILDREN IN THE CAR AND IT WOULD NOT RESTART. I HAVE FIXED THE FUEL SYSTEM (ERROR CODE LAST TIME), HAD A COMPLETE TUNE UP, AND THROTTLE SENSOR ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003795July 8, 2017
VISIBILITY/WIPER
I OPENED THE REAR GLASS AND WHILE THE GLASS WAS BEING RAISED BY THE PISTONS, I HEARD A LOUD BANG. THE GLASS SUDDENLY SHATTERED ALL OVER ME AND THE BACK OF THE MOUNTAINEER. I GOT GLASS IN MY FACE AND ARMS AND FEET. I HAD LACERATIONS TO MY ARMS FROM THE GLASS AND GLASS SPLINTERS IN MY FEET WHERE THE GLASS GOT INTO MY SHOES. THE GLASS DID NOT HIT ANYTHING AS WAS ONLY PART OF THE WAY UP WHEN IT SHATTERED. I DID NOT OPEN THE FULL REAR GATE, JUST THE GLASS PANEL WHICH IS UNLOCKED WITH A PUSH BUTTON TO THE RIGHT OF THE REAR GATE HANDLE LATCH. THE DAY WAS HOT AND I HAD THE AC RUNNING SO THERE WAS TEMPERATURE GRADIENT INSIDE OF THE VEHICLE TO THE OUTSIDE. THIS IS A DANGEROUS DEFECT AS I WAS INJURED AND OTHER COULD BE MORE SEVERELY INJURED BY THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11003324July 6, 2017
UNKNOWN OR OTHER
THIS WAS VERY DANGEROUS!! RIGHT HINGE BROKE WHICH DROPPED RIGHT SIDE OF GLASS PUTTING PRESSURE ON THE GLASS WHICH MADE IT EXPLODE. GLASS COVERED ME WITH A FEW MINIMAL CUTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002611July 1, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY POWER WILL STAY ON FOR LONG PERIODS OF TIME ALSO I'M HAVING AN ACCELERATION PROBLEM WHEN I DRIVE I HAVE TO WAIT FOR IT TO GO TO ABOUT 25 MI TILL 26 FOR IT TO PICK UP ANY SPEED IT TAKES A VERY LONG TIME FOR IT TO PICK UP ANY SPEED IN THE 1ST PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993134June 5, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE SPENT OVER $1,500 IN COSTS FOR REPAIRS TO THIS VEHICLE, BEGINNING WITH I HAD TO GET AN OIL CHANGE ON THE SAME DAY THAT I PURCHASED THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY IN ROUTE FROM THE DEALERSHIP. ALSO, AS I WAS EN ROUTE FROM THE DEALERSHIP, ON THE EXPRESSWAY A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I FOUND OUT THAT THE HORN WAS NOT WORKING. THINGS HAVE JUST WENT DOWNHILL FROM THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993068June 4, 2017
ELECTRICAL SYSTEM
I WAS AT A GAS STATION MAKING A PURCHASE WITH MY DISABLED MOTHER. WE LEFT THE STORE, AND GOT INTO MY TRUCK. I STARTED MY TRUCK AND PROCEED TO DIVE TOWARDS THE EXIT OF THE GAS STATION WHEN I SMELLED SOMETHING LIKE BURNING RUBBER. I SAID TO MY MOTHER THAT SOMETHING SMELLED FUNNY AND THEN LOOKED AND SAW A THIN STEAM OF SMOKE COMING UP FROM IN BETWEEN MY LEGS. I PARKED THE TRUCK AND JUMPERS OUT LEAVING MY OM IN THE CAR. I THEN SAW A FIRE INSIDE OF THE METAL TRACK IN WHICH MY SEAT MOVES MECHANICALLY UNDERNEATH MY SEAT, WHERE THE WIRES ARE. I RAN INTO THE GAS STATION PANICKED AND ASKED THE ATTENDANT FOR A FIRE EXTINGUISHER, TO WHICH HE REPLIED " NO, I DON'T KNOW I DON'T HAVE ONE" AND DID NOTHING. SO I RAN BACK OUTSIDE TO MY TRUCK WHERE MY MOTHER WAS HAVING TROUBLE EXITING MY TRUCK AS SHE HAS ANXIETY AND HEALTH ISSUES. SHE FINALLY GOT OUT AND A TOW TRUCK THAT WAS DRIVING BY, SAW THE SMOKE GETTING HEAVIER AND FLOWING OUT OF MY TRUCK, HE STOPPED AND OUT THE FIRE OUT WITH AN EXTINGUISHER. THE FLAMES WERE COMING THROUGH MY SEAT AND I WAS AT A GAS STATION. I WAS TERRIFIED. I HAVE PTSD AND THIS HASN'T HELPED MY SLEEP AT ALL. ALSO, WE WERE AT A GAS STATION AND AS YOU KNOW, FIRE IS VERY DANGEROUS AT A GAS STATION. WE COULD'VE BEEN SERIOUSLY HURT OR WORSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991755May 26, 2017
SERVICE BRAKES, POWER TRAIN, SUSPENSION
I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $1500.00 IN COST FOR REPAIRS ON THIS VEHICLE, BEGINNING WITH I HAD TO GET THE OIL CHANGED THE SAME DAY THAT I BOUGHT THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY, I ALMOST GOT INTO A SERIOUS ACCIDENT ON THE EXPRESSWAY IN ROUTE FROM THE CAR DEALERSHIP BECAUSE A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I DISCOVERED THAT THE HORN WAS NOT WORKING. THE NEXT DAY THE POWER DOOR LOCKS STOPPED WORKING AND THINGS JUST HAS WENT DOWN HILL SINCE THEN, THE VEHICLE IS IN THE SHOP RIGHT NOW AS I'M TYPING THIS, I HAVE NOT DRIVEN THE VEHICLE ANYWHERE OTHER THAN BACK AND FORTH TO REPAIR SHOPS. I FILED A COMPLAINT WITH THE BBB BUT NOTHING WAS DONE ABOUT THE COMPLAINT BECAUSE THE BUSINESS RESPONDED SAYING THE VEHICLE WAS USED AND I REJECTED THE RESPONSE AND THEN RECEIVED AN EMAIL FROM THE BBB SAYING THAT THE CASE WAS CLOSED. THIS VEHICLE WAS A LEMON WITH A LOT OF ISSUES AND NONE OF THOSE ISSUES WERE DISCLOSED TO ME WHEN I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979404April 19, 2017
ELECTRICAL SYSTEM
TURN KEY ON AN SEAT GOES BACK AN FOURTH ,THEN STOPS ,WHILE DRIVING IT GOES BACK AN FORTH AGAIN SOME TIMES 3-4TIMES IT HAS GOTTEN MUCH WORSE RECENTLY ,DEFINITELY NOT SAFE TO DRIVE LIKE THAT,THIS HAPPENED WHEN STARTING UP THE CAR AN DRIVING,WHICH MAKES THE SEAT GO ALL THE WAY BACK AN I'M SHORT SO WHEN IT GOES BACK I BARELY REACH THE PEDALS, THIS HAPPENED ALL THE TIME FOR NO REASON ON SIDE STREETS ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972300April 13, 2017
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING, THE TRANSMISSION FAILED TO SHIFT. WHILE PARKED, THE EMERGENCY BRAKES FAILED AND CAUSED THE VEHICLE TO ROLL AWAY. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer