Mercury Cougar Complaints

1,886 consumer complaints on file.

#10075878June 4, 2004
ENGINE AND ENGINE COOLING:ENGINE
RECALL REGARDING PROBLEMS WITH PLASTIC INTAKE MANIFOLD. *MR THE ORIGINAL INTAKE MANIFOLD WAS CRACKED AT THE FRONT MOTOR. FORD REPLACED THE DEFECTIVE PLASTIC MANIFOLD WITH ANOTHER DEFECTIVE PLASTIC MANIFOLD. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075877June 4, 2004
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, WHEELS, STRUCTURE, STEERING, POWER TRAIN, EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MECHANICAL PROBLEMS WITH 1999 MERCURY COUGAR. *MR THE VEHICLE DIED IN THE MIDDLE OF TRAFFIC ON THREE OCCASIONS. THERE WERE ALTERNATOR AND FUEL PROBLEMS. THE CONSUMER REQUESTED A CREDITED AMOUNT OF FUNDS AND REIMBURSEMENT FOR THE BATTERY, BRAKES AND ADDITIONAL EXPENSES. OTHER PROBLEM ARE AS FOLLOWED: THE NEW WHEELS WERE DEFECTIVE (CORRODED AND FROZEN), THE BRAKE SENSOR SNAPPED OFF OF THE WHEEL, THE CD PLAYER WAS SKIPPING, THE HATCH WOULD NOT RELEASE PROPERLY, THE STEERING WHEEL WOULD SHAKE, THE KEYLESS ENTRY WITH ANTI-THEFT WAS INOPERATIVE, THERE WAS ROUGH IDLE, THE TRANSMISSION SHIFTER WOULD STICK, THE CUP HOLDER DID NOT SHUT, THE HOOD WOULD NOT OPEN, AND THE LIGHTS WOULD DIM AND OR BRIGHTEN WHILE THE VEHICLE WAS IN MOTION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071585June 4, 2004
AIR BAGS
AFTER STARTING THE VEHICLE THE CONSUMER HEARD A LOUD BEEPING NOISE COMING FROM THE PASSENGER SIDE AIR BAG COMPARTMENT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062921June 4, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING 40 MPH AND WITHOUT WARNING, THE VEHICLE SUDDENLY ACCELERATED. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DRIVE IT TO THE DEALER. THE MECHANIC COULD NOT DUPLICATE OR RESOLVE THE PROBLEM. *AK THE ACCELERATOR STUCK AS THE CONSUMER WAS TAKING A RIGHT TURN. THE VEHICLE SPUN AROUND AND THE EMERGENCY BRAKE WAS APPLIED AND THE VEHICLE CONTINUED UNTIL THE VEHICLE WAS SHUT OFF. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075475June 1, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING VEHICLE STALLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074333May 27, 2004
SEATS
WHEN INSTALLING THE CHILD SEAT IN THE REAR SEAT, THE CONSUMER NOTICED THAT THE REAR SEATS INCLINE WHICH CAUSED THE CHILD?S SAFETY SEAT TO INCLINE. THE CONSUMER STATED THAT, "FOUR CHILD SEATS HAD BEEN TRIED IN THE REAR SEAT AND THEY ALL HAD THE SAME PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073212May 26, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:FOG LIGHTS, SUSPENSION:FRONT, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
21,210 MILES-BRAKE ROTOR AND PAD FAILURE,SUNROOF INOPERABLE,PASSENGER WINDOW INOPERABLE-WARRANTY 47,823 MILES-COMPLETE CHARGING SYSTEM FAILURE-WARRANTY TRUNK HAS NEVER OPENED CORRECTLY FROM INSIDE-NO SOLUTION 87,000 MILES- STARTER MOTOR FAILED-$250 91,519 MILES-2 RADIATOR HOSES FAILED-$240 93,000 MILES-MANUAL TRANSMISSION FAILED, DIFFERENTIAL GEARS -$2440 NOW I AM HAVING PROBLEMS WITH MY FUEL PUMP. THROUGHOUT THE LIFE OF THIS CAR THERE HAVE BEEN NUMEROUS PROBLEMS CARS DON'T RECEIVE UNTIL AFTER 100,000 MILES. IN MY EYES, IT IS SIMPLY A 100,000 MILE LEMON! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073110May 25, 2004
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
I HAVE EXPERIENCED LOSS OF POWER AS IF MY CAR WAS NOT GETTING GAS SEVERAL TIMES IN THE PAST 1 1/2 YEARS. DEALER REPLACED THE DPFE UNIT. GOOD FOR 4 MONTHS. STALLED OUT. WE REPLACED THE FUEL FILTER. DID NOT WORK, STILL EXPERIENCED THE PROBLEM. STALLED OUT ON THE ROAD AGAIN, HAD TO BE TOWED. TOOK TO DEALER AGAIN. THEY REPLACED THE DPFE UNIT AGAIN. STILL EXPERIENCING THE PROBLEM. ALSO, EXPERIENCED A PROBLEM WITH THE FUEL REGISTERING AFTER FILLING THE CAR UP, IT STILL READ EMPTY. STILL HAVING THE PROBLEM WITH HESITATION AND STALLING OUT. THE DEALER IS GOING TO REPLACE THE FUEL PUMP. SINCE I RECEIVED THE LETTER OF RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072958May 21, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I HAVE A 1997 MERCURY COUGAR. AFTER SEEING A LOW COOLANT LIGHT, AND STOPPING THE CAR, I OPENED THE HOOD AND HAD COOLANT EVERYWHERE! THE CAR WAS TOWED TO A REPAIR SHOP AND I WAS TOLD IT WAS A CRACKED INTAKE MANIFOLD. AFTER FURTHER RESEARCH I HAVE FOUND THIS IS A CONTINUAL PROBLEM WITH FORD PRODUCED AUTOMOBILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073710May 17, 2004
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WHILE TURNING ON THE TURN SIGNAL IT FAILED TO TURN ON. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE TURN SIGNAL SWITCH UNIT DUE TO A BURNT WIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072746May 17, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
I WAS HEADING HOME FROM THE BEACH. I HAD MY CAR ON CRUISE CONTROL. A CAR WAS STOPPING AHEAD TO TURN INTO A HOUSING DEVELOPMENT. I TRIED TO PUSH THE BRAKE TO DISENGAGE THE CRUISE CONTROL,BUT THE CRUISE CONTROL DID NOT DISENGAGE. I AGAIN HIT THE BRAKE, HARDER THIS TIME, BUT THE CRUISE CONTROL AGAIN DID NOT DISENGAGE. WITH MY FOOT ON THE BRAKE I TRIED TO SWERVE TO MISS THE CAR IN FRONT OF ME. I ENDED UP LOSING CONTROL OF MY CAR OFFROAD AND ROLLING THE CAR INTO A DITCH. I AVOIDED ANY OTHER CARS OR PROPERTY, BUT MY CAR WAS DAMAGED HEAVILY. I AM STILL AWAITING THE ASSESSMENT OF THE DAMAGE FROM MY INSURANCE COMPANY. MY PASSENGER AND I BOTH WALKED AWAY, LUCKILY WE WERE WEARING OUR SEAT BELTS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10073758May 11, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
REQUEST FOR REIMBURSEMENT FOR REPLACEMENT OF FUEL PUMP. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071997May 3, 2004
AIR BAGS, ENGINE AND ENGINE COOLING
WHILE DRIVING BETWEEN 35 TO 40 MPH VEHICLE STALLED. THIS CAUSED LOSS OF STEERING AND BRAKE POWER. CONSUMER LOST THE CONTROL OF THE VEHICLE, AND WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, NEITHER OF THE AIR BAGS DEPLOYED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10071834April 29, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING/TURNING AT 55 MPH VEHICLE HESITATED THEN STALLLED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066819April 29, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE DRIVING AT ANY SPEED, WHEN FUEL LEVEL WAS AT 1/4 FULL VEHICLE STALLED. CURRENTLY, WHEN THE FUEL TANK LEVEL IS AT 1/2 FULL THE VEHICLE STILL STALLS. A TECHNICAL SERVICE BULLETIN WAS ISSUED CONCERNING THIS PROBLEM. *AK THE VEHICLE WOULD RUN OUT OF GAS WHEN THERE WAS 1/4-1/2 TANK OF GAS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066820April 29, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE DRIVING AT ANY SPEED AND WHEN THE FUEL LEVEL WAS AT 1/4 FULL, THE VEHICLE STALLED. CURRENTLY WHEN THE FUEL LEVEL IS 1/2 FULL, THE VEHICLE CONTINUED TO STALL. A TECHNICAL SERVICE BULLETIN WAS ISSUED CONCERNING THIS PROBLEM. *AK THE VEHICLE WOULD NOT RESTART UNTIL IT WAS FILLED WITH GAS. THIS PROBLEM OCCURRED AT ANY SPEED ON ALL ROAD TYPES. (THIS PROBLEM ALSO APPLIED TO THE CONSUMERS SECOND VEHICLE WHICH THE SAME MAKE/MODEL/YEAR, VIN# [XXX], WITH THE ODOMETER READING OF 60K MILES) *SC *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071743April 28, 2004
AIR BAGS
WHILE DRIVING 30 MPH CONSUMER HIT A PILE OF SAND AND LOST CONTROL, CAUSING THE VEHICLE TO ROLE TWICE. VEHICLE LANDED UPSIDE DOWN. UPON IMPACT, AIRBAGS DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10067995April 28, 2004
UNKNOWN OR OTHER
I HAVE A 1997 MERCURY COUGAR. I FEW WEEKS AGO I STARTED SMELLING ANTI-FREEZE AND I NOTICED MY TEMPERATURE GAUGE WAS OVER THE HALF WAY MARK. THEN MY "LOW COOLANT" LIGHT CAME ON. I ADDED SOME ANTI-FREEZE UNTIL I COULD GET THE CAR INTO MY MECHANIC. AFTER CHECKING OUT MY CAR, HE SAID I HAD A CRACKED INTAKE MANIFOLD. I LEFT THE CAR FOR TWO DAYS AND WHEN HE CALLED ME TO PICK IT UP, HE HIT ME WITH A $875 BILL. WOW!!! I DON'T HAVE $875, SO I HAD TO BORROW IT! I NEED MY CAR. THEN TWO DAYS AFTER I GET THE CAR FIXED, I'M TALKING TO A FRIEND AND HE TELLS ME THERE WAS A RECALL ON 1997 4.6 LITER ENGINES IN THE MERCURY COUGARS. I WENT TO MY LOCAL FORD DEALER AND EXPLAINED MY PROBLEM. THEY SAID THEY COULDN'T HELP ME AND GAVE ME A 1-800 FOR FORD. I CALLED FORD. THEY SAID THEY COULDN'T HELP ME BECAUSE I DIDN'T GET THE WORK DONE AT A FORD/LINCOLN/MERCURY DEALER. SO EVEN THOUGH THERE WAS A RECALL ON MY PARTICULAR CAR, FOR THE PARTICULAR PROBLEM I HAD, I CAN'T GET REIMBURSED FOR THE WORK. ANY SUGGESTIONS ON WHERE TO GO FROM HERE??? EVEN THOUGH THERE WERE NO INJURIES OR DAMAGE TO THE PROPERTY, THANK GOD, THE PROBLEM STILL COST ME TIME, MONEY AND WAS AN INCONVENIENCE. I FEEL THAT SINCE IT WAS A RECALL, I SHOULD AT LEAST BE REIMBURSED FOR THE PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068630April 21, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING AT 65 MPH WINDSHIELD WIPERS STOPPED WORKING. ALSO, WHILE DRIVING AT ANY SPEED VEHICLE PULLED TO THE RIGHT. VEHICLE WAS TAKEN TO A MECHANIC , WHO INFORMED THE CONSUMER THAT NEW TIRES WERE NEEDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066223April 15, 2004
AIR BAGS:FRONTAL
AIR BAG LIGHT COMES ON INTERMITTENTLY, BLINKS 7 TIMES PAUSES AND REPEATS UNTIL VEHICLE IS SHUT OFF AND RESTARTED. TAKEN TO DEALERSHIP MULITPLE TIMES STARTING WITH 2 YEARS AGO, BUT WAS INFORMED THAT THEY COULD NOT CHECK IT UNLESS IT WAS BLINKING AT THE TIME. WAS ADVISED TO BRING IT BACK WHILE IT'S BLINKING. BLINKING USUALLY OCCURS ON MY WAY TO WORK OR AFTER THE DEALERSHIP HOURS. I HAVE LOOKED THIS PROBLEM UP IN MY REPAIR MANUAL CD AND FOUND THE PROBLEM WAS THAT ONE OF THE AIRBAG SENSORS WAS NOT WORKING PROPERLY. I'M CONCERNED ABOUT MY SAFETY IF THERE IS AN ACCIDENT IF THE AIR BAG WILL DEPLOY OR NOT WITH THIS PROBLEM. I KNOW MULTIPLE OWNERS OF THIS VEHICLE WITH THIS PROBLEM AND ONE WHO HAS THIS PROBLEM AND WAS IN AN ACCIDENT WHERE AIR BAG DID NOT DEPLOY FOR A 100 MPH IMPACT. MY AIR BAG LIGHT CONTINUES WITH THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Cougar