Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11297439January 6, 2020
AIR BAGS
POSTCARDS SENT TO ME SAID DEALER HAD PARTS. MADE APPOINTMENT ONLINE WITH DETAIL THAT THIS WAS FOR AIRBAGS, WENT IN, AND WAS TOLD THEY DIDN'T HAVE. REPEATED REQUESTS FOR ASSISTANCE FROM DEALER -- NO RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292360December 31, 2019
FUEL/PROPULSION SYSTEM
SMALL QUANTITY OF SPILLED LIQUID CAUSES SHUTDOWN OF ENGINE AND FUEL ECM. OVER $2200 TO REPAIR (REPLACING FUEL PUMP! AND ECM!), BUT THE REAL ISSUE IS THE IMMEDIATE DISABLING OF THE VEHICLE IN TRAFFIC CAN EASILY CAUSE AN ACCIDENT. THIS COULD BE PREVENTED BY A LITTLE COVER OR EPOXY OR CAULK. THIS MODULE WAS KILLED BY A SPILL IN THE CARGO AREA WHICH CAN BE CAUSED BY A KID SPILLING A DRINK IN THE BACK SEAT ALSO. THIS IS VERY DANGEROUS AS THIS INCIDENT WAS A NEAR MISS WITH MANY VEHICLES AS IT OCCURRED ON A 6 LANE HIGHWAY. THE VEHICLE IS A SPORT UTILITY VEHICLE MARKETED TO BE ABLE TO CARRY GROCERIES AND CHILDREN. GROCERIES SUCH AS LIQUIDS CAN BURST OR LEAK, CHILDREN CAN SPILL DRINKS. MBUSA DOCUMENTED THE CASE, BUT REFUSES TO ISSUE A RECALL OR UPGRADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292018December 30, 2019
FUEL/PROPULSION SYSTEM
EVERY TIME I FILL UP MY MERCEDES GLK 350 WITH FUEL THERE IS A VERY STRONG ODOR OF FUEL IN MY GARAGE AFTER I PARK THE CAR. THERE IS NO VISIBLE LEAK OF FUEL ON THE GARAGE FLOOR OR NOTIFICATION OF ANY ISSUE ON THE DASHBOARD. THE STRONG FUEL ORDER GOES AWAY AFTER DRIVING THE CAR AND BURNING OFF A GALLON OR SO. THIS IS A SERIOUS SAFETY AND HEALTH ISSUE THAT STARTED FEW WEEKS AGO AND IS OF A BIG CONCERN TO ME AND TO MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292097December 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT DID NOT RECEIVE A RECALL NOTIFICATION FROM THE MANUFACTURER. THE CONTACT SPOKE WITH ARROWHEAD MERCEDES-BENZ (9260 WEST BELL ROAD, PEORIA, AZ 85382, 623-815-3900) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE DEALER STATED THAT THE CONTACT WOULD BE CALLED ONCE THE PART ARRIVED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292145December 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF SEATTLE (2025 AIRPORT WAY S, SEATTLE, WA 98134) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED THE SAME INFORMATION AS THE DEALER. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291499December 27, 2019
AIR BAGS, STEERING
MERCEDES SERVICE CAMPAIGNS 2019010001 AND 2019080019 MY DEALER (WAGNER MERCEDES OF SHREWSBURY, MA) HAS TOLD ME THAT NO REPLACEMENT PARTS ARE AVAILABLE FOR 2019010001 EVEN AFTER A YEAR OF WAITING. IN ACCORDANCE WITH THE NHTSA WWWEB SITE ("IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA."), I AM FILING THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291400December 26, 2019
AIR BAGS
TACATA AIRBAG IS NOT REPAIRED JET ## VIN PASSED ## MERCEDES-BENZ 2015GLK3504MATIC ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291190December 25, 2019
STEERING, SUSPENSION
WHILE TURNING MY VEHICLE TO THE LEFT OR RIGHT, I HEAR A LOUD SCREECHING NOISE ON THE STREET. I ALSO FEEL AS THOUGH THERE IS A HESITATION WHILE EXCELERARTING ON THE HIGHWAY. THE GLK350 2014 IS ON A C CLASS FRAME WHICH II THINK IS TOO SMALL TO CARRY ALL OF THE WEIGHT OF THE VEHICLE. THIS TYPE OF VEHICLE SHOULD HAVE BEEN ON N ECLASS FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290960December 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. MERCEDES-BENZ OF FRESNO (7055 N PALM AVE, FRESNO, CA 93650, (559) 438-0300) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290125December 19, 2019
AIR BAGS
IT HAS BEEN ON RECALL SINCE JANUARY 2019, WHICH IS ALMOST AN ENTIE YEAR. THEY DON'T SEEM TO BE ABLE TO ISSUE PARTS OR AIRBAGS IN A TIMELY MATTER. THERE ARE TIMES WHEN IM DRIVING WITH A PASSANGER THAT A MESSAGE COMES ON DUE TO THE PASSENGERS SAFTEY. I DON'T RECALL THE EXACT WORDING BU IT COMES ON, ON OCCASION AND NOT EVERY TIME SOMEONE IS SITTING IN THE FRONT PASSENGERS SEAT. THERE IS NO 1 DATE I CAN PUT BELOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290135December 19, 2019
AIR BAGS
IT HAS BEEN ON RECALL SINCE JASEEM TO BE AVAILABLENUARY 2019, WHICH IS ALMOST AN ENTIRE YEAR. THEY DON'T SEEM TO BE ABLE TO ISSUE THE PARTS OR AIRBAGS IN A TIMELY MATTER. THE RECALL STATIS IS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.. THERE ARE TIMES WHEN IM DRIVING WIRH A PASSENGER IN THE FRONT THAT A MESSAGE COMES ON DUE TO THE PASSANGERS SAFTEY. I DON'T RECALL THE EXACT WORDING. IT DOESN'T COME ON ALL THE TIME, JUST ON OCCASION WHEN SOMEONE IS SITTING IN THE FRONT PASSENGERS SEAT. NO MATTER THE SPEED.THERE IS NO 1 DATE OF I CAN PUT BELOW SO IM PTIING IN 4/1/2019 AND AFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289265December 16, 2019
AIR BAGS
VEHILCE TAKADA AIR BAGS RECALLED BUT VEHICLE MANUFACTURE STATES THEY DO NOT HAVE PARTS. IT HAS BEEN OVER 6 MONTHS AND I FEEL THE VEHILE IS NOT SAFE TO DRIVE. MERCEDES BENZ SEEMS NOT TO CARE. MY OTHER CARS WAS FIXED YEARS AGO WITH THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288909December 13, 2019
AIR BAGS
MY PASSENGER SEAT AIRBAG HAS BEEN RECALLED, I ORIGINALLY RECEIVED A LETTER INFORMING ME OF THIS RECALL IN JANUARY 2019. IT HAS BEEN ALMOST A YEAR FROM RECEIVING THIS LETTER AND THE PARTS HAVE NOT BEEN DISTRIBUTED FOR REPLACEMENT. I AM PREGNANT AND DUE IN JANUARY AND THE LAST THING I WANT TO WORRY ABOUT IS A DEFECTIVE AIRBAG. I AM INCREDIBLY DISAPPOINTED IN HOW SLOW OF A PROCESS THIS HAS BEEN AND WISH TO KNOW THE STEPS TO HAVE THIS FIXED ASAP EVEN IF IT REQUIRES ME TO PAY OUT OF POCKET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288555December 11, 2019
AIR BAGS
MERCEDES BENZ NOTIFIED IN FEBRUARY 2019 THAT PASSENGER SIDE AIRBAG MAY BE DEFECTIVE. FOLLOWED UP WITH MERCEDES IN NOVEMBER 2019.. THEY NOW ADVISE THAT THEIR BEST ESTIMATE IS CORRECT AIRBAGS WILL NOT BE AVAILABLE FOR ANOTHER YEAR I.E. NOVEMBER 2020 .. WHERE IS THE URGENCY TO PROTECT THEIR CUSTOMERS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287975December 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287469December 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF AKRON (1361 E MARKET ST, AKRON, OH 44305, (330) 733-7511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287500December 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NEW COUNTRY MERCEDES-BENZ (1 WESTON ST, HARTFORD, CT 06120, (860) 278-2000) AND MERCEDES-BENZ OF NORTH HAVEN (620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*CW *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282479November 26, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
I HAVE TWO RECALLS FOR MY VEHICLE AND MERCEDES HAS MADE NO EFFORT TO CONTACT ME REGARDING REPAIRS SINCE 2011. I HAVE TAKE MY VEHICLE IN FOR SERVICE MUTLIPLE TIMES AND THE RECALLS HAS NOT BEEN REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281154November 25, 2019
AIR BAGS
2010 MERCEDES-BENZ GLK350 4MATIC. CONSUMER WRITES IN REGARD TO SAFETY RECALL NOTICES #16V-081 AND #19V-010 DEFECTIVE AIRBAGS. *AS THE CONSUMER STATED IN ORDER TO HAVE THE VEHICLE REPAIRED IT WOULD REQUIRE AN EXPENSIVE ROUND TRIP FERRY FOR THE VEHICLE. THE CONSUMER REQUESTED FOR A MECHANIC TO BE ABLE TO COME REPAIR THE VEHICLE OPPOSED TO HAVING IT SENT AWAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282216November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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