Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11319775March 30, 2020
AIR BAGS
THIS RECALL HAPPENED IN JANUARY 2019, THEY MAILED THE LETTER IN FEBRUARY 2019. IT'S OVER A YEAR, AND WE HAVEN'T BEEN DRIVING THE CAR VERY MUCH BECAUSE IT HASN'''''''T BEEN REPAIRED. SINCE IT'S UNSAFE FOR A PASSENGER, AND THEY SAY THE PART IS NOT AVAILABLE, THEY SHOULD REFUND US A PORTION OF OUR PURCHASE PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318600March 18, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES BENZ OF PLANO LOCATED AT (6455 DALLAS PKWY, PLANO, TX 75024 972-599-0909) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317901March 13, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES-BENZ OF PORTLAND LOCATED AT (1605 SW NAITO PKWY, PORTLAND, OR 97201), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317099March 9, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT MERCEDES-BENZ OF WINSTON-SALEM LOCATED AT (691 JONESTOWN RD, WINSTON-SALEM, NC 27103) ALSO EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316806March 8, 2020
AIR BAGS
JUST NOT FIXING I KEEP CALLING AND GET RUN AROUND I DO NOT DRIVE MY CAR IT HAS LESS THAN 8000 MILES ON IT I DO NOT FEEL SAFE MERCEDES SOLD ME CAR WITH RECALL THIS IS A SECOND TIME I AM NOTIFYING I FILED COMPLAINT !!! I CAN NOT USE THIS CAR I FEEL UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316847March 8, 2020
AIR BAGS
NEEDS TO BE FIXED BEEN WAITING OVER FOUR YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316286March 5, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310441February 20, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
SAFETY FEATURES BECOME LIMITED OR INOPERABLE DURING OPERATION OF VEHICLE. TAKEN TO DEALERSHIP, CONTROL MODULE REPLACED. DOES NOT FIX ISSUE. ALL PRE-SAFE FUNCTIONS BECOME INOPERARABLE UNDER THIS FAILURE. MULTIPLE ONLINE FORUMS REPORT SAME ISSUE. MERCEDES SEEMS AWARE OF PROBLEM, BUT NOT ACKNOWLEDING THEIR RESPONSIBILITY TO RECALL OR FIND ROOT OF ISSUE. WHEN STARTING VEHICLE, OR OFTEN WHEN DRIVING DOWN THE ROAD, CRUISE CONTROL, ADAPTIVE STEERING, LANE ASSIST, BLIND SPOT DETECTORS, PRE-SAFE BRAKING FEATURES WILL ALL BECOME INOPERABLE AND THROW MULTIPLE FAILURE READINGS ON DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307940February 8, 2020
POWER TRAIN, UNKNOWN OR OTHER
CAR WILL PUT ITSELF IN PARK WHILE IN TRAFFIC AT SLOW SPEEDS.I WAS ON THE HIGHWAY COMING UP ON A STOPLIGHT THAT WAS RED BEFORE I COULD STOP THE CAR PUT ITSELF IN PARK AT THE SAME TIME THE LIGHT WAS TURNING GREEN WHICH ALMOST CAUSED ME TO BE HIT FROM BEHIND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307278February 5, 2020
AIR BAGS
INCOMPLETE RECALL 2019010001 (NHTSA RECALL NUMBER19V010) NEEDS TO BE COMPLETED ASAP. THIS CAR HAS BEEN DANGEROUS FOR FAR TOO LONG. I CAN'T IMAGINE A SAFETY FEATURE SHOOTING A PROJECTILE AT ONE OF MY PASSENGERS, WHICH IS EXACTLY WHAT MY AIRBAG WILL DO IN THE EVENT OF AN AIRBAG DEPLOYMENT DUE TO COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306336January 31, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (MERCEDES-BENZ OF NOVI 39500 GRAND RIVER AVE, NOVI, MI 48375) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301718January 24, 2020
AIR BAGS
RECEIVED NOTIFICATION OF TAKATA AIR BAG RECALL IN FEBRUARY 2019. UNABLE TO GET REPLACEMENT FROM DEALER. I WILL HAVE TO WAIT UNTIL MAY 2020 TO REPLACE THE AIRBAG. WE ARE SENIOR CITIZENS AND FEEL THAT HAVING TO WAIT OVER A YEAR AND A QUARTER TO MAKE OUR CAR SAFE IS UNREASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301238January 22, 2020
AIR BAGS
I WAS NOTIFIED IN FEBRUARY OF 2019 OF AN AIR BAG RECALL FOR MY GLK 350. ALMOST A YEAR LATER, MERCEDES DEALER STILL CANNOT TELL ME WHEN THIS WILL BE FIXED. I AM DRIVING AROUND WITH A TICKING TIME-BOMB FOR AN AIR BAG AND MERCEDES DOESN'T SEEM TO CARE. THIS IS UNACCEPTABLE. SOMEONE SHOULD BE HOLDING THEM ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300650January 21, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION ON NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND CALLED MERCEDES BENZ OF JACKSONVILLE DEALER, (10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (866) 955-5901) AND WAS INFORMED THE PART WAS NOT AVAILABLE FOR THE REPAIR AND WAS TO CONTACT MERCEDES BENZ CUSTOMER SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT, THE PART WILL BECOME AVAILABLE OCTOBER OF 2020. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMED PART NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300847January 21, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION WITH NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND TOOK THE VEHICLE TO MERCEDES BENZ OF NORTH PALM BEACH DEALER, (9275 FL A 1 A ALT, NORTH PALM BEACH, FL 33403, (516) 848-2900) AND WAS REJECTED TO BE SERVICED DUE TO THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMED PART NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300165January 17, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RBM OF ATLANTA, INC. (LOCATED AT 7640 ROSWELL RD, ATLANTA, GA 30350, (770) 390-0700) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298774January 15, 2020
AIR BAGS
2015 MERCEDES BENZ GLK. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MAUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299557January 15, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THEY WOULD SMELL A FUEL ODOR COMING FROM OUTSIDE THE VEHICLE. THE CONTACT STATED THEY NOTICED A LEAK COMING FROM UNDERNEATH THE VEHICLE AS WELL. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL LEAK WITH THE FUEL PUMP. THE CERTIFIED MECHANIC INFORMED THE CONTACT THAT THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER 12V557000 (FUEL SYSTEM, GASOLINE). THE CONTACT TOOK THE VEHICLE TO THE DEALER (MERCEDES-BENZ OF HILTON HEAD LOCATED AT 155 FORDING ISLAND RD, BLUFFTON, SC 29910 PHONE NUMBER 843-815-0300) WHO INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298176January 9, 2020
AIR BAGS
HOW MANY YEARS IS ACCEPTABLE FOR THIS RECALL TO HAVE "NO REMEDY"? IF IT'S SO DANGEROUS AS TO WARRANT A RECALL, WHY IS IT SO SAFE TO SIMPLY IGNORE FOR YEARS, AND YEARS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297411January 6, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MARIETTA (810 COBB PKWY, MARIETTA, GA 30060) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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