Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11338462July 9, 2020
ELECTRICAL SYSTEM
DELAY AND NO START CONDITION WHEN TURNING THE IGNITION KEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338124July 8, 2020
AIR BAGS
MERCEDES RECALL NOTICE ISSUED MARCH, 2019. TO DATE, MERCEDES HAS NOT CONTACTED ME TO SCHEDULE RECALL REMEDY. IT HAS NOW BEEN OVER ONE YEAR SINCE I RECEIVED ORIGINAL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338217July 8, 2020
AIR BAGS
I RECENTLY PURCHASED MY 2015 GLK350. WHEN I PURCHASED IT THERE WAS AN OPEN RECALL FOR THE PASSENGER SIDE AIRBAG. I CONTACTED THE LOCAL MERCEDES DEALER TO HAVE THE AIRBAG REPLACED AND THEY SAY THERE IS NO SOLUTION FOR THE ISSUE. SO I AM DRIVING AROUND WITH THE AIRBAG TURNED OFF(BY THE DEALER) AND THE DEALER CAN'T TELL ME WHEN OR IF THIS WILL BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337925July 7, 2020
AIR BAGS
TAKATA AIRBAG RECALL ON MY 2014 MERCEDES GLK250 FOR AN EXTENDED AMOUNT OF TIME. RECALL OPEN SINCE JAN 18,2019. RECALL NUMBER19V010 MANUFACTURER RECALL NUMBER IS 2019 010001NHTSA RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. SAFETY RISK ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG. I HAVE BEEN ASKING ABOUT A REPAIR PART FOR OVER A YEAR AND A HALF WITH NO LUCK. AFTER ACTUALLY READING THE SAFETY RISK, MY WIFE IS AFRAID TO DRIVE THE CAR ESPECIALLY WITH OUR SON IN IT. I NOW HAVE A CAR SITTING IN MY GARAGE THAT WE DONT FEEL SAFE DRIVING BASED ON THE VERBIAGE AND SERIOUSNESS OF THE RECALL. MERCEDES BENZ SHOULD BE RESPONSIBLE AND DELIVER A SOLUTION IN A REASONABLE AMOUNT OF TIME. WITH AN ACTIVE RECALL OF THIS CALIBER THERE IS NOTHING I CAN DO WITH THE CAR BUT JUST GARAGE AND THAT SEEMS VERY UNFAIR. EITHER FIX THE ISSUE OR REPURCHASE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330081June 22, 2020
AIR BAGS
PASSENGER SIDE AIR BAG DEFECTIVE AND MAY EXPLODE. I RECEIVED THE "SAFETY RECALL" NOTICE DATED FEBRUARY 2019. AFTER 17 MONTHS, MB HAS NOT FIXED THE SAFETY ISSUE OR PROVIDED A PROMISE DATE, MOST RECENTLY I CONTACTED MB ON 5/13/20 WITH REFERENCE #20513000070. THEY WERE UNABLE TO PROVIDE AN ESTIMATED COMPLETION DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327980June 9, 2020
AIR BAGS
I'VE BEEN WAITING FOR 18 MONTHS FOR MY AIRBAG TO BE REPAIRED. THE DEALER HAS NO IDEA WHEN THEY WILL RECEIVE THE PARTS. THIS IS RIDICULOUS, THIS IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328074June 9, 2020
UNKNOWN OR OTHER
THIS IS A HEALTH AND SAFETY ISSUE REGARDING MY CAR. THERE IS MOLD BUILD UP IN THE AC SYSTEM, WHICH IS A HEALTH AND SAFETY AND ENVIRONMENTAL ISSUE, THIS CAR IS DANGEROUS TO THE HEALTH IF MY FAMILY, ESPECIALLY TO MY SON WITH ASTHMA. MOLD CAUSES MANY HEALTH PROBLEMS, AND THIS CAR SHOULD NOT BE DRIVEN. THERE IS A CLASS ACTION LAWSUIT AGAINST THE MANUFACTURER BUT THE DEALER SAID THEY CANT DO ANYTHING ABOUT IT RIGHT NOW TO FIX THE PROBLEM. SO OUR HEALTH IS AT RISK EVERYTIME WE GET INTO THE CAR. I CAN'T AFFORD TO BUY A NEW CAR. GETTING A DIFFERENT CAR ISN'T AN OPTION UNLESS THIS ONE CAN BE BOUGHT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327723June 8, 2020
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ALBANY MOTORCARS (805 E OGLETHORPE BLVD, ALBANY, GA 31705; (229) 883-2040) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE ABS WARNING WAS ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326009May 26, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAG) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF INDIANAPOLIS (3900 E 96TH ST, INDIANAPOLIS, IN 46240; (317) 580-6800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325442May 21, 2020
STEERING
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING BOLT CORRODED AND DETACHED FROM THE STEERING SHAFT. THE CONTACT WAS ALSO INFORMED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING) AS A POSSIBLE SOLUTION HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 74,277. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325042May 18, 2020
FUEL SYSTEM, GASOLINE, FUEL/PROPULSION SYSTEM
THE VEHICLE DID NOT PASS INSPECTION SHOWING A SMALL FUEL LEAK. I NOTICED A SMELL OF FUEL ODOR COMING FROM OUTSIDE PARKED VEHICLE AND NOTICED A LEAK COMING FROM UNDERNEATH THE VEHICLE AS WELL. IT APPEARS TO LEAK THE MOST WHEN THE GAS IS FULL. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE FUEL LEAK WITH THE FUEL PUMP. THE CERTIFIED MECHANIC INFORMED THE CONTACT THAT THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER 12V557000 (FUEL SYSTEM, GASOLINE). I CONTACTED PARK PLACE MERCEDES OF GRAPEVINE, TX, PHONE NUMBER 843-815-0300) WHO INFORMED ME MY VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. THIS ISSUE SEEM TO BE WIDER THAN THE INITIAL RECALL SAMPLE. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324396May 13, 2020
AIR BAGS
TL* THE CONTACT CALLED ON BEHALF OF HIS WIFE WHO OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF SARASOTA (4754 CLARK RD, SARASOTA, FL 34233) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324411May 13, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CROWN EUROCARS LOCATED AT 8302 US HWY 19 N, PINELLAS PARK, FL 3378, WHERE THE VEHICLE WAS REJECTED TO BE SERVICED DUE TO THE PART NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324303May 12, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIRBAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781, (888) 856-7631) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324196May 11, 2020
AIR BAGS
ACCORDING TO NHTSA.GOV/RECALLS OUR CAR MAY HAVE A SERIOUS AIRBAG PROBLEM. THIS AIRBAG RECALL HAS BEEN GOING ON FOR SEVERAL YEARS. WHY IS IT TAKING SO LONG FOR A REPAIR? THIS RECALL IS WELL OVER A YEAR OLD. I WOULD LIKE TO HAVE IT REPAIRED ASAP NOT AFTER SOMEONE IS INJURED BECAUSE OF IT. HOW LONG DOES MERCEDES HAVE TO FIX IT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323634May 7, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. STAR MOTOR CARS (7000 KATY RD, HOUSTON, TX 77024, (713) 868-6800) WAS CONTACTED AND WAS MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322952May 1, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR INSIDE AND OUTSIDE OF THE VEHICLE AFTER REFUELING. ADDITIONALLY, WHILE DRIVING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR IN THE GARAGE AFTER THE VEHICLE WAS PARKED. THE CONTACT STATED THAT THERE WAS NO EVIDENCE OF A FUEL LEAK UNDER THE VEHICLE. MERCEDES-BENZ OF EL PASO, MERCEDES-BENZ BUILDING, 1122 AIRWAY BLVD, EL PASO, TX 79925, (915)613-1694, WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322531April 28, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WESLEY CHAPEL (2383 WILLOW OAK DR, WESLEY CHAPEL, FL 33544, (813)200-7788) WAS CONTACTED AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321887April 22, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BETTEN IMPORTS INC, (5901 28TH STREET SE, GRAND RAPIDS, MI 49546), WAS CONTACTED AND CONFIRMED THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320774April 10, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HOUSE OF IMPORTS (6862 AUTO CENTER DR, BUENA PARK, CA 90621) WHERE THEY INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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