Mazda CX-7 Complaints

1,134 consumer complaints on file.

#10605965June 25, 2014
ENGINE
I WAS STOPPED AT A TRAFFIC LIGHT WITH MY 10 YR OLD IN THE CAR, AND AS SOON AS I PULLED OUT FORM THE TRAFFIC LIGHT WE NOTICED SMOKE AND PEOPLE HONKING THEIR CAR HORNS AT US. I LOOKED IN THE REAR VIEW MIRROR AND THERE WAS A "PUDDLE" OF FIRE ON THE ROAD THAT WAS NOT THERE WHEN I PULLED UP TO THE STOP LIGHT SO I ASSUME IT LEAKED DOWN FROM MY ENGINE. AFTER NOTICING THE FIRE I QUICKLY PULLED OVER (NOT EVEN THROUGH THE INTERSECTION YET) AND INSTRUCTED MY SON TO GET OUT OF THE CAR. I SHUT OFF THE IGNITION OF THE VEHICLE, AND EXITED AS WELL TO CALL 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE CAR WAS TOO FAR GONE TO BE SALVAGED. THE CAR WAS COMPLETELY BURNED, ALL AIRBAGS DISCHARGED FROM THE HEAT OF THE FIRE, AND THE FRONT TWO WHEELS WHERE DAMAGED BY HEAT AND THE FRONT TIRES WHERE MELTED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10605099June 23, 2014
ENGINE
MY GAS LIGHT WAS ON. I WAS GOING TO GET GAS. THE CAR WAS DRIVING FINE THEN I FELT A PULL LIKE A CHUG I DID NOT WANT TO RUN OUT OF GAS. I TURNED AROUND TO GO HOME A FEW BLOCKS AWAY I WOULD RATHER CALL THE AUTOMOBILE CLUB TO BRING GAS TO ME THAN GET STUCK ON EMPTY. THE CAR STARTED PULLING AND CHUGGING AS I STARTED TO GO UP A HILL.I PULLED TO THE RIGHT SIDE OF THE ROAD ROLLED TO A STOP. AAA TOWED ME HOME. I HAD A MASTER MECHANIC COME OUT TO LOOK AT IT. HE TOLD ME MY ENGINE WAS FROZEN RINGS WERE DONE AND I NEEDED A NEW CAR AND IT WASN'T WORTH 5,000.00 TO FIX. SO NOW I HAVE A BEAUTIFUL CAR NOT WORTH ANYTHING. OH YEAH! I'M VERY UPSET! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604803June 20, 2014
POWER TRAIN, ENGINE
VEHICLE STARTED MAKING A LOUD WHINING NOISE WHILE DRIVING AT 55MPH. WHITE SMOKE STARTED POURING OUT OF REAR END. WE THOUGHT THE CAR WAS ON FIRE. IT THEN WOULDN'T GET OVER 20MPH. PULLED OVER AND CALLED A TOW TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604861June 20, 2014
ENGINE
JUST BOUGHT A USED 2007 MAZDA CX7 ABOUT 2 MONTHS AGO AND THE CAR STARTING PRODUCING SMOKE OUT OF THE TAILPIPE. TOOK THE CAR IN AS IT IS STILL UNDER WARRANTY, AND THE DEALER CLAIMS THAT THE TURBO CHARGER IS GOING OUT IN THE CAR! I ASKED THE DEALER IF THIS IS COVERED UNDER THE WARRANTY AND THEIR RESPONSE WAS THAT IT WAS NOT. THAT IS ABSURD! I WISH I WOULD HAVE READ ALL OF THE COMPLAINTS ABOUT THIS CAR WITH PEOPLE HAVING TO GO THROUGH THE ORDEAL WITH CRAPPY SERVICE FROM THE DEALER BEFORE BUYING IT! THIS OUGHT TO BE INCLUDED IN A RECALL CONSIDERING THE AMOUNT OF TIMES THIS HAS HAPPENED TO BUYERS OF THE CX7. I FEEL TERRIBLE AS THIS WAS PURCHASED FOR MY MOM TO DRIVE WHO IS ON A FIXED INCOME AND CANNOT AFFORD TO HAVE MAJOR REPAIRS DONE ON A CAR THAT WAS PURCHASED ONLY 2 MONTHS AGO! ME, NOR ANY OF MY IMMEDIATE FAMILY MEMBERS HAVE EVER OWNED A MAZDA VEHICLE AND BEST BELIEVE THIS WILL BE THE LAST TIME WE DO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604590June 19, 2014
ENGINE
DRIVING TO WORK ON INTERSTATE TRUCK LOST POWER AND HAD TO ROLL TO SIDE OF THE ROAD UNTIL IT FINALLY STOPPED ROLLING. HAD TRUCK TOWED TO LOCAL MAZDA DEALER, SERVICE MANAGER STATED THE TIMING CHAIN BROKE AND WOULD NEED TO BE REPLACED. ADVISED MANAGER TO FIX THE TIMING CHAIN AT A COST 1700.00, NOTIFIED TWO DAYS LATER TIMING CHAIN WAS FIXED HOWEVER WHEN THE TIMING CHAIN BROKE A PIECE WENT INTO THE ENGINE AND "BROKE' IT. I WAS ADVISED COULD HAVE REPAIRED FOR 8,000.00. COULD NOT AFFORD IT, HAD TRUCK TOWED HOME AND IT HAS REMAINED PARKED FOR 4 YEARS, AND YES I STILL OWED ON IT. HAVE RESEARCHED ONLINE AND SEE THE THOUSANDS AND THOUSANDS OF COMPLAINTS ABOUT THE TRUCK SAME YEAR MAKE AND MODEL AND SAME ISSUE. PLEASE LOOK INTO THIS MATTER. PLEASE PLEASE PLEASE..MAZDA CX7 ARE UNSAFE, I COULD HAVE BEEN KILLED IF THE TRUCK CUT OFF IN FRONT OF 18 WHEELER. THIS IS MY SECOND COMPLAINT SUBMISSION ABOUT THIS ISSUE TO YOUR BRANCH, AND READING ONLINE I AM NOT THE ONLY ON THAT HAS SUBMITTED THIS CLAIM TO YOU. PLEASE PLEASE PLEASE PLEASE GET THIS TRUCK OFF THE ROAD!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597544June 11, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PULLED FROM MY DRIVEWAY ONTO A HIGHWAY DECIDED TO TURN ON HEADLIGHTS BECAUSE OF HEAVY TREE COVER COMING UP, IT WAS ALMOST FULL DARK TURNED KNOB ON LEVER NO LIGHTS HIT BREAKS THANK GOD THOSE WERE STILL WHERE I REMEMBERED THEM HIT FOG LIGHTS THEY CAME ON. WENT TO HIGH BEAM FOGS SHUT OFF (CORRECT) HIGH BEAMS AT LEAST WORKED MUCH TO OTHER DRIVERS SLOWING SWERVING AN JUST ALL AN ALL PISSED OFF. MY HIGH BEAMS SEEM TO TURN THE CLOCK BACK TO ABOUT MID DAY. SCARED THE HELL OUT OF ME THOUGH AN COST ME A SHIFT SO I'M INTO THIS OFF THE GET GO 735.00$ LETS SEE HOW MUCH MORE ITS GOING TO COST. SO MUCH FOR GIVING THIS RIG FOR MY 16YEAROLD IN TWO MONTHS SHOULD HAVE STAYED WITH CHEVY OR NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594954May 29, 2014
STEERING
BACK IN DECEMBER 2013; I TOOK MY MAZDA TO ITS SHEEHY DEALER TO GET MY USUAL OIL CHANGES, ETC. IT WAS REFERRED BY THE DEALER THAT I HAVE MY STEERING FLUID DRAINED AND REPLACED. I PAID FOR THIS WORK TO BE DONE; HOWEVER, PROBLEMS BEGAN TO OCCUR WITH MY POWER STEERING SOMETIME AROUND APRIL 2014 IN WHICH MY STEERING WHEEL WOULD GET SO TIGHT WHILE DRIVING THAT I COULD BARELY TURN. I TOOK THE CAR BACK TO THE DEALER IN WHICH THEY NOW STATE THAT I HAVE A BAD POWER STEERING PUMP WHICH DISALLOWS THE VEHICLE TO PERFORM ITS NORMAL STEERING. THIS IS A SAFETY HAZARD IN WHICH MAZDA ONLY RECOGNIZES THIS ISSUE WITH ITS MAZDA 3 VEHICLES, ETC. HOWEVER, THE ISSUE OF FAILED POWER STEERING PUMPS ON ITS MAZDA VEHICLES SUCH AS THE MAZDA 3, 6, CX-7, AND CX-9 FROM YEAR 2010 TO PRESENT NEEDS TO BE INVESTIGATED BECAUSE I HAVE MET OTHERS WHO ARE NOW DEALING WITH THIS SAME ISSUE WHICH CAN BREACH THE SAFETY OF THE OWNER OF THAT VEHICLE, OTHER VEHICLES, AND PEDESTRIANS IN AND AROUND THE TRAVELING AREA. MAZDA FAILS TO RECOGNIZE THIS PROBLEM IN WHICH I AM LOOKING TO THE FEDERAL GOVERNMENT TO LOOK INTO THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593216May 21, 2014
ENGINE
DRIVING ON MY WAY TO TENNESSEE, THE CAR HAD A MAJOR POWER LOSS AND SCREECHING NOISE FROM INSIDE THE ENGINE BAY. THE CAR WAS TAKEN TO THE CLOSEST MAZDA DEALERSHIP AND WAS TOLD THAT THE TURBO HAD TO BE REPLACED DUE TO ENGINE SLUDGE. THE CAR HAD REGULAR OIL CHANGES USING THE PROPER AMOUNT AND OIL WEIGHT. MAZDA HAD A RECALL INVOLVING THE TURBO AND THEY DID NOT HONOR IT BECAUSE I WAS ABOUT 1000 MILES OVER THE EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593221May 21, 2014
ENGINE
CAR STARTED TO MAKE A TICKING NOISE FROM THE RIGHT SIDE OF THE ENGINE COMPARTMENT. TOOK IT TO A MECHANIC AND WAS DIAGNOSED AS A TIMING CHAIN RELATED ISSUE. WILL COST ABOUT $1500 IN PARTS AND LABOR TO REPLACE TIMING CHAIN, VVT VALVE, AND SPROCKETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588017May 13, 2014
ENGINE AND ENGINE COOLING
I HAD SMOKE COMING FROM UNDER THE HOOD. AC COMPRESSOR WAS BURNING UP, AND ENTIRE AC SYSTEM NEEDED TO BE REPLACED, ONLY FOR THE AC TO STOP OUTPUTTING COOL AIR ON HOT DAYS UNLESS I'M DRIVING OVER 55 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587437May 9, 2014
ENGINE
A FLAPPING SOUND DEVELOPED IN THE ENGINE COMPARTMENT WHILE TRAVELING ON INTERSTATE 35W. BATTERY LIGHT CAME ON AND LOSS OF POWER STEERING. EXITED THE FREEWAY TO A PARKING LOT. OPENED THE HOOD AND THE BROKEN ENGINE BELT WAS WRAPPED AROUND THE ENGINE PULLEY ONLY, WITH SHREDDED PIECES OF IT STUCK THROUGHOUT THE ENGINE COMPARTMENT. TOWED TO A REPAIR SHOP AND WAS DIAGNOSED TO HAVE A FAULTY BELT TENSIONER AND/OR BELT WAS NOT INSTALLED CORRECTLY AT THE FACTORY. CONTACTED MAZDA USA AND WAS ADVISED THAT IT IS NOT COVERED UNDER THE BASIC 3 YEAR/36000 MILES WARRANTY OR THE POWER TRAIN 5 YEAR/60000 MILES WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587041May 7, 2014
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
AS I WAS DRIVING MY MAZDA ( WITH A TURBO ENGINE) ALONG THE HIGHWAY IT BEGAN TO DECELERATE ON ITS OWN AND MAKING A LOUD KNOCKING/GRINDING NOISE. IT STOPPED ON THE ROAD GOING UP A HILL WITH NO TURNOUTS. SO IT APPEARS THAT THE TURBO BLEW UP. IT WILL START, BUT I CANNOT GO ANYWHERE. I HAVE ALSO HAD TO REPLACE GASKETS ON MY OIL FILTER HOUSING UNIT, AS THE STOCK GASKETS WERE FAULTY AND CAUSING A SEVERE OIL LEAK. ALSO, MY EMISSIONS REGULATION ( EGR) VALVE IS BAD AND THEREFORE WILL NOT PASS SMOG. EACH OF THESE ISSUES I AM SEEING MORE AND MORE COMPLAINTS ABOUT FROM OTHER OWNERS OF THE SAME VEHICLE. MAZDA HAS MADE A HORRIBLY DEFECTIVE CAR AND REFUSES TO DO ANYTHING ABOUT IT EXCEPT TO CLAIM OWNER NEGLIGENCE. I BOUGHT MY CAR WITH 40K MILES ON IT AND IT HAS BEEN FALLING APART FROM THE START. THERE IS ABSOLUTELY NO EXCUSE AND THIS IS NOT OWNER NEGLIGENCE, IT IS MAZDA NEGLIGENCE AND REFUSAL TO MAKE ANYTHING RIGHT ON THEIR COMPLETELY DEFECTIVE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586738May 6, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, HE WAS ALERTED THAT THE UNDERBODY OF THE VEHICLE WAS ON FIRE. THE FIRE SPREAD RAPIDLY TO THE VEHICLE INTERIOR HOWEVER, THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A SALVAGE YARD FOR FURTHER INVESTIGATION OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 64,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10586085May 2, 2014
POWER TRAIN
I WAS DRIVING MY 2007 MAZDA CX-7 A FEW DAYS AGO ON A MAJOR ROAD AND IT SUDDENLY STARTED TO MAKE A LOUD NOISE AS I ACCELERATED AND WOULD NOT INCREASE SPEED. THIS WAS VERY SCARY AND DANGEROUS EXPERIENCE FOR ME BECAUSE MY CAR FELT LIKE IT WAS ABOUT TO CUTOFF ON A MAJOR HIGHWAY WHILE CARS WERE DRIVING AT HIGH SPEEDS. I TOOK MY CAR TO THE DEALERSHIP THE NEXT DAY AND I WAS TOLD I NEEDED TO REPLACE THE TURBOCHARGER AND VVT & TIMING CHAIN FOR A TOTAL OF $4,200. I BEGIN TO PERFORM RESEARCH ONLINE ON THESE ISSUES AND FOUND FORUMS WHERE HUNDREDS OF MAZDA OWNERS HAVE EXPERIENCED THIS SAME ISSUE WITH THEIR VEHICLE. UNBEKNOWNST TO ME, MAZDA SENT A LETTER TO OWNERS WITH AN EXTENDED WARRANTY PROGRAM FOR BOTH OF THESE ISSUES. THE WARRANTY PERIOD IS 70,000MI OR 7 YEARS. MY VEHICLE IS 75,000 AND ONE MOTHER PAST THE 7 YR TIME PERIOD. MAZDA IS CIRCUMVENTING THE RECALL PROCESS BY OFFERING AN EXTENDED WARRANTY FOR PARTS THAT THEY KNOW ARE DEFECTIVE AND THE CONSUMERS WHO BELIEVED THAT THEY WOULD HONOR THEIR PRODUCT IS LEFT WITH A HUGE BILL TO REPAIR THEIR VEHICLE WHEN MAZDA IS RESPONSIBLE PARTY. PLEASE SEE THE LINK BELOW TO SEE NUMEROUS COMPLAINTS BY OTHER MAZDA OWNERS ON THIS SAME ISSUE. HTTPS://WWW.FACEBOOK.COM/MAZDA/POSTS/10153796263035363. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586060May 1, 2014
ENGINE AND ENGINE COOLING, EQUIPMENT ADAPTIVE/MOBILITY
THE AC IN THIS VEHICLE HAS ALWAYS UNDER PERFORMED. IT DID NOT GET REALLY COLD AND HAD TO BE RUN ON THE HIGH SETTING CONSTANTLY. JUST LAST WEEK THE COMPRESSOR FAILED COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584168April 22, 2014
ENGINE
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE MADE A POPPING SOUND AND WHITE SMOKE EMITTED FROM THE REAR OF THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE STALLED IMMEDIATELY AFTER. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS HOLE IN THE PISTON CAUSED BY THE TURBO CHARGER. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578050April 7, 2014
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
EGR VALVE FAILURE ON A 2008 MAZDA CX-7 WITH 47,500 MILES. I HAD NEVER HEARD OF A EGR VALVE BEFORE MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE LOCAL AUTO PARTS STORE TO HAVE THEM TELL ME THE ERROR CODE. TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THAT THE WARRANTY FOR THE PART WAS 60MONTHS/60,000 MILES. WHILE I WAS WAY UNDER ON THE MILES, I WAS 5 MONTHS OVER ON THE TIME. SINCE THIS WAS MY 3RD TRIP INTO THE DEALERSHIP OVER THE PAST 5 MONTHS DEALING WITH PROBLEMS/MAINTENANCE WITH MY CX-7, I ASKED WHY THIS PARTICULAR PART FAILED. I WAS TOLD THAT IT WAS DUE TO THE NEGATIVE EFFECTS OF ETHANOL. AFTER SOME QUICK RESEARCH, IT IS CLEAR THAT 2007-2008 MAZDA CX-7 HAS SERIOUS PROBLEMS WITH THE EGR VALVE. IT WILL COST ME $650 TO FIX. MAZDA SHOULD HAVE BEEN FORCED TO RECALL THIS PART SINCE IT LOOKS LIKE IT WAS DEFECTIVE FROM THE START. WAS TOLD THAT A NEW REPLACEMENT PART FOR THE EGR VALVE WOULD BE PUT INTO THE VEHICLE WHICH WILL NOT BREAK DUE TO PRESENCE OF ETHANOL IN GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576229April 1, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT THE DOORS AUTOMATIC LOCK SYSTEM FAILED AND THEY DO NOT LOCK AUTOMATICALLY. THE DOOR CAN ONLY BE LOCKED MANUALLY. THE DEALER REPROGRAMMED THE DOOR LOCK SYSTEM; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 28,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575077March 27, 2014
ENGINE
THE GASKET ON THE OIL COOLERS ON THESE CARS ARE DEFECTIVE. I HAVE AN OIL LEAK FROM THIS GASKET THAT PUTS ME AT RISK FOR AN ENGINE BLOWOUT. I WILL HAVE TO REPLACE THE ENTIRE OIL COOLER AT A COST OF $500+ BECAUSE THE GASKET CAN'T BE PURCHASED SEPARATELY. MAZDA NEEDS TO TAKE RESPONSIBILITY FOR THIS BEFORE PEOPLE GET STRANDED ON THE ROAD. IF YOU SEARCH THIS OIL LEAK ONLINE, YOU FIND DOZENS OF POSTS ABOUT THIS HAPPENING TO OTHER CX-7 OWNERS. THIS IS A CROSSOVER SUV GEARED TOWARDS FAMILIES. I DRIVE MY KIDS AROUND IN IT AND NOW AM VERY CONCERNED ABOUT THE SAFETY OF THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574400March 24, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT STATED THAT THE VEHICLE WOULD CONTINUOUSLY EXHIBIT A TICKING NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE NOISE WAS NORMAL BUT THEY WERE UNABLE TO DETERMINE WHAT WAS CAUSING THE NOISE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000 AND THE CURRENT MILEAGE WAS 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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