Lincoln MKZ Complaints

1,851 consumer complaints on file.

#10723757June 6, 2015
STEERING, SUSPENSION
STARTED CAR AND STEERING WAS SO HARD I COULD NOT SAFELY STEER THE CAR. IT WAS TOWED TO THE DEALER (MARGATE LINCOLN, MARGATE FLORIDA) FOR REPAIR. THEY TOLD ME THE INCIDENT WAS NOT RELATED TO THE MANUFACTURES RECALL AND THAT I WOULD HAVE TO PAY FOR IT. I HAVE REPAIR COVERAGE SO IT ONLY COST ME 100.00 AND THE PLAN PAID THE REMAINDER. IF I DID NOT HAVE COVERAGE IT WAS GOING TO BE AROUND 2,000.00. I AM 73 AND WAS UNABLE TO STEER THE CAR SAFELY AT ANY SPEED. I AM NOW SCARED OF THE CAR BECAUSE OF WHAT COULD HAPPEN AND THINK IT IS UNSAFE TO ME, MY PASSENGERS AND THE GENERAL DRIVING PUBLIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723365June 4, 2015
SEAT BELTS
PASSENGER SIDE SEAT BELT WILL NOT RETRACT TO SECURE POSITION. POSSIBLY DEACTIVATING PASSENGER SIDE AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722632June 1, 2015
STRUCTURE:BODY
PARKED CAR AND AFTER OPENING THE RIGHT FRONT DOOR IT WOULD NOT LATCH UPON CLOSING. I UNDERSTAND THIS ISSUE IS IDENTIFIED IN NHTSA RECALL 15V246.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717497May 20, 2015
WHEELS
WHEN I PURCHASED MY 2008 LINCOLN AWD MKZ, NEW TIRES WERE PART OF THE "DEAL". FROM THE VERY BEGINNING ONE TIRE (DRIVERS SIDE REAR) WAS LOSING AIR. I WENT BACK TO THE DEALER AND THEY COULDN'T DETERMINE THE PROBLEM. I HAVE BEEN BACK AND FORTH TO THE DEALER CONSTANTLY EVER SINCE THE PURCHASE OF MY MKZ. AT ONE POINT THE DEALER SENT ME TO AN INDEPENDENT TIRE COMPANY. THEY LOOKED AT THE TIRE IN QUESTION AND I WAS TOLD THAT THE TIRE WILL NOT "BEAD" TO THE RIM BECAUSE OF THE FLAKING OF THE CHROME ON THE RIM. THEY DID PUT A SEALANT ON THE AREAS BUT IT WAS A TEMPORARY FIX. NOW I'M HAVING A PROBLEM WITH THE DRIVERS SIDE FRONT WHEEL LOSING AIR. WHEN THE WEATHER IS COOLER, THE AIR LEAK IS SLOWER, DURING WARM WEATHER, THE LOSS IS FASTER. IN THE PAST TWO WEEKS I HAVE HAD AIR ADDED TO THE TIRES AT LEAST ONCE EACH WEEK. WITH ALL THE COMPLAINTS ABOUT THE WHEELS/RIMS THAT ARE POSTED, WHAT, IF ANYTHING, WILL FORD/LINCOLN DO ABOUT THE PROBLEM? I'M PROUD OF MY LINCOLN AND WITH ALL THE COMMERCIALS ABOUT FORD STANDING BEHIND THEIR VEHICLES WHY ARE WE STILL HAVING A PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717507May 20, 2015
UNKNOWN OR OTHER
I LEASED MY CAR IN AUGUST OF 2013. ONE OF THE FIRST THINGS I DID WAS RUN A VEHICLE HEALTH REPORT, WHICH I DID EVERY OTHER MONTH SINCE I GOT THE CAR. IN THE REPORT WHAT WOULD ALWAYS APPEAR WAS DRIVER ASSISTS AND RESTRAINTS REPORT ..."SYSTEM UNAVAILABLE." THEN IN THE LATE FALL OF 2014 I RECEIVED A LETTER ABOUT A RECALL OF THE AIRBAG SYSTEM. DURING A VISIT TO THE HEISER DEALERSHIP I ASKED ABOUT THE RECALL AND WAS TOLD THE FIX WAS NOT AVAILABLE. I TOOK IN THE VEHICLE HEALTH REPORT INTO THE DEALERSHIP SHOWING WHERE IT READ DRIVER ASSISTS AND RESTRAINTS , "SYSTEM UNAVAILABLE" SO THEY COULD CHECK IT OUT. THEY DID AND SAID THAT THEY COULD FIND NOTHING WRONG. IN EARLY PART OF 2015 I ONCE AGAIN ASKED THEM TO CHECK OUT THE PROBLEM OF THE "SYSTEM BEING UNAVAILABLE". THEY KEPT THE CAR FOR HALF A DAY AND SAID THAT IT WAS A "PHANTOM PROBLEM, INDICATING IT WAS NOTHING". WHEN I RAN THE VEHICLE HEALTH REPORT FOLLOWING THAT LAST VISIT AND I FOUND THE DRIVER ASSISTS AND RESTRAINTS REPORT TO READ "OK", BUT WHAT WAS ADDED WAS THE SEVERAL RECALL NOTICES INCLUDING THE RESTRAINT CONTROL MODULE. I REALLY BELIEVE THAT THE SYSTEM WAS DELIBERATELY DEACTIVATED ALL THOSE MONTHS SO THAT IT COULD NOT SHOW A PROBLEM WHICH THEY WERE WELL AWARE OF, I ALSO SUSPECT THAT EVEN THOUGH THE SYSTEM NOW READS "OK" THEY MAY HAVE DISABLED THE WARNING LIGHT IF THAT IS POSSIBLE. SINCE THE DAY I BOUGHT THE CAR, THE DASH BOARD HAS CHANGED AT WILL, VARIOUS LIGHTS AND WARNINGS SUCH AS CHECK ADAPTIVE HEADLAMPS, WHICH THE DEALERSHIP SAID NOTHING IS WRONG WITH, HAVE COME AND GONE. I HAVE TAKEN THE CAR IN NUMEROUS TIMES TO CHECK THESE ISSUES AND THEY SAY, NOTHING IS WRONG. IF THERE IS A POTENTIAL SHORT CIRCUIT WHICH IS VERY DANGEROUS A MANUFACTURER SHOULD NOT BE GIVEN OVER A YEAR TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717184May 18, 2015
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
NOT INSPECTED NO PAPERWORK AVAILABLE FOR VEHICLE
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10717194May 18, 2015
STEERING
THIS HAPPENED TO ME ONCE BEFORE IN APRIL OF 2015, DON'T REMEMBER THE DATE. HOWEVER ALSO ON FRIDAY MAY 15TH, 2015, I WAS BACKING MY LINCOLN MKZ 2012 HYBRID OUT OF THE CHURCH PARKING LOT AND THE STEERING WHEEL WOULDN'T TURN. I DASHBOARD WARNING LIGHT SAID POWER STEERING NOT FUNCTIONING OR SOMETHING SIMILAR. IT HAPPENED ONCE BEFORE IN APRIL, AND AT THAT TIME, I WAS ALSO PARKED, STARTED UP THE CAR AND IT WOULDN'T STEER. I STOPPED THE CAR, STARTED IT UP AGAIN AND THAT TIME IT CORRECTED ITSELF. I READ A REPORT ON THE INTERNET ABOUT 508 CASES BEING REPORTED AND UNDER INVESTIGATION SO I THOUGHT I WOULD ALSO SUBMIT A COMPLAINT. LUCKY FOR ME ON FRIDAY MAY 15TH, 2015 I WAS ACROSS THE STREET FROM A LOCAL INDEPENDENT CAR REPAIR SERVICE STATION. THEY CALLED HUDSON FORD IN HUDSON, WISCONSIN AND THE SERVICE DEPARTMENT THERE SAID IT WAS UNDER WARRANTY AND TO BRING IT UP TO THEIR SERVICE DEPARTMENT. I CALLED AT THE END OF THE DAY AND THEY SAID THAT THEY COULDN'T REPLICATE THE PROBLEM AND THEREFORE COULDN'T FIX IT. THE INDEPENDENT SERVICE STATION WHERE IT FIRST ENDED UP, DID A COMPUTER DIAGNOSTIC ON IT AND SAID IT WAS THE STEERING BOARD, OR CHIP. I AM AFRAID TO DRIVE THE CAR IN THE EVENT THE POWER STEERING GOES OUT WHEN I AM DRIVING. IT COULD CAUSE A HORRIBLE CRASH!! I SENT THE ARTICLE I FOUND ON THIS ISSUE TO THE HUDSON FORD DEALERSHIP'S SERVICE MANAGER'S EMAIL, AND THEN TALKED TO HER ABOUT THE ARTICLE. SHE SAID SHE'D READ IT. AT THIS POINT THEY STILL HAVE MY CAR. I PRAY THEY FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716957May 17, 2015
STEERING
LOSS OF POWER STEERING IN THE VEHICLE - POWER STEERING ASSIST FAULT, WHILE DRIVING THE VEHICLE. PULLED THE VEHICLE OVER AND AFTER 5 TIMES OF TURNING THE VEHICLE OFF, AND THEN RESTARTING IT, THE ALERT WOULD GO AWAY AND THE POWER STEERING WOULD BE ACTIVE AGAIN. HAS BEEN AN ONGOING ISSUE FOR THE LAST 6 MONTHS, HOWEVER IT HAS BEEN A DAILY ISSUE FOR THE LAST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716835May 16, 2015
STRUCTURE:BODY
DATE: MAY 16TH 2015 ROAD RUNNER AUTO SALES, INC ADDRESS OF BUSINESS : 24560 EUREKA RD , TAYLOR , MI 48180 PHONE : 734-947-4667 SALESMAN KNOWN BY TAZ(MOTAZ) I AM PROVIDING YOU WITH A WRITTEN COMPLAINT AND EXPLANATION OF BUSINESS/VEHICLE SALE AND PURCHASE.A LEMON AUTO. THE VEHICLE WAS ADVERTISED ONLINE FROM ROAD RUNNER AUTO SALES AND A LISTING PRICE FOR $11,595 IT WAS SOLD TO ME FOR 12,999 PLUS TAXES TOTALING $14,000 I PUT A DOWN PAYMENT OF $4000.00 AND I AM FINANCING THE REST FOR THE REMAINING BALANCE OWED. THEN ON ADVERTISEMENT STATES WHAT THE VEHICLE CAME WITH AND SPECS ALONG WITH VIN NUMBER : FOR EXAMPLE PREMIUM SOUND RADIO/AUDIO SYSTEM SO WAS A FALSE ADVERTISEMENT. BECAUSE THE RADIO AND SPEAKERS DO NOT WORK .WHICH WAS STATED AT THE TIME OF PURCHASE WOULD BE FIXED OR HE WOULD TAKE THE FEES OFF THE VEHICLE SALE/PURCHASE .WHICH WAS NEVER DONE . ROAD RUNNER AUTO SALES HAS ANOTHER LOCATION WHERE I WAS SENT TO GET RADIO FIXED AND A AIR INTAKE HOUSING UNIT TO BE INSTALLED . THE AIR INTAKE HOUSING UNIT WAS COMPLETELY MISSING FROM ENGINE AS I HAVE A DIAGRAM FOR YOU ATTACHED WITH OTHER RECEIPTS OF REPAIRS AND ESTIMATES OF THIS LEMON AUTO. TAZ SENT ME TO THE WAYNE, MICHIGAN ROAD RUNNER AUTO SALES WHERE THIS WORK WAS PERFORMED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10716490May 14, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE INTERIOR FRONT DRIVER SIDE DOOR HANDLE FRACTURED. THE CONTACT LOWERED THE DRIVER SIDE WINDOW GLASS TO ACCESS THE EXTERIOR DOOR HANDLE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE DOOR HANDLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715187May 7, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE DOOR UNLATCHED AND WOULD NOT CLOSE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713956May 1, 2015
AIR BAGS
NOTIFIED BY LINCOLN (FORD MOTOR COMPANY) ABOUT NHTSA 14V-597 RECALL IN LETTER DATED NOVEMBER 2014 CONCERNING THE AIR BAG CONTROL MODULE FAILURE. AS OF MAY 1ST, MY VEHICLE STILL HAS NOT BEEN REPAIRED. ALTHOUGH I HAVE MADE NUMEROUS CALL TO LINCOLN (FORD), I AM TOLD THAT REPAIR PARTS ARE NOT AVAILABLE FOR MY VEHICLE. I HAVE BEE WAITING 6 MONTHS FOR REPAIR PARTS FOR MY VEHICLE. I FIND THIS TO BE UNACCEPTABLE AS A CONSUMER AND HENCE MY FILING THIS COMPLAINT WITH THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714010May 1, 2015
AIR BAGS
LINCOLN MKZ 2007 AIRBAG MODULAR AND SENSORS GONE BAD AND AIRBAG LIGHT IS ON. CAR WAS CHECKED FOR THE PROBLEM AND I WAS TOLD THAT IT WOULD COST OVER $1500 TO REPAIR THIS PROBLEM. THIS CAR PARTS HAVE CONTINUOUSLY FAIL ON THIS PARTICULAR CAR PANELS ON BOTH FRONT DOOR HAVE CRACKED, DRIVES SIDE HAS BEEN REPLACED ONCE BY DEALER. WAS TOLD THAT IF I REPLACE DOOR PANEL I WOULD HAVE TO BUY THE DOOR RATHER THAN JUST A PANEL, HAVE REPLACED ALL FOUR REELS ON THE CAR, TIRES CONSTANTLY HAVE TO BE CHECKED FOR LOW AIR PRESSURE IN TIRES, DASHBOARD HAS POPPED LOOSE AT VENT IN TOP OF DASHBOARD AND WAS TOLD BY DEALER IT WOULD COST OVER $2000 TO REPAIR. THIS CAR IS SUPPOSE TO BE ONE OF LINCOLN'S BEST VEHICLES AND THE PARTS ON THIS CAR ARE NOT TOP QUALITY. CAR IS NOT OLD ENOUGH TO HAVE HAD SO MANY PROBLEM. CAR WAS POORLY BUILT AND IT IS A SHAME THAT LINCOLN WILL NOT STEP UP TO THE PLATE AND ACKNOWLEDGE ALL OF THESE PROBLEMS WITH THIS CAR. I AM A VERY UNSATISFIED CUSTOMER AND AT THIS POINT WOULD NOT CONSIDER BUYING ANOTHER VEHICLE IN THE LINCOLN FAMILY. WHAT A SHAME THAT YOU PAY SO MUCH FOR A VEHICLE AND GET THIS KIND OF QUALITY. SHAME, SHAME, SHAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713818April 30, 2015
WHEELS
THE CHROME RIMS ON OUR 2008 LINCOLN MKZ BEGAN FLAKING AND CORRODING. THIS PROBLEM DID NOT BEGIN UNTIL AFTER THE ORIGINAL TIRES WERE REPLACED IN 2013. ORIGINALLY THE PROBLEM OCCURRED IN THE COLDER MONTHS, REQUIRING REFILLS EVERY 4 WEEKS. NOW THE PROBLEM IS OCCURRING IN THE WARMER MONTHS AND MORE FREQUENTLY. RAPID DEFLATIONS HAVE LEFT A TIRE COMPLETELY FLAT ON SEVERAL OCCASIONS. THE ISSUE IS KNOWN AS THIS DATABASE SHOWS. FORD REFUSES TO ACKNOWLEDGE AND ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713269April 28, 2015
SERVICE BRAKES
I WAS DRIVING ON SR 441 WHEN A VEHICLE IN FRONT OF ME STRUCK THE MEDIAN. I HIT THE BRAKE PEDAL AND THE BRAKES DID NOT RESPOND. THE VEHICLE WAS TAKEN TO AL PACKER FORD (TOWED). THE DEALER REPLACED THE MASTER CYLINDER. ON OR ABOUT APRIL 15, MY SON AS OPERATING THE SAME VEHICLE WHEN HE NEEDED TO STOP QUICKLY. MY SON HIT THE BRAKES AND THEY DID NOT RESPOND. NO COLLISION OCCURRED AT THIS TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10713409April 28, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. WHILE PARKING AT APPROXIMATELY 5 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A LIGHT POLE. THE VEHICLE WAS STUCK ON THE LIGHT POLE AND A TOW TRUCK PULLED THE VEHICLE OFF. THE VEHICLE WAS ABLE TO BE DRIVEN TO AN INDEPENDENT MECHANIC AND WAS NOT DIAGNOSED; HOWEVER, THE BODY DAMAGE WAS REPAIRED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. UPDATED 8/31/15*CN UPDATED 12/4/2015*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10705677April 14, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ABOVE IS FIRST TIME NOTED. CAR WILL GO INTO GEAR ON ITS OWN (WHEN THE GREEN BLINKING, OR ACCESSORY LIGHT IS ON CAR'S ENGINE IS NOT ON & NO BRAKE PEDAL PUSHED). THIS HAS HAPPENED WITH ME OUT OF CAR, OTHER PASSENGERS IN CAR, VALET MOVING CAR FOR ME),,,,,,THIS IS "DRIVING MISS DAISEY" WITHOUT A MORGAN FREEMAN (CHAUFER). CAR WILL ROLL ON ITS OWN. INTO DEALER 3 TIMES BUT NOT FIXED. DANGEROUS CAR. ONLY HAPPENS WHEN VEHICLE IS IN "PARK" OR ACCESSORY MODE (BLINKING GREEN LIGHT" & NO FOOT ON BRAKE AND NO ATTEMPT TO START CAR....JUST USING ACCESSORY (I.E. TO ROLL DOWN WINDOW). IT HAPPENS WITHOUT THE SOLID GREEN ICON LIGHT ON (OR READY TO DRIVE) AND WIT NO FOOT ON BRAKE PEDAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10704018April 6, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO ACCELERATE, THE VEHICLE FAILED TO RESPOND. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702233March 27, 2015
POWER TRAIN
THE POWERTRAIN CONTROL MODULE AND COILS WENT BAD. HAD THE CAR TOWED TO THE DEALER. WAS TOLD THAT THERE WAS A TECHNICAL SERVICE BULLETIN (TSB 14-0059) ON 2007-2008 LINCOLN MKZ'S. I WAS TOLD THAT MY VIN # WAS NOT ONE OF THE PROBLEM CARS COVERED. MY CAR IS A 2007 LINCOLN MKZ I FEEL THAT LINCOLN IS IN ERROR AND I SHOULD BE COVERED FULLY FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702296March 27, 2015
STEERING
WHILE DRIVING 35 MPH IN GOOD, DRY, WEATHER, THE DASHBOARD WARNING "SERVICE POWER STEERING" APPEARED THEN THE "ADVANCE TRAC OFF" DASHBOARD SIGNAL APPEARED. THE CAR WAS PARKED, TURNED OFF, THEN WHEN THE CAR WAS TURNED ON AGAIN, THE POWER STEERING WAS ABSENT AND THE WARNING LIGHTS REAPPEARED, THIS TIME AS "SERVICE POWER STEERING NOW". STEERING THE CAR WAS POSSIBLE BUT VERY DIFFICULT. THE POWER STEERING REMAINED NON-FUNCTIONAL UNTIL THE CAR WAS DIAGNOSED BY THE DEALER, ALTHOUGH NO WORK OR OUTCOME WAS REPORTED BY THE DEALER. ACTUALLY, THE DEALER RECOMMENDED THAT THE RACK AND PINION SYSTEM BE REPLACED. THE SUGGESTED WORK WAS DECLINED AND WHEN THE CAR WAS RETURNED, THE POWER STEERING WAS WORKING AND THE DASHBOARD WARNING "SERVICE POWER STEERING NOW" WAS OFF, ALTHOUGH THE "ADVANCE TRAC OFF" SIGNAL REMAINED UNTIL 4 MINUTES LATER WHILE DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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