Lexus NX Service Bulletins
651 manufacturer communications on file.
- December 11, 2020•Document ID: 10185778Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); STRUCTURE; BACK OVER PREVENTION:SOFTWARE
- Mfr Comm. #:
- L-SB-0043-20
- Date Added:
- January 25, 2021
- Manufacturer:
- LEXUS
SummaryTSB: Some 2018 ? 2020 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.
Associated Products (15)Associated Documents - December 10, 2020•Document ID: 10185774Service Bulletin/Repair InstructionsPARKING BRAKE
- Mfr Comm. #:
- L-SB-0043-19 Rev
- Date Added:
- January 25, 2021
- Manufacturer:
- LEXUS
SummaryTSB: Some 2020 ? 2021 model year Lexus vehicles equipped with Navigation (version 1060) or earlier and Audio (version 1060) or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. ?iOS device would not connect until disconnecting and reconnecting USB cable. ?iOS device would not connect until ACC OFF > ON. Some 2020 model year Lexus vehicles equipped with Navigation (version 1030) or earlier and Audio (version 1036) or earlier may exhibit one or more of the following conditions: ?Abnormal clock operation in Auto Daylight Savings Time mode. ?CarPlay® inoperative. ?USB audio does not resume after turning the engine OFF and ON. ?Reply button not displayed on the text message screen. ?Reset during phonebook transfer. ?Bluetooth® calls disconnected. ?Enform submenu inoperative from touch screen. ?Push to Talk button long press starts native voice recognition. ?Destination Assist frozen when pressing SOS button. ?Navigation screen slow booting or does not boot up. Some 2020 model year Lexus vehicles equipped with Navigation (version 1006) or earlier and Audio (version 1007) or earlier, may exhibit one or more of the following conditions: ?Voice Command ?Barge-in? defaults to OFF. ?Handset Mode label incorrect. ?AndroidTM Auto music does not resume after using Destination Assist. ?Abnormal return/back arrow illumination operation. ?Destination Assist will not cancel while playing AndroidTM Auto music. ?Gracenote cover art is not displayed. ?Incorrect Destination Assist vehicle position. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.
Associated Products (12)Associated Documents - November 13, 2020•Document ID: 10184551Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- L-TT-0295-20
- Date Added:
- December 21, 2020
- Manufacturer:
- LEXUS
SummaryTT: Some vehicles may experience an issue related to the DCM, the following information is consolidating the available diagnostic information in one document.
Associated Products (7)Associated Documents - November 13, 2020•Document ID: 10184550Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- L-TT-0293-20 Rev
- Date Added:
- December 21, 2020
- Manufacturer:
- LEXUS
SummaryTT: NOTE: This document ONLY applies to 2020 ES & 2020 NX vehicles built before 10/01/2019. (Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi pre-paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the pre-paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi trial.
Associated Products (15)Associated Documents - October 30, 2020•Document ID: 10182961Service Bulletin/Repair InstructionsEQUIPMENT; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS
- Mfr Comm. #:
- L-TT-0294-20
- Date Added:
- November 23, 2020
- Manufacturer:
- LEXUS
SummaryTT: HVAC drain tube is found to blocked/clogged.
Associated Products (50)Associated Documents - October 27, 2020•Document ID: 10183291Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- L-TT-0293-20
- Date Added:
- November 30, 2020
- Manufacturer:
- LEXUS
SummaryTT: NOTE: This document ONLY applies to 2020 ES & 2020 NX vehicles built before 10/01/2020. (Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi Pre-Paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the Pre-Paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi Trial.
Associated Products (15)Associated Documents - October 20, 2020•Document ID: 10183275Service Bulletin/Repair InstructionsBACK OVER PREVENTION
- Mfr Comm. #:
- L-TT-0271-19 Rev
- Date Added:
- November 30, 2020
- Manufacturer:
- LEXUS
SummaryTT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.
Associated Products (25)Associated Documents - October 16, 2020•Document ID: 10183269Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- L-SB-0039-20
- Date Added:
- November 30, 2020
- Manufacturer:
- LEXUS
SummaryTSB: This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 ? 2021 model year Lexus vehicles.
Associated Products (39)Associated Documents - October 13, 2020•Document ID: 10183184Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- L-SB-0088-15 Rev
- Date Added:
- November 30, 2020
- Manufacturer:
- LEXUS
SummaryTSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.
Associated Products (40)Associated Documents - October 9, 2020•Document ID: 10182980Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
- Mfr Comm. #:
- L-SB-0051-18 Rev
- Date Added:
- November 23, 2020
- Manufacturer:
- LEXUS
SummaryTSB: 2020 model year Lexus vehicles are equipped with driver side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips.
Associated Products (9)Associated Documents - October 9, 2020•Document ID: 10182979Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
- Mfr Comm. #:
- L-SB-0011-20 Rev
- Date Added:
- November 23, 2020
- Manufacturer:
- LEXUS
SummaryTSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
Associated Products (8)Associated Documents - September 11, 2020•Document ID: 10181748Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- L-SB-0010-20 Rev
- Date Added:
- October 26, 2020
- Manufacturer:
- LEXUS
SummaryTSB: Some 2021 model year Lexus vehicles are equipped with an eOwner?s Manual (eOM), which is installed into the head unit while the vehicle is in transit. During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin. It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the Software Confirmation section of this bulletin to determine if the software is already installed. If the software is not installed, proceed to the USB Flash Drive Preparation and Software Installation sections of this bulletin.
Associated Products (8)Associated Documents - September 11, 2020•Document ID: 10181747Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT
- Mfr Comm. #:
- L-SB-0017-20 Rev
- Date Added:
- October 26, 2020
- Manufacturer:
- LEXUS
SummaryTSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Lexus does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should check battery SOC and recharge, if necessary, no more than 48 hours before delivery to the customer.
Associated Products (8)Associated Documents - September 9, 2020•Document ID: 10181743Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM
- Mfr Comm. #:
- L-SB-0018-20 Rev
- Date Added:
- October 26, 2020
- Manufacturer:
- LEXUS
SummaryTSB: 2021 model year Lexus vehicles are equipped with factory-installed XM Satellite Radio, including a 90-day free customer trial. As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready for use.
Associated Products (8)Associated Documents - September 8, 2020•Document ID: 10181740Service Bulletin/Repair InstructionsWHEELS; TIRES
- Mfr Comm. #:
- L-SB-0012-20 Rev
- Date Added:
- October 26, 2020
- Manufacturer:
- LEXUS
SummaryTSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Follow the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.
Associated Products (8)Associated Documents - September 8, 2020•Document ID: 10181739Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- L-SB-0015-20 Rev
- Date Added:
- October 26, 2020
- Manufacturer:
- LEXUS
SummaryTSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
Associated Products (8)Associated Documents - September 8, 2020•Document ID: 10181737Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE
- Mfr Comm. #:
- L-SB-0011-20 Rev
- Date Added:
- October 26, 2020
- Manufacturer:
- LEXUS
SummaryTSB: 2021 model year Lexus vehicles are equipped with driver side floor mat retaining hooks (clips) to secure the floor mat in the correct position. In addition, some models may also utilize retaining hooks (clips) for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the Installation Procedure in this bulletin to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining hooks (clips).
Associated Products (8)Associated Documents - August 26, 2020•Document ID: 10179785Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- L-SB-0032-20
- Date Added:
- September 14, 2020
- Manufacturer:
- LEXUS
SummaryTSB: Some 2018 ? 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles equipped with a Continental DCM may exhibit one or more of the following conditions: ?SOS button lights inoperative ?Bluetooth® microphone and voice command inoperative ?Right front audio speakers are inoperative ?Connected services inoperative ?Remote start inoperative A replacement telematics transceiver assembly is now available to address these conditions. Follow the Repair Procedure in this bulletin to address these conditions.
Associated Products (4)Associated Documents - August 26, 2020•Document ID: 10179741Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; EQUIPMENT; ENGINE
- Mfr Comm. #:
- L-SB-0032-20
- Date Added:
- September 14, 2020
- Manufacturer:
- LEXUS
SummaryTSB: Some 2018 ? 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles equipped with a Continental DCM may exhibit one or more of the following conditions: ?SOS button lights inoperative ?Bluetooth® microphone and voice command inoperative ?Right front audio speakers are inoperative ?Connected services inoperative ?Remote start inoperative A replacement telematics transceiver assembly is now available to address these conditions. Follow the Repair Procedure in this bulletin to address these conditions.
Associated Products (4)Associated Documents - August 24, 2020•Document ID: 10179782Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT
- Mfr Comm. #:
- KLG_19LE05-TI-Up
- Date Added:
- September 14, 2020
- Manufacturer:
- LEXUS
SummaryTI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ? VEHICLE LOCATION INACCURATE
Associated Products (70)Associated Documents