Kia Soul Complaints

5,626 consumer complaints on file.

#11318654March 18, 2020
FUEL/PROPULSION SYSTEM
KIS CONSUMING OIL, THE OIL INDICATOR DOESN'T TURN ON UNTIL AFTER THE OIL STICK SHOWS NO OIL IN THE ENGINE AND THEN IT ONLY BLINKS OCCASIONALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317766March 12, 2020
ENGINE
I PURCHASED A 2014 KIA SOUL FROM DOUG SMITH AUTOPLEX ON 11-19-2019. THE CAR PURCHASE INCLUDED A 3 MONTH/3,000 MILE WARRANTY I CALLED IN ON 12-12-2019 TO SCHEDULE AN APPOINTMENT WITH SERVICE TO INSPECT A NOISE FROM THE ENGINE. THE APPOINTMENT WAS SCHEDULED FOR 12-20-2019, I ADDED A QUART OF OIL TO THE ENGINE. 12-20-2019, I WENT TO THE APPOINTMENT. RICK LARSEN TEST DROVE THE CAR AND FILLED THE RADIATOR FLUID. RICK TOLD ME TO COME BACK IF THE NOISE RETURNED. RICK DID NOT RUN ANY DIAGNOSTIC TESTS. THE SCHEDULED APPOINTMENT WAS COVERED UNDER THE WARRANTY OFFERED AT THE TIME OF PURCHASE. 02-14-2020 I ADDED ANOTHER 1\2 QUART OIL AND FILLED THE WINDSHIELD FLUID. A NOISE RETURNED TO THE ENGINE ON 02-20-2020. I CALLED AT 2PM ON TO SCHEDULE AN APPOINTMENT FOR SERVICE. THE SERVICE DEPARTMENT SET THE APPOINTMENT FOR FRIDAY 02-21-2020. THE ENGINE SEIZED WITH NO WARNING LIGHTS EVER COMING ON PRIOR TO IT SEIZING 02-20-2020 EVENING ON I-15 FREEWAY SOUTHBOUND @5:40PM. THE KIA SOUL WAS IMMEDIATELY TOWED TO THE DOUG SMITH DEALERSHIP BY JOHN'S TOWING. I WAS ACCUSED BY THE SALES MGR ED OF DOING A FAULTY JOB OF AN OIL CHANGE AND THAT THE OIL HAD RUN OUT ALL OVER THE UNDERCARRIAGE. I WAS LATER TOLD BY THE SAME SALES MGR ED, THAT THE SEAL ON THE OIL PLUG AND FILTER HAD NEVER BEEN BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317793March 12, 2020
ENGINE
2014 KIA SOUL WITH 2.0 ENGINE (84,000 MILES) SUDDENLY STARTED KNOCKING THEN LOCKED UP GOING AROUND 60 MPH ON THE HIGHWAY. THIS WAS SO SUDDEN THAT IT CAUSED THE TIRES TO SQUEAL. IF ANYONE HAD BEEN BEHIND ME THERE IS A GREAT CHANCE IT WOULD HAVE CAUSED AN ACCIDENT. THEN IT UNLOCKED AND CONTINUED KNOCKING. AT NO TIME DID ANY LIGHTS COME ON SUCH AS THE CHECK ENGINE OR OIL LIGHTS. I PULLED OFF AND HAD THE VEHICLE TOWED. THE DEALERSHIP INFORMED ME THAT THE ENGINE WOULD HAVE TO BE REPLACED AT A COST $6,000.00 WHICH IS CLOSE TO THE OVERALL VALUE OF THE VEHICLE. I AM NOW FACING A VERY DIFFICULT FINANCIAL DILEMMA AND HARDSHIP FOR SOMETHING BEYOND MY CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317284March 10, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXPERIENCED OIL CONSUMPTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RUSS DARROW KIA OF MADISON LOCATED AT (6525 ODANA RD, MADISON, WI 53719, WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317358March 10, 2020
STEERING
I NEED TO REPLACE THE DRIVER SIDE CONTROL ARM BECAUSE IT'S LOOSE, AND WARRANTY JUST EXPIRED 1,000 MILES AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316973March 9, 2020
ENGINE
I WENT TO ACCELERATE AFTER A STOP AND THE CAR STARTED TO GO WHEN ALL OF THE SUDDEN THERE WAS A TOTAL LOSS OF POWER AND THE ENTIRE CAR SHUT DOWN. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG.THERE WERE NO INDICATION WARNING LIGHTS TO INDICATE A PROBLEM. ONLY WHEN THE CAR STALLED DID THEY ALL FLASH. I PULLED TO THE SHOULDER AND RESTARTED THE CAR. IT MADE A HORRIBLE CLATTERING NOISE AND HAD VERY LITTLE POWER. I UTILIZED THE MANUAL SHIFTING FEATURE AND THAT HELPED REDUCE THE NOISE, BUT IT WOULD GET LOUDER AS THE ENGINE RPMS INCREASED. THE DEALERSHIP SAID THERE WAS NO OIL IN THE MOTOR, YET IT WAS CHECKED PRIOR TO DRIVING AND THERE WAS OIL ON THE DIP STICK. THE CAR HAS ABOUT 107,000 MILES AND NEEDS A TOTAL ENGINE REPLACEMENT. ONLY AFTER THE INCIDENT OCCURRED DID WE SEE THIS IS A KNOWN PROBLEM WITH THIS MAKE AND MODEL OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317399March 9, 2020
STEERING, SUSPENSION, ELECTRICAL SYSTEM
I TOOK MY 2015 KIA SOUL TO MIAMI LAKES KIA TWICE IN DECEMBER 2019, TO CHECK A CLICKING NOISE WHEN TURNING BOTH LEFT AND RIGHT, MORE CONSISTENTLY WHEN TURNING RIGHT. I'M NOT SURE BUT I HAVE AN INKLING THAT THIS NOISE MAY BE RELATED TO A PROBLEM WITH THE STEERING COLUMN, CV JOINTS OR THE AXLE. WHEN I PICKED UP MY CAR THE 1ST TIME, AS I MADE A RIGHT TURN, I HEARD THE SAME CLICKING NOISE. I CALLED SERVICE AND LET THEM KNOW THAT I STILL HEARD THE NOISE. I RETURNED MY CAR A WEEK LATER AND TOOK A TEST RIDE WITH TWO TECHNICIANS, ONE TECHNICIAN INFORMED ME THAT THE THE NOISE NEEDED TO BE LOUDER FOR THEM TO REPAIR IT. HIS CLAIM SEEMS UNREASONABLE, ESPECIALLY SINCE EVERYONE WHO RIDES IN MY CAR HEARS THE CLICKING NOISE, AND THERE IS OBVIOUSLY A MECHANICAL ISSUE WITH THE CARS STEERING OR SOMETHING RELATED. I HAD MY CAR CHECKED AT TIRES PLUS, THE CLICKING NOISE WAS DUPLICATED ON THE TEST DRIVE AND THE MECHANIC INFORMED ME THAT THIS IS A RECALL ISSUE AND TO TAKE MY CAR TO THE DEALER. ALSO, ON FEBRUARY 21, 2020, THE CAR BATTERY THAT I PURCHASED ON JULY 31, 2018, DIED. THIS BATTERY DID NOT LAST 18 MONTHS (36 MONTH WARRANTY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317127March 9, 2020
ENGINE, UNKNOWN OR OTHER
CAR STARTED TO CONSUME OIL AND SOME KNOCKING COMING FROM THE ENGINE. TOOK IT TO DELAND KIA WITH MY RECALL NOTICE RECAL#19V120 .JON AT DELAND KIA STATED HE NEEDED TO DO OIL CHANGE AND GO FROM THERE. HAD OIL CHANGE ON THE 2/24/20 RETURNED 3/7/20 ALMOST NO OIL. HE AGREED IT HAD NO OIL AND NEEDED TO RUN SOME TESTING ON IT . JON STATED I NEEDED TO PAY $99.95 FOR A DIAGNOSTIC. WHY WOULD I PAY WHEN IT'S A RECALL. HE STATED MY CAR IS NOT COVERED ON THE RECALL BECAUSE MY CAR HAS HIGH MILES. TOLD HIM THAT'S ABSURD IT IS KIA RESPONSIBILITY TO TAKE OWNERSHIP FOR FAULTY ENGINES AND EQUIPMENT. THAT'S WHEN I ALSO TOLD HIM THE STEERING COLUMN IS CRANKING AGAIN. WHICH WAS A RECALL AND THEY DELAND KIA, CLAIMED TO FIX. JON STATED HE SPOKE TO KIA AND I DIDN'T QUALIFY FOR ANYTHING ONCE AGAIN STATING HIGH MILEAGE. I STATED TO JON IT HAS 154,000 MILES, IT IS IMPOSSIBLE A CAR THAT HAS NEVER HAD ANY ISSUES TO NOT BE COVERED UNDER THE RECALL. NEEDLESS TO SAY I LEFT VERY UPSET AND MY CAR DID NOT FEEL RIGHT WHEN ACCELERATING. CAME STRAIGHT HOME. ON SUNDAY 3/8/20 I WENT TO THE STORE AND MY CAR STARTED TO RATTLE AND SHAKE AND MAKE NOISE AS I WAS DRIVING IN A NORMAL CITY ROAD ALMOST CAUSING ME TO CRASH INTO ANOTHER VEHICLE BECAUSE I BECAME SCARED AND HAD NO CONTROL OF IT. I WAS ABLE TO PARK MY CAR IN A BUSINESS PARKING AREA AND IT SITS THERE STILL TODAY 3/09/2020. IT IS WEIRD WHEN I CHECKED THIS SITE ABOUT MY VEHICLES RECALL THERE WAS 1 NOW IT HAS BEEN CLEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316827March 8, 2020
AIR BAGS
FRONT IMPACTED ANOTHER VEHICLE AT 35-40 MPH AND AIR BAGS DID NOT DEPLOY. THIS HAPPENED 3/7/2020 AT 3:45 IN PORT CHAROLETTE FL. THIS OCCURRED ON ROUTE 776 AND TOLEDO BLADE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11316913March 8, 2020
STEERING
CLUNKING AND CLICKING IN STEERING. SAME AS SEVERAL OTHER COMPLAINTS. KIA NEEDS TO RECALL FOR THIS SERIOUS SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316914March 8, 2020
POWER TRAIN
TRAVELING ON INTERSTATE 75MPH, RPMS STARTED JUMPING UP & DOWN BY 500 AND A 10 MINUTES LATER THE VEHICLE SHIFTED DOWN TO SECOND GEAR. THIS THRUST US FORWARD DUE TO DRASTIC LOSS OF SPEED AND THE ENGINE SOUNDED LIKE IT WAS GOING TO BLOW SINCE THE TACHOMETER WAS RED-LINED AT MAX RPMS ON THE DIAL. I HAD TO IMMEDIATELY CUT OUT OF MY LANE TO AVOID BEING REAR-ENDED. THE VEHICLE WOULD NOT COME OUT OUT OF FIRST GEAR AFTER IT SHIFTED DOWN TO THAT. I HAD TO DRIVE TO THE NEXT EXIT AT 15 MPH AND WENT TO A GAS STATION. THERE I RESTARTED THE VEHICLE AND DROVE AROUND THE PARKING LOT AND IT WOULD NOT COME OUT OF FIRST GEAR. HAD TO HAVE THE VEHICLE TOWED TO KIA AND THEY CALLED THE NEXT DAY TO INDICATE IT NEEDED A NEW TRANSMISSION. THE VEHICLE HAD 4900 MILES ON IT AND I HAD BOUGHT IT BRAND NEW. IF THE ROADS WERE SLICK OR A VEHICLE WAS IMMEDIATELY BEHIND US OR WE WERE ATTEMPTING TO PASS ANOTHER VEHICLE, THIS COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH DUE TO IT DROPPING GEAR AND CAUSING US TO RAPIDLY LOSE SPEED WHILE TRAVELING ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316676March 6, 2020
ENGINE
I HAD MY CAR IN FOR THE RECALL FOR THE CATALYTIC CONVERTERS WHEN I FIRST GOT THE NOTIFICATION ABOUT IT AND IT HAS ALREADY HAD TO BE FIXED AGAIN FOR THE SAME THING SINCE THEN AND IS STARTING TO ACT UP AGAIN THE SAME WAY. SOMETIMES I CAN SMELL IT AND ALSO NOTICED MY CAR IS NOT ACCELERATING LIKE IT SHOULD. I'M AFRAID MY CAR ISN'T SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316535March 6, 2020
ENGINE
I WAS DRIVING TO WORK AND MY CHECK ENGINE LIGHT CAME ON. I FIGURED I WOULD TAKE IT TO MY MECHANIC THE NEXT DAY SINCE I DID NOT SEE, HEAR, OR SMELL ANYTHING AT THAT TIME. WITHIN 10 MINUTES, A KNOCKING NOISE STARTED UNDER MY HOOD. I IMMEDIATELY HEADED TOWARDS MY MECHANIC'S SHOP - I MADE IT 8 MILES, WITH THE KNOCKING BECOMING MORE FREQUENT, UNTIL IT STOPPED AND MY ENGINE DIED. I WAS IN THE RIGHT LANE OF THE HIGHWAY AT APPROXIMATELY 50 MPH. I WAS ABLE TO COAST FROM THE CLOSEST EXIT RAMP INTO A GAS STATION PARKING LOT. I HAD MY VEHICLE TOWED THE REST OF THE WAY TO MY MECHANIC, WHO DIAGNOSED A SPUN OR THROWN ROD BEARING. HE IDENTIFIED ONE HOLE IN THE BOTTOM OF THE ENGINE - THE EJECTED PART HAD PIERCED THE ENGINE BLOCK AND MY OIL PAN. I CALLED KIA CONSUMER AFFAIRS, WHO ADVISED THIS SOUNDED LIKE AN ISSUE I SHOULD TAKE IT TO A DEALERSHIP TO HAVE EVALUATED FOR REPLACEMENT/REPAIR BY KIA. AS FAR AS I KNOW, THERE HAS BEEN NO RECALL, BUT KIA SEEMS TO ALREADY BE AWARE OF THIS PROBLEM IN SOULS AND HAS NOT ISSUED A RECALL. THE REPRESENTATIVE ON THE PHONE AT KIA CONSUMER AFFAIRS SAID I "MAY NOT HAVE EVEN RECEIVED THE LETTER YET". MY VEHICLE WAS NOT INCLUDED IN THE PREVIOUS RECALL BUT APPEARS TO HAVE SUFFERED THE EXPECTED ISSUE. THE RECALL SHOULD BE EXPANDED. I TOOK MY VEHICLE TO MY LOCAL DEALERSHIP, WHO COORDINATED WITH THEIR DISTRICT MANAGER AND KIA HAS AGREED TO REPAIR MY ENGINE. I AM CONCERNED THAT THEY WILL ONLY REPAIR THE DAMAGE BUT NOT ADDRESS THE ACTUAL ISSUE. THE DEALERSHIP ALSO IDENTIFIED A SECOND HOLE THAT HAD BEEN MADE IN MY ENGINE BLOCK BY DEBRIS WHEN MY ENGINE BROKE DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316291March 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE SHUT OFF WHILE I WAS DRIVING, I HAD TO PUSH IT OFF THE ROAD, THE PROBLEM IS A FUEL LEAK, OTHER KIA SOULS ARE CURRENTLY ON RECALL FOR THE SAME REASON BUT THIS PLUS MODEL ISN'T SO IT'S SITTING IN MY DRIVE WAY WHILE I PAY OVER $400 A MONTH FOR THE VEHICLE ! RECALL THIS DANGEROUS VEHICLE ! THIS IS A DEFECT IN THE KIA/HYUNDAI ENGINES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316389March 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM
AFTER MULTIPLE ATTEMPTS AT THE SHOP, THE KIA HAS BEEN BURNING OIL. THERE IS NO SMOKE OR LEAKS. A COMPRESSION TEST WAS NOT DONE AT THE ORIGINAL INSPECTION OF THE CAR, AND THERE IS NO OIL IN THE CAR AFTER ABOUT 500 MILES. THIS ENGINE HAS BEEN BURNING OIL SINCE 85000 MILES AND THERE IS "NOTHING" THAT KIA CAN DO FOR OUR ISSUE. THUS, IN LINE WITH OTHER COMPLAINTS ABOUT THIS ISSUE THERE SHOULD BE SOMETHING DONE FOR THE ENGINE REPLACEMENT. THIS IS A KNOWN ISSUE FOR THE OTHER ENGINES, BUT THE 2.0L ENGINE IS NOT UNDER RECALL....YET. THIS IS A VERY SERIOUS ISSUE AND A GENERAL CONSUMER SHOULD NOT HAVE TO MONITOR OIL CONSUMPTION OF AN ENGINE AT 60-80K MILES. THERE IS SOMETHING WRONG WITH THE ENGINES AND IT COULD BE A REAL CONCERN FOR SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316427March 5, 2020
UNKNOWN OR OTHER
OIL LIGHT KEEPS FLICKERING WHEN AT IDLE OR LOW SPEEDS. I HEAR THIS HAS BEEN AN ISSUE WITH THIS FOR MANY YEARS OF KIA CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316423March 5, 2020
POWER TRAIN
ERROR CODE PO5OA CAR WAS TAKEN IN FOR 3RD TIME AND THIS WAS THE ACTUAL RESPONSE FROM KIA ENGINEERS BOTTOM LINE THEY SOLD ME AN UNFIXABLE CAR ADVICE 1: IT IS RECOMMENDED TO CLEAN THROTTLE BODY, UPGRADE PCM GROUNDS, AND PREFORM CAP DISCHARGE, HOWEVER, UNFORTUNATELY DTC PO5OA IS BEING RESEARCHED AND WE DO NOT HAVE A RESOLUTION AVAILABLE AT THIS TIME, THERE IS NOT ETA. PLEASE RESET THE ENGINE ADAPTIVE VALUES AND RETURN THE VEHICLE BACK TO THE CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316104March 4, 2020
UNKNOWN OR OTHER
I LOST CONTROL OF MY CAR LAST YEAR AND CRASHED INTO A TREE. I ENDED UP IN THE HOSPITAL WITH A BROKEN STERNUM. MY STEERING WAS WEIRD RIGHT BEFORE I CRASHED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11316137March 4, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE ABOVE 5 MPH. THE CONTACT PULLED OVER AND INSPECTED THE VEHICLE. THE CONTACT OPENED THE HOOD AND NOTICED THAT THE ENGINE WAS VERY HOT. THE CONTACT STATED THAT THE ENGINE WAS ORANGE COLORED. THE CONTACT REMOVED THE OIL FILLER CAP AND BECAME AWARE THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT ADDED TWO QUARTS OF ENGINE OIL HOWEVER, TWENTY MINUTES LATER THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO JEFFREY KIA LOCATED AT (30800 GRATIOT AVE, ROSEVILLE, MI 48066) FOR A DIAGNOSIS. THE DIAGNOSIS WAS THAT THE CATALYTIC CONVERTER AND PISTON RODS FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING) AS THE CAUSE OF THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THE VEHICLE WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316140March 4, 2020
POWER TRAIN
ON FEBRUARY 27TH 2020 I WAS HEADING TO GAINESVILLE FOR SURGERY. WOW I HAD THE CRUISE CONTROL ON THE RPM GAUGE STARTED FLIPPING. WHEN I TOOK IT OFF CRUISE CONTROL THE ENGINE GEAR DOWN AND I COULD NOT GET COMPRESSION. MY ROADSIDE SERVICE TOW THE VEHICLE TO LAKE CITY KIA WHERE IT IS SETTING RIGHT NOW AWAITING A TRANSMISSION REPLACEMENT. I HAVE TWO MORE TRIPS TO GAINESVILLE. I'M A VETERAN AND I'M SERVICE. OF THE GAINESVILLE VA HOSPITAL. I'M IN A RENTAL RIGHT NOW UNTIL THE CAR IS FIXED. MY VEHICLE ONLY HAD 18155 MI ON IT. WHAT CAN BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul