Kia Soul Complaints

5,626 consumer complaints on file.

#11320027April 2, 2020
ENGINE
I WAS DRIVING VEHICHLE WHEN I STARTED TO LOSE POWER AND ALL THE DASH LIGHTS CAME ON. I PULLED OVER AND THE CAR STALLED. I TRIED TO RESTART IT AND IT SUDDENLY STARTED SMOKING. I HAD THE CAR TOWED TO INDEPENDENT MECHANIC WHO DIAGOSED THE CAR AND SAID THAT THE ENGINE HAD SEIZED UP AND THAT I WOULD NEED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320063April 2, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO LAKESHORE KIA LOCATED AT (330 E HOWZE BEACH RD, SLIDELL. LA 70461), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND MANUFACTURER COVERED THE COST. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319937April 1, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE CAR IS NOT ACCELERATING PROPERLY AND NOT CHANGING GEARS CORRECTLY AND AUTOMATICALLY. THE CHECK ENGINE LIGHT IS ON AND IS RUNNING SEVERAL CODES. IT MAY BE THE CATALYTIC CONVERTERS. I WAS DRIVING ON THE HIGHWAY AND MY CAR STARTED PUTTING AND NO ACCELERATING PAST 60MPH. IT MAKES THIS LOUD CLICKING NOISE WHEN I TRY AND GO FASTER AND ALSO IT SOUNDS REALLY LOUD LIKE A LAWN MOWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319994April 1, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING HOME AND AT A STOP SIGN MY CAR BEGAN TO KNOCK SOMETHING FIERCE, BEING A FEW HOMES AWAY PULLING INTO DRIVEWAY. I NOW HEAR LOUDER KNOCKING AND A NEW CLANKING NOISE (METAL IN WASHER SOUND). CAR WAS TOWED TO MECHANIC I WAS TOLD THE ROD WAS BUSTED. NEEDS AN ENGINE OVERHAUL. IT HAS 78,000 MILES ON IT AND NO LONGER RUNS. ALL MAINTENANCE WAS KEPT UP ON THIS CAR, THIS WAS NOT DUE TO MY NEGLECT AND THE CHECK ENGINE LIGHT DID NOT COME ON. A CAR I CAN'T AFFORD TO FIX AND STILL PAY FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319998April 1, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
IT'S BEEN A LOT OF COMPLICATIONS WITH THE CAR STEERING COLLAR CAR MAKE A LOUD SOUND WHILE DRIVING OVER 60MPH KNOCK SENSOR CAUSES A LOT OF PROBLEMS WITH HOLDING GAS ENGINE IS VERY LOUD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319605March 28, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE ENGINE STARTED MAKING A TICKING NOISE. WHICH GOT LOUDER AND FASTER AS I DROVE. I WENT 20 MINUTES DOWN THE RODE AND THE CAR STOPPED AND STARTED ROLLING FORWARD WITH NO POWER AS IF I WAS IN NEUTRAL. I TRIED TO JUMP THE CAR AND DID NOT SUCCEED, THE OIL WAS BONE DRY. I ADDED OIL AND THE SAME NOISE AROSE AND THE CAR STOPPED AGAIN. LASTLY. I COULD NOT GET MY CAR TO GO 2-4 MIN WITHOUT IT TURNING OFF. I WILL BE ABLE TO PROVIDE A VIDEO OF THIS HAPPENING, I DO COULD NOT LOAD THE FILE CHOOSEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319446March 27, 2020
ENGINE
I WAS DRIVING SOUTH ON I 5 IN EVERETT WA, LIKE I DO EVERY MORNING, WHEN MY ENGINE STARTED MAKING RATTLING AND CLANKING NOISES AND STARTED TO LOSE POWER TO THE POINT I WAS NEARLY IN MULTIPLE ACCIDENTS. I WAS LUCKILY ABLE TO MAKE IT OFF THE FREEWAY SAFELY. AS SOON AS I BROUGHT THE VEHICLE TO A STOP, IT DIED AND HAS SINCE LOST ALL ABILITY TO FUNCTION. THIS CAR RECEIVED REGULAR OIL CHANGES AND MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319301March 26, 2020
ENGINE
VEHICLE WAS DRIVEN FOR APROX. 45 MIN AT FREEWAY SPEEDS OF 70 MPH UPON EXITING THE FREE WAY THE VEHICLE STALLED. THERE WAS NO ACCIDENT AND I WAS ABLE TO COAST THE VEHICLE TO A PARKING LOT, AT THAT TIME THE 2012 KIA SOUL WOULD NOT START. A FEW HOURS LATER I WAS ABLE TO START THE VEHICLE, THERE WAS A VERY BAD BANGING SOUND FROM THE ENGINE, I WAS ABLE TO DRIVE IT A SHORT DISTANCE TO THE AUTO PARTS STORE TO TEST THE CHECK ENGINE LIGHT. THERE WAS A CODE FOR P0420 "CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD". I WAS TOLD NOT TO DRIVE THE VEHICLE ANY FURTHER. I HAD THE VEHICLE TOWED TO A KIA SERVICE (WHERE IT CURRENTLY IS). THEY ARE CLAIMING THAT IT DOES NOT FALL WITHIN THE RECALL FOR NHTSA CAMPAIGN NUMBER: 19V120000 - KIA RECALL # SC176 THIS RECALL SEEMS TO BE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319302March 26, 2020
ENGINE
I JUST PURCHASED A 2020 KIA SOUL IN DECEMBER AND IT DOESN'T EVEN HAVE 5,000 MILES ON IT YET. WHEN I WAS DRIVING IN THE CITY AND STOPPED AT A RED LIGHT, THE ENGINE COMPLETELY DIED. I TRIED PUSHING ON THE GAS TO SEE IF IT WOULD GO AND THE CAR WOULD NOT MOVE. ALL THE LIGHTS ON THE DASHBOARD WERE FLASHING. I HAD TO IMMEDIATELY PUT MY HAZARD LIGHTS ON, TURN THE CAR OFF, THEN ALL OF A SUDDEN IT STARTED RUNNING AGAIN. IT WAS SUCH A CRAZY EXPERIENCE. IT'S REALLY SAD THAT I PURCHASED A BRAND NEW CAR AND IT CANNOT EVEN KEEP ME SAFE. KIA NEEDS TO DO A RECALL ON THE ENGINES AND TRANSMISSION. THERE SEEMS TO BE A MAJOR ISSUE WITH THIS. I AM SO SCARED TO DRIVE THIS CAR NOW ON FREEWAYS OR ANYWHERE LONG DISTANCE. AND I'VE ONLY HAD IT FOR 3 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319136March 24, 2020
ENGINE
THE OIL FROM THE ENGINE HAS BEEN DISAPPEARING EVER SINCE THE CAR GOT OVER 100K MILES. IT IS CURRENTLY AT 116K AND HAS ZERO OIL BUT THERE IS NO LEAK AND IT DOESN'T SMELL LIKE IT IS BURNING. THE DEALERSHIP SAYS IT IS NOT COVERED UNDER THE RECALL AND IT WILL COST THOUSANDS TO REPAIR. THIS IS EXACTLY WHAT IS DESCRIBED IN THE RECALL NOTIFICATION I GOT LAST YEAR THOUGH BUT THE DEALERSHIP SAID MY PARTICULAR ENGINE IS NOT COVERED UNDER THIS RECALL EVEN THOUGH IT'S THE 1.6L SPECIFICALLY STATED IN THE RECALL ANNOUNCEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319152March 24, 2020
ENGINE
THE CAR DIED - IT WAS THE CATALYTIC CONVERTER IT WAS REPLACED - THEN SHORTLY AFTER THE ENGINE DIED WHILE DRIVING ON THE HIGHWAY. I HAVE READ THAT THE ENGINE WAS DAMAGED BY THE FAULT WITH THE CATALYTIC CONVERTER - SO DOES THE MAN AT THE GARAGE - KIA JUST LAUGHS AT ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318998March 23, 2020
ENGINE
AFTER HAVING THE CAT CONVERTER REPLACED BEFORE THE RECALL EVER CAME OUT OR EXISTED THE DEALERSHIP NEVER CHANGED THE REPLACED CAT WHICH WAS AS DAMAGED AS THE FIRST ONE BUT THEN HAD THE ECU UPGRADE DONE AT THE SAME MILEAGE AS THE FIRST ON GOING BAD AND NOW BLEW THE ENGINE AND CAUGHT FIRE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11319055March 23, 2020
STEERING
WHILE PARKED OR AT SLOW RATE OF SPEED THE STEERING COLUMN MAKES A CLUNKING SOUND WHEN THE WHEEL IS TURNED EITHER DIRECTION. THE SOUND IS ALSO PRESENT WHILE TRAVELING ON A BUMPY ROAD AT A SLOW RATE OF SPEED. THERE IS PLAY IN THE STEERING WHEEL OR THE STEERING FEELS LOOSE AND THE STEERING WHEEL VIBRATES WHILE TRAVELING ON THE INTERSTATE AT 70MPH (UNKNOWN IF ALL RELATED). I HAVE HAD NEW TIRES RECENTLY PUT ON AND BALANCED AND THOUGHT THE PROBLEM WAS THE NEED FOR NEW TIRES, HOWEVER, THE PROBLEM IS STILL THERE AND HASN'T BEEN DIAGNOSED OR CORRECTED. IT ISN'T AN ALIGNMENT PROBLEM BECAUSE IT HAS BEEN CHECKED AND THE STEERING DOES NOT PULL ANY DDIRECTION.THE SUSPENSION HAS ALSO CHECKED OUT OK AND APPEARS TO BE UNRELATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318957March 22, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING TO WORK FROM LUNCH MY CAR STALLED AND THEN COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD. THE ENGINE LIGHT STARTED FLASHING AND THEN MY CAR STARTED TO MOVE AGAIN BUT IT WAS SLUGGISH AND SLOW. IT WONT GO PAST 45 MILES BEFORE SLOWING ALL THE WAY DOWN. I HAD GOT MY CAR RECALLED THREE DAYS BEFORE, THEY SAID NOTHING WAS WRONG WITH THE ENGINE/TRANSMISSION AT THE TIME OF THE RECALL. NOW THREE DAY LATER MY CARS STUCK IN LIMP MODE SHOWING A P0326 CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318796March 20, 2020
ENGINE
MY 15 YR OLD SON (PERMITTED DRIVER), MY HUSBAND, AND I WERE DRIVING WHEN THE CAR STARTED TO JERK, AND THEN STALLED COMPLETELY IN THE MIDDLE OF TRAFFIC! LUCKILY NOBODY WAS HURT, AND WE WERE ABLE TO GET IT TOWED TO A KIA SERVICE CENTER. I HAVE AN OPEN RECALL SC176. THE DIAGNOSIS FROM KIA FELL UNDER ALL OF THE CRITERIA & SYMPTOMS WITH THE RECALL. THEY FIRST DIAGNOSED IT AS A TIMING VALVE, SENT A QUOTE ORDERED PARTS,THEN CALLED 2 HOURS BEFORE I AM SUPPOSED TO PICK IT UP, AND SAID MY ENGINE NOW NEEDS REPLACED. IT WON'T BE WARRANTED UNDER THE RECALL BECAUSE A "CODE" DID NOT APPEAR. MIND YOU THEY FOUND ALL OF THIS OUT AFTER THEY DID THE ECU UPGRADE WITH THE RECALL. I KNOW NOTHING ABOUT A CODE, BUT FIRST IT WAS MISDIAGNOSED, THEN NOW I NEED A NEW ENGINE, AND THE RECALL IS STILL OPEN FOR MY VIN. NO ENGINE COMPRESSION TEST WAS DONE, AND IT TOOK ME CALLING KIA HEADQUARTERS FOR THEM TO OWN A TECH LINE CASE. I WAS TOLD BY HEADQUARTERS THEY CAN ONLY REQUEST INFO VIA EMAIL, THEN GET A VOICEMAIL SAYING THAT THEY "CALLED" THEM, AND THEY SAID THEY CANNOT GET THE CODE. NOT BUYING IT, AND THIS WAS A SAFETY OCCURRENCE THAT HAPPENED WITH MY SON DRIVING. WAITING ON THE DIAGNOSIS NOW FROM KIA AFTER THE 4TH REQUEST TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318802March 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SLOWED AND STOPPED WITHOUT WARNING. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROADWAY, TURNED OFF AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CATALYTIC CONVERTER OVERHEATED AND DAMAGED THE ENGINE. THE VEHICLE WAS TOWED TO THE WARNER KIA LOCATED AT (501 7TH ST, PARKERSBURG, WV 26101). THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318766March 20, 2020
ELECTRICAL SYSTEM
EVER SINCE I REPLACED ED MY BATTERY 1/30/2020 I AM HAVING INTERMITTENT STARTING ISSUES, I HAVE TAKEN THE CAR TO THE DEALER ON SEVERAL OCCASIONS AND THEY ARE NOT ABLE TO FIND THE ISSUE. ONLINE THERE ARE MANY FORUMS WITH HUNDREDS OF PEOPLE WITH THE SAME ISSUE. KIA DOES NOT ACKNOWLEDGE ANY RECALLS OR ISSUES BUT YET WE ARE ALL DEALING WITH CATS THAT WON'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318693March 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WELL THE FIRST ITEM IS THE DEALERSHIP TOLD ME THERE WAS A RECALL ON THE DRIVER SIDE PANEL DOOR. THE SECOND PROBLEM RIGHT LOW BEAM LIGHT HAS BEEN OUT NOW FOR ALMOST TWO YEARS I HAVE BEEN EVERYWHERE WE HAD SWITCHED BULBS WE HAVE TRACED WIRES EVERYTHING REPLACE THE RELAY STILL CAN I GET THAT TO WORK AND SOMETIMES HE DOES LUNDS HIGHWAY ROAD YOU HIT BUMPS ALL THE LIGHTS COME ON IN CAR IT IS SOME KIND OF ELECTRICAL SHORT IN A CAR SOMEWHERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318748March 19, 2020
ENGINE, POWER TRAIN
I WENT TO START THE VEHICLE UP ON MARCH 2, 2020. I TURNED THE IGNITION, CAR TURNED ON AND STARTED TO VIOLENTLY SHAKE THE ENTIRE VEHICLE. I TURNED IT OFF, CHECK OIL LEVEL (IT'S A NEW VEHICLE AND JUST HAD AN OIL CHANGE) OIL LEVEL WAS GOOD. I TURNED IT ON AGAIN, CAR WENT TO 1.5 RPMS, THEN DIED (0RPMS). I TOOK THE KEY OUT, WAITED A WHILE, AND STARTED IT BACK UP AGAIN. TURNED ON JUST FINE, BUT THIS TIME WITH THE CHECK ENGINE LIGHT ON. HAD KIA ROAD SIDE SERVICE TOW IT THE FOLLOWING MORNING TO HANLEES IN DAVIS. I HAVEN'T BEEN GIVEN MUCH INFORMATION AS TO WHAT WAS WRONG WITH THE CAR. AFTER 2 WEEKS OF THEM TRYING TO FIGURE OUT WHAT WAS GOING ON, I GOT A CALL SAYING THAT KIA HAS AUTHORIZED TO DROP A WHOLE NEW ENGINE IN THE VEHICLE AND MY CAR WOULD BE READY IN A WEEK. I CALLED TODAY, MARCH 19, AND THEY STILL HAVEN'T RECEIVED THE ENGINE, SO I'M STILL WITHOUT A VEHICLE. I AM MOVING ACROSS THE US IN A WEEK FROM NOW, AND HAVE TO CANCEL THE MOVE BECAUSE MY CAR IS STILL NOT READY AND THE DEALERSHIP WILL NOT SHIP MY VEHICLE ONCE IT IS FINISHED. IT HAS BEEN ALMOST A MONTH, AND I'M STUCK IN THIS LEASE FOR ANOTHER 3.5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318629March 18, 2020
ENGINE
I WAS WITH ON THE HIGHWAY AND NOTICED A NOISE THAT I HADN'T HEARD BEFORE. I WAS ABOUT 40 MILES FROM HOME SO I HEADED TOWARDS HOME AND AS 8 WAS DRIVING DOWN THE HIGHWAY, THE NOISE WAS GRADUALLY GETTING LOUDER, I HAD NO IDEA WHAT IT WAS, NOT ONE WARNING LIGHT CAME ON. SUDDENLY WHILE GOING JUST OVER 60MPH, MY CAR STALLED, WOULD NOT RESTART. WHILE CARS ZOOMED PAST ME GOING FASTER THAN I. I MADE MY WAY TO THE SIDE OF THE ROAD, LUCKILY AVOIDING GETTING HIT. STILL NO LIGHTS HAD COME ON UNTIL IT STALLED COMPLETELY. I WAS THANKFUL BUT SHOCKED TO HEAR THE NEXT DAY FROM MY MECHANIC THAT A ROD HAD COME BROKE LOOSE IN MY CAR AND BROKE THROUGH THE ENGINE. THAT I HAD A CAR THAT NEEDED A $6000+ NEW ENGINE AND THAT ENGINE REPLACEMENTS FOR THIS CAR MODEL AND YEAR ARE VERY HARD TO COME BY. I AM DISGUSTED.. I WILL NEVER BUY A KIA AGAIN IN MY LIFE. I CALLED KIA AND ASKED THEM HOW COULD MY CAR GET THIS BAD WITHOUT ANY WARNING LIGHTS? THEY SAID THEY WEREN'T SURE, IT SHOULD HAVE. THAT CERTAINLY DOESN'T HELP ME. I HAVE A 6 YEAR OLD CAR THAT IS ALMOST WORTHLESS. I STILL NEED TO FINISH PAYING IT OFF. RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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