Kia Soul Complaints

5,626 consumer complaints on file.

#11321712April 20, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING MY VEHICLE, THERE WAS A KNOCK SOUND UNDER MY HOOD. THE VEHICLE STARTED TO SLOW DOWN AND STARTED TO SMOKE. I PULLED THE VEHICLE OVER AND CUT THE ENGINE. I THEN TRIED TO RESTART THE VEHICLE AND IT DID NOT RESPOND. I THEN HAD THE VEHICLE TOWED TO THE NEAREST REPAIR SHOP, WHERE THEY TOLD ME THAT THE ROD HAD PIERCED THROUGH THE ENGINE BLOCK CAUSING ALL OF THE OIL TO LEAK FROM THE ENGINE AND BREAKING THE STARTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321736April 20, 2020
ENGINE
HIGH EXHAUST GAS TEMPERATURES LED TO DAMAGE TO THE CATALYTIC CONVERTER,ALLOWING ENGINE OIL TO ESCAPE DAMAGING VALVE GASKET, SPARK PLUGS, IGNITION COILS AND HEAD GASKET. ALSO 2 VALVES WERE BENT.THIS DAMAGE OCCURRED WHILE DRIVING ON THE I-95 EXPRESSWAY IN JACKSONVILLE, FL. VEHICLE WENT INTO LIMP MODE WHILE GOING 55 MILES PER HOUR. IT HAD TO BE TOWED TO A LOCAL REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321536April 19, 2020
ENGINE
I WAS DRIVING HOME FROM WORK. VEHICLE STARTED NORMAL IN PARKING LOT. ONCE ON ROAD I STARTED TO GO UP A HILL. VEHICLE STARTED LOSING POWER. OBDII READER STATED P0304 CYLINDER 4 MISFIRE DETECTED AND P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD (BANK 1). I WAS ABLE TO GET MY VEHICLE TO A SAFE LOCATION. HOWEVER, DURING THAT I AGAIN LOST ALL POWER GOING UP SMALL HILL. THIS ALL OCCURRED IN WAYNESBURG, PA ALL POWER ISSUES OCCURRED ON A MAIN ROUTE AND SECONDARY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321378April 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE VEHICLE FAILED TO EXCEED 15 MPH, WITH A KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT STATED THAT THERE WAS ALSO A BURNING ODOR OUTSIDE THE VEHICLE. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED DID A SELF CODE READING WHICH RETRIEVED A DTC FAULT CODE: P0420 FOR A FAILING CONVERTER. THE CONTACT HAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), HOWEVER A FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MENTOR KIA (9090 MENTOR AVE, MENTOR, OH 44060) WHERE A FAILURE COULD NOT BE DUPLICATED OR FAILURE CODE DIAGNOSED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE CONTACT ALSO STATED THAT THE VEHICLE LOSS TWO AND HALF QUARTS OF OIL EVERY TIME THE OIL WAS CHANGED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,271.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321424April 17, 2020
ENGINE
DRIVING LONG DISTANCE MY CAR LOST POWER WOULD NOT ACCELERATE SHUDDERED CAR IS SMOKING LOSING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321315April 16, 2020
SERVICE BRAKES
THIS IS AN ELECTRIC KIA SOUL. I DROVE THE CAR INTO THE GARAGE. PUT IT IN PARK AND TURNED THE CAR OFF. I NORMALLY PUT THE PARKING BRAKE ON. I OPENED THE CHARGING DOOR BUT DID NOT PLUG IT IN IMMEDIATELY. I TOOK GROCERIES INTO THE HOUSE AND RETURNED FOR MORE. AS I WALKED BACK INTO THE GARAGE IT LOOKED LIKE THE CAR LURCHED BACKWARD. IT MOVED 2 FEET BACK AND WOULD HAVE HIT THE GARAGE DOOR IF IT WAS CLOSED. MAYBE IT ROLLED AND THEN CAUGHT ITSELF AND LOOKED LIKE IT LURCHED BACKWARD. THE GARAGE IS A NEARLY LEVEL CONCRETE SURFACE. I GOT BACK IN THE CAR. IT WAS IN PARK. I TURNED ON THE CAR TO MOVE IT FORWARD BUT BEFORE I DID, I CHECKED TO SEE IF THE PARKING BRAKE WAS ON. IT WAS NOT. I MAY HAVE FORGOTTEN TO PLACE IT ON WHEN I PULLED INTO THE GARAGE. I COULD NOT RECALL EXACTLY BUT I ALWAYS PUT THE PARKING BRAKE ON EVERY TIME I PARK THE CAR. THIS WAS SCARY BECAUSE IT ROLLED/LURCHED AT LEAST 2 FEET BACKWARD. I DID NOT SEE ANY ERROR/ALERT LIGHTS THAT THERE WAS A PROBLEM. I HAVE OWNED THE CAR ALMOST 2 YEARS AND PURCHASED A CERTIFIED PRE-OWNED CAR FROM AN AUTHORIZED KIA DEALER WITH AN EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321215April 15, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THE PASSENGER SIDE SEAT BELT FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO REGAL KIA (1025 BARTOW RD, LAKELAND, FL 33801) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,655.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321145April 14, 2020
ENGINE
WAS DRIVING AROUND 75MPH ON INTERSTATE WHEN ENGINE STARTED KNOCKING AND SMOKING. ENGINE LOCKED UP BUT WAS ABLE TO COAST OFF INTERSTATE. UPON FURTHER REVIEW BY MY SELF AND A MECHANIC. WE NOTICED NO OIL IN CAR IT WAS ONLY 75MILES OVER FOR A CHANGE. WORST PART IS THAT CAR WAS JUST ABOUT PAID OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321019April 13, 2020
ENGINE, POWER TRAIN
MY KIA SOUL IS BURNING OIL EVERY 1,000 EXCESSIVELY. KIA SAYS IT ISN'T BURNING THAT MUCH. MY DEALER THINKS IT IS. MY CAR HAD THE OIL LIGHT COME ON IN DECEMBER. RECEIVED AN OIL CHANGE. FEBRUARY COMES TO START MY CONSUMPTION TESTS. MY DIPSTICK READS LOW LEVEL. I STARTED 3 TESTS AND THEY ALL 3 CAME UP WITH DIFFERENT READINGS BUT BURNING OIL AT A RAPID RATE.I DID TESTING EACH 1,000 MILES. THE 2ND TEST MY CAR BURNT A QUART. I DO THINK MY CAR IS BURNING AT A RAPID RATE. IT IS A 2014 KIA SOUL WITH 94,000 MILES. I BOUGHT BRAND NEW, ONLY OWNER IS ME FROM MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320933April 13, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A HOLE IN THE ENGINE BLOCK. THE CONTACT REACHED OUT TO THE THIRD-PARTY WARRANTY COMPANY AND WAS INFORMED THAT THE VEHICLE WAS OVER 100,000 MILES AND NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. ALLENTOWN KIA (2350 LEHIGH ST, ALLENTOWN, PA 18103 610-228-2727) AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320642April 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A CONNECTING ROD FAILURE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO WILLIAMS KIA OF ELMIRA LOCATED AT (951 COUNTY RD 64, ELMIRA, NY 64903), AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,341.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320709April 9, 2020
ENGINE
WHEN I TURNED MY CAR ON IT HEARD A KNOCKING COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320710April 9, 2020
STEERING, SUSPENSION
KIA SOUL 2013 JUST BOUGHT THROUGH DEALER MARCH 13 2020, AND IT MAKES A CLUNKING NOISE IN THE FRONT END WHENEVER IT'S DRIVEN AND I HAVE KIDS IN THIS CAR SO IF THIS IS AN ISSUE WITH KIAS SOMETHING NEEDS TO BE DONE ! MAKES NOISE WHEN DRIVING AT ANY SPEED, TURNING AND VERY LOUD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320711April 9, 2020
ENGINE, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
AS I WAS DRIVING DOWN THE HIGHWAY, "55 MPH" SPEED LIMIT WAS 60 MPH MY ACCELERATION WENT OUT ON MY CAR AND I COULDN'T GO ANY FASTER THEN 20/25MPH. MY CAR STARTED TO SOUND LIKE A WEED EATER AND I NEVER GOT A SINGLE LIGHT FOR SOMETHING BEING WRONG. AS I PULLED OVER TO THE SIDE OF THE ROAD MY CARS ENGINE STARTED TO MAKE A KNOCKING SOUND. I HAD IT TOWED TO A SHOP CLOSE TO WERE I LIVE AND THEY TOLD ME THAT THE ENGINE HAD PIECES OF METAL FLAKES IN IT AND THAT IT WAS LOCKED. THEY ALSO SAID THAT IT WAS 3.5 QUARTS LOW OF OIL BUT I JUST HAD THE OIL CHANGE AND HAD ABOUT 3,500 MILES LEFT BEFORE I NEEDED MY NEXT OIL CHANGE. I'M WRITING ON HERE BECAUSE I CALLED KIA AND THEY TOLD ME THAT MY 2.0 ENGINE DIDN'T HAVE A RECALL ON IT, BUT AS I RESEARCH I CONTINUE TO FIND MANY PEOPLE WHO HAVE A 2.0 ENGINE HAVING THE SAME ISSUE OF THE RECALL ON THE 1.6 ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320391April 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL WHILE DRIVING A LOUD NOISE HAD OCCURRED SMOKE AND EXHAUST FUMES WERE PRESENT THE OWNER WAS CONCERN THE VEHICLE WOULD STALL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH A LOUD SOUND WAS HEARD COMING FROM UNDER THE VEHICLE BEFORE SMOKE AND EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. THE VEHICLE WAS DRIVEN TO THE HOME AND PARKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ROPER KIA (320 HODGON RD, JOPLIN MO) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA RECALL CAMPAIGN NUMBER: 17V120000 (ENGINE, ENGINE COOLING). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11320349April 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SEVERAL DAYS PRIOR THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE WHILE THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO KIA OF CARSON (22020 RECREATION RD, CARSON, CA 90745), WHERE THE VEHICLE WAS DIAGNOSED WITH SEVERAL UNKNOWN ISSUES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320360April 6, 2020
ENGINE
MILEAGE 75,000 AND THE ENGINE THREW A ROD THROUGH THE BOTTOM OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. I PURCHASED THE CAR WITH ABOUT 22,000 MILES. I'VE DRIVEN THE CAR LESS THAN 2 YEARS AND HAVE PUT ABOUT 50,000 MILES ON IT. I HAVE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURER SPECIFICATIONS WITH REGULAR OIL CHANGES EVERY 5000 MILES. I HAVE NEVER HAD THE CHECK ENGINE OR OIL LIGHTS COME ON SINCE I'VE OWNED THE VEHICLE. WHILE DRIVING ON THE INTERSTATE ABOUT 80 MPH WITH THE CRUISE CONTROL ON, THE CAR STRUGGLED AND FELT LIKE IT WAS GOING TO STALL OUT, LIKE IT WASN'T GETTING GAS OR THE ALTERNATOR WAS FAILING. THE CHECK ENGINE AND OIL LIGHT CAME ON AND SMOKE WAS BILLOWING FROM UNDER THE HOOD. I HAD TO DRIVE FOR ABOUT HALF A MILE OR SO TO THE NEAREST EMERGENCY PULL OFF AND TURNED OFF THE CAR. WHEN I WAS FINALLY BRAVE ENOUGH TO POP THE HOOD, THERE WAS OIL SPRAYED ALL OVER THE ENGINE BAY, A SMALL PUDDLE ON THE GROUND, AND NO OIL IN THE ENGINE. I HAD IT TOWED TO MY LOCAL GARAGE AND WAS TOLD THAT THE ENGINE BLEW THE CONNECTOR ROD OUT OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. MY VEHICLE HAS NOT BEEN RECALLED FOR THIS ISSUE BUT THERE HAS BEEN A RECALL ON 2012-16 KIA SOUL FOR THE EXACT SAME PROBLEM. IT CANNOT BE A COINCIDENCE THAT MY VEHICLE HAS THIS PROBLEM AS WELL. MY LOCAL KIA DEALERSHIP HAS SAID I CAN BRING IT IN, PAY THE $100 DIAGNOSTICS FEE, AND THEY'LL DECIDE IF IT CAN BE COVERED SINCE THE WARRANTY HAS LAPSED. SINCE I AM THE SECOND OWNER, I DO NOT HAVE THE 100,000 MILE 10 YEAR WARRANTY. THE WARRANTY IS REDUCED TO 3 YEARS 60,000 FROM THE ORIGINAL (FIRST OWNER) PURCHASE DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320237April 5, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
MY AUTO START IS DEFECTIVE. IT COMES ON WHEN IT WANTS TO AND IT TURNS OFF WHEN IT WANTS TO. THE MANUAL CLEARLY STATES THIS IS DEFECTIVE BUT KIA SENT ME HOME SAYING THEY COULD NOT REPLICATE THE PROBLEM. ALTHOUGH WHEN I LEFT THEIR SERVICE AREA, WITHIN 1 MILE IT WAS DOING IT AGAIN. THIS ALSO CAUSES A DELAY ON THE RESTART. THE ENGINE IS HESITANT TO START WHEN IT DOES WORK. THIS ALL STARTED OCCURRING AT 21,632 MILES AFTER MY TRANSMISSION WAS REPLACED. THE BREAKS ALSO NOW GRIND OR SOMETHING GRINDS NEAR THE WHEELS WHICH KIA WAS NOT ABLE TO REPLICATE EITHER. IT IS GOING BACK IN THIS WEEK AT 25,502 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320135April 3, 2020
ENGINE
KNOCKING SOUND COMING FROM ENGINE WHILE VEHICLE STATIONARY. DIAGNOSIS POINTS TO DAMAGED PISTON ROD. OIL LEVEL CHECKED FOUND LOW DESPITE APPROPRIATE LEVELS WHEN CHECKED 1500 MILES PRIOR. POSSIBLE CAUSE DUE TO OVERHEATING EMISSIONS SIMILAR IF NOT DIRECTLY RELATED TO THAT OF RECALL #SC176.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320141April 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE HER BOYFRIEND WAS DRIVING 60 MPH, THE VEHICLE SHUDDERED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. A MONTH AFTER THE INITIAL FAILURE, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEAD GASKET AND VALVES WERE REPLACED. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE ENGINE CEASED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO CHANTZ SCOTT KIA (929 E STONE DR, KINGSPORT, TN 37660), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,534. *LN*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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