Kia Sorento Complaints

10,397 consumer complaints on file.

#10243170September 23, 2008
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING AT ANY SPEED, THE BRAKES SQUEAK WHEN THE PEDAL IS DEPRESSED. THE SQUEAKING SOUND IS GRADUALLY BECOMING LOUDER. THE VEHICLE HAS BEEN TAKEN TO THE DEALER FOR THIS ISSUE FOUR OR FIVE TIMES, BUT THEY CANNOT FIND ANY FAILURES. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE DOES NOT MOVE WHEN THE ACCELERATOR PEDAL IS DEPRESSED. THE TIRES JUST SPIN AND THEN THE VEHICLE FINALLY MOVES. THE CONTACT IS AFRAID THAT THE VEHICLE WILL BE REAR ENDED. THE FAILURE MILEAGE WAS 1,620. UPDATED 10/20/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242311September 15, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING BETWEEN 35-40 MPH, THE MOTOR IN THE COOLING FAN FAILED. THE MOTOR WAS ATTEMPTING TO TURN OVER; HOWEVER, IT COULD NOT BECAUSE THE FUSE IN THE FUSE BOX DID NOT BLOW OUT AS IT SHOULD. THE WIRE FROM THE TERMINAL BLOCKER MELTED INTO THE FUSE BOX. THIS CAUSED THE WIRES TO BURN AND THE PASSENGER COMPARTMENT BECAME ENGULFED IN SMOKE. THE VEHICLE WAS DRIVEN HOME AND DID NOT CATCH ON FIRE. THE VEHICLE HAS TWO SAFETY FEATURES, ONE IN THE TERMINAL BLOCK AND THE OTHER IN THE FUSE BOX, BUT THEY DID NOT WORK. THE CONTACT CALLED KIA AND WAS INFORMED THAT THE WARRANTY ENDED AT 60,000 MILES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10241464September 9, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 KIA SORENTO. WHILE PLACING FUEL INTO THE VEHICLE, THE FUEL SPEWED BACK OUT FROM THE GAS PUMP. THE CONTACT STATED THAT IT WOULD TAKE TEN MINUTES TO PLACE $20 WORTH OF GAS INTO THE VEHICLE. HE HAD TO PLACE SMALL QUANTITIES OF FUEL INTO THE VEHICLE AT A TIME TO PREVENT IT FROM SPEWING BACK OUT. AN INDEPENDENT MECHANIC REPLACED THE FUEL TANK PRESSURE RELIEF VALVE AT THE COST OF $191; HOWEVER, THE FAILURE PERSISTS. THE MANUFACTURER WAS UNABLE TO PROVIDE ANY ASSISTANCE . THE FAILURE MILEAGE WAS 82,000 AND CURRENT MILEAGE WAS 85,000. UPDATED 10/16/08 *BF UPDATED 10/20/08.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240510September 1, 2008
ENGINE AND ENGINE COOLING
I PURCHASED MY CAR THREW A LOCAL DEALERSHIP AAP. 8 MO. AGO IT HAD 27,000 AT THE TIME OF PURCHASE. ON 8-4-08 THE VEHICLE HAD 34,000 MILES. I WAS DRIVING AT A SPEED OF APP.40 MI. AN HOUR WHEN THE CAR STARTED SMOKING FROM THE ENGINE THE SMOKE GOT THICKER . I QUICKLY PULLED OVER INTO A SMALL PARKING LOT SHUT OFF THE CAR + JUMPED OUT OF THE CAR WITH MY SON. IN A MATTER OF SECONDS THE CAR WAS IN FLAMES. AFTER THAT THERE WAS A HOSE THAT FELL DOWN UNDER THE CAR + WAS SHOOTING FLAMES FROM THAT TOO. THE FIRE DEPARTMENT CAME + PUT IT OUT. THE DASH WAS CAVED IN .THE CAR WAS TOTALED. I REPORTED THIS TO THE DEALERSHIP + KIA CORPORATION. THEY LISTENED TO MY COMPLAINT WITH NO RESULT AND WOULD NOT TAKE ANY RESPONSIBILITY FOR. IT . BUYERS BEWARE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10240311August 30, 2008
AIR BAGS:FRONTAL
I LEASE A 07 KIA SORENTO WITH 8700 MILES ON IT. THE PROBLEM THAT I CAN'T GET RESOLVED THROUGH THE DEALER OR WITH KIA'S CUSTOMER SERVICE IS THE PASSENGER AIRBAG DOESN'T ALWAYS WORK. THEY SAY WE LIKE TO COMPLAIN, BUT I DON'T WANT TO TAKE A CHANCE OF BEING IN AN ACCIDENT AND HOPE THE AIRBAG WILL DEPLOY. THIS IS A VERY BIG SAFETY ISSUE! THE 1ST TIME MY HUSBAND (WHO HAS WORKED AS A MECHANIC FOR 15 YEARS) TOOK IT TO THE DEALER HE WAS TOLD WE WEREN'T THE ONLY ONE COMPLAINING BUT AS SOON AS THE SEAT SOFTENED UP IT WOULD START TO WORK. 10 MONTHS LATER IT STILL ISN'T WORKING. THE SECOND TIME WE TOOK IT BACK THEY SAID THERE WASN'T ANYTHING WRONG WITH IT. THE SERVICE REPORT SAYS THE SWITCH IS "FICKLE" BUT THEY DON'T CALL THAT A MALFUNCTION. HOW DO I KNOW THE AIRBAG WILL DEPLOY IF THE LIGHT SAYS IT IS TURNED OFF? THEY SAID WE NEED TO MOVE AROUND IN THE SEAT BY BOUNCING ON IT, SITTING BACK IN THE SEAT MORE, MOVE THE SEAT FORWARD OR BACKWARDS TO FIND THE RIGHT SPOT FOR THE AIRBAG TO WORK. I SHOULDN'T HAVE TO AND IT DOESN'T MAKE A DIFFERENCE ANYHOW! THE 3RD TIME WAS TO A DIFFERENT DEALER BECAUSE THE CAR BECAME INOPERABLE DUE TO A MAJOR ELECTRONIC PROBLEM AND HAD TO BE TOWED. THEY HAD MY CAR FOR ALMOST 2 WEEKS AND SAID THEY FOUND SOME CODES AND REPLACED THE SWITCH. IT STILL ISN'T WORKING. I WAS GOING DOWN INTERSTATE WITH MY 160 LB SON AND AN HOUR INTO THE TRIP WE NOTICED THE AIRBAG SWITCH SAID AIRBAG TURNED OFF. I HAD TO PULL OVER TURN THE CAR OFF, HAVE HIM GET OUT, TURN THE CAR BACK ON, HAVE HIM GET BACK IN, BEFORE THE AIRBAG WOULD TURN ON. I WAS IN THE CITY FOR AN APPT. THIS WEEK AND BEFORE I LEFT THE HOSPITAL PARKING LOT, THE AIRBAG SWITCH TURNED TO OFF. WE HAD TO SHUT THE CAR OFF, AND RESTART IT. THE SWITCH WOULD SAY AIRBAG TURNED ON, DRIVE 15 FEET, AND NOW SAYS OFF. TURN CAR OFF, GET OUT, RESTART CAR, GET IN AIRBAG ON, DRIVE 20 FT, AIRBAG OFF. WE DO THIS 3 OR 4 TIMES BEFORE SWITCH SAYS AIRBAG ON AND STAYS ON. CAN YOU PUT PRESSURE ON THEM TO HELP US OUT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240045August 28, 2008
EXTERIOR LIGHTING
THIS IS MY SECOND COMPLAINT ON THIS ISSUE. I CURRENTLY HAVE NO WORKING HEADLIGHTS ON MY 2005 KIA SORENTO, AGAIN. THE LIGHT BULBS GO OUT EVERY THREE TO SIX MONTHS. THE RIGHT REAR BRAKE LIGHT JUST WENT OUT AS WELL. I KEEP HAVING TO DRIVE WITH MY HIGH BEAMS ON BECAUSE I KEEP LOSING ONE OR BOTH OF MY HEADLIGHTS. THIS WILL BE THE 5TH TIME I REPLACE THE BULBS IN A YEAR'S TIME. KIA TELLS ME THERE IS NO PROBLEM AND THAT THEY WILL CHARGE ME $48 PER BULB TO CHANGE THEM AND GUARANTEE THEM FOR A 12 MONTH PERIOD. I SEE ALOT OF SIMILAR COMPLAINTS ONLINE FOR THIS SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239898August 27, 2008
POWER TRAIN:MANUAL TRANSMISSION, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I HAVE TAKEN THIS VEHICLE TO THE PURCHASING DEALER 7 TIMES FOR MULTIPLE ISSUES INCLUDING TRANSMISSION OR TORQUE CONVERTER DIFFICULTY SWITCHING GEARS, THE MAIN WIRING HARNESS FELL DOWN INTO THE DASH, POOR BRAKING PERFORMANCE. THE MAJOR ISSUE HAS BEEN THE RANDOM, BUT DAILY ESC OFF LIGHT COMING ON AND OFF. THE DEALER SEEMS EITHER UNWILLING OR INCAPABLE OF CORRECTING THIS ISSUE. I HAVE FILED A CUSTOMER SERVICE REQUEST WE KIA TWO WEEKS AGO, RANDY EXT 45295 KIA CUSTOMER SERVICE ASSURED ME HE WOULD 'GET BACK TO ME' IN TWO BUSINESS DAYS. TODAY IS THE SEVENTH BUSINESS DAY AND NO REPLY. IT'S MY OPINION THAT THE ESC ISSUE, WIRING HARNESS, AND POOR BRAKING ARE ISSUES THAT SHOULD BE ADDRESS IN VIA RECALL SINCE KIA CUSTOMER SERVICE AND WARRANTY COMMITMENT ARE MEANING LESS TO KIA CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239697August 25, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE COOLANT LEAKING. CAR PARKED IN GARAGE AT 66,000 MILES. WON'T HOLD COOLANT IS LEAKING AT HEATED COIL. I HAVE TAKEN THIS KIA TO THE DEALERSHIP AND HAVE NOT RECEIVED THE SOURCE OF THE PROBLEM YET. I SAW AND READ THE MANY COMPLAINTS AND SIMILAR PROBLEM WITH THE KIA SORENTO COOLING SYSTEM. THAT IS WHY I AM ENTERING ANOTHER COMPLAINT TO HELP GET SOMETHING DONE. WITH EVERY VEHICLE THERE WILL BE PROBLEMS. HOWEVER, THIS SORENTO SEEMS TO HAVE A TON OF ENGINE COOLANT PROBLEMS. THE ONLY RECALL I HAVE ON THIS 2003 KIA SORENTO IS A FUEL ASSEMBLY ISSUE. I WOULD LOVE TO RECEIVE A LIST OF ANY AND ALL RECALLS. HOPEFULLY ADD THE ENGINE COOLING SYSTEM TO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239032August 20, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING 35 MPH, THE FRONT HEADLIGHTS SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE LIGHT BULBS NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 58,469 AND FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238300August 14, 2008
VISIBILITY, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, POWER TRAIN, STRUCTURE:BODY
MY SISTER PURCHASED THIS VEHICLE NEW AND HAS HAD NOTHING BUT PROBLEMS WITH IT AND PROBLEMS WITH DEALERSHIP/KIA HONORING THEIR 10 YEAR/100,000 MILE WARRANTY. SHE PURCHASED THIS VEHICLE BELIEVING SHE WOULD BE DRIVING A QUALITY VEHICLE (ADVERTISING 10 YEAR/100,000 MILE WARRANTY SHE ASSUMED IT MUST BE OF HIGH QUALITY BECAUSE WHO WOULD OFFER THAT KIND OF WARRANTY IF IT WAS JUNK....WRONG!) SHE HAS HAD NOTHING BUT STRESS, FINANCIAL EXPENSE, LOST WORK TIME, AND A BATTLE OF HER LIFE TRYING TO SEEK CONSUMER JUSTICE...DEALERSHIP, KIA MOTORS, LEMON LAW REQUIRES A PART TO FAIL FOUR TIMES, ATTORNEY GENERALS OFFICE, CONCILIATION COURT, WRITING TO RUUKIVINA, OBERSTAR, AND MOST RECENTLY AMY KLOBUCHAR...ALL FAILED. NO ONE HAS SAID THAT THEY WILL INVESTIGATE KIA AND PROTECT THE CONSUMERS FROM THIS FRAUDULENT AUTOMOBILE MANUFACTURER. WHY? THE PROBLEMS SHE HAS HAD WITH HER VEHICLE CONSIST OF RUST ON THE TAILGATE AND REAR DOORS JUST A FEW MONTHS AFTER PURCHASING, ALL KINDS OF ELECTRICAL PROBLEMS FROM HEADLIGHTS AND TAIL LIGHTS BURNING OUT NUMEROUS TIMES, THE DIGITAL DASH FOR RADIO AND HEATER GOING BLACK, THE HEATER NOT WORK, A RELAY SWITCH FOR FAN FAILED, FOAM BETWEEN WINDSHIELD AND FRAME COMING OUT TAPPING ON THE WINDOW, A PROBLEM WITH THE COOLANT RESERVOIR, THE REAR DRIVESHAFT FAILED, THE TRANSMISSION HAD TO BE REPLACED AND MOST RECENTLY THE TRANSFER CASE. SAFETY ISSUES AND CONCERNS WOULD BE WITH TAIL LIGHTS AND HEADLIGHTS BURNING OUT PREMATURELY AND FREQUENTLY AND THE CRANKSHAFT BOLT BROKE CAUSING TO LOOSE ALL ABILITY TO STEER THE VEHICLE. THERE ARE PROBABLY OTHER PROBLEMS SHE HAS HAD WITH THE VEHICLE BUT I DO NOT RECALL AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237896August 12, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT ANTIFREEZE WAS LEAKING FROM THE TANK ASSEMBLY RESERVOIR. THERE WERE NO WARNING INDICATORS PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY REPLACED THE TANK ASSEMBLY. THE FAILURE AND CURRENT MILEAGES WERE 77,600. UPDATED 09/15/08 *BF THE CONSUMER STATED THE ENGINE COOLANT STORAGE TANK WAS MADE OUT OF PLASTIC. UPDATED 09/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237210August 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT THIS 2007 SORENTO OCTOBER 10, 2007. TRANSMISSION WAS MESSED UP FROM THE START. I HAVE POSTED EARLIER ABOUT MY PROBLEMS (ODI ID NUMBER : 10222227). SOME OF MY PROBLEMS WERE FIXED. THE PROBLEM WITH THE UP-SHIFTING AND DOWN-SHIFTING AT THE SAME TIME WERE FIXED. BUT I STILL HAVE TO MUCH PLAY IN DRIVE-LINE WHEN SHIFTING FROM FORWARD TO REVERSE. AND THAT PLAY COMES IN TO EFFECT WHEN OTHER SHIFTS HAPPEN. WHEN GOING DOWN A HILL AND THE ENGINE AND TRANSMISSION CATCH UP WITH EACH OTHER, I CAN FEEL THE KER-KLUNK OR SHUTTER WHEN THEY DO. AND ALSO AT TIMES I FEEL THE SAME THING WHEN THE CAR GET ALMOST TO THE TOP OF A HILL AND IT'S TIME FOR THE TRANSMISSION TO UP-SHIFT, I FEEL THAT SAME SHUTTER. I TOOK IT BACK TO THE DEALERSHIP FOR THOSE PROBLEMS A WEEK OR SO AGO AND THEY HAD MY CAR FOR 9 DAYS. NOW THE CAR DOES A HARD SHIFT INTO ALMOST EVERY GEAR. STARTED WITH FEELING THE HARD SHIFT INTO THE FIRST 2 GEARS AND NOW FEEL IT EVEN IN 5TH GEAR. THESE TRANSMISSION PROBLEM HAVE BEEN GOING ON SINCE OCTOBER 10, 2007. PLUS AS POSTED BEFORE, THE SPORT-A-MATIC PORTION OF THE TRANSMISSION IS STILL SCREWED UP. WHEN TRAVELING AT 65 MILES AN HOUR AND MOVING SHIFTER FROM LEFT TO RIGHT INTO SPORT-A-MATIC POSITION, THE TRANSMISSION AUTOMATICALLY DROPS TO 4TH GEAR. I'VE DROVE 3 OTHER MODELS OF THERE CARS AND NONE OF THEM DO THIS. THEY STAY IN THE GEAR THAT THEY WERE IN ON THE LEFT SIDE. THIS TYPE OF TRANSMISSION ARE REAL POPULAR NOW. I'VE CHECKED WITH ANYBODY I KNOW WITH THAT TYPE OF TRANSMISSION AND THERE'S ALL WORK PROPERLY. KIA TELLS ME SINCE THAT YEAR, THAT MODEL DOES THAT, THAT I HAVE TO LIVE WITH IT. ALSO THE CAR HAS A SLIGHT VIBRATION AT TIMES AT HIGHER SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236722August 2, 2008
AIR BAGS:FRONTAL
JUST PURCHASED A BRAND NEW 2008 KIA SORENTO. THE PASSENGER SIDE AIR BAG ONLY ACTIVATES 50% OF THE TIME WHEN A PASSENGER IS IN THE SEAT. TOOK VEHICLE TO DEALER AND DEALER COULD NOT REPLICATE THE PROBLEM. RETURNED VEHICLE TO DEALER A 2ND TIME WITH A PASSENGER SEATED IN THE SEAT AND THE AIR BAG WAS NOT ACTIVATED. THE SERVICE MANAGER ACTUALLY WITNESSED A 150LB PASSENGER PROPERLY SEATED IN THE SEAT AND THE AIR BAG WAS NOT ACTIVATED. THEY KEPT THE VEHICLE 5 ADDITIONAL DAYS. THEY RAN DIAGNOSTICS AND CONTACTED KIA. KIA WOULD NOT AUTHORIZE A REPAIR SINCE ALL THE DIAGNOSTICS PASSED EVEN THOUGH THE SERVICE MANAGER PERSONALLY WITNESSED IT NOT WORKING. THE DEALER STATES THAT KIA REFUSES TO ACKNOWLEDGE A KNOWN PROBLEM WITH THE PASSENGER SEAT AIR BAG SENSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236387July 30, 2008
ENGINE AND ENGINE COOLING
CAR STALLS WHILE DRIVING WITHOUT ANY WARNING. IT HAS STALLED IN INTERSECTIONS AND JUST RIDING DOWN THE ROAD. WHEN THE VEHICLE STALLS IT JUST CUTS OFF AND MY STEERING WHEEL LOCKS UP AND YOU HAVE NO TIME TO PULL OVER. ALMOST REAR ENDED 3 TIMES IN A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236204July 29, 2008
ENGINE AND ENGINE COOLING
ENGINE LIGHT CAME ON BACK IN FEBRUARY AND HAD IT TO TWO DIFFERENT MECHANIC SHOPS WHICH REPLACED SPARK PLUGS AND ONE COIL PACK. ENGINE LIGHT STILL ON SO I TOOK TO KIA DEALER AND THEY REPLACED SPARK PLUGS WITH PLATNIUM ONES AND REPLACED OTHER 2 COIL PACKS. VEHICLE HAS BEEN BACK TO DEALER SEVERAL TIMES FOR THE PAST SEVERAL MONTHS FOR CHECK ENGINE LIGHT REPLACING INTAKE MANIFOLD DUE TO RECALL BUT LIGHT CAME BACK ON AND THEY HAVE HAD MY VEHICLE MOST RECENTLY FOR THE PAST 4 WEEKS. I WENT TO PICK IT UP YESTERDAY AS THEY SAID THEY HAD TO REPLACE THE CYLINDER HEADS WITH RECONDITIONED ONES AND ALL GASKETS AND SEALS. AS I STARTED TO LEAVE THE DEALERSHIP LIGHT CAME BACK ON AND VEHICLE IS THERE AGAIN. OBVIOUSLY MECHANICS AT DEALERS DON'T KNOW WHAT'S CAUSING THESE PROBLEMS AND CANNOT FIX THEM. I FEEL THAT KIA SHOULD BUY EVERYONE OUT OF THEIR SORENTOS PLUS GIVE THEM THE VALUE OF THE VEHICLE (WITHOUT DEDUCTING FOR PROBLEMS) PLUS A 15% COMPENSATION FOR PUTTING THE CUSTOMERS THROUGH THIS OR MAYBE PUT A BRAND NEW ENGINE IN VEHICLE. A NEW ENGINE OR REMANUFACTURED ENGINE WAS REPLACED IN THIS VEHICLE BACK IN AUGUST, 2006. I ORIGINALLY PUT MY DATE DOWN AS MARCH, BUT LOOKING BACK, THIS HAS BEEN GOING ON SINCE FEBRUARY!! THIS IS THE SECOND COMPLAINT I AM FILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235755July 25, 2008
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:MECHANICAL
I PURCHASED A 2004 KIA SORENTO IN JULY 2004, HAD A FEW PROBLEMS SUCH AS BRAKES WEARING OUT TOO SOON AND THINGS LIKE THAT BUT THE DEALERSHIP WAS GREAT TO MAKE THE REPAIRS AT NO COST. ON MAY 13, 2008 WHILE SITTING OUT A STOP SIGN IN MY NEIGHBORHOOD THE ENGINE BEGAN MAKING A VERY LOUD BANGING NOISE AND THEN STALLED. THE CHECK ENGINE LIGHT CAME ON AND MY IMMEDIATE FEAR WAS THE ENGINE HAD BLOWN. I KNEW THE OIL AND PREVENTIVE MAINTENANCE SERVICE WORK HAD JUST PERFORMED AND NOW THE SERENTO HAD 61K MILES ON IT. I HAD A WRECKER TRUCK TOW THE SERENTO TO THE BAYWAY KIA DEALERSHIP (HOUSTON) WHICH IS WHERE I HAD SERVICE WORK DONE BEFORE. THE NICE SERVICE MANAGER NAMED "JOE' HAD THE ENGINE INSPECTED AND FOUND THE ENGINE FAILED BECAUSE OF A ITEM FALLING OFF THE FUEL INJECTOR INTO A CYLINDER, THUS BLOWING THE ENGINE. "JOE" ADVISED THE ENGINE REPAIR (REPLACEMENT) WOULD BE COVERED UNDER WARRANTY BECAUSE OF A KNOWN DEFECT. NOW IT HAS BEEN 3 MONTHS, STILL NO REPAIR, BAYWAY KIA IS NOW OWNED BY A DIFFERENT COMPANY, THUS "JOE" IS NO LONGER THERE, AND THE KIA DEALERSHIP KEEP STALLING ON THE REPAIR. THEY ONLY HAVE ONE CERTIFIED MECHANIC WHO HAS BEEN SNOWED UNDER WITH WORK. THIS ENTIRE WEEK THE CERTIFIED MECHANIC IS ON VACATION AND TWENTY-FIVE (25) CARS IN THE REPAIR SHOP WAITING ON HIM... HUMMM.... THEY BASICALLY REFUSED TO ALLOW ME TAKING IT TO ANOTHER DEALERSHIP BECAUSE THEY HAVE THE ENGINE TAKEN APART AND ORDERED THE REPLACEMENT PARTS. WHAT GOOD IS A 100K WARRANTY IF THEY KEEP THE VEHICLE FOR MONTHS AND MONTHS, WHILE I STILL PAY THE FINANCE COMPANY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235661July 24, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING 65 MPH, THE POWER STEERING FAILED AND THE VEHICLE SHUT DOWN. THE VEHICLE WAS TOWED TO THE DEALER AND THEY DIAGNOSED THAT THE RADIATOR WATER OVERFLOW CONTAINER CRACKED. AS A RESULT, FLUID LEAKED AND OVERHEATED THE ENGINE, WHICH CAUSED IT TO FAIL. THE ENGINE WILL NEED TO BE REPLACED AT THE COST OF $11,000. THE VEHICLE HAS OVER 60,000 MILES; THEREFORE, THE MANUFACTURER WILL NOT ASSIST. THE CURRENT AND FAILURE MILEAGES WERE 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235478July 23, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
CHECK ENGINE LIGHT KEEPS COMING ON. HAD INTAKE MANIFOLD VALVE REPLACED PER KIA, NEW SPARK PLUGS, CORE COVERS AND NEW VALVES PLUS HEADS WERE SENT OUT. VEHICLE HAS BEEN BACK AND FORTH TO DEALER FOR PAST MONTH AND A HALF BUT HAS BEEN THERE ENTIRELY FOR THE PAST 2 WEEKS. VERY FRUSTRATING AS KIA WILL NOT PROVIDE A RENTAL BUT AFTER SOME DISCUSSION WITH SERVICE AT DEALER, THEY HAVE PUT ME IN A RENTAL. DEALER HAS BEEN ON PHONE WITH KIA AND STILL CANNOT COME UP WITH A SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235319July 22, 2008
POWER TRAIN, TIRES, EQUIPMENT:APPLIANCE:AIR CONDITIONER, EXTERIOR LIGHTING, SEAT BELTS, ELECTRICAL SYSTEM, AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 KIA SORENTO. THREE DAYS AFTER PURCHASING THE VEHICLE, THE AIR BAG LIGHT ILLUMINATED, WHICH INDICATED THAT THE PASSENGER SIDE AIR BAG WAS DEACTIVATED. WHILE DRIVING BETWEEN 40-45 MPH, THE VEHICLE HESITATED AND JERKED. WHEN THE VEHICLE IS STOPPED AT A STOP SIGN OR A RED LIGHT, THE EXTERIOR LIGHTS SHUT OFF. THE CONTACT HAS HAD TO STRIKE THE DASHBOARD IN ORDER TO GET THE AIR CONDITIONING TO WORK. IN ADDITION, NONE OF THE WINDOWS WILL ROLL DOWN. THE BLINKERS, TURN SIGNAL, AND CRUISE CONTROL DO NOT WORK. AFTER OWNING THE VEHICLE FOR TEN MONTHS, THE ALTERNATOR HAD TO BE REPLACED AND IT CURRENTLY NEEDS TO BE REPLACED AGAIN. THE RAILS TO STEP UP INTO THE VEHICLE HAD TO BE REPLACED TWICE. DURING A CRASH WITH A DEER, BOTH THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOYED AND THE SEAT BELTS DID NOT WORK. AS A RESULT, THE PASSENGER SUSTAINED A BROKEN ARM. ON TWO OCCASIONS, WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE TIRES NEEDED TO BE ROTATED AND ALIGNED. ON THE THIRD OCCASION, SHE WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY. SINCE OWNING THE VEHICLE, SHE HAS BEEN TO THE DEALER SEVERAL TIMES WITH MANY COMPLAINTS, BUT THEY HAVE NEVER MADE ANY REPAIRS. A HYUNDAI INSPECTOR STATED THAT THE ENTIRE VEHICLE WAS OUT OF SPECIFICATIONS. THE FAILURE MILEAGE WAS 600. UPDATED 09/23/08. *LJ THE CONSUMER HIT A DEER AND THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT PERFORM AS THEY WERE DESIGNED. THE TRANSMISSION WOULD DELAY IN SHIFTING AND WOULD NOT SHIFT IN THE CORRECT GEAR. UPDATED 09/24/08. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10234813July 18, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING AT ANY SPEED, THE PASSENGER SIDE AIR BAG LIGHT WOULD REMAIN ILLUMINATED REGARDLESS IF A PASSENGER WAS SEATING IN THE SEAT. THE VEHICLE HAS BEEN DIAGNOSED BY THE DEALER ON THREE DIFFERENT OCCASIONS, BUT THE FAILURE STILL OCCURS. THE CURRENT MILEAGE WAS 871 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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