Kia Sorento Complaints

10,397 consumer complaints on file.

#10266093April 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR HAD A HORRIBLE NOISE & I WAS TOLD THAT IT WAS THE DRIVE SHAFT. I GOT A FRIEND TO DRIVE IT TO A KIA KENDALL AND THEY WERE TO WARRANTY THE PART THAT WAS DEFECTIVE. IN THE PROCESS OF DRIVING CAR TO DEALER IT CAME APART HIT THE BOTTOM OF CAR DEPLOYED AIR BAGS, CRACKED WINDSHIELD, GAS TANK ALSO CRACKED. THIS WAS A DEFECTIVE DEALER PART AND WAS SUPPOSED TO BE WARRANTIED. NOW IT HAS BEEN REPORTED TO INSURANCE AND IN THE PROCESS OF FIXING THIS ITEM THEY BROKE A PLASTIC HOSE FROM THE RADIATOR AND THEN CLAMPED IT & PUT A SCREW IN MY RADIATOR. THEY KNOW THAT THIS WAS GOING TO CAUSE A PROBLEM & DID NOT EVEN CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266031April 19, 2009
EXTERIOR LIGHTING
I HAVE REPLACED ALL EXTERIOR LIGHTS MOST OF THEM HAVE BEEN MY LOW BEAMS. IT HAS BEEN WELL OVER 10 TIMES AND IT HASN'T JUST BEEN ONE SIDE. ALSO, I HAVE REPLACED ALL OTHER EXTERIOR LIGHTS IN THE LAST FEW YEARS. THIS HAS BEEN GOING ON WITHIN A COUPLE OF MONTHS OF PURCHASING THE CAR NEW IN JAN. 2006. THE SERVICE DEPARTMENT NEVER COULD FIND ANY PROBLEMS. I DON'T THINK THE LIGHTS SHOULD BE REPLACED NOT AT LEAST IN THE EXTENT I HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265609April 16, 2009
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2003 KIA SORENTO, PURCHASED USED WITH 11,000 MILES ON IT. HAS BEEN A NIGHTMARE SINCE THE DAY I BOUGHT IT! HEAD GASKETS WARPED AT 28,000 MILES, OVERHEATED WITHOUT WARNING, NO SPIKE IN TEMP GAUGE, WHAM SMOKE FROM EVERYWHERE AND EVEN WITH PROOF OF MAINTENANCE UPKEEP IT TOOK KIA 2 MONTHS TO DECIDE TO HONOR THE WARRANTY. THIS WAS AFTER THE CHECK ENGINE LIGHT WOULD COME ON EVERY TWO SECONDS AND HAVE TO BE IN THE SHOP FOR MONTHS FOR THEM TO SAY NOTHING WRONG WITH IT, EVEN WHEN IT WAS TOWED IN EVERY TIME BECAUSE IT WOULD JUST SHUT OFF. THEN THE HEADLIGHT ISSUES ARE INSANE. EVERY OTHER MONTH AND THAT IS NO EXAGGERATION I HAVE TO REPLACE EITHER LOW BEAMS, HIGH BEAMS, BRAKE LIGHTS & TAIL LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263991April 2, 2009
AIR BAGS:FRONTAL
THE PASSENGER AIR BAG SENSOR IN THE VEHICLE IS POORLY DESIGNED AND WILL FREQUENTLY DISABLE THE FRONT PASSENGER AIRBAG WHILE AN ADULT PASSENGER IS RIDING IN THE PROPER MANNER, AS DISPLAYED BY THE VEHICLES OWNER MANUAL. MOREOVER, THE AIR BAG SENSOR DOES NOT CONTINUOUSLY MONITOR THE PASSENGER AFTER IT HAS DETERMINED THAT THE AIR BAG SHOULD BE OFF - THE ONLY WAY TO RESET THE AIRBAG IS TO HAVE THE PASSENGER LIFT THEMSELVES OFF OF THE SEAT (WHILE REMAINING BUCKLED) FOR OVER 2 SECONDS. EVEN TURNING THE VEHICLE OFF, REMOVING THE KEY, AND TURNING THE VEHICLE BACK ON DOES NOT WORK VERY RELIABLY - RESETTING THE SENSOR ~35% OF THE TIME. THE AIRBAG SENSOR ON THIS VEHICLE IS A KNOWN ISSUE (TSB# KT2008022001), AND REPEATED CALLS TO SERVICE CENTERS RE-ENFORCE THAT THE MANUFACTURER HAS NO INTENTIONS OF ISSUING A RECALL OR EVEN A SIMPLE SOFTWARE UPDATE TO REMEDY THE PROBLEM. INSTEAD, THEY INSTRUCT THAT THE SERVICE MEMBERS FIND A 'SUFFICIENTLY LARGE' MECHANIC, INSTRUCT THEM TO SIT IN THE SEAT TO ENSURE THAT THE DEVICE WORKS CORRECTLY. OBVIOUSLY, IF YOU SIGNIFICANTLY EXCEED THE MINIMUM WEIGHT, THE SENSOR WORKS CORRECTLY. HOWEVER, I'VE HAD THE PROBLEM WITH ADULT PASSENGERS WITH WEIGHTS RANGING FROM 120-170 LBS AND CONSIDER IT TO BE A SIGNIFICANT SAFETY FLAW WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262996March 25, 2009
ENGINE AND ENGINE COOLING
KIA INFORMED ME OF A "CRANK SHAFT BOLT" RECALL FOR MY 2003 SORENTO LX. 3 DAYS AFTER HAVING THIS REPAIR PERFORMED, MY CAR BEGAN TO JUST "DIE" AT HIGH SPEEDS ON THE FREEWAY, BUT IT WAS INTERMITTENT AND THE KIA DEALERSHIP TOLD ME THEY PROBABLY WOULDN'T BE ABLE TO FIND THE PROBLEM IF THEY COULDN'T RECREATE IT. AN INTERNET SEARCH ON THE ISSUE REVEALS MANY CONSUMERS HAVING THIS SAME PROBLEM WHICH ULTIMATELY TURNS OUT TO BE A DEFECTIVE "CRANK SHAFT SENSOR" -- BUT KIA SERVICE JERKS PEOPLE AROUND AND KEEPS THEIR CARS FOR DAYS/WEEKS SAYING THAT THEY "CANNOT RECREATE THE PROBLEM". THIS IS A HUGE SAFETY ISSUE WHEN YOUR VEHICLE JUST SUDDENLY DIES ON THE FREEWAY WITH ABSOLUTELY NO WARNING... NOT EVEN SPUTTERING. I PRINTED OUT SEVERAL CONSUMER ACCOUNTS DESCRIBING MY EXACT PROBLEM--REVEALING IT'S ULTIMATELY THE CRANK SHAFT SENSOR, AND KIA IS REFUSING TO ACKNOWLEDGE THE RELATIONSHIP BETWEEN THEIR REPAIR WORK AND THE LIKELIHOOD THAT IT'S THE CRANK SHAFT SENSOR -- ADMITTEDLY HOLDING MY VEHICLE WITHOUT EVEN REVIEWING THE BASIC DIAGNOSTICS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262661March 21, 2009
FUEL SYSTEM, GASOLINE
PURCHASED VEHICLE USED IN NOVEMBER 2008 - KIA SORENTO 2003. I NOTICED A GASOLINE SMELL SHORTLY AFTER THE PURCHASE, BUT DIDN'T THINK IT WAS FROM MY VEHICLE. LAST WEEK NOTICED A DAMP SPOT UNDER MY CAR, CHECKED IT, FOUND GASOLINE LEAKING FROM MY TANK. TOOK THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY FOUND A CRACK ALONG A SEAM IN THE GAS TANK AND REPLACED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261930March 15, 2009
ELECTRICAL SYSTEM
I TOO HAVE NOW HAD TO REPLACE MY HEAD LIGHT BULBS AND TAIL LIGHT BULBS AND HAVE HAD MULTIPLE ELECTRICAL ISSUES WITH THIS CAR. I HAVE HAD TO HAVE A FUSE BLOCK REPLACED BECAUSE THE CAR WAS AUTOMATICALLY ENGAGING THE STARTER WHILE THE ENGINE WAS RUNNING. I HAVE HAD TO REPLACE THE CLOCK DUE TO FLICKERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261638March 12, 2009
ENGINE AND ENGINE COOLING
MY ENGINE BLEW ON THE CAR IT ONLY HAS ABOUT 78,000 MILES ON IT GETS REGULAR OIL CHANGES AND NO MAJOR PROBLEMS. I HAVE NEVER HAD A WARNING LIGHT COME ON AS TO INDICATE I HAD SOME OIL OR ENGINE PROBLEMS. THE CAR HAD JUST BEEN INVOLVED IN AN AUTO ACCIDENT AND BEEN SITTING SINCE 12/15 I JUST GOT IT BACK ON 01/23 AND THE ENGINE BLOWS ON 01/30 AND THEY WANT TO CHARGE ME $5,000 TO REPLACE ......I HAVE HEARD THINGS ABOUT KIA ENGINES BUT MY SUV WAS IN FINE CONDITION AND ALL OF A SUDDEN MY ENGINES BLOWS....SOUNDS LIKE A DEFECT TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261142March 9, 2009
AIR BAGS
PASSENGER AIRBAG LIGHT WILL NOT TURN OFF WHEN PASSENGER SITS IN SEAT. MEANING THE AIRBAGS WILL NOT DEPLOY IF AN ACCIDENT OCCURS. THIS HAS BEEN HAPPENING INTERMITTENTLY SINCE DECEMBER 2008, THE FIRST DOCUMENTED TIME WAS JANUARY 2009, AND HAS BEEN DOCUMENTED FIVE TIMES. THE ONLY ATTEMPT TO REPAIR WAS TO UPDATE THE COMPUTER CHIP, WHICH DID NOT WORK. WE HAVE BEEN TOLD BY THE DEALER THAT THEY WILL NOT REPAIR THIS PROBLEM, WHICH TO ME IS A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261003March 7, 2009
EXTERIOR LIGHTING
FROM THE FIRST DAY I PURCHASED MY VEHICLE, I'VE NOTICED A PROBLEM WITH THE HEADLIGHTS VISIBILITY. WHEN DRIVING, THE HEADLAMPS ARE NOT AIMED OR FOCUSED TO SEE MORE THAN TWO CAR LENGTHS IN FRONT OF THE VEHICLE. I WENT BACK TO KIA AND HAD THEM CHECK IT OUT. THEY SAID THE LIGHTS WERE ADJUSTED AS FAR UP AS THE STATE ALLOWS. I CONTACTED KIA CUSTOMER SERVICE AND THEY CLAIM THEY HAVEN'T HAD ANY COMPLAINTS. THE VISIBILITY WITH THE HEADLIGHTS IS TERRIBLE. THE HEADLIGHTS ARE NOT ADJUSTED HIGH ENOUGH TO SEE WHEN NIGHT DRIVING. YOU CAN ONLY SEE TWO CAR LENGTHS IN FRONT OF YOU AND IF DEPENDING ON THE TERRAIN OF THE ROAD OR IF THERE IS NO OTHER AREA LIGHTING, I.E. STREET LIGHTS, STORE LIGHTS OR OTHER COMMERCIAL LIGHTING, THE AREA BEYOND TWO CAR LENGTHS IS COMPLETELY BLACK.. THE VISIBILITY IS HORRIBLE AND UNSAFE. IT'S AT THE POINT, THAT WE'RE AFRAID TO DRIVE THE CAR AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259657February 23, 2009
AIR BAGS:FRONTAL
THE SENSOR FOR THE PASSENGER AIR BAG IS NOR WORKING RELIABLY. MOST OF THE TIME IT EITHER DOES NOT DETECT MY WIFE AT ALL, OR, WHILE I AM DRIVING, IT SUDDENLY SIGNALS THAT THE PASSENGER AIR BAG IS OFF, EVEN THOUGH SHE IS STILL SEATED. WHEN IT DOES NOT DETECT HER, THE SIGN 'PASSENGER AIR BAG OFF' IS LIT. THERE IS NO PROBLEM WHEN I (210 POUNDS) SIT ON THE PASSENGER SIDE, ONLY FOR MY 148 POUND WIFE. I AM AFRAID THAT OUR 2007 SORENTO WILL NOT BE CAPABLE OF PERFORMING A POSSIBLY LIFESAVING ACT IN THE CASE OF AN ACCIDENT. AS A PASSENGER, SHE IS UNPROTECTED. A FRIEND OF OURS HAS A 2008 SPORTAGE THAT ALSO HAS A SENSOR FOR THE AIR BAG IN THE PASSENGER SEAT CUSHION AND THERE IT WORKS EVERY TIME MY WIFE GETS IN THE CAR. WE HAVE VISITED OUR LOCAL DEALERSHIP SEVERAL TIMES; HAVING THE PROGRAM REFLASHED THREE TIMES AND EVEN THE SEAT CUSHION WAS REPLACED WITH A NEW ONE WITH A NEW SENSOR. UNFORTUNATELY, THE PROBLEM WAS NEVER RESOLVED. OUR DEALERSHIP INFORMED US AFTER OUR LAST VISIT THAT THEY HAVE DONE ALL THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259465February 20, 2009
ELECTRICAL SYSTEM
MY KIA SORENTO HAS ELECTRICAL PROBLEMS THAT CAUSE THE INTERIOR DASH AND DOOM LIGHTS TO BLINK OFF AND ON. THIS HAS BEEN HAPPENING FOR THE LAST FOURTEEN MONTHS. THE DASH LIGHTS STAY OFF MOST OF THE TIME NOW, MAKING IT VERY DIFFICULT TO MONITOR MY INSTRUMENT PANEL AT NIGHT. I HAVE ALSO HAD TO REPLACE THE HEADLIGHTS AND TAIL LIGHT A TOTAL OF SIX TIMES OVER THE LAST TWO PLUS YEARS. THERE IS ALSO A PROBLEM WITH THE HEAT. THE HOT AIR TURNS COLD ANYTIME THE VEHICLE COMES TO A STOP, MAKING IT NECESSARY FOR ME TO REV THE ENGINE TO STAY WARM. THIS MAKES A GAS GUZZLER EVEN MORE WASTEFUL IN COLD WEATHER. I CAN GET NO DEFINITIVE ANSWERS FROM THE DEALERSHIP FOR THESE PROBLEMS. I'M NOT AN ADVOCATE OF A LOT OF GOVERNMENT INTERVENTION, BUT SOMEONE WITH AUTHORITY NEED TO STEP IN AND REQUIRE KIA TO PROVIDE A ROOT CAUSE SOLUTION TO THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259318February 19, 2009
EXTERIOR LIGHTING
REPLACED DRIVER AND PASSENGER HEADLIGHT ON JANUARY 3, 2009 WITH HI-PERFORMANCE SYLVANIA HEADLIGHTS AFTER INITIAL HEADLIGHTS BURNT OUT. THE NEW HEADLIGHTS WENT OUT ONE BY ONE ON FEBRUARY 16TH AND 18TH. HAVE ALSO REPLACED TAIL-LIGHT BULBS THREE TIMES. INTERIOR DOME LIGHT WORKS ON OCCASION AND POINTS TOWARDS A SHORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259396February 19, 2009
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
THE CHECK ENGINE LIGHT KEEPS COMING ON AND IT HAS BEEN CHECKED BY A DEALERSHIP AND THEY DON'T KNOW THE PROBLEM, THE FRONT HEADLAMPS KEEP BURNING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259205February 18, 2009
EXTERIOR LIGHTING
MY 05 KIA SORRENTO'S HEAD LIGHT BULBS KEEP CONSISTENTLY BURNING OUT. I HAVE BOUGHT 8 LIGHTBULBS WITHIN THE LAST 6 MONTHS. THIS WILL BE THE VERY LAST KIA THAT I OWN UNLESS THERE SERVICE GETS BETTER AND MORE RELIABLE AND THEY TAKE ACTION ON THERE DEFECTIVE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258895February 17, 2009
EXTERIOR LIGHTING
I HAVE REPLACED WELL OVER 10 HEADLIGHT BULBS IN MY KIA SORENTO. I'M A FANATIC ABOUT MAKING SURE MY CAR IS IN THE BEST OF ORDER. ONCE A BULB IS OUT IT IS REPLACED THE SAME DAY. AT FIRST I THOUGHT, "YEAH BULBS BURN OUT," BUT COME ON ALREADY. I HAVE EVERY RECEIPT SHOWING HOW MANY I HAVE BOUGHT AND REPLACED. WHAT GIVES? DOME LIGHTS, TAIL LIGHTS AND SUCH HAVE BEEN REPLACED TOO HOWEVER THERE HAVE BEEN WAY MORE LOW-BEAM LIGHT BULBS REPLACED THEN I BELIEVE IS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258826February 16, 2009
EXTERIOR LIGHTING
HEADLIGHTS/FOG LIGHTS NEED TO BE REPLACED EVERY 3-4 MONTHS. I BOUGHT MY CAR NEW SO I KNOW IT IS NOT THE FAULT OF ANYONE ELSE, OTHER THAN THE MANUFACTURER. EACH BULB COSTS APPROXIMATELY $19.00 [DEPENDING ON BRAND AND TYPE OF BULB}. I KNOW I HAVE SPENT HUNDREDS OF DOLLARS ON BULBS SINCE 2003; IT IS NOW 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257391February 4, 2009
EXTERIOR LIGHTING
I HAVE A 2005 KIA SORENTO, I HAVE CHANGED THE HEADLIGHTS A TOTAL OF THREE TIMES SINCE I HAVE HAD THIS CAR ON EACH ON BOTH SIDES, NOW BOTH ARE OUT AND I CAN ONLY USE MY HIGH BEAMS. I HAVE ALSO HAD TO CHANGE MY REAR LIGHTS ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257211February 2, 2009
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STARTED THE IGNITION AND SUDDENLY THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED WHENEVER AN OCCUPANT WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE AIR BAG SENSOR. THE AIR BAG SENSOR AND PAD WERE REPLACED AND THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON THREE SEPARATE OCCASIONS FOR IDENTICAL FAILURES; HOWEVER, THERE WERE NO RESOLUTIONS. THE MANUFACTURER IS AWARE OF THE FAILURE AND AN ENGINEER CONDUCTED AN INSPECTION ON THE VEHICLE. THE AIR BAG SENSOR WAS REPROGRAMMED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 200 AND CURRENT MILEAGE WAS 4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257052January 31, 2009
ENGINE AND ENGINE COOLING
CHECK ENGINE LIGHT WILL NOT SHUT OFF. VEHICLE HAS BEEN TO THE DEALER SEVERAL TIMES. DEALERSHIP HAS AT TIMES BEEN RUDE AND THE PROBLEM STILL EXISTS. THEY DO NOT KNOW HOW TO FIX IT. ALSO HAVE PROBLEMS WITH HEADLIGHTS BURNING OUT VERY REGULARLY AND THE BACK HATCH WILL NO LONGER OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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