Kia Sorento Complaints

10,397 consumer complaints on file.

#11121036August 20, 2018
AIR BAGS
THE AIR BAG LIGHT ON THE FRONT PANEL TURNED ON WHEN THE CAR HAD ABOUT 90,000 MILES WITH NO ACCIDENT OR OTHER ISSUE. THE KIA DEALER INSPECTED THE VEHICLE AND LET ME KNOW THAT THE AIR BAG MODULE AND THE AIR BAG AT THE DRIVER'S SIDE HAS TO BE REPLACED AT A COST OF MORE THAN $800 IN PR. THEY ALSO TOLD ME THAT THE AIR BAGS MAY NOT WORK PROPERLY IN CASE OF AN ACCIDENT WHILE THIS LIGHT IS ON. I CONSIDER THAT THIS IS A SAFETY ISSUE AND HAS TO BE ADDRESSED BY THE MANUFACTURER AS IT IS NOT RELATED TO AN ACCIDENT OR ANY EVENT CAUSED BY THE CONSUMER. INSTEAD, THE ISSUE JUST APPEARED WITH TIME AND NOW OUR SAFETY IS AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121079August 20, 2018
AIR BAGS
CLOCK SPRING BROKE AND AIRBAGS DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11121150August 20, 2018
ENGINE
KIA HAD A LAWSUIT INVOLVING THE CRANKSHAFT BOLT. THE LAWSUIT IS YVONNE ROBINSON VS KIA. I BOUGHT THE VEHICLE FROM SOMEONE WITH ONLY 25,000 MILES LAST YEAR 2017. MY CHILDREN WERE DRIVING BACK TO COLLEGE ON 11 AUGUST 2018. THE CRANKSHAFT BOLT BROKE WHICH CAUSES THE VEHICLE TO LOSE STEERING. MY CHILDREN WERE ALMOST IN A TERRIBLE ACCIDENT WHICH COULD HAVE COST THEM THEIR LIVES. MY SONS GO TO SCHOOL IN ATLANTA AND THE CRANKSHAFT BROKE IN NORTH CAROLINA. I HAD MY CHILDREN CALL OUR INSURANCE COMPANY FOR ROADSIDE ASSISTANCE AND THEY COULDN'T FIX IT OBVIOUSLY BECAUSE IT WAS THE CRANKSHAFT BOLT. HE GOT THEM SAFELY TO PEPBOYS AND THEY HAD TO SPEND THE NIGHT IN NORTH CAROLINA AND THE NEXT DAY PEPBOYS CONFIRMED IT WAS THE CRANKSHAFT BOLT. I FOUND OUT THERE WAS A LAWSUIT CONCERNING THE CRANKSHAFT BOLT. PEPBOYS SAID IT WOULD BE $2000 TO FIX. I CALLED KIA ON 13 AUGUST 18 AND THEY TOLD ME THEY WOULD TAKE CARE OF IT AND WOULD CALL IN A COUPLE DAYS. THEY ARE STILL GIVING ME THE RUN AROUND. THIS WAS SOMETHING THAT WAS INVOLVED IN A LAWSUIT AND IT CONCERNS SAFETY. PLEASE HELP ME HOLD KIA ACCOUNTABLE. THEY KNOW THIS IS A DEFECTIVE PRODUCT. THE VEHICLE IS STILL IN NORTH CAROLINA BECAUSE I'M WAITING TO HEAR BACK FROM KIA. I'M A RETIRED NAVY VETERAN WHO DESERVES TO BE TREATED FAIR AND NOT HAVE MY LOVED ONES LIFE AT RISK BECAUSE OF THEIR DEFECTIVE PRODUCTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121177August 20, 2018
AIR BAGS
THE SRS LIGHT CAME ON WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120930August 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHEN DRIVING CHECK ENGINE LIGHT COMES ON AN MY VEHICLE WILL JUST STOP OR GO INTO AN IDLE MODE. THEN MY VEHICLE WILL NOT ACCELERATE. WE WERE ON A 65 MILE AN HOUR HWY AND MY FAMILY COULD HAVE BEEN KILLED IT WAS VERY SCARY. CALLED KIA DEALERSHIP AN THEY COULD CARE LESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120696August 17, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
ABS AND TRACTION CONTROL LIGHT GOES ON AND OFF AS I AM DRIVING. SOMETIMES, THE SPEEDOMETER MOVES QUICKLY OVER THE INCORRECT SPEEDS SO I HAVE NO CLUE WHAT SPEED I AM GOING. IT'S ONLY A FOUR YEAR OLD CAR WITH 56,000 MILES. ALSO, SAME VEHICLE HAS ISSUE WITH THE GAS TANK DOOR. CANNOT OPEN USING THE SWITCH INSIDE THE CAR. MUST USE THE EMERGENCY PULL INSIDE A TRUNK COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120106August 15, 2018
ENGINE
MY 2008 KIA SORRENTO, WITH ONLY 92K MILES ON IT... I HAD IT IN THE SERVICE SHOP AT THE KIA DEALER, FOR A NOISE COMING FROM THE ENGINE.. THEY INFORMED ME IT WAS THE MAIN BARRING GOING OUT.. AND THEY QUOTED ME 12K TO REPLACE MY ENGINE AS A FIX... OF COURSE I SAID NO, THAT WAS 3 YEARS AGO, MY SORRENTO IS STILL SITTING IN MY DRIVEWAY UN-DRIVEN, WHICH IS COMPLETELY PAID OFF.. INSTEAD I PURCHASED ANOTHER CAR FROM KIA... RECENTLY I HAVE SEEN NUMEROUS REPORTS OF THE SAME PROBLEMS ON NEWER VERSIONS OF THE SORRENTO'S... I WROTE KIA CORPORATE, ABOUT THIS, AND OF COURSE NO RESPONSE BACK FROM THEM AT ALL. I AM A LOYAL KIA DRIVER, HOWEVER I WISH KIA WOULD STEP UP AND CLAIM RESPONSIBILITY OF THIS MAIN BARRING DEFECT.. A LOUSY $20 DOLLAR PART FAILED ON A 30K PURCHASED SORRENTO, AND THEY WILL NOT ANSWER ME BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120133August 15, 2018
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO LOCK MANUALLY OR WITH THE KEY FOB. ALSO, THERE WAS AN ABNORMAL CLICKING NOISE WHEN STARTING THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119874August 14, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
CAR REPAIRED BY RECALL DUE TO NOISES IN THE MOTOR. MOTOR CHANGED. NOISES CONTINUED. CAR BROKE DOWN IN THE HIGHWAY. LOST POWER AND IT WAS IN FUMES AND SMOKE. LIVES IN DANGER. CAR TOWED TO KIA SERVICE IN LIBERTYVILLE , IL. STAFF INDICATED THAT PISTONS BLEW UP.. WHOLE MOTOR CHANGED AGAIN. AFTER THREE WEEKS CAR DID NOT WORK AT AND.. BROKE IN THE NIGHT WHILE MY WIFE WAS GOING TO TAKE CARE OF AN EMERGENCY CALL TO A HOSPITAL. KIA TOWED AGAIN. MOTOR CHANGED THIRD TIME. AT SERVICE SINCE JULY 19, 2018. IT HAS BEEN PROMISED TO BE DELIVERED TO ME AGAIN TOMORROW WEDNESDAY 8/14/208. FAMILY AND MYSELF AFRAID TO RIDE THE KIA SORENTO AGAIN. CAR WITH NOISES SINCE 2016. THEY HAVE BEEN USING REBUILT PART TO CHANGE THE MOTOR. CURRENT MILES 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119890August 14, 2018
ENGINE
I WAS DRIVING HOME FROM WORK AND NOTICED MY SORENTO WAS MAKING A LOUD TICKING SOUND AND WAS STRUGGLING TO CHANGE GEARS. I PULLED OVER AND IMMEDIATELY AS I PUT MY CAR IN PARK, MY CHECK ENGINE LIGHT FLASHED AND CAR TURNED OFF. I HAD THE CAR TOWED TO A MECHANIC WHO CONFIRMED THE ENGINE HAD SEIZED. THIS DESCRIPTION FALLS RIGHT IN LINE WITH THE ENGINE RECALLS ON 2012 SORENTO'S, BUT KIA SAYS MY VIN IS NOT PART OF THE RECALL. THE CAR HAS BEEN WELL MAINTAINED AND ONLY HAS 80,989 MILES ON IT. MY MECHANIC REACHED OUT TO KIA TO EXPLAIN TO THEM THAT THE ENGINE WAS IN VERY GOOD CONDITION AND SHOULD NOT HAVE SEIZED, AND BELIEVED IT WAS A FAULTY ENGINE AND THEY HUNG UP ON HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120001August 14, 2018
SERVICE BRAKES
MY BRAKE LAMP SWITCH/ STOPLIGHT SWITCH APPEARS TO BE FAULTY OR FAILING, AS MY BRAKE LAMPS ARE NOT LIGHTNING UP WHEN I PRESS MY BRAKE PEDAL, NOR WILL MY CAR GO INTO PARK OR REVERSE WHEN THIS HAPPENS. IF IT'S WHEN I FIRST CRANK THE CAR, THEN IT WILL NOT GO OUT OF PARK WHEN THE BRAKE PEDAL IS PRESSED. ALSO, THE ESC LIGHT AND THE DBC LIGHT COMES ON WHEN THIS HAPPENS. MY PEDAL/GEAR SHIFTER WON'T MAKE THE CLICKING VIBRATION NOISE THAT CAN EVEN BE FELT IN MY FOOT AND HAND IN ORDER TO SHIFT THE CAR INTO A GEAR OR OUT OF GEAR. THIS APPEARS TO BE A VERY COMMON PROBLEM IN KIAS AND I DO SEE A RECALL THAT WAS FOR 2006-2011 KIA SORENTO VEHICLES. MY VIN IS NOT SHOWING AS PART OF THE RECALL, BUT I'M HAVING THE SAME EXACT PROBLEM, AND THIS IS A SAFETY ISSUE BECAUSE I CAN BE REAR-ENDED AND EVEN KILLED IN AN MVA WITH NO BRAKE LAMPS. KIA SHOULD COVER THIS REPLACEMENT FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119533August 13, 2018
ENGINE, POWER TRAIN
PCM RECALL. VEHICLE STALLS AT STOPS AND SLOWING OF VEHICLE. AUGUST 6 TURNED OFF ENGINE WOULD NOT RESTART AFTER PARKING IN DRIVEWAY AND TURNING ENGINE OFF. AUGUST 4 AND 5, 2018 VEHICLE STALLED WHEN I WAS COMING TO A STOP ON THE ROAD IN TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119545August 13, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
SPONTANEOUS VEHICLE FIRE. TRAVELING ON US-27 IN FLORIDA, STOPPED AT RED LIGHT AND SMOKE STARTED COMING OUT FROM UNDER THE HOOD, PROCEEDED THROUGH THE LIGHT ONCE IT TURNED GREEN TO GET TO THE SIDE OF THE ROADWAY WHEN SMOKE STARTED THROUGH THE VENTS AND FLAMES CAME OUT FROM UNDER THE HOOD AS WELL. CAR BECAME DISABLED AND 3 OF US JUMPED OUT AND RAN DOWN THE ROAD, AWAY FROM THE CAR. THE ENTIRE CAR WENT UP IN FLAMES IN A MATTER OF SECONDS FROM EXITING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119565August 13, 2018
ELECTRICAL SYSTEM
MY WIRING FOR MY HEADLIGHT MELTED, THE WIRING WAS REPLACED AND ITS MELTING AGAIN AND NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119577August 13, 2018
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SORENTO. THE CONTACT STATED THAT WHEN THE ENGINE WAS TURNED OFF, SMOKE WAS SEEN COMING FROM UNDER THE HOOD OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE THEN BURST INTO FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. *TT THE CONSUMER STATED THE VEHICLE WAS DECLARED A TOTAL LOSS. THE CAUSE OF THE FIRE WAS UNKNOWN. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119603August 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
2015 KIA SORRENTO SXL ENGINE CHECK LIGHT AND VEHICLE VERBAL WARNING THAT MY TRUCK HAS A SERIOUS ENGINE PROBLEM THAT NEEDS TO BE CHECKED. I TOOK MY TRUCK TO THE DEALERSHIP SERVICE THREE TIMES IN ONE WEEK TO RESEARCH AND REPAIR THE ENGINE ISSUE. I PAID OVER $300 FOR REPAIR. I WAS TOLD MY ENGINE HAS METAL FLAKES AND IT'S NOTHING THE DEALERSHIP SERVICE CAN DO TO REPAIR IT. I WAS TOLD TO LIVE WITH THE ENGINE CHECK LIGHT BASICALLY. MY ENGINE HAS LOW TAKE OFF SPEED WHEN GETTING ON THE HIGHWAY AND IT RUNS ROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119678August 13, 2018
ENGINE, WHEELS
"TAKATA RECALL" I PURCHASE MY 2014 KIA SORENTO FROM A USED DEALER WITH 85,052 MILES ON IT. IN JULY I STARTED HEARING SOME LOUD POPPING NOISE SO, I CONTACTED MY VEHICLE SERVICE CONTRACT AND WAS ADVISE THAT IT NEEDED TO GO TO A SHOP, UPON GOING TO THE SHOP IT WAS DIAGNOSIS AND I WAS TOLD IT HAD A SEC147 ENGINE RECALL DUES TO THIS ISSUE BACK IN SEPTEMBER OF 2017 THIS SAME VEHICLE HAD AN SEC147 ENGINE RECALL ALSO ALONG WITH REAR WHEEL SPEED SENSOR INSIDE THE HUBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119685August 13, 2018
ENGINE
WE BOUGHT OUR CAR IN OCTOBER 2016. DURING OUR TRANSITION FROM NEW YORK TO GEORGIA OUR ENGINE FAILED ON US. MY HUSBAND AND I TOOK IT TO A KIA AUTOBODY SHOP IN GREENVILLE SOUTH CAROLINA. THEY FIXED IT FREE OF CHARGE DUE TO A RECALL ON OUR SPECIFIC YEAR, MAKE AND MODEL OF OUR CAR. WE THEN PROCEEDED AS USUAL TAKING CARE OF IT GETTING THE STANDARD OIL CHANGE AND CHECK UPS. THERE WERE NO SIGNS OR WARNINGS FOR WHAT WOULD HAPPEN FOUR MONTHS AFTER. ON JULY 10, 2018 AT 2:45 PM MY HUSBAND WAS DRIVING HOME. THE CAR STARTED SHAKING MY HUSBAND PULLED OVER. THERE WAS BLACK SMOKE COMING OUT OF THE CAR. HE TURNED THE CAR OFF AND STEPPED OUT A FEW SECONDS AFTER OUR CAR EXPLODED ON HIM. COUNTING OUR BLESSINGS THAT HE, NOR I AND OUR THREE KIDS WERE NOT IN THE CAR. WE REPORTED TO KIA THAT SAME DAY. WE ARE CURRENTLY WAITING TO HEAR BACK FROM SOME ONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119718August 13, 2018
ENGINE, VEHICLE SPEED CONTROL
UNINTENDED ACCELERATION. RPM WOULD RANGE FROM 1000 TO AS HIGH AS 2000 RPM WITHOUT WARNING. IAC VALVE WAS REPLACED AND DID NOT RESOLVE THE PROBLEM. FINAL DIAGNOSIS WAS CRUISE CONTROL RANDOMLY OPERATING. DISCONNECTED CRUISE CABLE AT THE THROTTLE BODY. PROBLEM CEASED. GREEN LIGHT ON CRUISE SWITCH NEVER INDICATED IT WAS OPERATING. VEHICLE WAS OPERATING AS WELL AS STOPPED AT LIGHTS WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119735August 13, 2018
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON HIGHWAY 50 ABOUT 20 MILES FROM SOUTH LAKE TAHOE MY CAR JUST STALLED OUT WHILE TRAVELING AT THE SPEED OF ABOUT 55 MPH. STEAM/SMOKE FROM COMING FROM THE FRONT END. AS I PULLED OVER TO THE SIDE OF THE ROAD OTHER MOTORIST TRAVELING WEST BOUND STARTED HONKING AND POINTING TO THE VEHICLE. AFTER STOPPING IS WHEN WE REALIZED THE ENGINE AREA WAS ON FIRE. AFTER OPENING THE DRIVER SIDE DOOR THE FLAMES SHOT OUT FROM UNDER THAT CAR CAUSING 3RD DEGREE BURNS TO THE BACK CALF ON MY LEFT LEG. THE CAR WAS IN TOTALLY IN FLAMES WITHIN 5 TO 10 MINS.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

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