Kia Sorento Complaints

10,397 consumer complaints on file.

#11161009December 12, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
DOOR HANDLES BROKE OFF, AIR BAG LIGHT IS TURNED ON AFTER REPLACING BATTERY IN CAR, AND CAR WON'T PASS SMOG BECAUSE O2 SENSOR READINESS AND FUEL SYSTEM MONITORS WON'T SHOW READY EVEN THOUGH THERE IS NOTHING WRONG WITH THE CAR AND CAR IS NOT PULLING ANY ERROR CODES, BOTH UPSTREAM AND DOWNSTREAM O2 SENSORS WERE REPLACED, AIR FILTERS CHANGED, AND FUEL SYSTEM WAS FLUSHED AND STILL DID NOTHING TO MAKE THE MONITORS SHOW READY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160749December 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A BURNING ODOR COMING FROM THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FENLY KIA (5325 WEST SAHARA AVE LAS VEGAS, NV 89146) WHO WAS UNABLE TO DUPLICATED THE FAILURE. APPROXIMATELY 3 WEEKS LATER AFTER RESTARTING THE VEHICLE, A WHINING NOISE WAS PRESENT AND SMOKE CAME FROM UNDER THE HOOD. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11160729December 11, 2018
EXTERIOR LIGHTING
I ALWAYS USE AUTO HEADLIGHTS MODE TO OPERATE MY CAR. THE HEADLIGHTS COULD GO DARK FROM 2 TO 6 SECONDS AND THEN THEY WILL GO BACK ON AUTOMATICALLY. IT HAS HAPPENED ABOUT 7-10 TIMES IN THE PAST TWO MONTHS WHILE I WAS DRIVING THE VEHICLE. I DO NOT KNOW IF THIS PROBLEM EXIST DURING DAYTIME BECAUSE IT IS BRIGHT OUT THERE. BUT WHEN IT IS DARK AND THE LIGHTS SUDDENLY GO OFF IT BECOMES A SAFETY HAZARD. I CALLED THE MANUFACTURER BUT THE ONLY THING THEY TOLD ME IS TO TAKE MY CAR TO THE DEALER. I DO NOT WANT TO DO THIS BECAUSE I FEEL THAT IT WILL BE SO HARD FOR THE DEALER TO REPLICATE THE PROBLEM AND FIND OUT POSSIBLE SOLUTIONS, SO MY TIME WILL BE TOTALLY WASTED AT THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160766December 11, 2018
STEERING
AT SPEEDS RANGING FROM 25MPH TO 70MPH I MUST CONTINUALLY ADJUST THE STEERING WHEEL TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO EITHER THE LEFT OR RIGHT AND FEELS "STICKY" TO TRY TO BRING BACK TO STRAIGHT. STEERING BECOMES UNSTUCK AND THERE IS AN OVER-CORRECTION AND MUST BE REPEATED IN THE OPPOSITE DIRECTION. IT FEELS LIKE WEAVING GOING DOWN THE ROAD.SNOW OR ICY CONDITIONS EXAGGERATE THE OVER-CORRECTION.THERE IS 14,000 MILES ON VEHICLE BUT HAS BEEN PRESENT SINCE HAVING 5000 MILES. LEASED VEHICLE NEW JULY 2017. SPOKE TO DEALERSHIP SERVICE DEPARTMENT. NO RECALLS OR BULLETINS FOR THIS TYPE OF PROBLEM.VERY CONCERNED STEERING WILL LOCK UP IN A CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157233December 10, 2018
STEERING
2017 SORENTO LX FWD AUTO - STEERING STICKS WHILE DRIVING ON THE HIGHWAY, WHEN YOU APPLY MORE PRESSURE TO THE STEERING WHEEL IT THEN RELEASES CAUSING DRIVER TO OVER CORRECT. THE ISSUE IS THEN REPEATED OVER AND OVER MAKING IT DIFFICULT TO DRIVE STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157246December 10, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
RECALL!!!WHEN ACCELERATING MORE THAN 60-80 MPH ON THE INTERSTATE, THE ECO SENSOR LIGHT POPS ON AND MY SUV JERKS BACK THEN PICKS UP SPEED CAUSING THE BACK OF MY HEAD TO HIT YOUR HEAD RESTRAINT. IT IS VERY SCARY!!!!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11157343December 10, 2018
ENGINE
VEHICLE STALLS DURING NORMAL OPERATION BOTH WHILE MOVING AT TRAFFIC SPEEDS AND AT A STOP. INITIAL OCCURANCE WAS WHILE TURNING LEFT THRU AN INTERSECTION. ENGINE RPMS DROPPED TO ZERO AND ENGINE QUIT RUNNING. RESTARTED AFTER SHIFTING INTO NEUTRAL. HAPPENED 15 ADDITIONAL TIMES DURING TWENTY MINUTE DRIVE HOME - WHILE STOPPED AT A LIGHT, SLOWING FOR OTHER VEHICLES, AND WHEN NOT ACTUALLY ACCELERATING WHILE DRIVING DOWN THE ROAD. VEHICLE WILL NOT IDLE ONCE RESTARTED WITHOUT STALLING OUT. BATTERY CONNECTIONS ARE TIGHT, OIL LEVELS ARE NORMAL. VEHICLE SPEED VARIED FROM STOPPED AT A TRAFFIC LIGHT TO 55 MPH ON OPEN ROAD. STALLING OCCURRED WHENEVER ACCELERATOR PEDAL WAS NOT DEPRESSED. SHIFTING INTO NEUTRAL AND REVVING MOTOR PREVENTED STALLING WHILE AT A STOP. UNLESS UNDER ACCELERATION VEHICLE ENGINE WILL NOT REMAIN OPERATING. I AM NOT A QUALIFIED MECHANIC OR SAFETY EXPERT, BUT THIS CONDITION SEEMS UNSAFE TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157110December 9, 2018
STEERING
STEERING DRIFTS AND VERY DIFFICULT TO CORRECT HAPPENS IN CITY DRIVING AND HIGHWAY. CONSTANTLY HAVE TO CORRECT STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157111December 9, 2018
ELECTRONIC STABILITY CONTROL (ESC)
MY VEHICLE STALLS IN MOTION. SPEED IS INCONSEQUENTIAL. WHETHER I'M ON A CITY ROAD OR EXPRESSWAY, THE CHECK ENGINE LIGHT FLICKERS, AND THE ENGINE STALLS. IT'S VERY DANGEROUS ON THE EXPRESSWAY. I HAVE TO COAST IN FRONT OF OTHER SPEEDING CARE TO THE SHOULDER. AFTER A COUPLE OF MINUTES, THE VEHICLE WILL START AGAIN AND THE CHECK ENGINE LIGHT TURNS OFF AGAIN. THE SITUATION REPEATS ITSELF. CHECK ENGINE CODE REFLECTS FAULTY MAP SENSOR. IT'S BEEN REPLACED TWICE. I CONTINUE PAYING FOR DIAGNOSES, BUT THE ANSWER IS THE SAME. MAP SENSOR, OR WE DON'T KNOW. IT CONTINUES TO BE A SAFETY ISSUE. NOW THE AIR BAG LIGHT IS ILLUMINATED, AND I DON'T KNOW IF IT'S RELATED OR AN AIRBAG ISSUE, AND I CAN'T CONTINUE PAYING FOR THE KIA DEALER, OR CERTIFIED REPAIR SHOPS TO CHARGE ME ONLY TO SAY "I'M NOT SURE." THE BUTTONS ON MY STEERING WHEEL ARE NO LONGER WORKING CONSISTENTLY. SOMETIMES THEY DO, SOMETIMES THEY DON'T. IT'S RANDOM. ONE REPAIR FACILITY SAID THEY CAN REPLACE MY MAIN COMPUTER FOR ABOUT $2000, BUT THEY CAN'T GUARANTEE IT WILL RESOLVE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156992December 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING MY CAR GOING 50MPH OR 60MPH AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR SLOWED DOWN WHILE I HAD MY FEET ON THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR CAUSING ME TO HAVE TO PULL OVER IMMEDIATELY WHEN IN TRAFFIC. I CUT THE CAR OFF AND LET IT SIT FOR A COUPLE OF MINS AND WHEN I CUT IT BACK ON IT SOUNDED LIKE THE CAR WAS IDILED TO HIGH. I TRIED TO DRIVER AGAIN ONLY FOR THE CAR TO JERK AND SEEMED LIKE IT WAS DRIVING ITSELF ONLY TO SLOW DOWN AGAIN TO ONLY 10MPH WITH MY FEET ALL THE WAY DOWN ON THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156840December 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR SUDDENLY FLASHED ON AND OFF AND THE VEHICLE'S SPEED WOULD NOT INCREASE PAST 20 MPH. THE MESSAGE "LIMP HOME MODE" WAS ALSO DISPLAYED. THE VEHICLE WAS TOWED TO ANTIOCH KIA (119 IL-173, ANTIOCH, IL) WHERE IT WAS DIAGNOSED THAT THE NOX SENSOR WAS FAULTY. THE NOX SENSOR WAS REPROGRAMMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156920December 7, 2018
STEERING
WHILE DRIVING DOWN THE HIGHWAY, THE STEERING SEEMS TO STICK TO THE RIGHT. THIS HAS NOT BEEN NOTICED WHILE DRIVING IN TOWN. THIS DOES NOT ALWAYS HAPPEN. IT IS RANDOM. I HAVE HAD THE CAR FOUR MONTHS AND IT HAS BEEN NOTICED 4 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156505December 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 45 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE ENGINE EXPLODED. AS A RESULT, THE VEHICLE CAUGHT ON FIRE. THE CONTACT ALSO MENTIONED THAT PIECES OF THE ENGINE SHOT OUT FROM UNDERNEATH THE VEHICLE. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. NEITHER A POLICE NOR A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DENNIS DILLON KIA (9501 W FAIRVIEW AVE, SUITE B, BOISE, ID 83704, (208) 314-3403) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156592December 6, 2018
ENGINE
WHILE ACCELERATING AFTER A RIGHT HAND TURN INTO TURN ONLY LANE HEADED FOR HIGHWAY, MY CAR JUST SEIZED UP AND STALLED OUT. I GLIDED TO STOP AND SHUT OFF THE ENGINE, TURNED IT BACK ON. I ACCELERATED ONTO ON RAMP OF HIGHWAY AND IT SEIZED UP AGAIN COMPLETELY STALLING. WHEN CHECKING OIL LEVELS THERE WAS HAD NONE, MY HUSBAND BROUGHT ME 4 QUARTS OF OIL (ALWAYS FOLLOWED DEALERSHIP PROTOCOL ON OIL CHANGES), TRIED ENGINE AGAIN NOTHING. TOWED IT TO DEALER, THEY REMOVED AND DISSEMBLED THE ENGINE TO FIND POINT OF FAILURE. FOUND #1 AND #4 CONNECTING ROD BEARINGS TO HAVE SPUN AND WELDED THEM SELF TO THE CRANK SHAFT, ALSO FOUND #2 AND #3 TO BE WORN DOWN/CHEWED UP, FOUND BEARING DEBRIS IN THE OIL PAN AND THROUGH OUT THE ENGINE, NEEDED TO REPLACE THE ENGINE AND ALL NEEDED SEALS AND GASKETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156060December 5, 2018
ENGINE
EVERY TIME I GET AN OIL CHANGE THERE'S NO OIL IN MY CAR THERE IS ALSO NO LEAK AT ALL I'VE ALWAYS GOT MY OIL CHANGE EARLY OR ON TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156388December 5, 2018
ENGINE
THE ENGINE COMPARTMENT OF THE VEHICLE CAUGHT ON FIRE, EVENTUALLY ENGULFING THE ENTIRE VEHICLE IN FLAMES. THE VEHICLE WAS TRAVELING AT NORMAL HIGHWAY SPEEDS WHEN THIS OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11155935December 4, 2018
AIR BAGS, UNKNOWN OR OTHER
AIR BAG LIGHT HAS BEEN ON FOR ABOUT A YEAR, DEALERSHIP DID NOT KNOW HOW TO FIX PROBLEM AND TOLD ME IT WAS A PART OF A RECALL ISSUE BUT WAS NEVER FIXED. LAST MONTH MY ENGINE LOCKED UP ON ME WHILE DRIVING ON HIGHWAY, UPON MY HUSBAND AND POLICE GETTING THERE TO ASSIST, I WAS INFORMED THAT THERE WAS NO OIL IN MY RESERVOIR, MY HUSBAND BOUGHT OIL ONLY TO RETURN AND NOTICE THAT DRAIN PLUG WAS NOT IN PLACE, ENGINE IS BURNT UP AND MY INSURANCE NEITHER DEALERSHIP WHERE TRUCK WAS SERVICED WANTS TO ASSIST ME WITH COST! I DON'T HAVE $7,752 FOR A NEW ENGINE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155801December 3, 2018
ENGINE
I WAS DRIVING MY CAR HOME FROM WORK AND IT SHUT OFF ON ME AS I WAS DRIVING ON A BUSY CITY STREET. I TRIED TO START IT AND IT JUST KEPT SHUTTING OFF. I HAD SOMEONE HOOK UP A COMPUTER ON IT AND IT SAID SOMETHING WAS WRONG WITH MY CAMSHAFT TIMING.I HAD NO WARNINGS LEADING UP TO THIS. IT JUST SHUT OFF IN THE MIDDLE OF DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155799December 3, 2018
ENGINE
VEHICLE IS CONSUMING AN INORDINATE AMOUNT OF OIL AND EXPERIENCING A LOSS OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155772December 3, 2018
UNKNOWN OR OTHER
FRONT PASSENGER DOOR CANNOT BE OPENED FROM THE OUTSIDE IT CAN ONLY BE OPENED FROM INSIDE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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