Kia Sorento Complaints

10,397 consumer complaints on file.

#11164361January 1, 2019
SERVICE BRAKES
MY REAR CALIPER HAS FAILED SHORTLY AFTER REPLACING ALL 4 ROTARS, AND BRAKE PADS. NOW I AM FACING A RATHER EXPENSIVE BILL THAT I CANNOT AFFORD ON A LIMITTED INCOME AS I AM DISABLED. I AM ALSO LUCKY THAT THIS MALFUNCTION DID NOT CAUSE ME TO CRASH THE VEHICLE. I NOTICED MY GAS MILEAGE HAD SIGNIFICANTLY GONE DOWN, AND THE REAR OR THE VEHICLE WAS DRAGGING, AND I ALSO HEARD WHAT SOUNDED LIKE SOMETHING DRAGGING ON THE GROUND UND ERDERNEATH THE VEHICLE. THAT'S WHEN I NOTICED A GROOVE BEING DUG INTO MY ROTAR BY THE BRAKE PADS LOCKED IN THE ON POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164204December 31, 2018
ENGINE
MY VEHICLE HAS GONE INTO "LIMP" MODE TWICE ON THE INTERSTATE AND TWICE IN LOCAL TRAFFIC WITHOUT WARNING. THE LAST TIME WAS YESTERDAY, DECEMBER 30, 2018. THAT MEANS THAT I LOSE ALL POWER TO ACCELERATE BEYOND A LOW LIMIT. IF I PULL OVER AND RESTART THE MOTOR, IT RUNS NORMALLY FOR SEVERAL HUNDRED MILES AND THE MIL LIGHT GOES OFF. ACCORDING TO THE DTC CODES, I HAVE A FAULTY THROTTLE BODY AND THROTTLE ACTUATOR SENSOR, HOWEVER THEY WERE CHECKED AND SHOWN TO BE WORKING NORMALLY. I SEARCHED FOR VEHICLES WITH SIMILAR PROBLEMS ON THE INTERNET AND FOUND THAT THE PROBLEM LIES WITHIN THE COMPUTER. THERE WAS EVEN A KIA ECU UPGRADE PART NUMBER SUPPLIED AS THE FIX. WHEN I CONTACTED SEVERAL KIA SERVICE DEPARTMENTS, I WAS TOLD THAT THEY NEVER HEARD OF SUCH A PART NUMBER. I ALSO CONTACTED CUSTOMER SERVICE AT KIA HEADQUARTERS. THEIR RESPONSE WAS TO TAKE MY VEHICLE TO A DEALERSHIP FOR DIAGNOSIS. THIS IS A VERY SERIOUS PROBLEM - TO SUDDENLY LOSE POWER WHILE TRAVELING ON A CONGESTED HIGHWAY. I TAKE VERY GOOD CARE OF MY CAR. IT HAS ABOUT 22,000 MILES, WITH OIL CHANGES EVERY FOUR MONTHS. *DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164280December 31, 2018
EXTERIOR LIGHTING
WHILE THE VEHICLE IS IN MOTION, ON BOTH CITY STREETS AND INTERSTATES, AND AT BOTH LOW OR HIGHER SPEEDS THE VEHICLE'S HEADLIGHTS, TAIL LIGHTS AND OTHER LIGHTING WILL TURN OFF ON THEIR OWN. THIS IS EXTREMELY DANGEROUS SPECIFICALLY AFTER SUNSET WHEN IT IS COMPLETELY DARK. I TOOK THE VEHICLE FOR REPAIR AT MY LOCAL KIA DEALER FOR SERVICE AND THEY SAID THERE IS AN "OPEN CIRCUIT IN IPM (FUSE BLOCK)." I THINK THIS SHOULD BE A MANDATORY RECALL TO RECTIFY THE SITUATION AND MAKE ALL THE VEHICLES SAFE FOR MY FAMILY, MYSELF AND FOR OTHER DRIVERS AND PASSENGERS ON THE ROAD WHO COULD END UP IN AN ACCIDENT DUE TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164070December 30, 2018
ELECTRONIC STABILITY CONTROL (ESC)
ALL DOOR HANDLES HAVE FALLEN OFF IT'S GOING TO BE $250.00 TO HAVE ONE FIXED. I AM NOT ABLE AT THIS TIME TO HAVE A MALFUNCTION FIXED! IT IS NOT VANDALISM OF ANY KIND! IT'S A DEFECTIVE PART! THE AUTO REPAIR PLACE SAID TO LOOK INTO RECALLS! I NEED THIS PROBLEM FIXED! NO CAR I HAVE OWNED HAS EVER HAD THIS PROBLEM BUT THIS ONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163941December 29, 2018
STRUCTURE:BODY, ENGINE
ENGINE SPONTANEOUSLY CAUGHT FIRE WHILE DRIVING THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11163990December 29, 2018
UNKNOWN OR OTHER
THE DRIVER'S DOOR DOES NOT OPEN FROM THE OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163780December 28, 2018
ENGINE
THE ENGINE SEIZED WITHOUT WARNING WHILE I WAS DRIVING ON A SIDE STREET AFTER TRAVELING ON THE HIGHWAY FRO 150 MILES. KIA HAD A CLASS ACTION SUIT AGAINST THE ENGINE AND INCREASED THE WARRANTY TO 10YR OR 120K MILES. MINE SEIZED AT 126K MILES. KIA REFUSED TO FIXED IT AND IT WOULD COST 5K FOR A REBUILT ENGINE OR 12K FOR NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163635December 27, 2018
ENGINE
CAR COMPLETELY STOPPED ON ROAD WHILE RUNNING TWICE WITH NO WARNING LIGHTS WHAT SO EVER. BOTH TIME THE CAR TURNED OFF AND UPON INSPECTION IT HAD NO OIL DESPITE REGULAR MAINTENANCE. FIRST TIME THE CAR TURNED OFF, I WAS TOLD IT WAS DUE TO SLUDGE/DEBRIS IN ENGINE THAT CAUSED A GAS SENSOR FAILURE (DESPITE REGULAR MAINTENANCE). RECOMMENDATION WAS TO CHANGE THE OIL VERY OFTEN TO CLEAR ANY POTENTIAL REMAINING SLUDGE SO WE HAVE BEEN CHANGING OIL EVERY 2K. DESPITE OF THIS, CAR TURNED OFF AGAIN (AGAIN NO WARNING LIGHTS) ON THE HIGHWAY RAMP ACCELERATING TO ENTER THE HIGHWAY AFTER FILLING THE GAS TANK. THIS TIME THE ENGINE HAS NOW APPARENTLY CEASED. THIS SET OF ISSUES ARE DESCRIBED BY 100S OF PEOPLE ON THE INTERNET AND MIRROR THE ISSUES FOUND IN THE FWD 2013 ENGINES, SO IT IS PUZZLING WHY THERE IS NO RECALL FOR THIS CAR'S ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163664December 27, 2018
UNKNOWN OR OTHER
CAR STOPPED OPERATING WHILE DRIVING DOWN INTERSTATE, AND WON'T RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163686December 27, 2018
ENGINE
VEHICLE HAS STARTED CONSUMING HIGH AMOUNTS OF OIL AS IT PASSED 90,000 MILES. RECEIVED AN OIL LOW LIGHT AND NEEDED TO ADD 3.5 QUARTS OF OIL. TOOK TO A KI DEALERSHIP WHO NOTED THAT THERE WERE NO VISIBLE LEAKS, BUT PLUGS WERE BURNING WHITE. KIA CORPORATE FORCES THE DEALER TO INSTALL KNOCK DETECTION SENSOR UPDATE WHICH VOIDS ALL PREVIOUS ENGINE RECALLS. IN THE PAST, HIGH OIL CONSUMPTION WAS ENOUGH TO LEAD TO ENGINE REPLACEMENT BY PREVIOUS RECALL INFORMATION. NOW HOWEVER KI CLAIMS THAT ONCE THE COMPUTER SYSTEM IS UPDATED ALL PREVIOUS ENGINE RECALLS ARE VOID AND EXCESSIVE OIL CONSUMPTION IS NO LONGER A VALID REASON EVEN WHEN COMBINED WITH ENGINE WEAR. A USER MUST NOW HAVE MULTIPLE SENSOR FAILURES OR ENGINE FAILURE, AND EXPECT TO MONITOR OIL EVERY FEW HUNDRED MILES. LOCAL DEALERSHIP SAYS THEIR HANDS ARE TIED DUE TO REQUESTS BY KIA CORPORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163522December 26, 2018
STRUCTURE:BODY
APPROXIMATELY ONE YEAR AGO I PAID DEALER TO REPLACE DEFECTIVE DRIVER SIDE REAR DOOR HANDLE. TODAY PASSENGER SIDE REAR DOOR HANDLE BROKE OFF IN HAND WHILE OPENING DOOR (SAME AS PREVIOUS). NOW UNABLE TO OPEN REAR DOOR FROM OUTSIDE OF CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163236December 24, 2018
ELECTRICAL SYSTEM, ENGINE
I BOUGHT MY 2013 KIA SERENTO IN NOVEMBER OF 2017. I HAD IT FOR 33 DAYS AND THE ALTERNATOR WENT OUT. I CALLED KIA IN JOPLIN AND THEY TOLD ME TO BRING UP THERE. ONCE I ARRIVED, AND I SET FOR OVER HALF THE DAY, THEY TELL ME THAT MY KIA IS NOT UNDER WARRANTY AND IT WAS GOING TO COST ME $1000. AFTER HAVING IT REPLACED THE RADIO SHUTS OFF AND ON BY IT'S SELF AND NOW THE FLAT TIRE LIGHT STAYS ON ALL THE TIME. THE RADIO TURNS ON AND OFF WHILE DRIVING AND TURNING. PLEASE HELP ME WITH THIS. I AM TOLD THAT THERE IS NO RECALLS ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163165December 23, 2018
ELECTRICAL SYSTEM
PASSENGER SIDE HEADLIGHT BULB WENT OUT. WENT TO REPLACE BULB AND THE CONNECTOR WAS MELTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162897December 21, 2018
STEERING
STEERING IS STICKING BOTH RIGHT AND LEFT, CAN FEEL IT WHEN DRIVING LOW SPEED AND HIGHER SPEED ON ANY ROAD CITY OR HIGHWAY, TOOK TO DEALER THEY DID A 4 WHEEL ALIGNMENT, STILL DOING THE SAME THING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162911December 21, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
SIMPLE, JUST LIKE EVERYONE ELSE HERE THAT COMPLAINED ABOUT LOSS OF POWER. BUT I HAD A DIAGNOSIS BOTH BY AUTOZONE AND THE KIA DEALER. THE DIAGNOSIS IS: ERROR CODE P0717 TURBINE INPUT SHAFT SPEED SENSOR AND WIRING HARNESS FAULTY DUE TO CORROSION FROM MOISTURE GETTING IN FROM NOT HAVING ADEQUATE SEALING OR POOR QUALITY OF RUBBER SEAL. PULLING OUT OF STORES OR MY DRIVEWAY BECAME VERY DAMAGES AS YOU COULD IMAGINE AND I FEEL THE MANUFACTURER SHOULD ADDRESS ANY AND ALL LOSS OF POWER ISSUE CAUSE IT CAN RESULT IN SERIOUS INJURY OR DEATH! I HOPE YOU AGREE AND TAKE ACTION TO HELP US ALL OUT PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162618December 20, 2018
ENGINE, SUSPENSION
I HAVE A 2014 KIA SORENTO SXL 3.3 LTR V6 WITH 119, 952 MILES ON IT. ON 11/26/2018 AFTER PULLING IN THE DRIVE WAY AND EXISTING THE CAR I SMELLED WHAT I BELIEVED TO BE AN ANTIFREEZE SMELL.MY CAR DID NOT HAVE ANY WARNING INDICATORS ON AND MY TEMPERTURE GAUGE WAS NORMAL. I TOOK MY CAR TO DOBBS ON 11/27/2018, PAID $30.95 AND TOLD IT WAS LEAKING HEAD GASKETS WHICH COST $4500-$5000 TO REPAIR. I DECIDED TO CALL KIA CONSUMER AFFAIRS AND HAD MY CAR TOWED TO A KIA DEALERSHIP FOR DIAGNOSTICS AND THEY DECIDED I NEEDED A MOTOR, THE COST WOULD BE $7600. I THEN CALLED CONSUMER AFFAIRS BACK AND WAS TOLD BY THE AGENT SHE WOULD SUBMIT A REQUEST FOR A GOODWILL REPAIR. KIA AGREED TO REPLACE MY MOTOR AS THE TECHNICIAN DIAGNOSED, BUT I AM RESPONSIBLE FOR LABOR AT $140/HOUR FOR 21.4 HOURS. I REALLY APPRECIATE KIA REPLACING THE MOTOR, OBVIOUSLY DUE TO SOME TYPE OF DEFECT.WONDERING IF THERE WILL SOON BE A RECALL ON IT. I'VE HAD 2 STEERING COLUMNS INSTALLED, ALTERNATOR, LOWER OIL PAN AND STILL A POPPING NOISE. I WAS TOLD ON THE 4TH TIME OF COMPLAINING TO DEALER SERVICES, THEY TIGHTEN AN AXLE NUT. WELL THE NUT MUST BE LOOSE AGAIN BECAUSE THE POPPING IS BACK. COULD THIS BE A PROBLEM WITH THE AXLE WHICH HAS BEEN RECALLED ON OTHER MODELS?SHOULD MY MOTOR ALSO HAVE BEEN A PART OF THE MOTORS MOST RECENTLY RECALLED. COULD MY STRUT HAVE STARTED LEAKING DUE TO AN ADEQUATE AMOUNT OF CORROSION SUBSTANCE NOT BEING APPLIED ? I REPLACIND MY STRUTS,ROTORS, BREAKS AND 4 NEW TIRES. I LOVE MY CAR, THIS IS MY SECOND KIA.I AM GREATFUL, BUT A LITTLE DISAPPOINTED ABOUT PAYING $3000. MY 2 MONTH OLD DAUGHTER PASSED AWAY IN HER SLEEP ON MARCH 15. 2017 AND LEFT ME WITH THE STRESS OF LOSING HER, FUNERAL COST AND NOW THIS. I AM A SINGLE MOTHER; THEREFORE MONEY IS TIGHT. CARS SIMILAR TO MINE HAVE CAUGHT ON FIRE DUE TO FAULTY MOTORS AND THAT IS REALLY A SCARY THOUGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162773December 20, 2018
SERVICE BRAKES, SUSPENSION, WHEELS
WHILE DIVING DOWN THE ROAD, THE REAR PASSENGER SIDE GEAR BOX SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162826December 20, 2018
EXTERIOR LIGHTING
WHILE DRIVING MY HEADLIGHTS WILL RANDOMLY JUST SHUT-OFF SOMETIMES THEY WILL COME RIGHT BACK ON AND OTHER TIMES IT TAKES A FEW MINUTES FOR THEM TO COME BACK ON. THIS HAPPENS SEVERAL TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162440December 19, 2018
ENGINE
ENGINE HAS ROD KNOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162442December 19, 2018
ENGINE
RESTRICT OIL FLOW TO THE BEARINGS CAUSING BEARING WEAR. A WORN CONNECTING ROD BEARING WILL PRODUCE A CYCLIC KNOCKING NOISE FROM THE ENGINE. THIS ISSUE HAPPENS WHEN THE CAR IS ON AND DRIVING IN A CITY STREET AND HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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