Kia Sorento Complaints

10,397 consumer complaints on file.

#11257563September 23, 2019
EXTERIOR LIGHTING
WHILE DRIVING, THE VEHICLE'S HEADLIGHTS TURN OFF WITHOUT WARNING. THIS HAS HAPPENED ON HIGHWAYS AND ON SURFACE STREETS. IN ALL CASES THE LIGHT CONTROL SWITCH WAS ON "AUTO." AT LEAST TWICE, THE LIGHTS WENT OFF AFTER USING THE TURN SIGNAL TO INDICATE A LANE CHANGE. AT LEAST ONCE, THE DASHBOARD DISPLAY CAME UP AFTER SEVERAL SECONDS, AS IF THE DRIVER WAS MANUALLY CHANGING THE LIGHTS FROM AUTO TO ON OR OFF, BUT THE DRIVER WAS NOT TOUCHING THE CONTROLS. IN ALL CASES THE HEADLIGHTS CAME BACK ON AFTER SEVERAL SECONDS. LIGHT INDICATORS HAVE COME ON DURING DAYLIGHT HOURS AS WELL, MAKING IT APPEAR THE ISSUE HAPPENS DURING DAY AND NIGHT. WHEN RETURNING TO THE VEHICLE AFTER IT WAS DRIVEN, THEN PARKED FOR AN HOUR OR MORE, WE HAVE ALSO FOUND THE HEADLIGHTS AND TAILLIGHTS ALL ON. THE LIGHTS WOULD NOT GO OFF WITHOUT MANUALLY TURNING THEM OFF AND THEN BACK TO AUTO. THE LIGHTS HAVE ALSO ALL COME ON IN THAT SAME MANNER, WHEN THE CAR WAS PARKED AND SOMEONE LEANED UP AGAINST IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257173September 22, 2019
STRUCTURE:BODY
2016 KIA SORENTO POWER LIFTGATE WILL NOT ALWAYS OPEN WHEN KEYFOB OR BUTTON INSIDE THE CAR IS PUSHED. I HAVE TO MANUALLY OPEN IT AND THEN IT WILL WORK FINE FOR A FEW DAYS. PROBLEM HAS EXISTED FOR A FEW YEARS. DEALERSHIP CANNOT REPLICATE THE ISSUE, SO THEY NOTE IT BUT NOTHING HAS BEEN DONE TO FIX IT. I HAVE READ ABOUT MANY OTHER SORENTOS WITH CUSTOMERS MAKING THE SAME COMPLAINT. VEHICLE IS ALWAYS STATIONARY WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257104September 21, 2019
ENGINE
MY KIA SORENTO HAS HAD THE OIL PRESSURE SENSOR GO OUT TWICE IN TWO YEARS. WHILE DRIVING MY VEHICLE IS CHANGED WHEN SUPPOSED TO BE AND STILL THIS IS THE SECOND TIME DRIVING IT HAS DONE THIS ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256925September 20, 2019
ENGINE
TODAY AS I CHANGED LANES COMING TO A RED LIGHT MY CAR JUST SHUT OFF WITH NO INDICATION. I WENT TO PRESS THE GAS TO GO AND LOOKED DOWN WHEN I WOULDN'T MOVE AND THE BATTERY AND OIL LIGHT WAS ILLUMINATED. I HAD TO PUT IT IN PARK AND TRIED CRANKING IT SEVERAL TIMES BEFORE IT CRANKED BACKED UP. JUST HAD A CLOCKSPRING FOR AIRBAG REPLACED JUST DAYS AGO AND NOW THE AIRBAG LIGHT IS BACK ON. THIS IS SERIOUSLY DANGEROUS AND I AM NOW SCARED OF MY CAR AS IT COULD STALL OUT ANYWHERE AND CAUSE A WRECK. THIS IS DEFINITELY A SAFETY ISSUE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256960September 20, 2019
ENGINE
I HAVE A 2013 KIA SORENTO THAT COMPLETELY STOPPED WORKING AS I WAS DRIVING DOWN A BUSY HIGHWAY. IT WAS TOWED TO A DEALERSHIP WHO AFTER TWO DAYS OF WAITING STATED MY ENGINE WAS LOCKED UP AND IT WAS COST $8500. I KNEW ABOUT THIS ENGINE RECALL FOR KIA AND I THEN CONTACTED KIA CUSTOMER SERVICE TO SEE IF THERE WAS ANYTHING THEY COULD DO TO HELP ME. I GOT A CASE NUMBER AND AFTER TWO AND A HALF WEEKS OF WAITING AND BEING TOLD SOMEONE WOULD CALL ME BACK IN 2-3 DAYS EVERY TIME I CALLED THEY RELAYED THE NEWS THAT THERE WAS NO WAY THEY COULD ASSIST ME. THE REASONS BEING THAT MY VIN NUMBER WAS NOT ASSOCIATED WITH THE RECALL AND MY WARRANTY HAD JUST ENDED IN JANUARY, THIS HAPPENED IN AUGUST. AFTER POLITELY TELLING THIS KIA EMPLOYEE THAT EVEN THOUGH IT SOUNDS LIKE THE SAME ISSUE FROM THE RECALL THERE IS NO WAY YOU CAN ASSIST? SHE FIRMLY SAID NO, IT IS VERY VIN SPECIFIC. I HAVE $71,000 MILES ON MY CAR AND GET OIL CHANGES REGULARLY. THERE IS NO REASON MY ENGINE SHOULD HAVE LOCKED UP. I ALMOST HAD THIS CAR PAID OFF AND NOW I AM STUCK WITH NO ANSWERS AND NO ASSISTANCE. I AM VERY UNHAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256440September 18, 2019
EXTERIOR LIGHTING
THE REAR BREAK LIGHTS AND RUNNING LIGHTS FAIL CONSISTENTLY. THEY HAVE HAD TO BE REPLACED MULTIPLE TIMES IN THE LAST FEW MONTHS. ON OCCASION, THE PASSENGER SIDE LIGHT POWERS BACK ON AFTER THE REAR HOUSING HAS BEEN MOVED. IN INCIDENTS WHEN THE LIGHT HAS FAILED, THERE IS A BURN MARK ON THE OUTER CONTACT PORTION OF THE BULB. THIS AFFECTS ALL LEVELS OF DRIVING AS YOU CAN FIND YOURSELF NEARLY INVISIBLE AND GIVE ZERO INDICATION OF STOPPING TO VEHICLES AROUND YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256515September 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
2012 KIA SERENTO 2/25/2017& KIA HAD A "ANTI-CORROSION"RECALL AND WE HAD IT SERVICED AT MIKE SMITH KIA IN PADUCAH,KY-4/14/17,WE WILL CALL THIS DOCUMENT1.THEN WE WE RECEIVED MAJOR ENGINE RECALL IN SEPTEMBER 20,2017 ABOUT 2012 KIA SERENTO'S STALLING,DOCUMENT 2.WE TOOK THE VEHICLE TO WYATT JOHNSON KIA OF TN. OCTOBER 7,2017 & WE WERE TOLD IF IT DID NOT PASS THEIR TESTS THEY WOULD REPLACE THE ENGINE.OK,WELL THEY SAID IT PASSED,AND CHANGED THE OIL,&SUPPOSEDLY PUT AN "MIL" SENSOR AND"MIL" DASH LIGHT TO DETECT ONCOMING ENGINE FAILURE AND SEND THE CAR INTO WHAT THEY CALL A 'LIMP" MODE. WHICH IS NOT DOCUMENTED ON DOCUMENT #3 WHICH TO OUR SURPRISE IT PASSED BECAUSE IT HAD BEEN MAKING AN KNOCKING SOUND AND EXPERIENCING SOME ATTEMPT'S OF THE VEHICLE STALLING.YES AFTER THE OIL CHANGE RAN SOME WHAT SMOOTHER,BUT STILL EVERY NOW AND THEN WE WOULD GET AN OCCASIONAL THROTTLE SPIKE,OR AN ATTEMPT TO STALL.GOT AN RECALL TO DO A LOGICUPGRADE,& TOOK IT IMMEDIATELY TO WYATT J. KIA DEC.12,2018,DIAGN. DID NOT DETECT CODE FROM KNOK SENSOR BUT CAUTIONED,ON PERFORM FUEL INJECTION/THROTTLE BODY SERVICE FOR $199.95 DOCUMENTS #4&5 THE WE HEAR ABOUT THIS FUEL PUMP AND FUEL LINE RECALL IN MICHIGAN ON 68,000 VEHICLES IN OUR YEAR,MAKE AND MODEL,WHICH RAISED A RED FLAG TO WHY OUR VEHICLE WAS CONTINUING TO THROTTLE SPIKE'S AND MORE APPARENT ATTEMPTS TO STALL.HOWEVER NO RECALL ON OUR'S?HAVE GOTTEN 2 MORE RECALL'S SINCE ON OUR VEHICLE,ONE HEADLAMP LOW BEAM CONNECTOR WARRANTY EXTENSION,&TWO AIR BAG CLOCK SPRING,CALLED KIA TO SCHEDULE AN APPOINT. FOR REPLACEMENT AND ASKED ABOUT THE FUEL PUMP ISSUE AND IT POSSIBLY BEING THE REASON FOR THE THROTTLE SPIKES & STALL ATTEMPTS ALL THIS TIME,BUT NO RECALL FOR OUR VEHICLE,AND WANT TO CHARGE$120+$199.FOR DIAG.AND THROTTLE BODY/FUEL INJECTION,BUT FREE REPLACEMENT OF AIR BAG SPRING ASS.?HAVE TO KEEP OIL CHANGED,BECAUSE START'S TO RUN REALLY ROUGH.THIS IS GETTING OLD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256527September 18, 2019
ENGINE
TL* THE CONSUMER OWNS A 2013 KIA SORENTO. WHILE THE CONSUMER STATED THAT THEIR SPOUSE WAS DRIVING 45 MPH, THE CONSUMER HEARD AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. WHEN APPROACHING A STOP, THE VEHICLE STALLED AND THE IGNITION TURNED OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RICK CASE KIA (LOCATED AT 3190 SATELLITE BLVD, DULUTH, GA 30096, (678) 321-1590) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONSUMER ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,994. *LN *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256224September 17, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF A TECHNICAL SERVICE BULLETIN UNDER NHTSA ID NUMBER: 10164382 (AIR BAGS, EQUIPMENT). THE VEHICLE WAS TAKEN TO TAYLOR KIA OF TOLEDO (6300 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8811) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE WARRANTY BECAUSE THE OCCUPANT CLASSIFICATION SENSOR MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256256September 17, 2019
VEHICLE SPEED CONTROL
CRUISE CONTROL MECHANISM IS WORKING IMPROPERLY. DOES NOT ALWAYS TURN ON, SOME TIMES CAN SET CRUISE WITH THE CANCEL BUTTON. CAN NEVER SET WITH THE ACTUAL SET BUTTON. VERY FAULTY AND DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255880September 16, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY ACCELERATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ALL THE TIME EVER SINCE THE VEHICLE WAS PURCHASED IN APRIL OF 2019. THE VEHICLE WAS TAKEN TO STEVE HANN AUTO GROUP (1730 S 1ST ST, YAKIMA, WA 98901) ON THREE OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255893September 16, 2019
ENGINE
THE ENGINE OF MY 2013 KIA SORENTO, WITH LESS THAN 58K MILES, SEIZED AND SHUT OFF COMPLETELY, CAUSING THE STEERING WHEEL TO LOCK WHEN I WAS DRIVING ON A BUSY SUBURBAN STREET. THANKFULLY, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, WHERE I WAS ABLE TO RESTART THE ENGINE AND DRIVE HOME, NOTING A KNOCKING NOISE IN THE ENGINE THE WHOLE WAY. THE CAR REMAINED IN OUR GARAGE FOR THE NEXT COUPLE WEEKS WHILE WE WERE ON VACATION. ONCE HOME, I DROVE THE CAR (KNOCKING ALL THE WAY) TO FIRESTONE WHERE THEY DIAGNOSED THE ISSUE AS A PROBABLE BOTTOM END ENGINE CONNECTING ROD FAILURE, NOTING THEY HAD SEEN AT LEAST FIVE OR MORE KIA SORENTOS WITH THE SAME PROBLEM, THEN PROCEEDED TO PULL UP THE NHTSA RECALL FOR 2011-2013 SORENTOS WITH ENGINE FAILURE RELATING TO BOTTOM END CONNECTING RODS. THE CAR HAD BARELY MADE IT TO FIRESTONE (WHERE THE ENGINE DIED COMPLETELY) AND HAD TO BE TOWED TO THE JIM SIPALA KIA DEALERSHIP IN WEST CHESTER, PA, WHERE THE CAR HAD BEEN PURCHASED, USED, IN 2014, WITH ABOUT 16,000 MILES. SIPALA KIA DIAGNOSED WHAT FIRESTONE HAD SUSPECTED BUT REFUSED TO DO ANYTHING B/C THE VIN # OF MY CAR DID NOT MATCH THOSE IN THE RECALL, EVEN THOUGH IT WAS THE EXACT SAME ISSUE, WHICH THEY DID NOT DENY. THE ISSUE MY CAR HAS FALLS UNDER THE NHTSA SAFETY RECALL #17V224000, RECALL DATE 3/31/17, WHEREIN THE CONSEQUENCE OF THIS ISSUE IS NOTED AS 'BEARING WEAR MAY RESULT IN THE ENGINE SEIZING, INCREASING THE RISK OF A CRASH.', WHICH IS EXACTLY WHAT HAPPENED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256026September 16, 2019
ENGINE
MY ENGINE WAS REPLACE ON ORIGINAL RECALL. I KEEP BRINGING IT BACK FOR OVERHEATING AND RUNNING HOT AND THEY KEEP TELLING ME NOTHING IS WRONG. IS THERE A DEFECT IN THE REPLACEMENT ENGINE AFRAID TO DRIVE MY CAR CAR IT DOES NOT GET HOT UNTIL YOU DRIVE IT FOR A WHILE OR LONG TRIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255535September 16, 2019
EXTERIOR LIGHTING
2012 KIA SORENTO, HAD ISSUE WITH THE PASSENGER SIDE HEADLIGHT BLOWING. ASKED DEALERSHIP TO FIX IT. THEY SAID PRONGS NEEDED TO BE SPREAD. THE LIGHT BLEW AGAIN. TOOK IT BACK IN AND THEN THEY REPLACED THE HARNESS. THEY FORGOT TO MENTION THERE WAS AN ISSUE AND MADE IT SOUND LIKE THEY DID ME A FAVOR FIXING IT FOR FREE. FAST FORWARD A YEAR AND I START HAVING THE SAME ISSUE WITH THE BRAKE LIGHTS. THEY TELL ME THAT THEY WILL DIAGNOSE FOR $150 AND IF IT IS THE WIRING HARNESS IT WILL COST ME AN ADDITIONAL $300. IT WAS THE WIRING HARNESSES THEY DIDN'T CHARGE ME FOR THE DIAGNOSE BUT IT STILL COST $250. I TOLD THEM THAT IT WAS THE SAME ISSUE AS THE HEADLIGHT. THEY DIDN'T CARE BECAUSE I DIDN'T BRING IT IN EVERY TIME THE BULBS BLEW TO PAY $20 TO REPLACE THE BULBS. GOT IT REPAIRED 5/2019 NOW THE BRAKE LIGHT IS OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255538September 16, 2019
VEHICLE SPEED CONTROL
I USE SPEED CONTROL OFTEN. SOMETIMES IT TAKES SEVERAL ATTEMPTS TO GET IT TO SET. I NEVER REPORTED IT BECAUSE I KNEW IT WOULD COST A FORTUNE FOR THE DEALER TO DIAGNOSE. I BELIEVE IT IS ACTUALLY PART OF AN ELECTRONIC ISSUE. THE DRIVER'S SIDE HEATED SEAT NO LONGER WORKS. I WENT TO ADJUST THE VOLUME OF PHONE CALL FROM STEERING WHEEL AND THE IT DISCONNECTED THE CALL. WENT TO TURN VOLUME UP FOR THE RADIO FROM THE STEERING WHEEL AND THE VOLUME WENT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255707September 16, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, THE CONTACT NOTICED THAT THE OIL LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CHANGED THE OIL GASKETS AND ADVISED THE CONTACT THAT THE ENGINE HAD A VERY HIGH OIL CONSUMPTION. THE CONTACT ALSO MENTIONED THAT THE HORN AND THE DOOR LOCKS FAILED WHEN THE VEHICLE WAS FIRST PURCHASED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255715September 16, 2019
STRUCTURE:BODY
CLEAR COAT COMING OFF THE FRONT BUMPER. I'M STILL PAYING FOR THIS CAR AND BOUGHT IT OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255717September 16, 2019
ENGINE
DURING A ROUTINE OIL CHANGE, MY 2016 KIA SORENTO HAD NO OIL ON THE DIPSTICK. I'VE USED SYNTHETIC OIL WITH EVERY CHANGE SINCE BUYING THE SORENTO NEW. WITH THE ENGINE LIGHT SHOWING UP, THE ERROR CODE SUGGESTS REPLACING THE INTAKE CAMSHAFT POSITION SENSOR. SYMPTOMS THAT BEGAN WITH THE CHECK ENGINE LIGHT INCLUDED THE FOLLOWING: REVVING OF RPMS IN PARK, SLOW ACCELERATION WHEN TRYING TO CROSS A BUSY HIGHWAY (IT STALLS), AND CLIMBING INTO 6K RPMS WHEN GOING UP HIGHWAY INCLINES (HILLS) AT 55-60 MPH. AND THERE IS STILL THE QUESTION OF "WHERE DID THE OIL GO IN THE FIRST PLACE?" THERE IS NO EXTERNAL LEAK OF ENGINE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255727September 16, 2019
ENGINE
AT THE BEGINNING OF AUGUST 2019, MY AIR CONDITIONER STARTED PUTTING OUT HOT AIR. I HAD MY OIL CHANGED AT THE KIA DEALERSHIP ON 8/16 AND THEY DID THE USUAL SAFETY CHECK AND THEY DIDN'T MENTION ANYTHING (I FORGOT TO MENTION THE AIR CONDITIONING). ON 8/25 I WAS DRIVING HOME AND IT WAS VERY HOT OUT AND THE A/C WAS STILL NOT WORKING. I NOTICED AS I PULLED INTO THE DRIVEWAY AT MY HOME, THE ENGINE TEMP GAUGE WAS FULLY ON "H" HOT. I DECIDED TO TAKE IT BACK TO THE KIA SERVICE THE NEXT MORNING. AFTER THEY REVIEWIED IT, THEY DETERMINED I HAD "CATASTROPHIC ENGINE FAILURE" WHICH WAS WHY THE A/C WASN'T WORKING. MY MODEL WAS NOT SPECIFICALLY RECALLED AT THE TIME. THEY DETERMINED IT WAS COVERED BY THE EXTENDED WARRANTY AND THEY ARE PUTTING IN A NEW ENGINE COMPLETELY. THIS IS STILL A SERIOUS SAFETY CONCERN WITH KIA ENGINES OVERALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255821September 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE DID NOT RESPOND AND REAR ENDED A SECOND VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED RIGHT ANKLE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,600. THE CONSUMER STATED ONCE SHE WAS AWARE SHE WAS ROLLING BACKWARDS, SHE PUTHE VEHICLE IN PARK, IT CONTINUED TO ROLL. THE CONSUMER THEN SHIFTED INTO DRIVE STRIKING ANOTHER VEHICLE. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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