Jeep Liberty Complaints

8,882 consumer complaints on file.

#10201063August 28, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY 4X4. THE CONTACT RECEIVED A RECALL LETTER FOR THE BLOWER MOTOR ON HIS VEHICLE. HE HAS BEEN WAITING THIRTY DAYS FOR THE PART TO ARRIVE SO HIS VEHICLE CAN BE REPAIRED. THE DEALER INFORMED HIM THAT THE PART ARRIVED. ON AUGUST 28, 2007, THE CONTACT TOOK HIS VEHICLE TO THE DEALER AND REMAINED THERE THE ENTIRE DAY. THE CONTACT WAS INFORMED THAT THE PART HAD NOT ARRIVED AFTER ALL, BUT THE VEHICLE CURRENTLY REMAINS AT THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200792August 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
REF- SAFETY RECALL F23 - LOWER BALL JOINTS. I RECEIVED THIS FIRST NOTICE MAY 1 AND CONTACTED YORK JEEP HERE IN PRESCOTT. 4 MONTHS LATER THEY HAVE NOT YET REPAIRED MY VEHICLE. I KEEP GETTING TOLD NO PARTS ARE AVAILABLE - THE PARTS ARE ON ORDER. I HAVE CONTACTED THEM MONTHLY AND GET THE SAME RESPONSE. I THINK THIS IS VERY STRANGE. CAN YOU HELP ME GET THIS RESOLVED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200796August 26, 2007
FUEL SYSTEM, DIESEL, FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
OUR JEEP LIBERTY DIESEL AS BEEN RUNNING TERRIBLY LATELY, AND THEN STALLED AND WOULD NOT START. AFTER LOOKING FURTHER INTO THE CAUSE,I FOUND THAT THE FUEL FILTER HEAD HAD A FUEL LEAK AT THE ELECTRICAL CONNECTION FOR THE FUEL HEATER. IT APPEARS THAT THE HEATER IS OVER HEATING AND MELTING THE NON-METALLIC FILTER HEAD WHERE THE CONNECTOR PENETRATES AND SEALS. THE CONNECTOR THAT PLUGS INTO THE FILTER HEAD IS BLACK AROUND ONE OF THE PINS. I HAVE LEFT THE HEATER UNPLUGGED, AND FOR NOW HAVE SEALED THE LEAK WITH A FUEL TANK EPOXY PATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200762August 25, 2007
ENGINE AND ENGINE COOLING:ENGINE
ENGINE SERPENTINE BELT TENSIONER CAUSING RATCHETING NOISE AND IMPROPER OPERATION. THIS IS THE 5TH TENSIONER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200658August 24, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING BETWEEN 5-60 MPH, THE DOORS WOULD CONTINUOUSLY LOCK AND UNLOCK. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW BODY CONTROL MODULE. THERE WAS A NHTSA RECALL NUMBER 04V111000 (LATCHES: LOCKS) FOR THE 2004 JEEP LIBERTY'S. THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200662August 24, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE CATALYTIC CONVERTER LIGHT ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO DRIVE AFTER IT HAD BEEN REPAIRED BY THE DEALER. THE CONTACT TOOK THE VEHICLE TO A MECHANIC, WHO STATED THAT THE VEHICLE SHOULD HAVE BEEN DEEMED AS DESTROYED AND WOULD NOT PERFORM ANY REPAIRS. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT IT ONLY NEEDED AN ALIGNMENT. HOWEVER, THE VEHICLE REMAINED DIFFICULT TO DRIVE AND MADE A THUD NOISE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 53,000 AND FAILURE MILEAGE WAS 52,917.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200609August 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RECEIVED SAFETY RECALL F-23 LOWER BALL JOINTS THE WEEK OF 08-13-07, MADE APPT FOR REPAIRS ON 08-23-07; WHILE DRIVING HOME ON 08-21 IN RAINY CONDITIONS I WAS UNABLE TO STEER MY 2005 JEEP LIBERTY & STRUCK A GUARDRAIL,DAMAGING MY FRONT BUMPER, FORTUNATELY I WAS DRIVING UNDER 20 MPH. I CALLED CHRYSLER WHEN I ARRIVED HOME ON THE 21ST & I STILL HAVE NOT HAD A CALL BACK FROM THE TO ADVISE ME IF THEY WILL PAY THE $600.00 REPAIR BILL THAT I HAVE FOR THE DAMAGE TO MY FRONT BUMPER. CHRYSLER ASSOCIATES ADVISED ME THEY ARE WAITING TO TALK TO THE LOCAL DEALER THAT REPLACE THE BALL JOINTS. I WAS ALSO TOLD THAT ALL OF THE INFORMATION BETWEEN THE DEALER & CHRYSLER ARE PROPRIETARY AND THEREFORE WOULD NOT BE DISCLOSED TO ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201412August 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:HYDRAULIC POWER ASSIST SYSTEM
2002 JEEP LIBERTY THAT WAS TOTALED WHEN THE POWER STEERING WENT OUT CUSTOMER STATES THAT SHE IS NOW WITHOUT TRANSPORTATION DUE TO FAULTY PARTS AND WANTS SOME KIND OF SOLUTION**CC THE CONSUMER RECEIVED 2 RECALL LETTERS IN THE MAIL AFTER HER ACCIDENT. BOTH NOTICES STATED THAT THE VEHICLE NEEDED TO HAVE THE BALL JOINTS REPAIRED. THE CONSUMER CONTACTED THE MANUFACTURER AND INFORMED THEM OF THE ACCIDENT CHRYSLER STATED THEY WERE SENDING A REPRESENTATIVE OUT TO INVESTIGATE THE VEHICLE. THE CONSUMER STATED THE REPRESENTATIVE ASSESSED THERE WAS NOTHING WRONG WITH THE LOWER BALL JOINT, AIRBAGS, OR STEERING TO CAUSE THE ACCIDENT. THE CONSUMER FURTHER STATED SHE SPOKE WITH THE GARAGE WHERE THE VEHICLE WAS LOCATED AND STATED NO ONE EVER CAME TO CHECK THE VEHICLE OVER. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10201445August 23, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, SUSPENSION
2004 JEEP LIBERTY SPORT HAS LOSS OF POWER AND IS QUITTING CUSTOMER STATES THAT HE HAS HAD MULTIPLE PARTS FIXED AND REPLACED AND NOW THE VEHICLE HAS THE SAME FAILURE PROBLEMS AS LAST YEAR. **NAR**KB THE CONSUMER HAS HAD 2 FUEL PUMPS REPLACED, A WIRING HARNESS IN THE FIREWALL, CRUISE CONTROL SENSOR REPLACED, THE ENTIRE MODULE REPLACED, BALL JOINT REPLACED AND NOW THE VEHICLE IS LOSING POWER AND QUITTING AGAIN. THE CONSUMER FURTHER STATED THAT THE SPEEDOMETER AND TACHOMETER BOTH ARE GOING CRAZY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200479August 22, 2007
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I HAD DRIVEN MY JEEP LIBERTY FOR ABOUT 10 MILES AND PARKED IT IN MY DRIVEWAY AT ABOUT 6 PM ON WED AUG 15,2007. AT MIDNIGHT, I WENT TO LET THE DOG IN AND SAW FLAMES COMING FROM THE FRONT PASSENGER SIDE OF MY CAR. I CALLED THE FIRE DEPARTMENT . THE WHOLE FRONT OF THE CAR WAS BURNED UP. THE CAR IS TOTALED. I LATER FOUND OUT THERE WAS A RECALL ISSUED ON THAT CAR FOR A DEFECT IN THE AC BLOWER MOTOR. I WAS NOT USING THE AC THAT DAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10200496August 22, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
SATURDAY AUGUST 18TH 2007 I RECEIVED A RECALL NOTICE FROM DAIMLER CHRYSLER REGARDING THE LOWER BALL JOINTS ON 2002-2006 JEEP LIBERTIES. THE RECALL SAID WATER COULD GET INTO THE FRONT SUSPENTION CAUSING THE BALL JOINT TO CORRODE AND SEPARATE WHICH COULD LEAD TO LOSS OF STEERING AND A POSSIBLE ACCIDENT. WHILE DRIVING HOME FROM WORK ON MONDAY THE 20TH (2 DAYS LATER) MY FRONT LEFT WHEEL FELL OFF WITHOUT WARNING, CAUSING LOSS OF CONTROL AND NEARLY CAUSING AN ACCIDENT (COINCIDENCE?). THE DEALER SAID THAT MY UPPER BALL JOINT HAD CORRODED AND SEPARATED AND THE RECENT RECALL WOULD NOT COVER MY REPAIR. DAIMLER CHRYSLER SAID THERE'S NOTHING THEY CAN DO AND I WOULD BE RESPONSIBLE FOR REPAIRS. I WENT ONLINE AND WAS SHOCKED TO FIND (IN ONLY ABOUT 20 MINUTES- SO THERE MUST BE MANY MORE) THAT HUNDREDS OF PEOPLE HAS THE EXACT SAME FAILURE WITH THEIR 02' -06' LIBERTY. ALTHOUGH I WOULD LIKE DAIMLER CHRYSLER TO TAKE RESPONSIBILITY FOR THE REPAIR, THE MORE IMPORTANT ISSUE IS THAT THERE SEEMS TO BE A SERIOUS PROBLEM WITH THESE CARS (SPECIFICALLY THE BALL JOINTS). THE RECALL SHOULD DEFINITELY INCLUDE UPPER BALL JOINTS AS WELL. LUCKILY I WAS ONLY GOING ABOUT 15-20MPH (MY CAR WAS STILL COMPLETELY FISH-TAILED) IF I HAD BEEN DOING ANYTHING OVER 40MPH I'M CERTAIN I WOULD HAVE ROLLED IT. I'M SURE THERE HAS TO BE PEOPLE OUT THERE WHO HAD FAMILY OR FRIENDS KILLED IN ACCIDENTS CAUSED BY THIS EXACT ISSUE...THEY PROBABLY DON'T EVEN KNOW HOW WIDESPREAD THE PROBLEM IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200344August 21, 2007
AIR BAGS, STEERING
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. IN DECEMBER OF 2006, WHILE DRIVING 55 MPH, THE STEERING WHEEL BEGAN TO SHAKE UNCONTROLLABLY. THE CONTACT WAS UNABLE TO IMMEDIATELY STOP THE VEHICLE. THERE WAS SNOW ON THE GROUND AT THE TIME OF THE FAILURE. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. MOST RECENTLY, WHILE DRIVING 35 MPH, THE STEERING WHEEL BEGAN TO SHAKE UNCONTROLLABLY AND THE VEHICLE ROLLED OVER AND CRASHED INTO A DITCH. THREE PASSENGERS WERE INJURED AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. ON BOTH OCCASIONS, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT INFORMED THE INSURANCE COMPANY THAT THERE WAS SOMETHING WRONG WITH THE STEERING WHEEL, HOWEVER, THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE CRASH. THE VEHICLE WAS TOWED. THE CURRENT MILEAGE WAS 94,000 AND FAILURE MILEAGE WAS 87,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10200250August 21, 2007
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BEWARE IF YOU OR YOURS IS DRIVING A WELL-MAINTAINED JEEP LIBERTY. MY SON COULD LOST CONTROL AND COULD HAVE BEEN KILLED IF HE WAS TRAVELING AT A HIGHWAY SPEED IN A 2003 JEEP LIBERTY WHEN THE UPPER BALL JOINT SUSPENSION FAILED ON HIS VEHICLE. AFTER A RECENT RECALL AND REPLACEMENT OF THE LOWER BALL JOINTS OF MY SON'S 2003 JEEP LIBERTY, THE UPPER BALL JOINT WHICH IS OF SIMILAR DESIGN AND MANUFACTURER BROKE WHILE DRIVING AT 25 MPH ON LOCAL ROAD ON PASSENGER SIDE CAUSING WHEEL TO DETACH. PER WEBSITE POSTINGS JOINT IS SEALED AND THUS CANNOT BE MAINTAINED OR LUBRICATED. A CHRYSLER REPRESENTATIVE SAID THAT IT STANDS BEHIND ITS PARTS PRODUCTS BUT REFUSES TO ADDRESS $900 REPAIR OR TOWING AS IT IS NOT SUBJECT TO RECALL OR WARRANTY. VEHICLE WAS NOT USED FOR OFF-ROADING OR AGGRESSIVE DRIVING. I HAVE KEPT THE PARTS. AM THANKFUL THAT SON IS OK BUT HAVE RECEIVED NO SATISFACTION FROM CHRYSLER OR DEALER WHERE VEHICLE HAS BEEN MAINTAINED. OWNERS SHOULD BE NOTIFIED SO THAT THEY CAN HAVE THEIR VEHICLES INSPECTED TO AVERT THIS SAME FAILURE ALTHOUGH RECENT INSPECTION OF LOWER BALL JOINTS THAT WERE SUBJECT TO RECALL DID NOT PREVENT THE UPPER BALL JOINT FAILURE IN OUR CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200378August 21, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE PULLED TO THE RIGHT AND THE STEERING BEGAN TO FAIL. THE CONTACT ATTEMPTED TO HAVE THE LOWER BALL JOINT RECALL REPAIRED IN MARCH OF 2007. SHE ALSO RECEIVED AN F23 RECALL LETTER ON JULY 24, 2007. THE JEEP DEALER STATED THAT THEY DID NOT HAVE ANY PARTS AVAILABLE. THE CONTACT IS AWARE OF THE RISK INVOLVED WHILE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201348August 21, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
2003 JEEP LIBERTY WITH LOWER BALL JOINT PROBLEMS CUSTOMER STATES THAT HE WAS NOT NOTIFIED ABOUT THE RECALL AND WANTS TO KNOW WHO NOTIFY THE CONSUMER**CC THE CONSUMER STATED WHILE DRIVING THE LOWER BALL JOINT BROKE, AFTER MUCH DISCUSSION THE BALL JOINT WAS REPAIRED. THE CONSUMER STATED THE RECALL NOTICES WERE SENT OUT 3 DAYS PRIOR TO PURCHASING THE VEHICLE AND WAS NEVER INFORMED OF THE RECALL. THE CONSUMER STATED THAT THE DEALER NEVER INFORMED HER OF THE RECALL AND STATED WAS NOT RESPONSIBLE TO INFORM THE CONSUMER OF THE RECALL BUT THE CONSUMER WANTS TO KNOW WHO WAS SUPPOSED TO INFORM HER OF THE RECALL AND WHAT THE PROCEDURES ARE FOR NOTIFYING CONSUMERS? *TR *UPDATED 12/12/07 *BF UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200105August 20, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT HIS VEHICLE IS UNDER SAFETY RECALL NUMBER 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT). SINCE JANUARY OF 2007, HE HAS ATTEMPTED TO SCHEDULE AN APPOINTMENT AT TWO DIFFERENT DEALERS, BUT HAS NOT RECEIVED A RESPONSE. HIS NAME HAS BEEN PLACED ON A WAITING LIST. THE CURRENT MILEAGE WAS 13,800 AND FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200143August 20, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE MAKING A TURN AT 15 MPH, THE FRONT DRIVER SIDE WHEEL DETACHED FROM THE VEHICLE. THE CONTACT FELT THAT THE FAILURE COULD HAVE BEEN AVOIDED IF THE WAIT TIME FOR THE LOWER BALL JOINT REPAIR HAD BEEN SHORTER. THE VEHICLE WAS TOWED TO THE REPAIR SHOP. THE VIN AND ENGINE SIZE WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200205August 20, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING AT SPEEDS BETWEEN 5-60 MPH THE ENGINE WOULD STALL. THE CHECK ENGINE AND OIL WARNING INDICATOR LIGHTS ILLUMINATED. THERE WAS A LOSS OF POWER STEERING AND BRAKES. THE VEHICLE WOULD RESTART BUT WOULD STALL AGAIN UNLESS THE GAS AND BRAKE WERE APPLIED AT THE SAME TIME. THE DEALER REPLACED THE SPEED SENSOR BUT THE FAILURE CONTINUED. THE CURRENT MILEAGE WAS 86,000. THE FAILURE MILEAGE, VIN, ENGINE SIZE AND CYLINDERS WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199670August 15, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR THE LOWER BALL JOINTS. HE CALLED THE DEALER AND WAS INFORMED THAT THEY COULD NOT SERVICE HIS VEHICLE FOR ANOTHER SIX MONTHS. THE RECALL NUMBER WAS UNKNOWN. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199729August 15, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). SHE CALLED THE DEALER IN JANUARY OF 2007 AND THEY INFORMED HER THAT SHE WOULD BE ADDED TO A REPAIR WAITING LIST. UNFORTUNATELY, THE DEALER DOES NOT KNOW WHEN THE NECESSARY PART WILL BECOME AVAILABLE TO MAKE THE REPAIR. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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