Jeep Liberty Complaints

8,882 consumer complaints on file.

#10247420November 1, 2008
SUSPENSION:FRONT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TOOK 2002 JEEP LIBERTY FOR OIL CHANGE. INFORMED VEHICLE NEEDS 2 NEW UPPER BALL JOINTS. BOTTOMS WERE RECALLED BY CHRYSLER. WHY NOT THE UPPERS AS WELL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246972October 28, 2008
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:MANUAL TRANSMISSION
THIS IS THE LETTER I SENT CHRYSLER CORPORATION. I HAVE A MAJOR PROBLEM WITH THE VALVE SEAT COMING OFF AND DAMAGING MY JEEP LIBERTY ENGINE. WE PURCHASED THE CAR NEW AND HAVE CONTINUALLY PROVIDED MAINTENANCE ON THE VEHICLE AT YOUR DEALERSHIPS. IN FACT, WE WERE ONE OF THE VERY FIRST OWNERS OF THE JEEP LIBERTY AND WAS INVITED AND PARTICIPATED IN A FOCUS GROUP SUPPORTING THIS VEHICLE. WHAT IS UPSETTING IS THE LACK OF INTEREST NOW FROM YOUR CUSTOMER RELATIONS DEPARTMENT EXCEPT FOR YOUR LOCAL DEALERSHIP WHO HAS BEEN SUPPORTIVE, ON WHAT HAS OCCURRED. THIS IS A SAFETY ISSUE AND THIS PROBLEM IS A MANUFACTURER DEFECT . THIS INCIDENT COULD HAVE CAUSED MY DAUGHTER TO HAVE AN ACCIDENT SINCE SHE WAS DRIVING THIS CAR AS A HIGH SCHOOL SENIOR. I WILL TAKE EVERY STEP POSSIBLE AND REPORT THIS SAFETY ISSUE TO ALL PARTIES. I WAS TOLD THE ENGINE NEEDS TO BE REBUILT OR REPLACED AND CHRYSLER CUSTOMER RELATIONS WON'T HELP. THIS IS NOT A ISOLATED INCIDENT AS OTHER DATA HAS BEEN DISCOVERED ON OTHER SIMILAR ENGINES REPORTED SAME RESULTING PROBLEMS. I HAVE PHOTOS AND THERE IS ADDITIONAL INFORMATION REVEALING OTHER VALVE SEAT PROBLEMS RESULTED IN DAMAGE TO OTHER ENGINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246728October 26, 2008
SUSPENSION:FRONT
2003 JEEP LIBERTY TOP PASSENGER SIDE BALL JOINT SEPARATION. WHILE TURNING RIGHT INTO OUR DRIVEWAY THE TOP BALL JOINT SEPARATED CAUSING THE WHEEL TO LEAN TO THE OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246486October 23, 2008
ELECTRICAL SYSTEM
VEHICLE PARKED AND UNOCCUPIED OVER 8 HOURS WHEN FIRE STARTED, NO PRIOR PROBLEMS WITH THE CAR. ROBIN SKLAR IS SUBMITTING CLAIM ON BEHALF OF THE OWNER DAWN GIBBS PURSUANT TO AN INSURANCE CLAIM. THE VEHICLE WAS TOTALED DUE TO THE FIRE. OUR FORENSICS EXPERT OPINES THE CAUSE WAS ELECTRICAL IN NATURE. WE ARE SEEKING RECOVERY DUE TO A POSSIBLE DEFECT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10246559October 23, 2008
STEERING, ELECTRICAL SYSTEM:IGNITION
IGNITION SWITCH BINDS UP INTERMITTENTLY ALSO SHIFTER AND STEERING WHEEL DO NOT LOCK UP AND CAN MOVE SHIFTER FROM PARK WITHOUT PUSHING BRAKE. ADJUSTED SHIFT CABLE BUT DID NOT SOLVE PROBLEM. FOUND THAT SHIFTER AND CABLE ASSEMBLY WERE WORN. REMOVED AND REPLACED SHIFT INTERLOCK CABLE AND GEAR SHIFT ASSEMBLY. TEST OPERATION OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246449October 22, 2008
SUSPENSION:FRONT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINT BROKE WHILE PULLING INTO MY DRIVE WAY. HAD IT BROKE ONLY MINUTES EARLIER IT WOULD HAVE LEAD TO A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246226October 21, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. WHEN THE CONTACT TOOK THE VEHICLE TO AN AUTO SHOP FOR ROUTINE MAINTENANCE, HE WAS INFORMED THAT THE RUBBER BOOTS ON THE UPPER CONTROL ARM BALL JOINTS WERE SEVERELY TORN AND NEEDED TO BE REPLACED. THE DEALER RECOMMENDED THAT THE BALL JOINTS BE REPLACED. THEY ALSO STATED RECENTLY THAT THE PART WAS ON NATIONAL BACK ORDER AND COULD NOT ADVISE HIM OF THE DATE OF AVAILABILITY. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 34,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246020October 19, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER SUDDENLY STOPS WORKING AND,WHEN YOU PRESS THE BRAKE THE VEHICLE COMES TO A GRINDING HALT. THEN HAPPENS EVERY YEAR ONCE, I BROUGHT THIS VEHICLE IN 2002 AND SO FAR IT HAS HAPPENED 6 TIMES. SUDDENLY THE VEHICLE WILL START BEHAVING LIKE THIS, WHERE THE SPEEDOMETER WILL MOVE TO ZERO AND THEN FROM THEN UNTIL I SERVICE WHERE THEY REPLACE THE WHOLE SPEED SENSOR UNIT THE SPEEDOMETER DOESN'T WORK. UNFORTUNATELY DURING THIS TIME THE VEHICLE CAN STOP ANYWHERE WHEN EVER BRAKE IS APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246029October 19, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS FALLING DOWN IN OUR 2007 JEEP LIBERTY . WE HAD IT REPAIRED ONCE AND NOW THE WARRANTY IS RUN OUT . THIS COST 300 TO 400 DOLLARS TO REPAIR THAT WE JUST DON'T HAVE . WE HAVE THE WINDOW HELD UP BY TAPE & THAT IS JUST NOT SAFE . THIS PROBLEM IS ACROSS THE COUNTRY & CHRYSLER KNOWS THIS . WE NEED HELP . PLEASE RESEARCH JUST WHAT A PROBLEM THIS IS .... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245767October 17, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT HIS VEHICLE SMELLED LIKE GASOLINE AND THE CHECK ENGINE LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE HAS BEEN TAKEN TO A DEALER APPROXIMATELY THREE TIMES. THE DEALER STATED THAT THE VEHICLE HAD A SYSTEM LEAK AND THEY REPLACED THE PUMP SEAL AND LOCK. THE CURRENT MILEAGE WAS 73,695 AND FAILURE MILEAGE WAS 95. UPDATED 11/07/08 *BF UPDATED 11/07/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245847October 17, 2008
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
THIS IS MY THIRD COMPLAINT FOR THE SAME ON -GOING PROBLEM. THE ABS/BAS, ESP LAMP WILL COME ON WHEN GOING 45-50 MPH OR MEDIUM ACCELERATION. AT VARIOUS TIME THE ENGINE WILL LOSE POWER. JEEP LIBERTY HAS BEEN TAKEN BACK THREE TIMES TO DEALER. THEY SAID THEY ARE UNABLE TO DUPILCATE PROBLEM AS THE PROBLEM MUST NE ACTIVE. THE CODES ARE PRESENT, BUT NOT ACTIVE. I'VE WRITTEN CHRYSLER/JEEP WITH NOT HELP OR ASSISTANCE. VEHICLE IS STILL UNDER FACTORY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245639October 16, 2008
STRUCTURE
THE SKYSLIDER ROOF ON TRUCK MAKE LOUD WIND NOISE WHEN DRIVING ABOVE 60 MPH SO LOUD YOU CAN'T HEAR CAR HORNS. I HAVE BEEN TO DEALER 5 TIMES AND IT HAS NOT BEEN FIXED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245417October 14, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2008 JEEP LIBERTY 4X4. IMMEDIATELY AFTER PURCHASING THE VEHICLE IN OCTOBER OF 2007, THE GEARS FAILED TO SHIFT ONCE PLACED INTO PARK. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THE FAILURE WAS DUE TO AN ELECTRICAL SPIKE. THE CONTACT WAS ALSO INFORMED TO UNHOOK THE BATTERY, LEAVE IT OFF FOR FIVE MINUTES, AND THE GEARS WOULD SHIFT PROPERLY. THE FAILURE HAS OCCURRED FOUR TIMES SINCE TAKING THE VEHICLE TO THE DEALER. NEITHER THE DEALER NOR THE MANUFACTURER HAVE BEEN NOTIFIED. THE CURRENT MILEAGE WAS 17,194 AND FAILURE MILEAGE WAS 3,000. UPDATED 11/07/08. *LJ THE CONSUMER STATED THE DASHBOARD LIGHTS AND CRUISE CONTROL DID NOT WORK. THE CONSUMER DISCONNECTED THE BATTERY AND RE-CONNECTED IT AND EVERYTHING IS WORKING FINE. UPDATED 11/07/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245439October 14, 2008
STEERING, AIR BAGS
2002 JEEP LIBERTY LOSS OF STEERING CONTROL AT 40 MPH. CAUSING VEHICLE TO SWERVE RIGHT INTO A DITCH AND RESULTING IN A ROLLOVER ACCIDENT. NOT DRIVABLE TOTAL LOSS OF VEHICLE. INJURY TO DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10245236October 13, 2008
LATCHES/LOCKS/LINKAGES, STEERING, ELECTRICAL SYSTEM:IGNITION
WHILE TOWING OUR 2002 JEEP LIBERTY LE BEHIND AN RV, WITH KEY IN THE FIRST CLICK POSITION, THE KEYS HAVE TWICE FALLEN OUT OF THE IGNITION SWITCH AND CAUSED THE FRONT WHEELS TO LOCK IN AN OTHER THAN STRAIGHT-AHEAD POSITION. THIS MEANS THE SWITCH HAS ROTATED, ON ITS OWN, TO THE OFF POSITION. IN THE FIRST INSTANCE, IN 2004, THERE WAS NO DAMAGE OTHER THAN SOME SCUFFING ON THE EDGES OF THE TIRES - DUE TO THE WHEELS BECOMING LOCKED IN AN ANGLED STATE. IN THE SECOND INSTANCE, IN 2008, THERE WAS APPROXIMATELY $2,300.00 DAMAGE TO THE RIGHT FRONT OF THE JEEP. CHRYSLER HAS BEEN CONTACTED, TWICE IN 2008, BUT STATED THAT THE PROBLEM WAS CAUSED BY THE TIRE MANUFACTURER, RATHER THAN BY THE WHEELS LOCKING. I WILL BE SENDING THE TWO LETTERS WHICH I SENT TO CHRYSLER, ALONG WITH A COVER LETTER TO YOUR OFFICE, WITH PHOTOS SHOWING THE DAMAGE TO THE JEEP LIBERTY. YOU MAY DECIDE WHETHER THE WHEELS LOCKED OR THE 3 TIRES JUST DESTROYED THEMSELVES. NATURALLY, CHRYSLER CORPORATION HAS ONLY CONTACTED ME BY PHONE, SO THERE IS NO PAPER TRAIL, SAVE MY FEW NOTES WHEN SPEAKING WITH SOME PERSON I CAN BARELY UNDERSTAND. THANK YOU FOR YOUR TIME! *TR UPDATED 02/19/10 UPDATED 10/04/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245292October 13, 2008
AIR BAGS
I REARENDED A GUY GOING 45MPH AND MY AIRBAGS DID NOT DEPLOY. IT WAS WET AND MY BREAKS LOCK UP ON ME I HAD NO CONTROL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10245140October 11, 2008
EXTERIOR LIGHTING
BOTH TAIL LIGHTS IN MY 2005 JEEP LIBERTY MELTED DUE TO FAULTY WIRING CAUSING A SAFETY HAZARD AND COSTING MY $327.27 TO REPLACE WITH A LOCAL MECHANIC. THE MECHANIC HIMSELF SAID THIS TYPE OF DEFECT WAS VERY COMMON IN THE CHRYSLER/JEEP MODELS HE SERVICES. I WOULD LIKE TO KNOW IF THERE WAS A RE-CALL FOR THESE PARTS AND IF SO, WHY I WAS NOT CONTACTED. IF NO RE-CALL WAS ISSUED I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING REIMBURSEMENT FOR THE DEFECT. THIS NOT ONLY WAS A POTENTIAL FIRE HAZARD BUT IT CAUSED MY VEHICLE TO LOSE ITS BRAKELIGHTS,CAUSING A DRIVING SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245012October 9, 2008
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
THIS IS MY SECOND TIME IN THE LAST TWO WEEKS FOR THE SAME PROBLEM. MY LAST COMPLAINT WAS THE ABS/BAS, ESP LAMP COMING ON. MY 2006 JEEP LIBERTY WAS AT THE DEALERSHIP FOR 1-1/2 WEEKS. THE DEALER SAYS THE CODES ARE STORED, BUT THEY MUST BE ACTIVE TO LOCATE THE PROBLEM. THE DAY AFTER PICKING UP MY JEEP LIBERTY, I WAS DRIVING ON THE VEHICLE ON THE HIGHWAY AT 45-50 MPH, THE SAME LAMPS CAME ON. NOW I AFRAID TO DRIVE THE VEHICLE FOR FEAR OF THE BRAKE SYSTEM. MY VEHICLE ONLY HAS 24,888. I RECENTLY WROTE TO CHRYSLER TO COMPLAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244535October 6, 2008
VISIBILITY, STRUCTURE
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DOOR MOTOR MAKES GRINDING NOISES. THE CAUSE OF THE NOISES COULD NOT BE DETERMINED. HE DISCOVERED A METAL-RIBBED PIECE PROTRUDING FROM THE INTERIOR DOOR THAT HOUSED A CABLE. THE CONTACT TOOK THE DOOR APART AND DISCOVERED THAT THE CABLE SNAPPED FROM ITS HOUSING. THE WINDOW WAS ALSO MALFUNCTIONING. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244547October 6, 2008
POWER TRAIN
TL*THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY IN FIRST GEAR, IT ROLLED BACKWARDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. RECENTLY, THE VEHICLE WAS PARKED IN FIRST GEAR AND WITH THE EMERGENCY BRAKE ENGAGED. THE VEHICLE ROLLED AWAY AGAIN AND CRASHED INTO A TREE. THE VEHICLE WAS STILL ABLE TO BE DRIVEN AND SUSTAINED MODERATE DAMAGES. THE POLICE WAS CALLED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WILL BE TAKEN TO A COLLISION CENTER FOR REPAIRS. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 24,010.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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