Jeep Liberty Complaints

8,882 consumer complaints on file.

#10434049November 3, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY CAR WAS PARKED, WHEN THE REGULATOR FOR THE BACK PASSENGER'S SIDE WINDOW BROKE CAUSING THE WINDOW TO FALL INTO THE DOOR. THIS IS AT LEAST THE 14 TIMES ONE OF THE REGULATORS HAS BROKEN IN MY LIBERTY. THIS TIME I WAS LUCKY BECAUSE MY CAR WAS PARKED. THERE HAVE BEEN SEVERAL TIMES IT HAS BROKEN WHILE DRIVING WHICH IS A SAFETY CONCERN FOR MY PASSENGERS. JEEP HAS NOT YET RECALLED THE PART EVEN THOUGH THEY HAVE ACKNOWLEDGED THAT THE PART IS FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434116November 3, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT ALL FOUR WINDOWS FELL DOWN INTO THE DORR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT AN UNKNOWN PLASTIC PART NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434160November 3, 2011
ENGINE AND ENGINE COOLING, AIR BAGS, SEAT BELTS
AUGUST 08, BOUGHT MY 02 LIBERTY. TOOK ABOUT 1.5 YEARS TO DRIVE IT BECAUSE OF AN ACCIDENT - THAT'S WHY I BOUGHT THE LIBERTY. ABOUT 1 YEAR LATER THE IDLE AIR CONTROL VALVE WENT OUT, HAD TO REPLACE IT. THERE'S BEEN OTHER, MINOR THINGS, LIKE WHEN ACCELERATING, FEELS LIKE SOMEONE BUMPED INTO ME. SOMETIMES ARE WORSE THAN OTHERS. OFTEN FEEL A "VIBRATION." WITHIN MONTHS OF BEING 1 YEAR OF REPLACING THE IAV, BEGAN TO GET EXTREMELY BAD GAS MILEAGE - ABOUT 187M TO A TANK. NOT SURE WHY. REPLACED THE SPARK PLUGS, DID A LOF, INSPECTION, ETC.. ALMOST EXACTLY 1 YEAR FROM REPLACING THE IAV, CHECK ENGINE LIGHT CAME ON. WAS ON FOR 1-1.5 DAYS. I DECIDED NOT USE IT UNTIL I COULD GET IT TO THE MECHANIC. NEXT MORNING, WAS GOING TO THE STORE & THE LIGHT WAS OFF! BUT WHEN I PULLED INTO A PARKING SPACE, IT DIED. THIS SORT OF THINGS HAPPENED BEFORE, DB CLUSTER BEING "FAULTY." OTHER THINGS [VACUUM SEAL LEAK, ETC] NEVER PROMPTED THE LIGHTS ON. HAD TO REPLACE THE IAV AGAIN & IT RAN FINE. RECENTLY, BEEN GETTING THAT "KICKING" FEELING & LIKE MY CAR IS RUNNING "ROUGH". TODAY, I NOTICED THE AIRBAG LIGHT WAS STUCK ON. CHECKED THE MANUAL, IT SAID TO HAVE THE AIRBAG SYSTEM CHECKED. I WAS NERVOUS ABOUT DRIVING - HAD AN ODD FEELING THE AIRBAG WOULD DEPLOY - MOVED MY SEAT BACK JUST IN CASE. SINCE THE ACCIDENT, I GET ANXIETY OVER THESE THINGS. LUCKILY, NO DEPLOYMENT. GOT IT HOME, TURNED IT OFF, WAITED, TURNED IT ON, WAITED A FEW SECONDS AND THE LIGHT TURNED OFF THIS TIME. WENT STRAIGHT TO MY COMPUTER ONLY TO FIND THESE RECALLS AND INVESTIGATIONS - ONE BEING THE STEERING - LAST WEEK HAD A NERVE-WRACKING EXPERIENCE, MY CAR BEGAN TO SWERVE TURNING LEFT ONTO THE FREEWAY, IT WAS RAINING, SO, I SLOWLY MERGED. WASN'T UNTIL IT STRAIGHTENED OUT THAT IT BEGAN TO SWERVE, ALMOST LIKE LOSING CONTROL, DIDN'T FEEL LIKE A "SLIP." BUT I JUST ASSUMED IT WAS. ALSO, THE SEAT BELTS DON'T SEEM TO STAY CLICK IN AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434157November 3, 2011
SUSPENSION
WHILE DRIVING 60 MPH ON THE STATEN ISLAND EXPRESSWAY IN NY I HEARD A THUMP AND LOST CONTROL OF THE VEHICLE. IT WAS AS IF I WAS DRIVING ON ICE. THE REAR END OF THE JEEP SWAYED SIDE TO SIDE UNTIL I WAS ABLE TO BRING IT TO A STOP. THE DRIVERS SIDE REAR LOWER CONTROL ARM SNAPPED CAUSING THE REAR AXLE TO MOVE TO THE REAR ON THE DRIVERS SIDE. THIS CAUSED THE DRIVE SHAFT TO PULL OUT OF THE TRANSMISSION AND HIT THE GROUND. WHILE MOVING FORWARD THE DRIVE SHAFT WAS DRAGGING ON THE PAVEMENT MOVING SIDE TO SIDE AS IT WAS STILL TURNING BECAUSE THE REAR WHEELS WERE TURNING. LUCKILY I WAS ABLE TO BRING THE VEHICLE TO A STOP WHILE JUST BARELY AVOIDING HITTING A GUARD RAIL AND OTHER CARS IN THE LANE TO THE LEFT OF ME. ONCE STOPPED I WAS STUCK ON A TWO LANE EXIT AT 11:00 PM WITH CARS DOING 60 MPH COMING TO A SCREECHING HALT BEHIND ME AND WITH SOME CARS SWERVING INTO THE ADJACENT LANE TO AVOID HITTING MY CAR. THIS CAR IS DRIVEN MOST BY MY WIFE WITH ONLY MY DAUGHTER IN THE FRONT PASSENGER SEAT. ON THIS EVENING WE HAD TWO ADULTS IN THE FRONT AND TWO ADULTS IN THE REAR SEAT. I BELIEVE IT WAS THE ADDED WEIGHT IN THE REAR SEAT THAT CAUSED THE ARM TO BREAK AT THIS TIME. THESE VEHICLES NEED TO BE RECALLED AND REPAIRED AS THE SITUATION WILL ONLY GET WORSE AS THEY GO THROUGH MORE WINTERS. IT LOOKS TO ME LIKE THEY WANT TO WAIT UNTIL SOMEONE IS KILLED BEFORE THEY DO A RECALL. I ALSO BELIEVE THAT A LOT OF THESE PART FAILURES ARE GOING UNREPORTED. HAD THE DRIVE SHAFT HIT A LIP, POT HOLE OR OTHER OBSTRUCTION BEFORE STOPPING, MY VEHICLE COULD HAVE FLIPPED OVER CAUSING SERIOUS INJURIES OR DEATH. THE COST FOR THE REPAIR WHICH HAD TO INCLUDE A NEW DRIVE SHAFT WAS OVER $1100.00. IF NEEDED I HAVE THE FAILED PART AND THE OTHER CONTROL ARM AND DRIVE SHAFT. I ALSO HAVE PHOTOS OF THE FAILED PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433895November 2, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING, SUSPENSION, SEAT BELTS
I'VE HAD MULTIPLE WINDOW REGULATOR FAILURES (LEAVING MY CAR OPEN TO THEFT AND DAMAGE), SEAT BELT BROKEN, AND AIR CONDITION COMPRESSOR, AND REAR AXEL PROBLEMS. ALL ISSUES HAPPENED SHORTLY AFTER THE WARRANTY EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433963November 2, 2011
STEERING, SUSPENSION
I WAS ON MY WAY HOME FROM MY JOB EARLY AND I HAD NOTICED A FUNNY GRINDING SOUND WHEN I PULLED OUT OF MY PARKING SPACE. I GOT OUT, CHECKED AROUND THE TRUCK AND SAW NOTHING. I THEN DROVE HOME ABOUT 7 MILES FROM MY HOUSE MY CAR HAD BEGAN GOING RIGHT THEN LEFT AND I WAS UNABLE TO STEER IT AT ALL. I WAS FORTUNATE THAT I WAS NOT GOING FAST AND I WAS ABLE TO STOP AND PULL INTO A PARKING LOT. I WOULD HAVE CRASHED IF THIS HAD HAPPENED MINUTES BEFORE WHEN I WAS ON THE INTERSTATE. I HAD MY CAR TOWED TO THE NEAREST GARAGE AND LEARNED THAT THE REAR SUSPENSION CONTROL ARMS HAD BOTH COMPLETELY RUSTED THROUGH AND THE ONLY THING KEEPING MY JEEPS REAR END TOGETHER WAS A SWAY BAR. THE MECHANIC SAYS HE HAD NEVER SEEN ANYTHING LIKE IT. I HAVE CONTACTED CHRYSLER ALSO. I PURCHASED THE CAR IN CONNECTICUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433987November 2, 2011
EXTERIOR LIGHTING, VISIBILITY
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE BRAKE LIGHT FAILED INTERMITTENTLY. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE. THE VEHICLE WAS TAKEN TO PRIVATE MECHANIC WHO WAS ALSO UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, THE CONTACT STATED THAT THE WINDOW REGULATORS WERE FAULTY AND SHE WAS UNABLE TO CLOSE THE WINDOWS ONCE THEY HAD BEEN OPENED. THE DRIVER SIDE WINDOW WAS REPLACED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 98,120 AND THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10433820November 1, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT AND REAR PASSENGER WINDOWS HAD FALLEN DOWN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THE WINDOW REGULATORS WERE FRACTURED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433657October 31, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:MOUNTING
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE WHEN SHE WAS ADVISED THAT THE FUEL TANK STRAPS WERE SEVERELY RUSTED AND FRACTURED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 127,700. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433675October 31, 2011
AIR BAGS
AIR BAG WARNING LIGHT CAME ON, AND STAYED ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432973October 27, 2011
ENGINE AND ENGINE COOLING
ENGINE LIGHT WOULD FLASH FOR 5-10 SECONDS AND ENGINE WOULD HESITATE. AFTER THIS OCCURRED 2 OR 3 TIMES THE ENGINE LIGHT WOULD STAY ON. MECHANIC REPLACED O2 SENSOR PER ENGINE CODE. PROBLEM CONTINUED. WENT TO CHRYSLER DEALERSHIP. THEY REPLACED PLUGS AND DID DIAGNOSTIC. PROBLEM CONTINUED. WENT BACK TO DEALERSHIP TWO MORE TIMES AND THEY NOW SAID THAT A NHTSB SAID LIBERTY WAS HAVING VALUE PROBLEMS. THEY REPLACED LEFT SIDE VALUES. TWO DAYS LATER SAME PROBLEM CONTINUED. TOOK BACK TO DEALERSHIP, THEY CALLED CHRYSLER AND WERE TOLD TO REPLACE CYLINDER BLOCK. REPLACED BLOCK. ONE DAY LATER, SAME PROBLEM. VEHICLE BACK TO DEALERHIP FOR THE 6TH TIME AND NO SOLUTION. CONTACTED CHRYSLER, HAVE HAD 5 DIFFERENT CASE MANAGERS AND NO SATISFACTION, JUST THE RUN AROUND. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432986October 27, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 JEEP LIBERTY. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND UNRESPONSIVE, CAUSING THE VEHICLE TO ACCELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST FIVE TIMES WHERE THEY REPLACED THE THROTTLE BODY SENSOR BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR FURTHER REPAIRS. A CLAIM WAS ALSO FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 4,622. UPDATED 11/14/11 *BF THE CONSUMER STATED WHEN THE FAILURE OCCURRED, THE ENGINE WOULD SURGE TO 2600 RPM'S AND CONTINUE UNTIL THE VEHICLE WAS SHUT OFF. THE ACCELERATOR PEDAL WAS INOPERABLE. THE CONSUMER HAD TO SLAM ON THE BRAKES AND PUT THE GEAR IN NEUTRAL. UPDATED 11/18/11 THE CONSUMER STATED THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH, AS THE ACCELERATOR PEDAL WAS COMPLETELY UNRESPONSIVE. ON A SEPARATE OCCASION, WHILE STOPPED AT A RED LIGHT, THE VEHICLE SUDDENLY LURCHED FORWARD THROUGH THE RED LIGHT INTO THE INTERSECTION. THE CONSUMER STOPPED THE VEHICLE FROM GOING ANY FURTHER BY SLAMMING ON THE BRAKES AND THROWING THE TRANSMISSION INTO NEUTRAL. THE THROTTLE POSITION SENSOR WAS REPLACED, AS WELL AS THE MAIN COMPUTER. HOWEVER, THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. UPDATED 12/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433001October 27, 2011
VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING
PROBLEM IS WITH REAR POWER WINDOWS WHEN THE ASSEMBLY BREAKS THE CABLE JAMS THE DOOR LOCK AND YOU CAN NOT OPEN THE REAR DOOR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433020October 27, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE REAR PASSENGER SIDE WINDOW FELL INTO THE DOOR PANEL AND SHATTERED. THE VEHICLE WAS TAKEN TO HAVE THE WINDOW REGULATOR REPLACED. THE CONTACT STATED THAT THE FAILURE WAS ONGOING AND THE WINDOW REGULATORS HAD TO BE CONSTANTLY REPLACED. THE DEALER ADVISED CONTACTING THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT DUE TO THE AGE AND MILEAGE OF THE VEHICLE, THEY WOULD NOT ASSIST WITH THE REPAIRS. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433064October 27, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW DETACHED AND FELL DOWN INTO THE DOOR PANEL WHILE DRIVING 25 MPH. THE CONTACT ALSO STATED THAT THE REAR DRIVER SIDE WINDOW WAS BEGINNING TO FALL DOWN INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A REGULATOR CABLE BROKE. THE CONTACT WAS ALSO INFORMED THAT A NEW REGULATOR ASSEMBLY NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432830October 26, 2011
AIR BAGS
HAD A CAR FAIL TO STOP AT A CROSS ROAD STOP SIGN AND I HIT HER (TBONE) STYLE LOTS OF FRONT END DAMAGE TO MY LIBERTY. MY AIR BAGS DIDN'T DEPLOY. I HIT THE STEALING WHEEL AND BROKE MY STERNUM. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10432772October 25, 2011
AIR BAGS
THIS VEHICLE NOW HAS 67000 MILES ON IT. THE AIR BAG LIGHT INTERMITTENTLY CAME ON AT 63000 WHEN HITTING SMALL POT HOLES IN THE ROAD, THEN IT FINALLY CAME ON AND STAYED ON. I TOOK THIS VEHICLE TO THE DEALER AND THEY TOLD ME THAT BOTH MODULES FAILED THAT ARE IN THE DRIVER AND PASSAGER SEAT, AND IT WOULD COST ME $557.31 TO HAVE IT FIXED. I CALLED CHYSLER ABOUT THIS FOR SOME HELP WITH THE COST TO HAVE IT REPAIRED, BUT THEY SAID NO, I SHOULD MAYBE CALL YOU AND FILE A COMPLAINT, SO I AM ASKING YOU TO INTERVENE WITH CHYSLER ON MY BEHALF. ACCORDING TO THE INTERNET AT BAILEY CAR.COM/RECALLS, NHTSA SAID THERE HAVE BEEN INJURIES FROM THE UNEXPECTED FRONT BAG DEPLOYMENTS. I WAS LUCKY THAT I HAD MY AIRBAG LIGHT PROBLEM CHECKED BEFORE THE AIRBAGS UNEXPECTEDLY DEPLOYED. BECAUSE THERE ARE SEVERAL CONSUMERS LIKE ME OUT THERE THAT ARE UNKNOWINGLY SUBJECT TO SERIOUS INJURIES, I FEEL THAT YOU SHOULD REQUEST THAT JEEP RECALL ALL THE 2002 AND 2003 LIBERTY JEEPS FOR THIS MALFUNCTION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432554October 24, 2011
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT ALL FOUR WINDOW REGULATORS FAILED AND NEEDED REPLACEMENT. THE BELIEVED THE FAILURE TO BE A MANUFACTURING DEFECT BECAUSE ALL FOUR REGULATORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 103,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/29/11 *CN THE CONSUMER STATED THE DAY SHE PURCHASED THE VEHICLE, EVEN BEFORE SHE DROVE OFF THE LOT, THE WINDOW FELL DOWN. THE DEALER GAVE THE CONSUMER A LOANER VEHICLE, WHILE THEY FIXED HERS AND FOUR DAYS LATER WHEN SHE RETURNED TO PICK UP HER VEHICLE, THE REAR WINDOW HAD FALLEN DOWN. A FEW WEEKS LATER, THE DRIVER'S WINDOW FAILED AGAIN. THE CONSUMER STATED ONLY ONE WINDOW WORKS. UPDATED 12/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432553October 24, 2011
VISIBILITY
TL* THE CONTACT OWNS 2006 JEEP LIBERTY. THE CONTACT WAS DRIVING 15 MPH WHEN THE PASSENGER SIDE FRONT WINDOW OPENED AND FELL INTO THE DOOR PANEL ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE REGULATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 73,000 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432612October 24, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR BROKE COSTING ME $210. CHRYSLER REFUSED TO REIMBURSE ME BECAUSE MY VEHICLE WAS MADE IN DECEMBER 2005 PRIOR TO THE EXTENSION OF THE WARRANTY FOR THE SAME PROBLEM EFFECTIVE MARCH 2006. ALSO, I AM THE THIRD OWNER. THIS IS A KNOWN FACTORY DEFECT AND IS NOT A WEAR ISSUE OR A MAINTENANCE PROBLEM. THIS SHOULD NOT HAPPEN PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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