Jeep Liberty Complaints

8,882 consumer complaints on file.

#11435884October 7, 2021
AIR BAGS, SEAT BELTS
We were involved in an accident on the NY State Thruway 87. The airbags did not deploy and the seatbelts did not engage. If the airbags had deployed my husband would not have been injured as seriously as he was.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11435264October 3, 2021
SUSPENSION
Front lower control arm ball joints are worn on both sides an it's only the bottom ones. No Safety hazard yet but I'm sure if it fails it will be scary. Multiple other vehicles made prior to the moth this one was manufactured had a recall on the lower ball joints. I believe this vehicle is also affected by faulty front lower control arm ball joints. No warnings an I've had excessive play in the ball joints for about about as long as I have had the vehicle but as I said it's only the lower front all other joints remain intact an in working order
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435190October 2, 2021
SUSPENSION, WHEELS, STRUCTURE:BODY
On 7/10 I'm driving down the road towards the freeway. I hear a very loud pop that startles me. I pull over & discover lower ball joint has separated causing the lower control arm to slip out of socket into the wheel & than separate from wheel. I mean its still attached to the vehicle but vehicle is completely disabled. It caused significant damage to the right front wheel and somewhat minor damage to the right front fender. Theres literally metal shaving all over the road from it carving the metal out of my wheel. Get home and my boyfriend tells me that he's discovered 3 safety recalls. So we call FCA (Fiat Chrysler Automobiles) they said they would have it towed to the dealership no problem but they needed a $103 for the tow that they would reimburse later. They told us to pick any dealership. So FCA has it towed from my driveway on 7/13 at 8:45pm to Lithia Chrysler Dodge Jeep Ram of Portland Dealership. Safety recall F23 was replaced by the dealership but the manufacturer (FCA) has not fixed the damage and is denying responsibility. FCA calls on 9/16 to finally tell us that a certified inspector has determined the damage to the wheel and fender is not from the recall. Which is a lie and I can take it to a mechanic and have that verified. They also go on to state they are not going to reimburse the $103 for the tow. So we go to the dealership to pick up the car the next day. I speak with Will in the service department and ask to see a copy of the inspection that the FCA is talking about. Will tells me that FCA never sent an inspector out and there is no inspection report stating that the damage is not from the recall. I have lots of photos of everything. Please contact me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434464September 27, 2021
SUSPENSION
The contact owns a 2006 Jeep Liberty. The contact stated while driving at slow speeds, the driver's side front of vehicle lowered to the ground causing a tire blowout. The ABS and TPMS warning lights were illuminated. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 18V278000 (Suspension). The failure mileage was 179,323.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434548September 27, 2021
SUSPENSION
In the past 15 months (recently as last week) I've had to replace the ball joints in the front end. We are the original owner and have the same address when purchased. I see there was a recall notice but i was never informed. NHTSA Recall #06V288000. The repair on 9/210/21 repair was a total of $516.00. The repair in 6/2020 was $516.00 as well. Lower ball joint - $136 Upper control arm - $130 Labor - $250
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433759September 21, 2021
SUSPENSION
2006 JEEP LIBERTY. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 18V-278. THE CONSUMER STATED THE MANUFACTURER DECLINED TO REIMBURSE THE COST OF REPAIRS DUE TO THE VEHICLE BEING OUT OF WARRANTY AND CREDIT CARD NOTICE NOT BEING SUBMITTED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433211September 16, 2021
SUSPENSION
Reversing out of a driveway went to turn wheel heard loud pop snap front passenger side went to ground fender popped lose discovered by tow that the lower ball joint had snapped and possible lower control arm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432272September 9, 2021
POWER TRAIN
The contact owns a 2007 Jeep Liberty. The contact stated while driving 32 mph, the "digital movement of the steering wheel instead of analog" warning message was displayed. The contact took the vehicle to an independent mechanic and was informed needing the ball joints to be replaced. The contact took the vehicle to a local dealer but the vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 06V341000 (POWER TRAIN), however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431081August 30, 2021
SUSPENSION, WHEELS
Right upper ball joint control arm collapsed while in the drive-through at McDonald's could not move the car turn it or do anything it completely collapsed on the front right side due to corrosion of the lower ball joint and then I know this has been recalled however my car is not under the recall and I don't understand why because it was the same exact issue it's a Jeep Liberty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429217August 16, 2021
SUSPENSION, STEERING, WHEELS
Drivers side lower ball joint catastrophic failure with no warning signs evident except split boot(s). Separation/break from upper control arm, tie rod and steering assembly at low speed reverse. NHTSA Recall ID: 06V288000 (Daimler-Chrysler Notification Code: F23) of lower ball joints performed by Chrysler authorized dealer/repair station 2007. Dealer contacted two (2) weeks prior to incident to coordinate possible re-repair and/or consideration of faulty OEM parts used in original recall. Consumer stated gas smell around his car and inside. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428865August 12, 2021
SUSPENSION
I made an appointment at my local Jeep Deslership to have the recall hitch installed. Upon arrival, the service representative told me he needed to hook up a device to read my Jeeps computer codes. I declined that service because I only wanted the recall processed. He then informed me that a hitch couldn't be installed by 5pm "when they closed". After a 30 minute wait, the service representative told me that the bolts in the grame were "to rusted" to be removed to install the hitch. I would like to know if I can file for financial reimbursement when I pay for another business to install the hitch since I've given Jeep the opportunity to fix the recall and they've refused.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428662August 11, 2021
SUSPENSION
The contact owns a 2007 Jeep Liberty. The contact stated that she initially received a recall notification for NHTSA Campaign Number: 18V278000 (Suspension) and had the recall serviced at a dealer. Recently, the contact stated that an abnormal clanking sound was coming from the vehicle while driving at various speeds. There was no warning light illuminated. The contact had first taken the vehicle to an independent mechanic where she had the brake pads, rotors and calipers replaced. Despite the repair, the failure persisted, and the contact then took the vehicle back to the dealer where the recall was serviced. The dealer then informed her that both the lower and upper control arms had fractured and that the driveshaft and ball joints all needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427789August 4, 2021
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
The contact owns a 2008 Jeep Liberty. The contact stated that while replacing the brake pads, the contact became aware that the driver’s side lower control arm and rear axle were corroded. The manufacturer was made aware of the issue and informed the contact that the VIN was not included in NHTSA campaign number: 18V278000 (Suspension). The vehicle was not repaired. The failure mileage was 74,762.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427455August 2, 2021
SUSPENSION
The contact owns a 2007 Jeep Liberty. The contact stated while driving 50 mph, there was an abnormal sound coming from the rear of the vehicle while depressing the brake pedal. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V278000 (Suspension). The manufacturer was not informed of the failure. The failure mileage was approximately 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425600July 20, 2021
STEERING
Control arm just instantly broke while I was driving down the highway. I didn't know about the recall till I seen it on web site so no authorities were contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425029July 15, 2021
FUEL/PROPULSION SYSTEM
Cannot add fuel to tank without it kicking fuel nozzle off, I have to add fuel slower then the fuel nozzle will do on it's on, takes for ever to add any amount of fuel, problem started out by splashing fuel on to me and the vehicle before it would complete filling tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423616July 6, 2021
SUSPENSION
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422769June 29, 2021
STEERING, SUSPENSION
The contact owns a 2005 Jeep Liberty. The contact stated while driving 35 mph, the steering wheel would shake with the vehicle wobbling. The contact stated that the vehicle was out of alignment. The contact informed the original owner of the failure, who then took the vehicle to an independent mechanic who diagnosed that the ball joint was faulty, but only performed an alignment. The failure recurred. The dealer was made aware of the failure but did not diagnose or repair the vehicle. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 98,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422678June 28, 2021
ELECTRICAL SYSTEM
The contact owns a 2002 Jeep Liberty. The contact stated upon exiting the vehicle, the lights on the unlock and lock button remained illuminated, causing the battery to drain. The contact stated that the vehicle constantly had to be jump-started due to the failure. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 118.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422530June 27, 2021
UNKNOWN OR OTHER
My 2011 Jeep Liberty sport on 06-27-21, was sitting in a Super market parking lot while shopping. I returned from shopping and noticed my - Rear back door glass was completely blown out,exploded. Was it a break-in situation ? Or what caused this ? I called the police to make a report. The policeman said to contact insur. for replacement of blown out glass, and he filed his report. It is unknown my me,or policeman why this occurred. It, most definitely a Safety issue on 2011 Jeep Liberty Sport model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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