Jeep Liberty Complaints

8,882 consumer complaints on file.

#10780699October 7, 2015
FUEL/PROPULSION SYSTEM
THE CAR DOES NOT SHUT OFF FUELING WHEN THE GAS TANK IS FULL, CAUSING A LARGE AMOUNT OF GAS TO SPEW OUT OF THE CAR WHEN FILLING GAS EVERY TIME. CAUSES GASOLINE TO GO EVERYWHERE, IS A FIRE HAZARD. (IT IS NOT JUST A LITTLE BIT OF GAS, THE CAR IS TURNED OFF, AT THE GAS PUMP AND AT THE GAS STATION.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780019October 6, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 15 MPH, THE FRONT DRIVER SIDE TIRE SLIGHTLY DETACHED AND POSITIONED INWARDLY. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE FRONT DRIVER SIDE BALL JOINT FRACTURED. THE MECHANIC REPLACED THE FRONT UPPER CONTROL ARM ASSEMBLY. AFTER THE REPAIR WAS PERFORMED, THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 09V119000 (SUSPENSION). THE VIN WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779823October 5, 2015
AIR BAGS, SUSPENSION
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE VEERED TO THE RIGHT. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MILD INJURIES TO HIS LEFT WAIST, BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE FAILURE MILEAGE WAS 117,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10779947October 5, 2015
AIR BAGS, SEAT BELTS
RECALL R06 ONLY PARTIALLY PERFORMED BY JEEP DEALER .. PASSENGER SEAT ELECTRONICS HAVING TO DO WITH AIRBAG DEPLOYMENT / SEATBELT RESTRAINT, WERE DISCONNECTED BY DEALER AS PER FIAT CHRYSLER. PARTS ARE STILL NOT AVAILABLE TO COMPLETE THIS R06 RECALL. PASSENGER LIFE MAY BE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779341October 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER WAS UNABLE TO PROVIDE A TIME FRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779391October 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE MA 01/13/16 UPDATE *JB 4/18/18 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778950October 1, 2015
AIR BAGS, STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS), 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), AND 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/13/16 MA UPDATED 02/05/16*LJ UPDATED 02/10/16.*JB, UPDATED 03/23/18 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779055October 1, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. AFTER ROLLING THE POWER WINDOW DOWN AND ATTEMPTING TO ROLL IT BACK UP, THE POWER WINDOW SWITCH FAILED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,506.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779058October 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779111October 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. WHILE DRIVING AT A LOW SPEED AND TURNING LEFT INTO A PARKING SPACE, THE VEHICLE CRASHED INTO A LIGHT POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 118,761.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10778614September 30, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ABS SYSTEM GOES OUT WHICH IN TURN MAKES THE CRUISE CONTROL GO OUT. THEN WHEN YOU USE THE VEHICLE AGAIN THE ABS IS ON SO IS THE CRUISE CONTROL BUT THE BRAKES DON'T WORK WELL AND GRAB. THEN WHEN YOU ARE USING THE LIGHTS AT NIGHT IT DIMS FOR NO REASON INSIDE AND OUT. STILL WAITING ON THE FIX FOR THE REAR END FUEL TANK ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778623September 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778667September 30, 2015
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
[XXX]: COMPLAINT ABOUT JEEP BACKING PLATES: 2006 JEEP LIBERTY VIN # [XXX].I AM WRITING ABOUT A SAFETY PROBLEM WE ENCOUNTERED OVER THE PAST FEW WEEKS. ON 2 SEPARATE OCCASIONS; 8-13 AND 9-3-15 I ALMOST DROVE OFF THE ROAD WHEN SUDDENLY MY VEHICLE BEGAN TO SHAKE,LOUD, CLAMORING NOISE OCCURRED, WHICH MADE IT IMPERATIVE THAT I PULL TO THE SIDE OF THE ROAD/AWAIT ASSISTANCE. THE PROBLEM WAS THAT THE BACKING PLATES HAD CORRODED AND RUSTED TO SUCH A SEVERE DEGREE THE CAR WAS INOPERABLE WITHOUT EXPENSIVE REPAIRS (557.97 EACH TIME).THE CLOSE TIMING OF THESE INCIDENTS SHOW THAT THE LIFESPAN OF THESE PARTS WERE NOT MADE TO LAST. JEEP DECLINED THE REQUEST TO REIMBURSE EXPENSES PAID, AND FAILED TO ADDRESS THE BIGGER SAFETY CONCERN. I WORRY SOMEONE WILL NOT BE AS LUCKY WHEN THIS PROBLEM OCCURS. IT IS A VERY DANGEROUS SITUATION WHEN A VEHICLE <10 YRS OLD USED SOLELY AS A PASSENGER VEHICLE, IS MADE OF SUCH POOR QUALITY PARTS THAT THEY LITERALLY RUST OFF THE VEHICLE WHILE IT IS IN TRANSIT. IN DOING RESEARCH ON THE EXTENT OF THESE BACKING PLATE ISSUES, I SEE THAT THERE HAVE BEEN A SIGNIFICANT CUSTOMER COMPLAINTS FROM A QUALITY, FINANCIAL, AND SAFETY PERSPECTIVE, YET I SEE THAT NOTHING HAS BEEN DONE TO RECTIFY THIS ISSUE. IT IS MY VIEW THAT I SHOULD HAVE BEEN NOTIFIED OF THIS QUALITY ISSUE BEFORE I ALMOST HAD ACCIDENTS TWICE WITHIN A 3 WEEK PERIOD. THIS MAKE AND MODEL HAS BEEN THE SUBJECT OF SEVERAL CONSUMER SAFETY RECALLS, I AM SURPRISED THAT THIS HAS BACKING PLATE ISSUE HAS NOT BEEN BROUGHT TO ATTENTION OF OWNERS SO THAT IT COULD BE RESOLVED IN AN EXPEDITIOUS MANNER AT THE COST OF JEEP CORP. THIS IS AN ISSUE THAT THEIR COMPANY WAS AWARE OF AND PARTS SHOULD NOT ?ROT? OFF QUALITY VEHICLES. JEEP RESPONDED ON 9-29-15 AND FAILED TO MENTION THE SAFETY ISSUE RELATED TO THIS PROBLEM. I ATTACHED THEIR LETTER VIA ATTACHED FILE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778749September 30, 2015
UNKNOWN OR OTHER
THE WINDOW ACTUATOR CAME APART AND WRAPPED AROUND THE DOOR LATCH MECHANISM IN THE BACK WHERE MY TODDLER SETS, WE WERE UNABLE TO OPEN THE DOOR. MY HUSBAND HAD TO TAKE THE DOOR PANEL APART FROM THE INSIDE AND CUT THE WIRE IN ORDER FOR THE DOOR TO BE OPENED. ALL OF MY WINDOW ACTUATORS HAVE STOPPED WORKING AND HAVE HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778817September 30, 2015
POWER TRAIN
JEEP LIBERTY WITH A 6 SPEED MANUAL TRANSMISSION PERIODICALLY POPS OUT OF FIRST GEAR AS YOU BEGIN TO ACCELERATE. THERE DOESN'T APPEAR TO BE A PATTERN TO THE PROBLEM LIKE HOW QUICKLY ARE SLOWLY YOU ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778901September 30, 2015
ELECTRONIC STABILITY CONTROL (ESC)
THE STABILITY CONTROL WARNING LIGHT COMES ON AT ARBITRARY TIMES AND THEN REMAINS ON FOR THE REMINDER OF MY DRIVE. WHEN MAKING RIGHT HAND TURNS AT SPEED, THERE IS A "GRINDING" NOISE THAT EMINATES FROM THE LEFT FRONT TIRE & ALMOST FEELS LIKE I WILL LOSE CONTROL OF THE VEHICLE. TOOK VEHICLE TO THE DEALER AND DIAGNOSTIC REVEALED IT WAS A FAULTY CLOCK SPRING IN THE STEERING COLUMN AND THAT THE STEERING ANGLE SENSOR IS ERRATIC, THEREBY CAUSING THE SLIPPAGE. PART IS ON BACK ORDER FOR A *MINUMUM* OF THREE WEEKS FROM THE MANUFACTURER - WAS INFORMED THAT THERE ARE 113 OF THESE BACKORDERED PARTS ACROSS THE COUNTRY, WHICH LEADS ME TO BELIEVE THAT THIS HAS THE POTENTIAL FOR BEING A RECALL ISSUE. THE ISSUE OF THE SLIPPAGE ONLY HAPPENS WHILE MAKING RIGHT HAND TURNS AND NEVER WHEN MAKING LEFT HAND TURNS. THE ONLY WAY TO AVOID THIS ISSUE IS TO ALMOST LITERALLY STOP ON BUSY ROADWAYS TO THEN TURN RIGHT. WAS INFORMED THAT MY VEHICLE WILL NOT BE SAFE ON WATER-COVERED ROADWAYS AND AM EXTREMELY CONCERNED ABOUT THIS CONSIDERING THE UPCOMING INCLEMENT WEATHER WE ARE EXPECTING AS A RESULT OF THE HURRICANE, BUT YET IT IS MY ONLY MEANS OF TRANSPORTATION TO AND FROM WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778332September 29, 2015
AIR BAGS
MY AIR BAG LIGHT IS ON AND THE DEALER SAID IT NEEDS A CONTROL MODULE THAT IS ON RECALL. MY STATE INSPECTION STICKER IS RUN OUT AND I CANT GET IT INSPECTED WITH LIGHT ON SO I CANT DRIVE IT. IVE BEEN WAITING A WHILE WITH NO PROGRESS. IS THERE A EXPECTED DATE FOR PARTS OR IS THERE A BUY BACK PROGRAM OR RENTAL CAR PROGRAM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778565September 29, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2002 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAG DID NOT DEPLOY. THE CONTACT SUSTAINED AN INJURY ON THE LEFT ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10778572September 29, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V282000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS SERVICED UNDER THE RECALL BUT THE REMEDY FAILED TO CORRECT THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE OCCUPANT RESTRAINT CONTROL MODULE NEEDED TO BE REPLACED BUT THAT SPECIFIC COMPONENT WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778584September 29, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING AT NIGHT AND THE HEADLIGHTS JUST STOPPED WORKING. I WAS EXTREMELY CONCERNED ABOUT MY SAFETY AS I HAD NO HEADLIGHTS AND CARS APPROACHING ME WERE FLASHING ME TO TURN OF MY HEADLIGHTS. I COULDNT PASS THE MA. SAFTEY INSPECTION BECAUSE OF THIS. I BROUGHT THE CAR TO MY MECHANIC AND HE HAS TO REPLACE THE TOTALLY INTEGRATED CONTROL MODULE AT A COST OF $900.00. THIS IS ABSOLUTLY A SAFETY ISSUE AND SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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