Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#11765667September 20, 2026
AIR BAGS
Driving normally on the highway came to an exit slowed down my passenger air bag went off and 10-15 seconds later the driver one. I was able to be aware the driver might go off so I pushed my seat back and immediately after it went off. White smoke from the airbags engulfed the cabin I stepped out on the side of the highway and waited for the white smoke to dissipate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687482September 15, 2025
AIR BAGS, SEAT BELTS
I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. This recall is mandatory, and the dealer failed to complete it. I am reporting this as a safety issue and request that the matter be investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680064August 12, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while depressing the brake pedal, there was an abnormal clicking sound coming from the brakes. The contact stated that the vehicle was not braking normally, and braking distance was extended while coming to a stop. The contact stated that the ABS warning illuminated after driving over a bump in the road. The contact stated that the failure was a recurring failure. The contact stated that the vehicle had been taken to several independent mechanics to be diagnosed. The contact stated that the calipers, rotors, and brake pads replaced; however, the failure reoccurred. The contact stated that recently after adding brake fluid to the brake fluid reservoir, there were signs of a brake fluid leak coming from the rear passenger’s side wheel well. The contact had taken the vehicle to a dealer; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595317June 19, 2024
POWER TRAIN, SERVICE BRAKES
Car was bought at affordable auto. The parking break had to be used in order for car to stay parked. We got home the windows on passenger side did not go down. Transmissions slips and goes out of gear you must change gears like a stick shift and the jeep is automatic. The truck was as is but the safety hazards sHould have been fixed. We took back to the dealership affordable auto next day and two more times after that. All the problems still were there. Yesterday I asked could they put freon in the truck since they wont fix anything so the air conditioner does not work and I have a heart condition. I was told they will not put freon in the jeep until we catch up on car payments. we are a month behind because tried to get windows fixed but motors is dead completely. I told them that was wrong and we were threatened that they will repossess the jeep if we don't like it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519790May 1, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2004 Jeep Grand Cherokee. The contact stated while adjusting the side mirrors on the driver side console, the contact noticed that the mirror failed to adjust as designed. The contact attempted to unlock the doors by pressing the unlock button on the driver’s side console and the doors failed to unlock. The contact stated that the buttons on the driver’s side console failed to function as needed. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507109February 13, 2023
ELECTRICAL SYSTEM
On 08/01/ 19 took my Jeep in to have brakes fixed at big o tires they changed front and back pads and rotors. After that they found the Master Cylinder to be defective and replaced that also. I have the bill to show this work. In 2022 my Check Brake light would stay on all the time, my brakes were good to me. Big O’s had burned down the year before, I live within 2 streets of their business, their fire was in my front window! Odometer : Readings on Dates: 1) 102,335 : Original date of Brake work! 2) 107,000 : day when brought in to fix light on, 9/29/22. Day before on the phone, the man who answered the phone said I would never fail inspection because of brake light on, only check engine light!! 3) 107,453 : the Gentleman on 9/29/2022 said he had changed the Master Cylinder again, while explaining that some master cylinders had sensors on the inside and other could be replaced. On the 9/29/22 got no paperwork, was there all day! 4) 4 pm: today called the store, have at the moment a 2/21/23 for 8 am, I called to give them the current odometer reading, the gentleman that answered the phone, Was well aware of me and said, I would be be getting a call from the GM. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503692January 25, 2023
UNKNOWN OR OTHER
There was an open recall for rear structural enhancement of the vehicle that required a hitch be installed. I scheduled the recalled repair, it was marked completed and i was told they are no longer doing that repair. My son works for another jeep dealership and informed me they have to do that no matter how old and they are still performing the needed repair but mine has been marked closed so he is unable to help fix mine. How do i address this issue to have it completed correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494656November 23, 2022
STEERING, SUSPENSION, UNKNOWN OR OTHER
My jeep does the death wobble anytime I hit a small bump in the road, pothole, Lane marker...etc. it is very hard to control at that point and seems as though it might flip if it gets any worst or hit a big enough bump. It is very hard to control and to get to stop once it gets going. It poses a huge safety concern for myself and others being that I have to get the truck to stop when it does the death wobble which means someone coming behind me would/should have to stop as well and definitely is a nuisance to myself and other drivers. Please help. I have read and been told it could be any one of the steering or suspension components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492184November 3, 2022
SUSPENSION
When the steering wheel is turned either completely to the right or left while moving forward or in reverse, a scrubbing noise is heard that appears to be the tire wheel coming in contact with the suspension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490660October 24, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that on multiple occasions while attempting to start the vehicle, the engine failed to turn over. The contact stated that the vehicle started after approximately five attempts. The contact then stated that she heard a loud noise near the fuel tank after the vehicle was started and while driving. The check fuel warning light, the check engine warning light, and the check pressure warning lights were illuminated. The vehicle was towed to an independent mechanic where the brakes were serviced; however, the vehicle was not diagnosed. The contact then stated that the mechanic noticed that the fuel pump was in the back seat of the vehicle and stated that the fuel pump was missing. The contact was advised to take the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,359.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488002October 5, 2022
SUSPENSION:REAR
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the vehicle suddenly lunged to the right. The contact stated that on several occasions while attempting to accelerate, the vehicle lunged to the left or to the right. There were no warning lights illuminated. The contact inspected the vehicle and became aware that the driver’s side rear control arm was extremely rusted. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 94,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479893August 18, 2022
ELECTRICAL SYSTEM, ENGINE
The Vehicle well completely stop with no indication of stopping the engine just turns off power steering is gone power brakes are gone there’s nothing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443076December 8, 2021
ENGINE, ELECTRICAL SYSTEM
When driving the truck will randomly shut off or stall no matter the speed or if its parked. replaced the crankshaft and cam shaft position sensor and still has the same issue. These vehicles must have a bad ECM unit on them or something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442710December 5, 2021
AIR BAGS, STRUCTURE:BODY, VEHICLE SPEED CONTROL
On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason for me to be driving in the manner or at the speeds that I was. I passed a car in front of me on a very rural road right as we came upon the almost figure 8 curves on a road I drive everyday. The people I passed and many witnesses including my small child stated that I was gaining more speed as we came to the sharp curves, I crashed at approximately 65-70mph on a 30mph road, there were no brake marks or any sign of an attempt to slow down on my part, but I have too wonder because I am not sure anything that would have made me want to drive that recklessly, especially when I had my child in the vehicle. My child was asked what was happening before we wrecked and she said she heard a pop sound? And I said "oh [XXX]", that was the last thing that happened. We rolled 3x with not one airbag deploying, and the way that the jeep is caved in, I am very much interested in this model being looked over for structural flaws, pictures will be provided. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11397240February 21, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DISCOVERED THAT ALL WINDOWS AND SIDE MIRRORS WERE NO LONGER OPERARABLE FROM WITHIN VECHICLE PANEL ON DRIVER SIDE. UNABLE TO LOCK THE VECHICLE FROM WITHIN, AS WELL. UNABLE TO LOCK THE VECHICLE WITH KEY CONTROL FROM OUTSIDE, ONLY MANUALLY, THOUGH THE KEY CONTROL CAN STILL LOCK ALL OTHER DOORS, INCLUDING THE REAR GATE. FIRESTONE STATED THAT ONLY A JEEP DEALER CAN REPAIR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387727January 12, 2021
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT AND REAR UNDERNEATH THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM (13001 BROOKPARK RD, CLEVELAND, OH 44142 (216) 356-5749) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE REAR DIFFERENTIAL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED AND WORSENED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364767October 16, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AM THE OWNER OF A 2004 JEEP GRAND CHEROKEE, I AM THE ONLY OWNER, I HAVE TAKEN IT SEVERAL TIMES TO THE DEALER, AND THEY HAVE TOLD ME THAT I HAVE TO CHANGE THE COMPLETE REAR LAMPS (THEY HAVE ONLY CHANGED THE BULBS ONCE) IN DEALER THEY TELL ME THAT HAS NOTHING THAT I MUST CHANGE THE (TAILLAMPS ASSY), PLEASE I NEED YOUR HELP, MY CHEROKEE HAS ALWAYS BEEN PARKED IN MY CLOSED GARAGE, IT NEVER STAYS ON THE STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355258September 15, 2020
TIRES, TIRES:SIDEWALL
ON SEPT 4TH 2020 I STOPPED TO PUT AIR IN A TIRE. I NOTICED THE SIDE WALL APPEARED TO BE SPLITTING. I CHECKED THE OTHER TIRES AND THEY WERE SPLITTING AS WELL. ALL FOR TIRES HAVE BEEN REPLACED. I STILL HAVE THE TIRES THAT WERE SPLITTING.O ALSO HAVE PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352729September 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE TO DRIVE AND PRESSING ON THE BRAKE, THE VEHICLE ACCELERATED. THE CONTACT STATED THE MORE HE PRESSED THE BRAKE, THE MORE THE VEHICLE ACCELERATED. THE VEHICLE SLIGHTLY CONTACTED ANOTHER VEHICLE IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE CURRENTLY SITS UNREPAIRED IN THE CONTACT'S DRIVEWAY. THE FAILURE MILEAGE WAS 124,000. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11348380August 10, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE CHECK ENGINE LIGHT GIVES A CODE ( SIGNAL LOSS FROM CPS AND CKPS) CAN'T ACCELERATE WITHOUT BACKFIRE AND MISSING. SOMETIMES WHEN CROSSING R/R TRACKS THE ENGINE WILL DIE IT STARTS BACK UP AFTER YOU WIGGLE THE 3 MAIN CONNECTORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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