Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11691651October 6, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aware that the front passenger’s side seat active head restraint had deployed unintendedly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the active head restraint. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691540October 6, 2025
SUSPENSION
Bolt connecting tension link to cradle snapped. We were on the highway at the time (approx 70 MPH) and vehicle became difficult to drive. These bolts are known to be susceptible to breaking and Jeep has reportedly upgraded these bolts on newer models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691537October 6, 2025
FUEL/PROPULSION SYSTEM, ENGINE
This Jeep does not get the fuel milage it is suppose too (19 city and 26 hwy). It has a rough idle and almost dies when air condition is on at a stop sign or red light. The valves chatter no matter what octane of gasoline you use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691449October 5, 2025
SERVICE BRAKES, AIR BAGS, POWER TRAIN
For nearly a year, I have been unable to drive my vehicle due to a serious safety recall involving the HCU/ABS module. Despite the known risks — including false brake light illumination, disabled ABS and Electronic Stability Control (ESC), and the ability to start and shift out of park without pressing the brake pedal — the manufacturer has failed to provide a remedy or even a timeline for repair. This delay is not only unacceptable, it is dangerous. I am a veteran who needs to drive to appointments frequently and have been having a lack of proper care because of this as well. The safety risks outlined in the recall are not hypothetical. They represent real, daily threats to myself, my family, and others on the road. A vehicle that can move without brake input poses a hazard even when parked. A disabled ABS and ESC system compromises control in emergency situations. And brake lights that activate erroneously can mislead other drivers, increasing the likelihood of a collision. These are not minor inconveniences — they are critical failures that could result in injury or death. What makes this situation even more urgent is that I am expecting a child. I cannot afford to gamble with safety, especially when the risks persist even while the vehicle is stationary. The fact that I’ve been unable to use my car for almost a year has disrupted my life and left me without reliable transportation during a time when I need it most. The manufacturer’s lack of action — no repair, no interim solution/refund, no meaningful communication — reflects a failure to prioritize customer safety and well-being. This recall has not been handled in a timely or responsible manner. I am calling on NHTSA to take immediate steps to resolve this issue, provide a safe and functional vehicle or refund to ensure that no other families are left vulnerable due to inaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691484October 5, 2025
FUEL/PROPULSION SYSTEM
The Hybrid System had a failure - flashed on the screen - and then shut off/ could not use acceleration pedal. This notification had appeared twice before, taken to the dealer, and told it was just a glitch. My wife was on the interstate when she lost he ability to accelerate. We had it towed to the original dealership of purchase. The Jeep is sitting at the dealership now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691335October 4, 2025
UNKNOWN OR OTHER
While driving down the road my panoramic sunroof (not the moving piece but the stationary glass) spontaneously burst and shattered. Clear skies, no trucks around me, no overpasses near me, no trees over me, no debris on the road. No other damage to the vehicle. It appears that it burst outward rather than inward. My vent shade was fully closed so no glass fell into the vehicle down onto myself and my 11 month old child, but had it been open we could’ve been seriously cut up and injured. No warning signs at all, I rarely ever use my sunroof and it was not in use at the time of incident. It caused about a 8 inch by 4 inch hole in my sunroof. This is going to cost nearly $1800 to repair due to no fault of my own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691345October 4, 2025
POWER TRAIN
I was taking my daughter to school and we were stopped at a light when the check engine light came on. When the light turned green and I pressed the gas the vehicle didn’t seem to respond at all and I rolled my car at the right turn and parked it. I turned it off and back on and it was still doing the same thing. I had someone pick up my daughter and take her to school. I started scheduling a tow but after it sat for a while it was able to drive to a shop for inspection where they tested it and received the error code: P076F = Gear 7 incorrect ratio. I was told the entire engine needs to be replaced. The vehicle has low mileage. Our safety was at risk because I had no warning to get the car to the shop before a major malfunction. I was very fortunate my car was stopped at the time. If I was waiting at a left turn in an intersection we could have had a terrible collision. The exact problem has not been reproduced. The vehicle has not yet been inspected by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691386October 4, 2025
ENGINE, POWER TRAIN
Just purchased a 2019 Jeep grand cherokee high altitude from stuteville Ford dealership in ponca city oklahoma and they stated the vehicle was fixed, later after block test found out it has a bad headgasket
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691390October 4, 2025
ENGINE
Water pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691296October 3, 2025
FUEL/PROPULSION SYSTEM, ENGINE
Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691025October 2, 2025
FUEL/PROPULSION SYSTEM
I was stuck in traffic as a result of a road being closed while they cleared another incident. Creeping along, the Jeep with it's engine pause shutting down until I removed my foot off the gas and then engaging so I could move forward a foot or two. Keeping in mind this feature has been throwing errors and I've taken it to the shop twice in the last 6 months with no results, and another appointment scheduled within a few days of the accident. Car in front of me moved forward, I took my foot off the gas, and the self start struggled, and then burst into life at a full throttle. I stomped on my break and tried to steer away, but nicked the corner of the car in front of me, and tangled with their bike rack. But slowed enough there were no air bags deployed. But still, this has become MY fault because of some faulty feature in a car and I get to pay an increase in premiums despite 25 years of no accidents. Is it going to take people getting hurt before this feature can be fixed or at least disabled as a default?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11691007October 2, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Since purchasing the vehicle in January of 2024 , I have had the same repeated safety issues that the dealership and Chrysler were made aware of . I was told that no other vehicles of my make and model had the same issues so I was not listened to . While driving vehicle has slammed on the breaking system for no apparent reason at different speeds. Last time this happened I was on the thruway doing 65 mph. This has happened over 10 times and has been extremely scary and upsetting. The Hybrid system alert has flashed over 30 times and the vehicle has stalled with loss of power. The transmission either jerks or there is a large lag of power -sometimes gas pedal needs to be pinned in order for vehicle to go forward. I have complained to the dealership and Chrysler about the safety issues and how the battery has not work as expected upon purchasing and all the safety issues. I have been mislead by Chrysler on the performance and use of the vehicle. I have asked for a resolution for over a year- lemon law, buy back , but I have to continue to drive an unsafe vehicle. Complaint # 1650529
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690918October 2, 2025
UNKNOWN OR OTHER
Driving on highway( no other cars or overpass in area) and sunroof on 2024 Jeep Grand Cherokee exploded. Sounded like a shotgun going off, then loud flapping sound . Fortunately the Sun visor was closed or the shattered glass would have caused serious injury to driver & passengers, and could have resulted in serious or even fatal accident. The noise of the explosion scares you & could cause you to have an accident, especially if the sun viser over the sunroof had not been closed. Caused me to have to get to side of road in a construction area at night, not a safe situation. Reported to dealer next morning, were told Chrysler would have to review to see if covered. This vehicle is less than 1 yr old! No warning and no previous problems with sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690707October 1, 2025
ELECTRICAL SYSTEM
ABS is staying on. There is a recall that has not yet been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690782October 1, 2025
ELECTRICAL SYSTEM, ENGINE
Every single code is displayed when using a ODB2 scan tool. I have many electrical issues that go away and come back. Sluggish performance. Random components inside the jeep will fail at random. I’m thinking the ECU is faulty. Somedays it will run fine with all the codes still present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690738October 1, 2025
EXTERIOR LIGHTING
The high beam lights are not working. Dealer said the shutter door internal to headlamp assemblies are unresponsive. BOTH headlamps went out at the same time. Dealer said they haven't seen any issues before with the high beams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690471September 30, 2025
SEATS
We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690586September 30, 2025
ENGINE, SUSPENSION, UNKNOWN OR OTHER
Vehicle reverse camera will stay on while driving. Leak in gasket. Leak in right mount. Radiator issue undiagnosed. Car is available for inspection at anytime as it is currently inoperable and I do not have the thousands of dollars to fix what is wrong with it while it only has 53k miles and licensed repair shop (not dealership as I was told by tech there to get initial issues fixed outside for a lower cost - all repair and service records also available) has advised faulty parts as listed above. Forgive me, I am not a car person so I do not know what exact things, but can provide. Have been on the phone all morning with FCA, manufacturing, and back and forth until this information was received. I have pulled a recall list by VIN and found that some issues with my Jeep are on there; however, apparently my specific VIN is not associated with the recalls listed (can provide report), I am responsible for repairs. Only warning lamp I have received was for a "cylinder 1 misfire" that was diagnosed at Jeep of Fontana in CA, where I was told to take it elsewhere. Now, after having a tuneup last week, I started my Jeep on Sunday and it began smoking. Was told at local shop, Mountain View Tire in Rialto/Fontana, they cannot fix. Please assist!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690622September 30, 2025
POWER TRAIN
Car not going out of park. Seems to be stuck in gear. Code P1DAB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690673September 30, 2025
VEHICLE SPEED CONTROL
When the cruise control is activated and the set(+) button to accelerate the car continues to accelerate after the button is released. The vehicle will accelerate to 100mph or higher. I have to deactivate the cruise control to get it to stop accelerating. The vehicle is available for inspection. +Unsafe to use cruise control for fear of excessive speed. I have taken to dealer, they say it is not covered under warranty. No other inspections have been performed. There are no warning messages or other symptoms indicating a failure. The problem first appeared when I purchased the vehicle in June of 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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