Jeep Grand Cherokee Complaints

29,433 consumer complaints on file.

#11696378October 29, 2025
ENGINE, POWER TRAIN, STEERING
Year: 2012 Make/Model: Jeep Grand Cherokee 5.7 L V8, 4WD Mileage: ~140,000 miles Date of Incident: [Insert date] Location: McKinney, Texas (near U.S. 75 exit) Description of the Safety Issue: While driving normally, the Service 4WD System warning illuminated. Seconds later, the lightning-bolt symbol (Electronic Throttle Control) appeared, and the engine stalled abruptly without warning. All power steering and power-brake assist were lost while the transmission was still in Drive. The vehicle rolled backward on a slight grade as if in neutral. Attempts to restart the vehicle failed. Even CarMax technicians, at whose lot the vehicle came to rest, were unable to start it. A strong hot/burning electrical odor was present immediately after shutdown. This indicates a possible overheating or shorting event in the electrical or fuel-relay system (TIPM or throttle-body circuit). Had this failure occurred on U.S. 75 at highway speed (80–85 mph), I would have lost steering assist and braking ability in heavy traffic — a situation that could have led to a severe collision or injury. I respectfully request that NHTSA review this case as a potential recurrence or expansion of the existing recall group. The combination of a sudden stall, complete loss of control systems, no-restart condition, and electrical-burn odor constitutes a serious and ongoing safety defect that endangers vehicle occupants and others on the roadway. Supporting Information: – CarMax technicians confirmed the vehicle would not restart. – Recent maintenance included new fuel pump, injectors, hoses, and cooling-system components (~$10 K). – Warning lights: “Service 4WD System” and “Electronic Throttle Control (lightning-bolt)” appeared immediately before stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695993October 28, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My car is driving okay but it’s having some electrical issues and it shuts down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695718October 27, 2025
AIR BAGS, SEATS
My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outside a known recall range. I have called Jeep and the dealership, both stated i needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695830October 27, 2025
ENGINE
My 2018 Jeep Grand Cherokee suffered a sudden, catastrophic engine failure with no warning lights or alerts. Dealer confirmed the engine seized from overheating and cannot be repaired—replacement engines are on national backorder. This is my only vehicle, I’m 7 months pregnant, and I’ve been without transportation for 30+ days. This appears to be a widespread 3.6L Pentastar defect and a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695933October 27, 2025
FUEL/PROPULSION SYSTEM
Known common problem with 2021 Jeep Grand Cherokees, fuel pump issues. Vehicle fails to start when push button is pressed. After several attempts vehicle will start. These issue happens hundreds of times per year. Vehicle will stall while driving intermittently. Manufacture and NHTSA is well aware if this issue, as it has been documented hundreds and likley thousands of times by dealer ships across the US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695659October 26, 2025
ELECTRICAL SYSTEM
I have a 2018 Jeep Grand Cherokee and the screen is delaminating and now my screen is completely black. I cannot do anything on my screen which controls everything in my car. I'm unable to have my heat or air come out of anything except defrost. I had the heat on to defrost my windshield, and it kept switching to a cold setting causing my windows to not defrost. My car will randomly call people from my contacts list or if I'm on a call will place it on hold or mute. When a feature is supposed to help with distracted driving this is doing anything but that and causes all drives to be very distracting. The temperature of my vehicle is constantly switching because of the screen issues. Before my screen went completely black if I was using GPS it would randomly switch my location sometimes to a different continent again causing for a very distracting and unsafe drive because I didn't know where I was going and had to fumble around to find my phone so I could get my maps and not make a wrong turn. I'm thankful a serious accident hasn't occurred yet because of this distraction but if it does Jeep will be taking responsibility. I have called a jeep dealership and states jeep is saying sorry about you, absolutely unacceptable. There is no warning when this happens it starts out as slow minor things happening and is now extremely unsafe to drive because of the distractions it causes. Not to mention no back up camera for that extra step of safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695665October 26, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
First gear knocks hard in to gear,this happ en on uphills,cluster and the speed meter and the in infotainment screen has go pitch black,loss of power under acceleration and collapsing all the system of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695660October 26, 2025
ENGINE, ELECTRICAL SYSTEM
Car stopped in mid drive and warning light came on telling me to pull car over to side of road and restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695416October 24, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The car gets started, message pops up saying to safely put the vehicle into park it will shut off soon. It then starts shaking, will not allow you to shift gears, revs up still shaking, it then shuts off and all of the dash panels messages are popping up, ABS, a message to service the air suspension, engine light, car not in park (can't shift it) (we have put tire chucks to hopefully keep it from moving), etc are flashing as well as the interior lights, exterior lights flashing. The only way to get all of the lights to stop flashing is to unhook the brand new auxiliary battery. Mechanic has scanned for codes, more than 60 appear. Once we are able to reattach the battery, we were able to start it, put it into gear before all of the messages and lights started going off again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695363October 24, 2025
VISIBILITY/WIPER
I am writing to inform you that I discovered a cracked windshield on my car yesterday after work. I had driven the car for lunch earlier in the day, and the windshield was not cracked at that time. I believe this may be a stress crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695362October 24, 2025
SUSPENSION
I am writing to you regarding a persistent creaking noise in the front end of my vehicle when turning the wheel. I have brought the car in twice already for this issue, but the problem has not been identified or resolved. The vehicle is scheduled to come in again for the same issue. While I have been told it is not a safety concern, I am troubled that the source of the noise remains unknown. Without identifying the root cause, I am uncertain how it can be definitively determined that there is no safety risk. I would appreciate it if you could ensure a thorough investigation is conducted to pinpoint and resolve this creaking noise. But, it does not do it when it is warm out. It started around 25,000 miles and we had to wait until it was cooler outside when they could get it back in and really look at it without the outside tempurature affecting the noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695202October 23, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
Recall 94B has been outstanding for a year now. I feel this is an unreasonable amount of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695009October 22, 2025
TIRES
The contact owned a 2001 Jeep Grand Cherokee equipped with Prinx Tires, Tire Line: High Country RT, Tire Size: LT265/65/R16, DOT Number: N/A. The contact stated that, while his son was driving at an undisclosed speed during light snowfall and attempting to reduce speeds, the vehicle lost traction. As a result, the driver lost control of the vehicle and slid off the roadway, only coming to a complete stop after rolling once down an embankment and colliding with a tree. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The driver did not receive immediate medical attention but later transported himself to a chiropractor and was treated for stiffness. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24T014000 (Tires), and the VIN was included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11695129October 22, 2025
ELECTRICAL SYSTEM
On multiple occasions now the dash and nav unit have blacked out for a period of time (maybe 5 seconds) while switching from reverse to drive. Additionally, these sytems have fully rebooted while driving. This is a distraction and causes temporary loss of access to the speedometer and other vehicle data.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694897October 22, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
Randomly, & without warning, the instrument cluster & Uconnect display will glitch and flicker off then on but switch into language I do not speak or understand (Italian). Coinciding with language switch, instrument cluster & radio display settings revert back to default settings, paddle shifter becomes inoperative (with no menu option to enable), forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. all change & menu option to switch units back to Fahrenheit gone, auto tilting mirrors in reverse off . ***This is clearly a dangerous situation because of all the functions &gauges that change while driving & the fact it is difficult if not impossible to recover from this due to the language of the setting menus, & the complexity of finding & navigating menus to try to wade through all the settings menus &change setting back, some items cannot be reset (like the FCA off lamp and temp units). I have taken it to the dealer for diagnostic, they found no error codes but found service bulletin S210800193 and S2108000221 performed IPC Customer programmable features Configuration to temporarily correct the issue, but it happened again 3 weeks later. I had to pay $254 for this service, and the issue isn't fixed. Here is an example forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies Many people on the forum believe this issue did not start until a software update a year or so ago. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins https://dot.report/bulletins/11006236 Because this is dangerous and very distracting while driving (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694647October 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM
In August 2025 my 2012 Jeep Grand Cherokee Laredo lost engine power and stalled while driving 15 mph. There was no warning. I was able to restart the car and drive. Then while driving in traffic at 45 mph on 18 Oct 2025, my Jeep abruptly lost engine power and stopped, putting my safety and the safety of my passenger at great risk as I had several cars behind me. Again, the Jeep stalled without warning. I was able to put my emergency warning lights on, then after 30 seconds, I put the car in park and restarted the engine with no problem. The Jeep drove normally. This unexpected loss of power while driving at speed in traffic on Hwy 431 could have been catastrophic. This incident appears to be linked to two previous Fuel Pump Relay recalls, the most recent being V62/NHTSA 19V-813. My Jeep was repaired by the Jeep dealer under both of these recalls which were prompted by no-start conditions and ENGINE STALL CONDITIONS. It appears the FCA repair has been ineffective as my Jeep has experienced two engine stalls while driving and does have intermittant problems with start up. This most recent problem has not yet been confirmed by a dealer as the Jeep Dealer cannot see my vehicle for another 2 weeks, which puts my safety at risk. There were no warning lamps or messages before the abrupt engine stalls while driving. However, for the past 6 months, I had had intermittant instances of the car not starting immediately, particularly in the morning. I would turn the key fob a few times before my Jeep would start. But it always started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694661October 21, 2025
ELECTRICAL SYSTEM
Dash display went white and could not see speedometer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694743October 21, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and occupied, the contact became aware that the instrument panel was detaching from the vehicle. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument panel needed to be replaced. The instrument panel was replaced; however, the failure reoccurred. The vehicle was taken back to the deale,r where the same repairs were completed; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 54,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694796October 21, 2025
UNKNOWN OR OTHER
Dash damage causing visibility issues. The dash in this vehicle and many other Jeeps with a leather dash, the leather has separated from the dash body and is causing visibility issues when driving. My vehicle is stored in garage or with a sunshade on at all times, but the leather dash has still separated, this issue has been recalled in other years and needs to be address in 2017 Jeeps as well. Repairs of this issue are unaffordable due to the labor that is required to repair. GM should address this problem with GM vehicle owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694820October 21, 2025
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
I have videos, but my cars electrical system keeps glitching, It will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will be fine very randomly. - I will have to send you the videos I took it says they are too large to upload here
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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