Jeep Compass Complaints

4,014 consumer complaints on file.

#11422546June 28, 2021
ENGINE
Roughly 2500 miles after my last oil change I noticed while driving at town speeds that my engine was sluggish to accelerate. After ten minutes of driving I tried to execute a left hand turn and my vehicle's engine cut off completely. I had to guide the car to the side of the road to restart it. There were NO indicator lights on or messages indicating that there was an issue. I pulled over to check the oil and it was low (barely anything on the dipstick and DARK). I immediately drove to my nearest Jeep dealership and on the way there the car shut off again during a turn. Both times were during left-hand turns into traffic and I was lucky to have had enough speed to get out of the way. When I took my vehicle to the dealership, they gave me an oil change and told me to come back for an oil consumption test. Two months later (when I hit the designated miles for the test) they told me they'd found nothing wrong with the vehicle and sent me away. Two months later (and only 1300 miles since the oil change the dealership gave me), I was back at the same dealership with the same issue, low and dark oil. Luckily, I had been proactive and caught it before stalling in traffic anywhere. Again, the dealership offered to change my oil and do a consumption test, but nothing further. It's clear that the 2018 Jeep Compass has engine issues that Jeep is unwilling to acknowledge but these issues are dangerous and costly. I should not need an oil change every 1500 miles or risk putting myself and my passengers in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422170June 24, 2021
ENGINE
Car will stall out and shut off in the middle of traffic or I’ll press the brakes and the car will shut off . Also with auto shut off the car will shut off when waiting for car to turn back on to go from a stop light . When taking a sharp turn oil pressure light will flash and then car will throw emergency break on and shut off for example while going around an on ramp to hwy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421980June 23, 2021
ENGINE
Vehicle shut down on highly traveled city street due to low oil pressure. It was found that the Jeep Compass was consumming oil at a very rapid rate (within 1500 miles of an oil change). We have monitored the oil consumption regurlerly and find that we need to add oil about every 1500 miles. There are NO oil leaks in the engine or around the vehicle, it is being consummed by the engine operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421716June 21, 2021
POWER TRAIN
The contact owns a 2018 Jeep Compass. The contact stated that while coming to a complete stop, the vehicle would stall. The contact had to restart the vehicle in order to drive again. The failure would occur 3 times every week. The vehicle was taken to the dealer and the dealer test drove the vehicle for 16 miles, however, the dealer could not replicate the failure. The vehicle was then taken to another dealer Cerritos Dodge Chrysler Jeep RAM (18803 Studebaker Rd, Cerritos, CA 90703) but the dealer could not replicate the failure. The vehicle was not repaired and remained at the dealer Cerritos Dodge Chrysler Jeep RAM. The manufacturer was made aware of the failure and advised the contact to take the vehicle to another dealer for diagnosis. The manufacturer also opened a case but denied buying back the vehicle. The failure mileage was 49,239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421429June 18, 2021
ENGINE, POWER TRAIN
The vehicle will jerk and lose power when accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421293June 17, 2021
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
My car is intermittently stalling on idle....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421105June 16, 2021
ENGINE
While driving during the work day on a busy street my Jeep Compass stalled out putting myself and others at risk of an accident. No lights or warning signs were visible on the dashboard making this a sudden and scary event. After being it to the dealership they assessed the issue as the crankshaft power sensor, after doing more research I see that this has been an issue as well as a previous recall on other 2016 Jeep Compass’ and feel that now mine should be added to the list as the safety of myself and others were put at risk as a result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421215June 16, 2021
POWER TRAIN, ENGINE
1. I believe it's the "Auto Start-Stop" feature in the vehicle 2. While at a stoplight in a busy intersection, my vehicle has stopped twice, putting my children and myself in danger, making it a high risk for a serious accident with other motorists. This vehicle has also had a minor stall while driving on the highway. Luckily it didn't completely shut off but gave us a minor jerk. 3. Not at this time; the dealer has requested to test drive the vehicle for up to 200 miles to recreate the scenario. I don't believe 200 miles will recreate the scenario, especially when they say it could be the vehicle oil consumption. Since the first time we took it in, they lowered the recommended oil change by 3k or 4k instead of the original 5k. While in the care of the dealership on (6/15/2021) they made an oil change, so I am sure they will not encounter anything in this 200-mile test drive. 4. Yes, this is the second time the dealership has inspected the vehicle's issue with no response to why the dealership mechanics can't fix the issue. When will the manufacture take responsibility and recall the 2019 Jeep Compass. Why put people's lives at risk when informing the dealership of the dangers of this vehicle. 5. The Jeep Compass displayed no warning lamps; the vehicle just stalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421070June 15, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420821June 14, 2021
VISIBILITY/WIPER
The contact owns a 2020 Jeep Compass. The contact stated while driving at 35 mph in the rain, when he attempted to use the windshield wipers but they failed to function. The contact stated he attempted to park the vehicle and was unable to see another vehicle which caused him to crash. The contact stated no warning light was illuminated. The air bags did deploy. The contact stated he sustained whiplash, neck and lower back injuries and did seek medical attention at the hospital. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact was made aware that the VIN was associated to NHTSA Campaign Number: 20V208000 (VISIBILITY). The manufacturer had been informed of the failure. The failure mileage was approximately 19,126.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11420660June 12, 2021
AIR BAGS, UNKNOWN OR OTHER
I was driving at a normal speed and out of no where my head rest popped out so hard. It hit the back of my head and I almost got into an accident. It scared the living daylight out of me. I thought someone hit me from behind or that I got into an accident. There was no warning for this at all. I am very scared to drive my vehicle now. My neck does hurt at the moment, but no serious injury.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11420092June 8, 2021
AIR BAGS
The contact owns a 2018 Jeep Compass. The contact stated that while driving at 20 MPH in the snow, the vehicle slid on black ice and hit a curb at a low rate of speed. The contact stated that the front driver, front driver knee, and front passenger airbags deployed upon impact. The police arrived at the scene and the contact was given a ticket for speeding due to the airbags deploying; the contact maintained that she was driving at a low rate of speed. The contact was uncertain if a police report was filed. Due to the failure, the vehicle was towed to her home. After the accident, the contact sought medical attention for injuries to her chest and neck. The manufacturer nor the dealer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the contact. The failure mileage was approximately 37,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11419408June 2, 2021
ENGINE, SERVICE BRAKES
The contact owns a 2011 Jeep Compass. The contact stated while driving 20 mph, the vehicle went into limp mode and would not exceed 25 mph. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the brake switch, camshaft sensor, catalytic converter, and the crankshaft sensor needing to be replaced. The vehicle was repaired however, the failure persisted. The contact took the vehicle back to the dealer a month later where it was diagnosed with the throttle body and the brake switch needing to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 90,317.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419115May 31, 2021
TIRES
I was driving on the highway approximately 50-60 mph when the tire immediately deflated. I did not seem to hit any debris or hazard in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418795May 27, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, VEHICLE SPEED CONTROL
Occasionally, while driving, the vehicle will exhibit catastrophic electrical system failures. I was driving home just last night, and my headlights, turn signals, horn, windshield wipers, dash lights, hazard lights, and cruise control all turned off. I was able to limp it home with the help of someone driving in front of me, because I could not see. Imagine doing 45 mph on a turn at night, in an area with no streetlights, and all of a sudden your headlights and running lights turn off. I'm lucky I didn't hit a tree. No hazards means no one would have seen me on the road waiting for help until it was too late.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418284May 24, 2021
TIRES
The contact owns a 2020 Jeep Compass equipped with Continental tires, Tire Line: ProContact TX, Tire Size: 225/55/R18, DOT number: A35LWBJD4419. The contact received notification of NHTSA Campaign Number: 21T001000 (Tires) however, neither the tire size nor the DOT number were included. The contact stated he had experience the loss of tire pressure with his tires. The contact took the vehicle to the local dealer and was informed to take the vehicle to a tire shop. The vehicle was taken to a tire shop and the contact was informed that the passenger’s side front tire needed to be replaced. The tires were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418249May 23, 2021
UNKNOWN OR OTHER
Both headrests have deployed in this vehicle since owning it and not involved in any accident whatsoever it blew out as I was driving and could have caused an accident it was loud and unexpected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418152May 22, 2021
ENGINE
EXCESSIVE OIL USE - TOLD IT WAS NORMAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417860May 20, 2021
ENGINE
I purchased my 2019 jeep Compass September 29th 2020, on March 20th 2021 my engine and radiator needs to be replace, Both warranty refuse to repair Engine & Radiator
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417869May 20, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I have had my vehicle for 5 years and the issue is getting worse as the years go by. When my “Low Oil/Change Engine Oil” light comes on, my vehicle stalls out and the lightening bolt indicator light flashes while driving.The indicator light comes on as I push the gas pedal. When I release the pedal, it goes out. Each time I attempt to accelerate/press the gas pedal, the vehicle stalls as if it’s not getting the gas it needs to accelerate. I had my fuel line and fuel pump checked and it is perfectly fine, I had a tuneup as well. I have this issue every single time that my “Low Oil/Change Engine Oil” indicator light comes on and I am constantly putting oil in my engine. I am paying out money to have my vehicle checked, constantly. I was informed of the issue and there are Class Action Suits being dismissed for the same mechanical issue that I have been having for 4 and a half years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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